myAT&T

AT&T Services, Inc.

(682895)
Price Category Version Released Last Updated Size Compatibility Age
Free Utilities 5.7.1 May 01, 2009 May 15, 2018 103.2 MB iOS 9.3 or later 4+
Download_on_the_App_Store
New in version 5.7.1

We’ve squashed a few bugs that were causing issues for users. Enjoy!

Description

Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
• Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.

iPad Screenshots
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Reviews
Country:
App is broken
Mudshock on 5/22/2018
Im being kind, but this app is useless!! It’s constantly broken and I can even see my account anymore. It gets trapped in this into screen asking for a password even tho I have touch id set. I can see my ATT username but nothing. Yet, online version everything is fine. This app is garbage and I am close to deleting it and never deal with it agaib.
Loading issue and account lock concerns
fyee15 on 5/22/2018
Not sure why it took so long to pull up my account details or why my account got locked in the first
Disappointed
Elle's World on 5/22/2018
I’m not too happy with AT&T as they try to get every dime from their customers. It’s sad that money is the most important to AT&T. I will be switching to another company.
Signing on,
So shine on 5/22/2018
Shame on your maintenance!! I am so tried!! Of your updates I lose something every single time .I want my email back & yahoo!! All I get is going around and around 🤬🤬🤬🤬
Thank you
Nemeth Family on 5/22/2018
Thank you AT&T in South Elgin for helping my husband and I and giving us the military discount as my husband is a US Army Veteran! We appreciate it greatly and all Sam’s help!
Pathetic
qweasdoiu469743 on 5/22/2018
Worst app. If there is a negative rating i would chose that. Login, authenticate and then start the chat, then also agents ask you to authenticate by logging out and logging back in. Once you log out, you will lose the chat. Nicely done ATT for pathetic customer obsession and ensure a systemic way of avoiding conversation with customers.
Horrible!!!!
soaggravated on 5/22/2018
I’ve been with AT&T for eight years and have received the WORST customer service in the past five days!!!! It all started with trying to upgrade my device. No two customer service reps had the same information- was given the “run around” every time I called. Paid the early upgrade fee and was then told by a CSR that I still had to pay over 200 dollars! When questioned for what she replied it was a credit class. I’ve been hung up on..places on hold for over an hour. Send “bogus” text messages stating my order has shipped while on hold in attempt to get me to disconnect. It has been a NIGHTMARE and I will be a Verizon customer from here forward.
Always redirect to the webpage
lisa07070707 on 5/22/2018
Can’t see all the essential detail in the app, always redirect to the webpage, not user friendly at all.
Billing
E12$ on 5/22/2018
You guys are the ones that pushed us into switching from att to direct. Now it’s a nightmare with trying to log into our acct and billing. Tv and internet balance shows $0 on our end, you disrupt our service anyway
Worst company on earth
raggie93 on 5/22/2018
Horrible, terrible, disgusting. They punish you actually punishments, like no service for a while so you learn your lesson and do what they want. Cancelled direcTV, they decided to cancel my internet for a week until reinstated. Late for my phone bill, been a week so far and still off the grid. This company needs to kick out every software engineer they have and really look over their messed up, chaotic, stupid system. Oh and the app is horrible too. Nothing good can be said about att. Monopoly at its worst!!!! I hope they go bankrupt!
Bill Almost Due...WiFi gets funny
UnashamedImaging on 5/22/2018
I work from the same location everyday with WiFi provided and whenever my bill is due AT&T MYSTERIOUSLY messes with connection and I find my phone on LTE when in fact I’m on WiFi.
Too much
Darthdiaz on 5/22/2018
Very pricey
What an App
Definitely not Jason Todd on 5/22/2018
Unresponsive. Takes forever to load any page. Unintuitive user experience design. This app has been consistently bad since I’ve downloaded it.
Billing is More Confusing than IRS Rules
BrianBlair on 5/22/2018
Sure it’s nice that AT&T has a mobile app, but the only thing this does well is allow you to see your data usage. The billing is complex and convoluted and a total joke. It truly feels like they try to make it hard for you to see where all the charges are coming from, and the app does nothing to change that. The sooner that everybody is forced to copy the simplicity of T-Mobile, the better. T-Mobile has already forced all of the carriers to go to unlimited data. Now they just need to force everybody to go to simplified and easy to understand billing.
Online application
MGN18 on 5/22/2018
The most recent version of the application does not allow me access to view my account information. No one has been able to fix this issue so I don’t have any online features available to me.
Att
Tchombe on 5/22/2018
Must have
Notifications
SaloneGirl on 5/22/2018
I like the convenience of paying my bills on my phone and checking balances. But the app doesn’t notify when bills are due. Also, it doesn’t combine multiple bills. I have all my notification settings turned on, but there is never a notification, or red dot, when it is time to pay the bill, or something is coming due. With various bills on various apps all coming due at various times, I really need an alert that it is time to pay the bill.
Good
Chuckchaz on 5/22/2018
Does what it should
Trying to pay bill...argh
AnuthaLadi on 5/22/2018
Won’t allow me to navigate .....
Needs to be redone
Logan15502 on 5/21/2018
New design would be nice and this app is very slow and hard to use
Logged out
Gotchalookingat on 5/21/2018
I was in the middle of a billing issue with chat support and the app would log me out by itself in the middle of receiving help. When I would log back in the chat session would have to be started over from scratch and I would have to explain the issue I had again. Happened 3 times within an hour of almost receiving the info I needed to get things sorted out, but due to auto log out I never received an answer to my issue. So now I have to wait until the morning to call or visit a store to get the information I was seeking. Not a great experience as a customer when dealing with the stability of the app itself.
Internet-it’s yours take it with you.
doggiesandcats on 5/21/2018
It don’t work. When I leave the house and try to use it, I bring up the app and once it is loaded I get a message recorder not found. Very annoying. It has done this since my last service call by phone. Over the phone he fixed another problem. I also think someone came out. I am not happy with my Directv. I don’t like it being fixed by phone. My daughter usually comes over to our house and calls for me. I am 76 yrs and very short with patient. I prefer to call a business and they send out a technician. Can you send help?
Customer Service
Caramel Cayjun Gyrl on 5/21/2018
The Customer Service is totally out of line
Call center.
CaliHawki on 5/21/2018
I have spend over an hour and a half on the phone with you call center. Been hung up on 3 times and still don’t have resolution. Your call center is crap.
Great service!
Fan-Dorian on 5/21/2018
Thank you for excellent work!
Precios muy altos, mala señal de la red...
Peterpam16 on 5/21/2018
:(
Disappointed
Tosha Grissom on 5/21/2018
I can not sign-in on my account. I have my account number, but when I enter it I get error messages every time!
Games and more games
Anutty farm on 5/21/2018
AT&T wants you to get there app so you can do so much stuff on it. The thing doesn’t work if you have a business account. So why the games AT&T??? 😤🤬. Every time I try to do something on this device I have to put in a password. But it isn’t the right one. Then the fingerprint ID pops up???? I live on a farm with my 96 year old mother. Who in there right mind is traveling out here to get nothing off my phone and ipad?????? Constant hassles. Constant games. Always wanting to close me out so I have to travel 125 miles to the closest apple store to get the thing to where I can use it again. I live in rural USA. It is 20 miles to town. No access in my area. Spend $1000.00 plus for a device that works sometimes. Rip off. Lies. Games and more games to buy a product that promises everything but falls soooo vry short on actual productivity. Capitalism does not work, it just separates people from their hard earned money.
Dissatisfied
WDA2018 on 5/21/2018
Your app and service is lacking.
App
Wayne1225 on 5/21/2018
Not a user friendly app. Have to search and search for basic stuff such as due date.
You asked me
ima&ary08 on 5/21/2018
I don’t like the new app I can never get to my bill without going thru five million other things no matter how many times I tap on I want to look at my bill! Also, they keep going up on my bill when it should be going down because my lease is finished! Tell me that’s why they won’t let me read my bill?
Terrible
AV22222222 on 5/21/2018
A company that doesn’t value its loyal customers at all and the left foot doesn’t know what the right foot is doing! When calling for support, you have to identify yourself 65 times before any real issues are addressed. Just overall terrible customer service and no loyalty rewards! Giving them one more month before I cancel it all
AWESOME!!!
Gidget0013 on 5/21/2018
This App makes it so easy to make a payment and to see all activity on all your AT&T accounts. Anyone with AT&T should get this App!!!
Worst app ever
Imscrewed47 on 5/21/2018
I usually always have great things to say about AT&T but this app is the worst. Always freezes up. Never updates. Takes forever and a day to pull up your account information. It’s 1000 times easier just to go to the website.
AT&T App
Islander1986 on 5/21/2018
We have been a customer with AT&T for years. The app is easy to use.
Cool
Mmilne2011 on 5/21/2018
For an app for using, it is user friendly and clean for the most part. Wish it was able to do the answer tones instead of logging into my computer.
App update needs to be fixed!
Jajahambly5 on 5/20/2018
The app worked just fine before the update! Now all I get is a blank screen!
Slowing device
Kricket667! on 5/20/2018
Only been in this area for a few months and month 3 service slowed......a lot!! Not happy 😔
Save your $$$
pwoo0704 on 5/20/2018
I have had AT&T for years. At first AT&T were the best internet provider in my area. For the past 2 years, it has been horrible. The service is terrible and the customer service is just as bad. THE ONLY REASON I have not changed is because I haven’t found anyone I thought would be much better. I keep checking to see if Mediacom provides service to my home. I lack 1/2 mile from being able to use them. Last month I got charged $20 extra for Internet USAGE. ( I thought that’s what my bill was for). After I called them and questioned it, I got a credit. This month, I am being charged $10 for Internet service. If there was such a thing as a ( - star rating ), I would give it. I have NEVER BEEN SO DISAPPOINTED IN SERVICE.
Cannot login
Haysucka on 5/20/2018
I haven’t been able to use for just short of a month now, asks me to choose either directv account or myatt account. Please fix. Thank you.
Att Service
Subway grandmother on 5/20/2018
You are the BEST!!!!
Please stop
drummerbronx on 5/20/2018
Please stop trying to force Direct tv on customer. When I call in I know what the representative is going to say. Please , please stop, it’s annoying.
Data usage is an issue
Rahul K 2018 on 5/20/2018
Just received a text from ATT that data usage is 75% while I’m inside house connected to wi-fi.
Web site response
Mu Khan on 5/20/2018
Very slow website access. It take a long time to connect to and dries the att.com site. Verizon has very responsive site.
🤯🤯😡🤬😡😡😡🤬🤬🤯😤😤
dhsudud on 5/20/2018
Why can’t the just have to big green buttons that say pay your bill right here!!!!!?????!!
Merging accounts
elryno on 5/20/2018
I have tried numerous times to merge my wireless account with my wireless and phone account without success even though I have wasted time on the phone and via messaging with ATT staff. I am very disappointed in the customer service regarding this situation.
Terrible
Cortny7 on 5/20/2018
This app is garbage. It never loads content and I have to log in to my account on my computer to do anything, outside of paying my bill. Imagine that
Too high
too hugh on 5/20/2018
The plans are too high for the data usage. The phones are of course too high as well.
Best Customer Service
vazzry on 5/20/2018
Thanks
Offers the same of the WEB but slower.
Rene0023 on 5/20/2018
This app is too slow. Thw web edition is way better.
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