MTA eTix

Metropolitan Transportation Authority

Travel Navigation
Not Recommended   
Current Version (34)
All time (323)
App last updated Oct 18, 2017
Screenshots
New in version 3.2.21

- Bug fixes and performance improvements

Description

The MTA eTix app allows customers on MNR’s Hudson, Harlem and New Haven lines and all LIRR branches to purchase tickets on their phones.

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Never use a vending machine or wait in line again when purchasing your rail ticket for Metro-North Railroad or Long Island Rail Road. Your phone is the ticket machine. Better yet, your phone is the ticket.

With MTA eTix, you can securely purchase One Way, Round Trip, CityTicket, Weekly and Monthly tickets in seconds. Purchasing a ticket is easy: sign up for an account, select your trip, buy your ticket and enter your card information, then activate your ticket just before you board.

Benefits
• Never worry about missing a train while you're stuck in line to buy your ticket
• See all your tickets in your electronic wallet
• 'Punch' your own ticket just before you board
• Never misplace your ticket again
• Take your ticket with you when you upgrade your phone

If you are having issues using the app, please call customer services at 511 for support and ask to speak to a Representative after selecting your railroad. Customers outside NY State call 877 690 5114.

iPhone Accessories
Reviews
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Could really use some UX design
Noeh250 on 11/17/2017
One star for allowing ticket purchase. However, design leaves much to be desired. Also, half the links or functions don’t work.
Could be so much better
Matt D510 on 11/14/2017
MTA app is a big step forward, but desperately needs some quick and simple improvements: - App only keeps ticket active/live for 5-10 minutes, but you need to show tickets multiple times on most trips. Why not keep tickets live for 30 min so you don’t have to reload the ticket multiple times in your trip? - As noted by others, schedules should be integrated into 1 app. There’s no need to toggle between multiple apps. Favorite trips, notifications and track information should be right at your fingertips. You might also consider: - Integrating into Apple Wallet to speed pulling tickets up for conductor. - Enable location services to automatically activate ticket whenever you are on train line. This would save conductors lots of time as riders open app and wait for the app to activate their ticket.
useful app, but
GonneYeats on 11/10/2017
Watch your credit card charges. I downloaded it without glitch yesterday; when I punched in my credit card to buy my first ticket, I typed the wrong CVV code, and the card was rejected. I typed it correctly the second time and it went through. Astoundingly, I was charged twice for the one fare. I called MetroNorth (511) and have gotten it straightened out.
more expensive
victoriapembs on 11/6/2017
Almost a great idea except that ticket prices are more expensive $2 extra for round trip (local to Stamford) and an extra $30 for the monthly pass (app charges $100 vs $71 at the train station ticket machine)
Review
MLW_0610 on 11/2/2017
App makes my life and commute much easier
DONT DOWNLOAD
Nora1104 on 11/2/2017
this app will let you buy tickets then now work when you want to use them, then stuck buying another ticket. Don't use this app !!!!
MNR TrainTime button does not work
-Miguel G on 11/1/2017
The eTix app is very convenient and works well in most instances. However, ever since MNR TrainTime 3.0.0 was released, the TrainTime button prominently at the bottom of the home screen in the eTix app no longer works.
Clunky, confusing, outdated
240front on 10/30/2017
One of the biggest problems with this app is that any time that you restore your phone, you might lose your ability to log in and thus your ability to access your tickets (and the money you paid for them). You can only reinstall the app 3 times in 4 months - even on the same phone - and for no practical reason. The app is also clunky. The MTA has another separate app to check train time. Why?
Pretty good
Destructor1123 on 10/24/2017
Had a problem, but I set up a new account which fixed it.
It’s adequate and largely reliable
Prometheas on 10/18/2017
Kind of ugly and clunky, but totally works. And, for the first time, this update didn’t log me out—THANK YOU for that.
Monthly ticket forces brightness to max level
CyberData4 on 10/18/2017
Using this app should respect users brightness settings for their iPhone.
Security Breach
NewNetworking guy on 10/17/2017
Etix allowed flor 2 transactions that were unauthorized to my account. They didn’t notify me of the transactions like they normally do and the only way I found out was through my bank notifications. I’ll not be using this app again.
Helpful app - much UX needed
Nachmansiegel on 10/17/2017
Basic things: - Monthly ticket should not need daily activation! Should be by default first screen you see after first activation. (3 taps now) - link with mail & ride account - Group with schedule app. - fix UI. Most users go to the same place after opening the app, that should prob be their home screen.
Payment problems
cjx9001 on 10/16/2017
I can only use Apple Pay with success. When entering the credit card details directly, it doesn't work. I had similar problems as others where the charge shows up as pending, but there's no actual ticket in the wallet. This has been an issue for months. Once the tickets are on the app, it seems to work fine. It's that pesky paying for your ticket piece that's troubling.
Forced to use
Marcster12 on 10/9/2017
It’s absurd that they make you use the app to buy tickets - they actually removed the ability to buy tickets online to boost their stats of how many people use their expensive-to-make app. Shameless
Easy to use but...
Dnegs on 10/9/2017
The app is easy to use for buying tickets. It has a simple interface which is good for something that's just supposed to buy tickets for the train... but why the hell do they include a train time button that just brings me to the App Store to then open another App. It's ridiculous, just put the train schedule in the same App! It can't be that difficult. In fact, I know it's not. Do better MTA, hire a proper developer.
Trash App that steals money
Ex Minomonsters fan on 10/7/2017
Don’t download this garbage unless you want to have your money STOLEN. I purchased a ticket, the stupid app says processing failed and of course no ticket shows up on my ticket wallet. I check my credit card and there’s a pending charge....nice little scam you guys have going on. Fix the app and stop stealing money morons.
This app is amazing!
jain.......Aj on 10/7/2017
Idk why the overall rating is so low! The app is a blessing. Incredibly user friendly and very convenient for a commuter. I love the feature of the ticket activation because it it lets you use tickets only when you activate them. There is also a benefit of getting refunds within 5 minutes of buying the ticket. If one happens to make an error, they’ll most probably catch the error within minutes and can get a refund. That isn’t possible with paper tickets. Also, and my most fav reason of all, it’s environment friendly and is a huge step head of the digitization of the MTA.
Wish I could give no stars!
nurfwilli on 10/3/2017
Horrible, useless no info. USE CITIMAPPER. Reinstalled this just so I could share how bad this is with others.
Transaction Errs
M.Arnst on 10/3/2017
Just lost my funds. Purchased tickets on the app with a transaction error but my card got charged anyway. There’s not even a transaction # I can use to cancel the charge. Now I have no funds to purchase a ticket until the dispute is resolved in 3 days.
Up a creek without a paddle
Tha_Drizzle on 10/3/2017
Tried to buy my ticket this morning and I kept getting device payment errors. I tried Apple Pay and my credit card with no success. I re-added my cards and it still didn’t work. Needless to say that it appears the payment system was borked. This can’t happen.
Terrible.
Rangerfan2424 on 10/2/2017
Do not get this it doesn't work. I put my money in and one day it just said I have no more tickets and it lost any saved tickets and info I had in the app.
It won't let me buy ticket
LI-Gregg on 10/2/2017
I'm on the train train to buy a ticket as usual, but today the app won't open. The MTA makes enough money to pay a developer so this don't happen. Now I have to deal with the rudeness of the conductor for not having a ticket. FIX THIS CRAP OR GET RID OF IT.
Not working on iOS 11
Ggydchfhgyufg on 10/2/2017
I hope somebody is actually reading this. I’ve attempted to buy tickets on my personal iPhone and my work iPhone, both running iOS11 with no success. After selecting origin and destination stations, the error I receive is “There was a problem processing your request, please try again. HTTP_503”. Please fix this.
Worse than useless
SimplyOlivia on 9/24/2017
I tried buying a one way peak ticket. The app accepted and processed payment but said payment was not completed. No ticket showed up in my app wallet and no history showed. Okay, I thought it was a glitch because I'd just downloaded the app and signed up. I gave it a few hours to refresh and tried again. Same problem. I called my cc company and learned the app put through SIX charges! I only tried twice and got a message that payment didn't complete both times. Now I have to dispute the charge AND I still don't have my train ticket. This app caused me so much extra work. MTA this is shameful.
ZERO STARS IF I COULD!
NYCFORMIKA on 9/17/2017
Can't sign in. Can't get help. I have two peak tickets I haven't been able to use for weeks. Trying to get tech support is like trying to get God in the phone. DO NOT GET THIS APP! Unless you have time and money to throw away!
Usually reliable until...
Bex in the Big Apple on 9/13/2017
This app has never given me any trouble until today when I tried over and over again to purchase a ticket, one way and round trip, two different cards- only to met each time with an error message that there is an "Error Processing Payment" I suggest attempting to use the app while you still have time to run to a physical machine in case something is on the fritz.
No TouchID!!
Wackadoodle on 9/10/2017
This app gets one star until login and purchases are allowed using TouchID. Who wants to try to remember their username & password when they're hurrying through a station trying to catch their train? And then to have to put in their credit card info as well? Ridiculous. Much easier & faster buying a paper ticket with the vending machines.
Getting better... but still needs work
Peteyaux on 9/9/2017
Can't buy a one way off peak ticket? Should I just buy a senior since it's same rate? Cmon guys. Also, how about some 3D Touch love?? - tap and hold the icon to view activated monthly/weekly tickets would be a great feature.
Downloaded & purchased a ticket within minutes
MiaDi29 on 9/7/2017
Not the best user interface but it works. I was able to download the app quickly, select my origin/end station and sign up for an account. My main complaint would be that there's a second app to look up train times, which seems redundant. I typically use NJ transit and their app has both train times and purchasing capability.
No Safari keychain support
sirgromit on 9/6/2017
Please add support for Safari Keychain. Support for third party password managers such as 1Password would be important too.
Disappointed
samcappuccio on 9/5/2017
It's a great app but why can't I purchase off-peak tickets?
Better
ScriptorSpes on 9/5/2017
I'm upgrading from one star to two with Apple Pay. But you need to eliminate your annoying, pointless account requirement.
Can't buy monthly ticket
Sannek on 8/31/2017
What happened? There is no more option for a monthly ticket...
Check your credit card!!!
reallypickyreviewer on 8/20/2017
This app constantly overcharges me, and I have to wait weeks for them to fix their error. Since they immediately take the money out of my account, I don't have access to it. Once, they charged me for NINE tickets instead of one! They charged me 74.25 instead of 8.25. It's a convenient way to buy tickets but they really need to fix their payment process.
It's alright
Ammie819 on 8/17/2017
When my phone is dying I can't use it. Every time I'm nervous. Also I switched my devise to iPhone plus. I can't use on new device b/c I have to wait 3 month before switching. So I carry my old phone just for this ticket app. So inconvenient. I was expecting reduce fare on app due to less paper and machine. Just only we don't need to use cash or card after in long line.
Horrible
brh31 on 8/16/2017
Kept trying to open music for some reason
Stupid bug in the app
x1aoyi4 on 8/8/2017
There is a stupid bug in the app. They can't recognize the credit card CVV if it starts with 0. This is basically a bug in the code where you should recognize the CVV as a string instead of an integer. Unfortunately I am the unlucky one who has a CVV that starts with 0. Fix your bug MTA. This is freaking stupid and ridiculous.
Good for Tix but add reminders
JayLamb1234 on 8/2/2017
Send push notification to monthly card holders on first of each month. Would be a nice reminder to buy a new monthly ticket
DOES NOT WORK - JUST LIKE MTA TRAINS
trimind on 7/31/2017
Just downloaded the app. It is stuck and will not move... just like the trains!!!
Fix it
Kerrojas on 7/27/2017
It's great when it works...not at all convenient when it doesn't....
Works well
Revr32 on 7/26/2017
It might not be aesthetically pleasing, but it does the job. Don't have to worry about rushing to buy a ticket if you're running late. You don't have to worry about digging for your wallet. It's not hard to remember the three digit security code.
Crashes and does not work
NoFoodForYou748393 on 7/21/2017
Cannot buy tickets using this app.
Pay Twice For One Ticket
Mbkbxssfb on 7/21/2017
It deleted my ticket that I activated before boarding the train after five minutes when I went through a tunnel and my phone lost connection. The app rebooted as if I had never bought or activated a ticket, so I had nothing to show the conductor, but my receipt for my purchase was in my email. So I had to pay twice for the same ticket with this piece of garbage app. Salt in the wound after I shelled out more money- my LIRR train was late to my destination.
Doesnt fix the tracks
greggturkin on 7/14/2017
I had high hopes that this extra money generated by the benevolent overlords at the mta would make their service adequate, but nevertheless i can now stand up, crushed by the weight of other passengers and my shattered dreams, on a stalled train for an hour with the date and time moving back and forth across my screen to indicate i just wasted time and money. 1/10 ign
Long time coming
Brian Whitton on 7/13/2017
And it works well, but there's definitely some quirks. For instance.... Atlantic Terminal isn't in the list of "favorite" origins. Updating the app logs me out. And is there a way to "star" a route without purchasing a ticket first?
Missing important features, still
AKMedia on 7/13/2017
The app works, for the most part. But after more than a year’s worth of updates, the app is still missing key features. And, it logs you out at will without the option to use a password manager (like 1Password) to log back in. It also requires that you input your credit card’s CID number each time you purchase a ticket — meaning that you’ll need to grab the card from your wallet, while balancing your phone in your other hand. Why not utilize the biometric features offered by iOS and Android? The addition of being able to use ApplePay, however, is a good one. So here are key missing features: - Not password manager enabled. - No option to use TouchID to log in and/or to process ticket payment — instead of entering a CID. - No way to manage payments prior to purchasing tickets. - No website interface. - Enable all password fields to accept copied data from password managers.
Not bad with room for improvement
x8c9s47d3r on 7/13/2017
I use this app for occasional rides. The etix part works pretty well including paying with Apple Pay. I like that I can purchase and activate multiple tickets for a small group. My main complaint is that with every update I get logged out and usually notice this 5 mins before the train leaves and then it gets hectic. The other minor issue is that I can favorite only one trip and not multiple trips, e.g. I can favorite XYZ to Penn but not the return trip.
Need to manage favorites
src1-090a on 6/30/2017
This app is ok but I want to see shortcuts to two trips when I launch it: my trip to work and my trip home. My usual inbound trip is listed as a favorite as well as some other random trip I once purchased and have no intention to repeat. Why can't I manage this?
Why does it log me out?
Cscott311 on 6/29/2017
That takes away a lot of the helpfulness of this app. Also - fix your rates MTA. $38 RT? What a joke.
Fact Sheet
  • Publisher: MTA/New York City Transit
  • Category: Travel
  • Released: Jun 29, 2016
  • Current Version Released: Oct 18, 2017
  • Version: 3.2.21
  • Size: 17.1 MB
  • Compatibility: Requires iOS 8.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74, iPhone8-iPhone8, iPhone8Plus-iPhone8Plus, iPhoneX-iPhoneX,
  • Supported Languages: English;