Hotels.com - Hotel booking

Hotels.com

(348170)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 7.7 Jul 11, 2008 Apr 13, 2018 141.7 MB iOS 9.0 or later 4+
Download_on_the_App_Store
New in version 7.7

Hotels.com is now optimised for the iPhone X!
At Hotels.com, we regularly update our app to give customers features and fixes that will help them find their perfect stay
Thanks for using Hotels.com! Please keep telling us what you think by reviewing our app and rating us 5 stars.

Description

The Hotels.com app is the simple, fast and secure way to book your perfect hotel.

PLAN
- Get instant savings with access to Secret Prices on our app. These are lower prices that aren’t available to everyone.
- Easily discover your perfect hotels with our in-depth sort and filter options.
- Get exclusive deals for hotels in your area tonight by using our “Tonight’s Local Deals” feature.
- Save all your favorite hotels to easily compare between features and prices.
- Easy-to-use map view to discover all the hotels around you.

BOOK
- Use Apple Pay! Just select Apple Pay as the payment type at checkout.
- Collect 10 nights with us and get 1 free* with Hotels.com® Rewards
- Choose when to pay. Either when you book or when you stay at the hotel.
- Securely store your payment details for fast, easier and safe bookings.
- Save your booking to your Passbook for whenever you need it.

MANAGE
- Sign in once and the app will keep you logged in. This is the fastest and easiest way to search for hotels, view your bookings and collect nights.
- Use Facebook to sign in or register. Create one account for all of your devices with just a touch of a button.
- See your past, current and future hotel bookings, even when you don’t have access to the Internet.
- Call our customer support from within the app 24/7 for help making or managing bookings.

*The maximum value of your free night is the average daily rate of your ten nights. Your free night does not include taxes and fees. Account Summary Balance updates after stay has been completed.

Continued use of GPS running in the background can dramatically decrease battery life.

iPad Screenshots
Are you a new app developer?
Tapnova can help put your app in front of hundreds of app enthusiasts! Contact us for more information.
Reviews
Country:
Wedding
Peas2018 on 4/24/2018
8520 Darcy Ln Partlow, Va 22534 👍 Good
Happy... kinda
Christman boys on 4/23/2018
I liked that it provided a list of discounted hotel options with various filters based on my specific wants/needs... and that it worked cohesively with TravelAdvisor! My only complaint is that after I had everything completed and was completing the special notes section requesting an upper level room since I had paid extra for the deluxe king river view I wanted to be able to enjoy it... And it was suggested by other travelers to do so. Anyway, it glitched and lost everything I had to start the entire process over 🙄
Needs improvement
Dallas Babe 75150 on 4/23/2018
Navigating to your settings
Awful!
Pkennebeck on 4/23/2018
Was confirmed on the app that I canceled a reservation. BUT I found out after, a week later I was charged for the room. Hotels.com screwed up and will not refund my money. They offered a credit but i’m still waiting on it that was to be sent via email or found in my account. A week later nothing! Do not use hotels.com
Add choices to search function
AmazonOkie on 4/23/2018
Add the following options to drop down menus to improve search functionality for prospective guests: King size bed (I waste a lot of time trying to find a room with a bed that will fit my tall body plus my husbands tall body). Food options for people with allergies/intolerances/diseases: Example: if hotel has gluten free, vegetarian, sugar free, etc options to make it easier for prospective hotel guests with dietary restrictions to quickly get their needs met. Be more specific about food options offered by hotels so guests can make informed decisions. Complimentary “Hot breakfast” can mean anything from just waffles to a full buffet with eggs, meat, etc. Additionally, it’s ridiculous that rooms with ADA options are more expensive than non ADA compliant rooms. People with disabilities shouldn’t have to pay more for a room just to have the ability to bathe, wash hands, etc.
False information.
guineapig97 on 4/23/2018
I am 20 years old so booking a hotel is quite difficult since most places you have to be 21+. I like how in this app it tells you the min booking age. I go to book a 18+ hotel, everything is paid for, I drive 10 hours to the hotel, go to go check in and the min check in age is actually 21+ when it clearly stated on the app it’s 18+. I call customer support and it took 3 hours. The rep said he couldn’t find anything. I only talked to this guy maybe 30 mins out of the whole 3 hours. The rest of the time I was on hold. During this time I had time to drive around, get a coffee, look up another hotel that was walking distance of the one that I couldn’t check in to, call them and ask if they take 20 year olds, got it confirmed, and was still on hold. The guy said he couldn’t find one thing. So I told him I found something and that took forever to book. I check in to the hotel and the woman behind the desk says the same guy I worked with was not professional with her either and kept making her hold too! He told me there was only 1 room available, which happened to be a downgrade of what I had booked before. But when I go on the app to see what was available there was a room equal value to what I had originally purchased. So I wonder if he lied to me or if the app did again. Regardless I will never use this horrible garbage app again.
Horrible Customer Service
Jey Hall on 4/23/2018
Have had 3 separate issues with customer services at Hotels.com including having a room not available after arriving after a long travel day. Do yourself a favor and always book direct with the hotel you are looking to stay with.
Excellent
Axelzara on 4/23/2018
The best app!!! Helpfully ease and great!!!
Great room, great common space
Cair768 on 4/23/2018
Thoroughly enjoyed our 1-night stay. This hotel is practically brand new and everything was great. Slept better than I hoped having forgotten my own pillow - that's a win.
Excellent app
Jack Lockett on 4/23/2018
Reliable and accurate
Very poor hotel options/offer
gabigabilu on 4/23/2018
I use to use this site all the time. This year I’ve been trying to book hotels in Madrid and the offer is very very low. I wish you had the same offers as before. I will switch to another booking site, after years being loyal to you
Make sure you read the fine print
Utipme4drinx on 4/23/2018
I used a coupon that saved me $5.00 well they didn’t give me credit for the $150.00 I spent on the hotel because of 5.00. Pretty lousy
Não mostra o valor final com as taxas
inssqtisfeita on 4/23/2018
Não tem os melhores preços comparado com outros apps. Não gosto que não mostra o valor final quando você está escolhendo apenas quando você reserva te cobra mais as taxas e impostos.
America’s best value Inn and suites
Mrs.BLACKLUV on 4/23/2018
Very nice people and very clean comfortable place to say when your away from home 😃😃
Costs you 18% to save 10%! This site thinks its customers cannot do simple math.
Urban Mom on 4/23/2018
If you use Hotels.com, it will cost you 18% more...to possibly “save” 10%. Apparently, this site thinks its customers are idiots & cannot do simple math. They lure you in by promising one free night for every 10 booked & by advertising prices before taxes and fees. Beware of their “Secret Member Prices”...after taxes & an additional booking commission for Hotels.com of 18% or more, it’s not so cheap anymore. Additionally insulting is the fact that Hotels.com is ALREADY being paid a commission directly from the hotel, then they turn around and charge you an extra 18%. That’s dishonest and greedy. They also lead you to believe their booking fees are taxes on international hotels when, in fact, the taxes are by law already included in the advertised prices. I rarely book anymore because of that. Using rewards is also complicated. If you book a 7 night stay and claim one of your free nights, they will not allow you to accrue points for the other 6 nights. They have a policy of not being able to collect and redeem in the same booking. This forces you to do a separate reservation for the free night and try to link the 2 bookings. In the end, you often pay a higher rate for the other nights because your stay is shorter. Points also expire. Customer service is someone in the Philippines reading from scripted talking points. Good luck with that. When Hotels.com first launched this site, their prices were very competitive and they did not charge customers a booking fee. Unfortunately, things have changed. It’s too bad, because the app is well-designed and easy to use. I use it to find hotels, then shop around the different sites for the lowest price. In the end, it’s all about $$. It definitely pays to compare sites, as prices can vary considerably & Hotels.com prices are RARELY the cheapest.
chance to choose number of children
Alshuwaiter on 4/23/2018
I couldn’t find this in other apps.
good apps
dbhdt on 4/22/2018
nice
Best App Ever
Bdub1974 on 4/22/2018
I love my Hotels.com app its fast and i always get what im looking fir no matter were im going i am collecting days left and right I am Happy thank you
Comfortable and Clean
ErinMWal on 4/22/2018
Although it was a bit far to walk into town, Uber was so great and easy. The room was very clean. The bed was very comfortable and I love there are sliding glass doors for each room and even the upper levels had sliding glass doors with balconies.
Not helpful at all!!!
nott a happpy customer!!! on 4/22/2018
Not helpful at all!!!
Penalty fee of $100
BROKE AND MAD on 4/22/2018
I made a reservation barely a week ago and my plans got changed so I tried to cancel the hotel and they are trying to charge me the same price I paid for my deposit which was $100. And the hotel room isn’t even until June! So for cancelling a $50 a night room that I booked 9 days ago for 2 months away I’m being charged one hundred dollars!! I will not be using this site ever again and don’t recommend anyone who isn’t going to read the finest print to use it either.
Easy to use
Buddy29876 on 4/22/2018
Nice app. Easy to use. Very helpful if any issues arise.
Only book with this company
Bernst7667 on 4/22/2018
Never ever had a bad experience! Thank you for always doing a great job !
Horrible experience
Readinator on 4/22/2018
I had a horrible experience this app is designed in such a way that u can lose a lot of money if u dont read the fine print of each hotels policy. They should do a better job of warning customers so they know about the no refunds and taxes. This app makes it easy to buy but impossible to change or cancel. Dont use this site they need to fix these things.
Just switched to booking.com. Customer service is apathetic.
sxr71 on 4/21/2018
The app hasn’t been showing all hotels on the map. Customer service says use the website. No promise of a fix at all. I’ll just cash out my 40 free hotel nights but going forward I will use Booking.com.
Won't work
Happy in Peoria IL on 4/21/2018
Try to search and it tells me "oops something has happened ". Will delete it
Booking
Kop227) on 4/21/2018
Very easy to book rooms especially when on the road! Unable to activate free room process.
Very informative
SusanCov on 4/21/2018
Hotels.com is an easy app & convenient . Able to see a lot of hotels and what is in the area to do while visiting
Stupendous and Easy!
Chuckster-A1 on 4/21/2018
Love the ease and accuracy of Hotels.com. Best booking app. available!!!!
So far SO GOOD!
Chrissy O! on 4/21/2018
Have been using the app for years now. I find great deLs in NYC and DC and around the world.
Awesome
wjmyles on 4/21/2018
Select - and pay! It was that easy
Go to app
Beanie Rabbit on 4/20/2018
This app is awesome when looking for nice hotels at a great low price. This is my first go to app when I need to find a hotel
Easy to use
Ronin Mykel on 4/20/2018
Pretty easy app to use. I can easily check my bookings. I also had no problem booking a reservation.
Bad Format
csrwy on 4/20/2018
The app is only viewable sideways. There should be a choice.
Needs a little more work
rkpain2 on 4/20/2018
This app does not show the upcoming bookings with me having to search for it.
Love the convenience
chexodar on 4/20/2018
Great app makes selecting booking and paying SIMPLE!!!! Only feature missing is searching areas by map! Not just showing locations on a map but for people traveling just pulling up a map and being able to scan areas before actually knowing where you want to stay.
Some drawbacks
Celes_hime on 4/19/2018
Easy to use except buries important info needed for quick comparisons, like the “resort fees” or valet parking costs. Would be much quicker to have a filter that gives you the “bottom line” number up front.
Very useful, but...
Darnitol on 4/19/2018
I love the Hotels.com app and I book about ten hotel stays a year with it, but I have a few filters that I ALWAYS need to use. Please, please make it possible for the app to remember my filters so I don’t have to re-enter them with every search.
Easy peasy to book a room
Mamagrr on 4/19/2018
I love how easy it is to use the app even when you’re on a dark road in the middle of nowhere. And you can pay at the hotel. Security is king
Wow
El bumbox on 4/19/2018
Super Easy & Detailed
Easy
Frigid in Fairbanks on 4/19/2018
Love the ease of booking with hotels.com!!
Question
iphome user on 4/19/2018
Does this app charge to download??? I didn’t see in the description that it does but I was charged for it. It it charges the the company needs to make it free cause most people would look online to find the prices just as easy
Ok
Kbski12/13 on 4/19/2018
Ok
I’m missing some rooms I booked on the app
BayAreaSportsFan119 on 4/19/2018
Once I get credit for bookings this review can be updated
It’s pretty good app but not as good as others
jimmy92354 on 4/19/2018
Find good rates and hotels not on other sites. Just wished they include taxes and fees in advertised price instead of surprising you at checkout.
BFF
BlackJupiter on 4/19/2018
I only go through these guys💕
SEXY
ricksanchez2022 on 4/18/2018
I love it better than McGriddles
BayArea Timeless
BayArea Timeless on 4/18/2018
You guys always have the rate
Horrible app
smm613 on 4/18/2018
Can’t cancel bookings. Can’t change email. Can’t delete account.
Hotels.com
maesiap on 4/18/2018
Great app but hangs from time to time and gives me trouble trying to use my rewards sometimes
Add a Comment