MTA eTix

Metropolitan Transportation Authority

(519)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 4.5.8 Jun 29, 2016 Mar 14, 2018 11.7 MB iOS 9.0 or later 4+
Download_on_the_App_Store
New in version 4.5.8

- Ticket appears on the Home Screen
- Improved split payment screen
- App improvements and bug fixes

Description

The MTA eTix app allows customers on MNR’s Hudson, Harlem and New Haven lines and all LIRR branches to purchase tickets on their phones.

-------------------------------------------------------

Never use a vending machine or wait in line again when purchasing your rail ticket for Metro-North Railroad or Long Island Rail Road. Your phone is the ticket machine. Better yet, your phone is the ticket.

With MTA eTix, you can securely purchase One Way, Round Trip, CityTicket, Weekly and Monthly tickets in seconds. Purchasing a ticket is easy: sign up for an account, select your trip, buy your ticket and enter your card information, then activate your ticket just before you board.

Benefits
• Never worry about missing a train while you're stuck in line to buy your ticket
• See all your tickets in your electronic wallet
• 'Punch' your own ticket just before you board
• Never misplace your ticket again
• Take your ticket with you when you upgrade your phone

If you are having issues using the app, please call customer services at 511 for support and ask to speak to a Representative after selecting your railroad. Customers outside NY State call 877 690 5114.

Are you a new app developer?
Tapnova can help put your app in front of hundreds of app enthusiasts! Contact us for more information.
Reviews
Country:
No password needed
Natetrc on 6/20/2018
There’s zero reason to repeatedly end a user’s “session” and force them to re-enter an email and PW before purchasing tickets.
Doesn’t Work!
Brewt38 on 6/19/2018
This App is a total waste - do not bother downloading it. It says it works with ApplePay - it doesn’t
Just get the app, it saves so much time
galvinguy on 6/14/2018
I would give 5 stars but I didn’t want people to thing this review was fake. People I take the train to the city every fricken day, and this is the easiest way to get tickets. I don’t have to wait on a line, and the train workers don’t need to punch my card, i just show them my phone and they nod at me and my ticket. Some people were complaining IT do est process a payment but that only happens when WiFi is low, try again in a couple minutes and it should work fine. It’s only happened to me once and I was able to purchase a ticket in legit the next 2 Minutes. This app doesn’t take forever to load, it’s incredibly easy and useful. Seriously people it’s a free app, there’s no advertisements or anything. Just try it a couple times and if it’s not for you then it’s not for you, but seriously this app is way better than waiting on line. That’s just my opinion.
No UX
freeportlisag on 6/14/2018
Not at all user friendly or intuitive. Actually quite amateurish
I lost $500+ using this App!
Lefthook2 on 6/8/2018
I am not a tech/ app novice! This app caused me a lot of grief, wasted a ton of my time (over the course of many months) and cost me more than $500 in lost tickets. Concurrent with these issues I was locked out of my account for SIX MONTHS, and the MTA has ridiculously onerous rules about resolving such problems. My advice- stick to buying your tickets the old fashioned way or risk being screwed by this app and especially the MTA.
ROBBERY
bdelrosario on 6/7/2018
Attempted 2 times to buy my ticket from jamaica air train to penn. Result? 2 charges on my credit card - NO tickets on my app OR any history.
BAD!
Malsum on 5/31/2018
They charged me a bunch of times with errors, and I never received a ticket. I had to dispute the charges with my card. Thievery at its best.
meh
Cindy l vecchione on 5/30/2018
It is ridiculous that you need to toggle between the check times app and the purchased ticket app. If you make a mistake and need to cancel, it will take up to 10 business days to get a refund. Absurd . It was easier to purchase a ticket from the kiosk.
Functionality high. Reliability low.
AvatarEW on 5/30/2018
Very functional and allows limited transfers between mobile devices each month. Reliability bad as it randomly signs out. Thanks to understanding MTA conductors when this happens (often) in a tunnel making login impossible.
UX/Security needs improvement
ahrenstein on 5/27/2018
The user experience and account security could both be improved. UX: Stop randomly signing me out. Security: Add 1Password support.
Too slow to open
trtrtrt on 5/25/2018
The application opens for more than a minute on iPhone 6.0!! All I need it to do it just open fast and show my monthly ticket! And ticket must be in first screen full size! Instead it is opening sooooo slooow!! It is trying to connect to some network, receive some stupid updates I never care, do something else I never asked it to do. Why is it to complicated to just open the picture, fast, and save my time - I don’t need to click open more time, I already have MONTHLY ticket and all I need to do is to show it! Please make my life easier and do not make me loose four hour of my life every year just waiting for this app to open!
Payment errors
Anon473763 on 5/25/2018
Just upgraded to the latest version, now there are card payment errors. Cards that worked previously won’t go through anymore. Please fix!
Best for Monthly without Metrocard
mjd2833 on 5/24/2018
If you still use the combined Metro-North & MetroCard, then Mail&Ride is the way to go. Otherwise this app gets the job done and has been improving since it launched (being able to use 2 cards to split payment with QTB cards, adding a shortcut to the monthly ticket in the home screen, shortcut to repurchase ticket, etc.) The app is sometimes slow to load, especially if you didn’t see the conductor coming and are rushing to get it opened. It would also be nice for it to Auto-Renew on the first of each month instead of having to go thru all the screens of “Purchase Again”. The app should also add Touch ID for the Account Settings, and also combine it with train time, maybe a ticker/departure board on the main page for our origin/destination stations depending on time of day with the track number.
Double ticket
tho1007 on 5/15/2018
For some reason after the update, the app randomly decides to confirm two tickets time to time. I notified conductor if I can undo or get compensated ticket and he basically said he can’t do anything. Why can’t the app double confirm when I am applying for double ticket? This is my fourth time and I am basically spending double the amount. It is getting very annoying.
The Times Are Wrong!! Do not download!!
Gnagru on 5/12/2018
The app used to be great. Everything worked perfectly. It is now the wrong time consistently.
Great app, but...
Lynks890 on 5/8/2018
There has to be a better way to log in between phones. The app is already able to log out a user from the previous device it was last logged into, Why set a limit? Specially for those who purchase monthly passes.
Trash
Boobsfornoobs on 5/3/2018
So I haven’t used this app in a while because I usually get hard copy tickets before hand so the one time I actually needed it and reset my password. It took 5 mins or so to receive that link but in between those 5 mins I hit the reset link again because maybe it didn’t go through. All they do is send u expired links because you reset the previous one. The second link came expired about 10 mins later and the third one is about 20 mins or so and still counting because I am still waiting for It. Absolutely useless.
Great when it works
Metl30 on 4/29/2018
Have not had problems before today. Today it’s not accepting my Apple Pay not any other method but won’t tell me why. Now it’s just spinning. Very annoying.
Love it super handy
Iwannascreambutnotcauseoflyft on 4/27/2018
Great app easy to use, clean and helps so much w my commute
Does its job
m00tzman on 4/25/2018
While the UI could be better, the app does its job at the end of the day. The Apple Pay integration is really what won me over. The only major complaint I have is that I have never once received a receipt from the app, which is concerning.
Are you serious?
JMo0529 on 4/24/2018
You have to visit a separate app to check schedules? What a joke
Worked fine until...
Ctsail on 4/23/2018
Was working great for 9 months then it won't let you buy tickets because it says you're not connected to the internet...of course I'm connected...just another example of "Agile app dev" #fail.. UPDATE: seems to be working fine now..back to 4 stars
Convenient, could be better
🍔🍘 on 4/21/2018
Never had an issue purchasing tickets like other people have said. Just think it could improved upon. Solid app.
Worst app ever
etix stinks on 4/19/2018
Never works when you want it too
Buggy first try
RichiTunes on 4/17/2018
This is what happens when a train company decides to make an app instead of hiring the right programmers or paying some smart consultants. The app is buggy. I won’t get into all of it. You can read all the bugs in others reviews. My biggest peeve is the app cannot remember my I.D and password. Which makes me wonder if it is stored secured. My password are not simple so it’s a chore to find it and plug it in. Simple feature. Remember my password. Can’t do it. Also as others noted. This isn’t a wallet. A wallet stores your purchases without any internet connection. Nope this app needs internet all the time to lookup our purchase which makes it slow an sometimes fail to find your purchase. Great for those monthly’s.
Needs some improvement
Sjonesrones12 on 4/9/2018
The app is definitely a step forward for purchasing tickets on the go, but it suffers from some persistent problems: - Keep the selected monthly ticket “alive” for 10-30 minutes. Otherwise, it needs to be completely reloaded when the conductor comes to view it, taking time and generally being a poor user experience. - why so slow? It’s a monthly ticket. Good for 1 whole month. Is it checking with a server? Just show the ticket. - ticket wallet is a good idea executed clunkily. Why not take me directly to my wallet by default and then I can navigate back if I want to buy stuff? Copy Apple’s wallet if you want to keep multiple tickets available easily. Or if Monthly, Then Display Monthly by default. - doesn’t switch accounts between devices well, and makes a somewhat threatening “you only have 2 more switches left” nonsense. Aside from purchasing, this is a weak app, designed with fraud and edge cases in mind and not users.
Lack of support for Face / Touch ID now inexcusable
Prometheas on 4/8/2018
Back in January, I’d written a review describing the app as largely usable, but expressing irritation at the fact that it keeps logging me out. Apps are supposed to simplify your tasks. They should streamline user flows to help you get in and out as quickly as reasonably possible. They should certainly also make sure that your account remains secure, especially when the account is linked to billing information. By April 2018, such iOS apps should handle user authentication using at least Touch ID, which has been around for 5 years. Months later, after too many needless logins, I’m cutting from 2 stars, down to one.
Not worth using, way too many potential problems
Eileen815 on 4/5/2018
Inadvertently activate your ticket and you lose the ticket. No way To get it back. The ticket app has nothing to do with the ticket sales from the LIRR so they can do nothing to help you. Stick with a paper ticket. Also, if you don’t use a ticket and want a refund there is a $10 fee. For what? A computer is inconvenienced? Ridiculous!
Used to be great—what happened???
Adamanyc on 4/4/2018
Won’t allow me to pay with my wage works card. Worked perfectly for months. THIS MUST BE FIXED. PLEASE UPDATE THE APP!!!
Rest Password Issues
dry1ce23 on 3/24/2018
I was logged out and can not remember the password. I click the rest password link and it says an email has been sent. An hour later and many clicks on the rest button later, still no email what gives?
APP JUST GOT 10x BETTER!
Binyomin&Shira on 3/16/2018
Thank you for listening eTix app people. Finally your monthly (or any active ticket) is displayed in the first screen not needing you to fumble around to the ticket screen. You have saved myself and your conductors lots of time.
Easy ticket access
KaramjeetAC3 on 3/15/2018
Though many have given this app a negative review. I love it. It's very easy access and no hassle of buying a physical ticket. 👍👍
Specialist
CAIXAPRETA on 3/14/2018
App overall serves its purpose. One feature I would like to see added by the developers is the ability to add to wallet app and have appear on the lock screen as a “suggest on lock screen” option. This would be extremely helpful and efficient for riders to just swipe right on their lock screen banner of the ticket and show instantly to the conductor.
Needs updating!
MdrnArch on 3/8/2018
This app has potential but as of today not much. The fact that I have to get back to my ticket screen every time a conductor passes by is inconvenient and inefficient. It should be able to figure out that I’m still in transit. I will revise my rating once it’s fixed.
Won’t process payment.
Boycott FB on 3/7/2018
The app randomly decides not to accept your card anymore. I’ve gone through 3 cards that it no longer accepts. The same 3 cards that the train conductor had no problem using to give me a more expensive ticket. The amount of money in step up fees this app has cost me because of its problems is ridiculous. What’s more ridiculous is that even though the app says the payment can’t be processed, it’s still pending in your account. When you contact the lirr, they say the problems with your bank. The bank says the problems with the lirr. After this many unaffiliated cards being declined, the problems definitely with the lirr. At $5 more for an on train ticket purchase, this will quickly become the most expensive app you’ve ever downloaded. Don’t use it.
UX is just bad
Noxless on 3/6/2018
Constantly logs me out after logging in, which creates an issue when my ticket wallet appears empty. Bulk purchasing round trip tickets also puts an expiration date on the tickets. Why? If I buy 10 tickets I shouldn’t only have 2 months to use them, especially if no discount is offered.
Login!??
trs63 on 2/20/2018
I forgot to add that you have to validate your credit card payment every time too! I understand security but this is ridiculous. Once my payment source is validated, allow me to pay using it! T
Terrible app
tumitran on 2/20/2018
Does not support FaceID and logs me out every time.
Solid - few suggestions
ledhed2222222222 on 2/17/2018
App is solid but have a few gripes: 1) App logs users out after a fairly short window. If that’s a security feature because you can save CCs, the app should offer Touch ID integration to sign in. 2) Train Times shouldn’t really be a separate app in my opinion. No reason to care about train times if you’re not buying tickets and vice-versa.
Reset password email never comes
smitpat on 2/13/2018
Every time I go to login, I can’t remember my password, so I try to reset it. The email never comes, not in spam folder, not in inbox, never. Typical MTA.
App is so outdated for a new app
VPAYSO on 2/10/2018
Should be able to support all the phones with the money these guys make. Should be able to store in wallet. So we can pull it up faster, since its automatically activates on its own. Should be able to log on via face id or touch id. Needs a fresh new look. The app looks dingy and old for a new app.
Loading screen takes too long
Jason B. on 2/5/2018
While I love the idea of MTA going paperless, recently, I’ve had the inconvenience of wasting the train conductor’s time because it takes too long for me to get to my already activated ticket. I’d love for this to be fixed on the next update.
Just like the LIRR itself... broken
Astoria Bill on 2/1/2018
It constantly logs me out, when I get to the point to bill my card gives me an error message. When I go to my bank account it shows it billed and credited the amount of my ticket. EVERYTIME. Why in the day of Touch ID do we have to log in the first place? Just like the LIRR, the performance is unacceptable.
Sooooooo disappointing
Ohs2 on 1/26/2018
OMG... this app is terrible... The worst app I ever use. It keeps me logged out, not showing anything on my ticket wallet sometimes. It’s so frustrated and embarrassed when I need to show my tickets. Opening the app takes me forever, not sure why the splash screen takes so long to loading the landing screen.
Account issues
eyeyanah on 1/11/2018
You can't sign out which blows
Please stop making me reload my ticket!
thegimp71 on 1/10/2018
The overall use of the app is OK for buying tickets, but it is very annoying to both riders and ticket takers that the app is very slow to load and slow to display your ticket, especially for monthly ticket holders. Also, if I switch from this app to another and back within just a minute I’m usually forced to reload my ticket again, which can take about 20-30 seconds again that’s very annoying as a user and to the ticket takers. It shouldn’t take so long to load a ticket and it should not have to be 3 steps to get to a ticket for monthly ticket holders. Monthly tickets should be the first thing that appears when the app loads along with the option to access a menu - not the other way around.
Always says no data at this time- useless
just ur everday consumer on 1/9/2018
The app barely ever works just like the mta
Less clicks
jkdc on 1/4/2018
Why is it 3 clicks to get to an activated ticket? Especially as a monthly user. Why not show active tickets on the home screen (outside of the ticket wallet). Ticket wallet should be inactive tickets and then just show active on the main screen. Especially for monthly users that have only one ticket active at a time.
Convenient app, just has a few bugs
FayeRichardson on 1/3/2018
This app is a life saver when you have to decide between buying your ticket or missing your train. However, lately it has been unreliable. Many times I buy a ticket and there's an error message that my payment hasn't gone through. No ticket, I'm always charged. My bank always reverses the payment but I'm stuck paying the ridiculously high on board fare.
Good app, needs updates
benisbeautiful on 12/26/2017
Needs iPhone X update. The app overall is a must-have, but it’s quite buggy.
Add a Comment