MTA eTix

Metropolitan Transportation Authority

Travel

Navigation

(242)
This app was last updated on: Jul 13, 2017
TapNova doesn't recommend this app.   
New in version 3.2.15

- Security enhancements
- ADA (American Disabilities Act) improvements
- Minor bug fixes

Description

The MTA eTix app allows customers on MNR’s Hudson, Harlem and New Haven lines and all LIRR branches to purchase tickets on their phones.

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Never use a vending machine or wait in line again when purchasing your rail ticket for Metro-North Railroad or Long Island Rail Road. Your phone is the ticket machine. Better yet, your phone is the ticket.

With MTA eTix, you can securely purchase One Way, Round Trip, CityTicket, Weekly and Monthly tickets in seconds. Purchasing a ticket is easy: sign up for an account, select your trip, buy your ticket and enter your card information, then activate your ticket just before you board.

Benefits
• Never worry about missing a train while you're stuck in line to buy your ticket
• See all your tickets in your electronic wallet
• 'Punch' your own ticket just before you board
• Never misplace your ticket again
• Take your ticket with you when you upgrade your phone

If you are having issues using the app, please call customer services at 511 for support and ask to speak to a Representative after selecting your railroad. Customers outside NY State call 877 690 5114.

Reviews
Pay Twice For One Ticket
Mbkbxssfb on 7/21/2017
It deleted my ticket that I activated before boarding the train after five minutes when I went through a tunnel and my phone lost connection. The app rebooted as if I had never bought or activated a ticket, so I had nothing to show the conductor, but my receipt for my purchase was in my email. So I had to pay twice for the same ticket with this piece of garbage app. Salt in the wound after I shelled out more money- my LIRR train was late to my destination.
Doesnt fix the tracks
greggturkin on 7/14/2017
I had high hopes that this extra money generated by the benevolent overlords at the mta would make their service adequate, but nevertheless i can now stand up, crushed by the weight of other passengers and my shattered dreams, on a stalled train for an hour with the date and time moving back and forth across my screen to indicate i just wasted time and money. 1/10 ign
Long time coming
Brian Whitton on 7/13/2017
And it works well, but there's definitely some quirks. For instance.... Atlantic Terminal isn't in the list of "favorite" origins. Updating the app logs me out. And is there a way to "star" a route without purchasing a ticket first?
Missing important features, still
AKMedia on 7/13/2017
The app works, for the most part. But after more than a year’s worth of updates, the app is still missing key features. And, it logs you out at will without the option to use a password manager (like 1Password) to log back in. It also requires that you input your credit card’s CID number each time you purchase a ticket — meaning that you’ll need to grab the card from your wallet, while balancing your phone in your other hand. Why not utilize the biometric features offered by iOS and Android? The addition of being able to use ApplePay, however, is a good one. So here are key missing features: - Not password manager enabled. - No option to use TouchID to log in and/or to process ticket payment — instead of entering a CID. - No way to manage payments prior to purchasing tickets. - No website interface. - Enable all password fields to accept copied data from password managers.
Not bad with room for improvement
x8c9s47d3r on 7/13/2017
I use this app for occasional rides. The etix part works pretty well including paying with Apple Pay. I like that I can purchase and activate multiple tickets for a small group. My main complaint is that with every update I get logged out and usually notice this 5 mins before the train leaves and then it gets hectic. The other minor issue is that I can favorite only one trip and not multiple trips, e.g. I can favorite XYZ to Penn but not the return trip.
Need to manage favorites
src1-090a on 6/30/2017
This app is ok but I want to see shortcuts to two trips when I launch it: my trip to work and my trip home. My usual inbound trip is listed as a favorite as well as some other random trip I once purchased and have no intention to repeat. Why can't I manage this?
Why does it log me out?
Cscott311 on 6/29/2017
That takes away a lot of the helpfulness of this app. Also - fix your rates MTA. $38 RT? What a joke.
Great app!
Siegel1975 on 6/28/2017
This app is great for people who manage to not run out of charge on the smartphone. No more taking out my wallet to show the ticket. I always have the phone in my hand so I can just switch screens quickly when the conductor walks by and show the eticket and then get back to eBay or whatever..
Charges Card Says Transaction Failed
tridentnyc on 6/23/2017
Should have listened to other reviews here. App says "Transaction failed, contact your bank" then charged my card. Again, like another reviewer here, fortunately I had an understanding conductor who didn't think I was pulling a scam. Come on MTA, is it really that hard? Your app is like your train service...a FAIL!!!
Never going back to paper tickets
Steph4295 on 6/23/2017
This app is amazing! I save so much time and never have any issues with my tickets. Highly recommend it. I wish this app was made earlier-it is a lifesaver.
Screen brightness bug.
2tacobelly on 6/22/2017
1. iPhone at full brightness before launch etix app. 2. Launch etix app. 3. Switch to any other app or home screen and your screen brightness decreases by nearly 50%. Also if your screen is dimmed at step 1, then step 2 will increase screen brightness and step 3 will dim it again. I have auto brightness in iOS turned off.
Please fix brightness function
TakeItBackNow on 6/21/2017
The app turns the brightness all the way up on your phone when you open the app, but does not turn it back down when you exit the app, which is a pretty standard function in other apps that require brightness to be scanned properly. Please fix as this unnecessary drains battery life. UPDATE: Now it turns the screen brightness ALL THE WAY DOWN when you exit the app, so you can see nothing on your screen. I would like to NOT have to edit my brightness EVERYTIME I exit the app.
Incredible Step Towards the Digital Age! 😄
Vlad788 on 6/18/2017
I've already rated this application 5 stars before even downloading it because I know that this is a major convenience for everyone who is pressed for time. Can you imagine? Never having to pay extra for a ticket on the train again. Or rushing to buy a ticket at the ticket machine before the train comes only to miss it by the time you buy it. We've all been there and done that so finally, we can experience extreme convenience with this app. I understand that it's not available on all lines but the fact that it's available is a huge advantage and I can't wait for it to be deployed on all the lines. For the naysayers who do not know how to read.. Read the description BEFORE rating the app poorly. The first sentence CLEARLY STATES that the app will be launched in the coming months for the rest of the lines. So learn to read before writing reviews. 😡 Gotta roll out these things softly to make sure all the bugs are ironed out. That's how it works in the IT world, you do a soft roll out and then when it works properly you roll it out em masse. So before rating it one star, understand that these apps have to be tested before rolling it out across all the lines. Read the description!! Can't wait to use this on the Babylon line soon! :) Way to go Long Island Rail Road and Metro North!! 😃 June 2017 Update: ================= Only issue I have now with the app is that sometimes it logs you out and it does not tell you if you're logged off. I end up purchasing extra tickets for no reason, so now I have an excess amount of tickets lol. Would be nice if it could have an ability to store tickets locally without needing to log in again. Or it should say "you already have tickets for this route" would you like to purchase again to avoid over purchasing.
Great but needs Force Touch
GatesOHell on 6/7/2017
Works great for me everyday but the ability to force touch to the ticket wallet would be a huge time saver when I didn't see the conductor coming.
Nice
Yadafan on 6/1/2017
Nice
Update Billing Info
BennyC212 on 6/1/2017
Good app. Wish I were able to update my billing address on my saved credit cards. Would also be great if it would merge with the MTA Train Time app instead of being 2 standalone apps.
Apple Pay is not working
Roberttt1980 on 5/24/2017
Apple Pay is not working at the time to pay for the tickets 🙄
Great app so far but room for improvement
yeahwestilltippin on 5/16/2017
Please consider adding widget support so we can easily show the conductor our ticket by bringing down the Notification Center instead of having to open the app and navigating through two different screens. The app also logs me out from time to time.
Convenient in pinch but poor UI
Smiely567 on 5/13/2017
Makes you login every time - no Touch ID option, then asks for card ID number each time. Because of these two things the kiosk is actually faster.
I loved the app until today!
Karolbo on 5/11/2017
It gave failed message to contact my bank 10!!! It charged me several times and thank gold for a nice conductor that didn't charge me onboard fare because he saw my frustration !! Update the app!!!
Almost as bad as LIRR service. Guaranteed to fail when needed.
T.R.A.. on 5/5/2017
Where do you begin? Never mind the exorbitant pricing: All the times it kicks you out of the app, forcing you to remember the complicated password forced upon you? Or the every time you use it and have to put in the security ID from your credit card for each transaction (hope you have a good memory - the NJ transit version, written by the same company doesn't have this failing)? Or the fact that it doesn't work with Apple Wallet? Or the sluggish code that you will struggle with as the conductor walks down the aisle towards you? Or the fact that your E-ticket expires in 60 days if not used? Or the limited ability to switch phones? Best to maintain more than one account if you have a business line. Make sure you remember your password when you get kicked out. Or the lack of a schedule integrated with the app to help you determine if it's Peak or Off-Peak time? How many people end up accidentally donating extra monies to the MTA's coffers? Or the requirement to have a strong Internet connection to activate? Or the fact that internet connectivity is nearly impossible to achieve on the LIRR platform in Penn Station to activate said ticket?
Easy to use, and works great!
Reuven B. on 5/2/2017
Didn't even have to add a credit card, as it takes Apple Pay. Installed app and purchased ticket on way to station.
So convenient!
Feffer536 on 5/1/2017
Love this app! So easy to use and I never had an issue with it.
Fantastic
Tigerv1 on 4/30/2017
Very convenient. Seamless and smooth.
Rip Off
DiGaga88 on 4/29/2017
Charges your card but says it failed. So you pay for a ticket but don't get one. This happened multiple times to a handful of people I commute with. I am contacting consumer affairs to get this app shut down.
Constantly logged off
.cn. on 4/23/2017
Big pain to have to relogin every single time
DO NOT DOWNLOAD
Jab4170 on 4/23/2017
What a waste of time charge my credit card twice and it kept saying failed I did it the third time ultimately charging my bank account but no tickets in my wallet what a disgrace of an application get it together!! MTA!!!!!!! The hassle , frustration of calling the bank and MTA people RIDICULOUS stick to paper people , stick to paper...
Room for Improvement
gregalawnjee on 4/19/2017
Love this app and have been using it since day one. The new update is supposed to allow for one-time activation for monthly users but mine still makes me activate each time. Please fix this!
fail
fuzzywuzzywaza on 4/19/2017
I would fire a first year intern for producing an app of this quality.
Can't sign out
Elohelha on 4/14/2017
Can't sign out?
Won't accept my card or Apple Pay
louisamaynyc on 4/10/2017
Keep getting an error. Lame!
Stinks
Sklhgfdfyy1134 on 4/6/2017
Bought package of ten tickets, they double charged me. Then after using two tickets, rest of tickets disappeared. Called and emailed support, they didn't care. Then after few month app stopped working and have error message. Deleted and downloaded app again still doesn't work. This is ridiculous
Doesn't work
Mmicko on 4/4/2017
Tried using Apple Pay and then three other cards but can't seem to buy a ticket. Would of been a useful app if it worked.
Why $10 more?!?!
techguy1 on 4/3/2017
I was able to purchase an LIRR ticket via this app, but it charged me $10 more than I normally pay? For what? It didn't even bill through iTunes, so they can't use the excuse that they're charging more because of Apple. Also, I couldn't find any way to get my ticket into the Apple Wallet app.
It worked for awhile.
KristinaJoan on 3/29/2017
I used this application for a couple of months to commute back and forth to work. One day on my way home, after activating the ticket as usual, the app closed itself out just before Jamaica station. When I re-opened the application my ticket had disappeared. I frantically tried to buy another ticket home - and although I was charged the ticket never appeared in my ticket wallet. I tried about one week later - giving them the benefit of the doubt that there was a glitch- and that ticket also never appeared in my wallet. The charge on my credit card did though. Since then I vowed to never use the application again and have resorted to buying paper tickets. Much like everything else about the LIRR, this app was disappointing, functioned poorly, and left you wanting more.
"There was a problem processing your request. Please try again" HTTP_500
fdangelo on 3/24/2017
"There was a problem processing your request. Please try again" HTTP_500 "There was a problem processing your request. Please try again" HTTP_500 "There was a problem processing your request. Please try again" HTTP_500 "There was a problem processing your request. Please try again" HTTP_500 "There was a problem processing your request. Please try again" HTTP_500 "There was a problem processing your request. Please try again" HTTP_500
Great, but not great.
siouxzieb on 3/22/2017
The ability to buy tix on a mobile device is great. For that, stars. This most important part of the app has never failed me. But in the execution, the stuff that actually makes an APP great...not so much. The whole favorite trip thing? What is that? App randomly remembers a trip I took ONE TIME and not one I take regularly. And the constant re-entry of payment info, along with no ApplePay or fingerprint recognition makes this a half-baked first try, not a mature app.
Useless!
Ghirardeli on 3/21/2017
Tried to purchase a ticket several times but under payment methods I only get the options of "add new card" and "masterpass " but no Apple Pay, which I have. Hilariously, calling their customer service (from within the app) takes you into a maze of options for the entire MTA system, and even if you're patient enough to find the right option you get someone to tell you "I don't know why it's doing that". Thanks for nothing, MTA!!!
Beware! Cannot share within household
Jim638492 on 3/20/2017
If you share 10 punch tickets within a household, this app will not work. It only allows you to use a different divide 3 times in 6 months. Any refunds cost $10. Paper tickets are much easier for household sharing!
Stop. Logging. Me. Out.
CoolieRanx on 3/19/2017
This app, when it works, is pretty cool. Unfortunately, it has a terrible habit of logging out the user, adding extra steps any time you want to buy a ticket quickly. It really hurts the usability of this app, and makes me rather buy from one of the machines.
$10 refund fee after the app crashed
Mrmets26 on 3/17/2017
Ordered a ticket on the app, the app crashed when I needed it, asked for a refund, $10 refund fee charged.
Does NOT Work.
Muney mac on 3/17/2017
This app is trash! Error logging in error to change password. Does NOT send password to your email. It's a LIRR scam!
Why activate tickets?
JUDGEWAPNER on 3/11/2017
This app would've been great except it is overshadowed by the whole "activate before boarding" nuisance. Their instructions say u MUST activate your etix before boarding the train. So, I paid for the tix but cant use it if i dont activate it before i board? Why cant i activate AFTER i board? Buying paper tix doesnt require any "activation". The app is more burdensome than using paper, which defeats the purpose of an app.
Doesn't Work
vfritts on 3/9/2017
I tried several times to enter a credit card to set up my account. It keeps giving me an error message. Tried a different card. Same problem. Other reviews don't sound so good, either. So, no thanks!
Does the job but screws up my screen
HomeOffice2017 on 3/8/2017
This app is handy for buying tickets without stopping at a ticket window or machine. However, when I activate a ticket from the ticket wallet it first brightens my screen and then the right third of my screen gets dark. Sometimes the darkened portion remains even after I've closed the app.
It worked for a few months
TriggaWarning on 3/6/2017
It was working fine and it was processing all my payments. Then one day all of a sudden when I went to go buy a ticket it said error processing payment. I was using Apple Pay so I added a card and it still didn't work. I added so many cards- all of which I know for a fact have money and it still told me that something was wrong with the form of payment so I had to contact the bank. I called my bank and I even called Apple (regarding error in payment for Apple Pay) and everyone said the card or payment should go through so it's not Apple or my banking institutions. Fix this app!!!
Rethink your UX
NoMoreCrappyUX on 3/3/2017
No one knows they have to tap to activate their tickets first. Crap UX
I love this app!
LDinNY on 3/3/2017
I only ride the LIRR a few times a month. This app is great for me because I don't have to stop at the station and buy a ticket in advance of boarding. This saves me time. I've purchased my tickets while already riding. It's great. Thank you for creating it!!
Getting better... but still needs work
Peteyaux on 3/2/2017
Kudos on not having to activate a monthly ticket every trip. However, that activated ticket should be visible immediately when opening the app and not 3 or 4 taps in. Also, how about some 3D Touch love?? - tap and hold the icon to view activated monthly/weekly tickets would be a great feature.
Better than nothing!
Rob9653784236883 on 3/2/2017
Finally Metro-North has implemented a noble ticketing system! It works well enough, and they are making changes to the app consistent with improving service.. an update was made most recently that only requires you to activate your ticket once, streamlining the ticket checking process. You can use Apple Pay to buy tickets with the account of your choice or you can manually enter cards and save them. It'll be nice if they get train times to come up with your tickets, but that's probably coming further down the road. Again it's a good, working app that will probably replace paper tickets altogether!
Fact Sheet
  • Publisher: MTA/New York City Transit
  • Category: Travel
  • Released: Jun 29, 2016
  • Current Version Released: Jul 13, 2017
  • Version: 3.2.15
  • Size: 12.2 MB
  • Compatibility: Requires iOS 8.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74,
  • Supported Languages: English;