Southwest Airlines

Southwest Airlines Co.

Travel Business
This version of the app is not recommended   
Current Version (104)
All time (31228)
App last updated Nov 11, 2017
Screenshots
New in version 4.11.2

We continue to make bug fixes and performance enhancements.

Description

Ready for takeoff? Our new app is your digital pilot, guiding you through the Southwest experience. It’s packed with easy to use features like express checkout and mobile boarding pass with Apple Wallet. Download our new app and see where it takes you next!


Features include:

• Check in, book, change, or cancel air reservations

• View your upcoming flight’s status, boarding position, and gate information from the home screen

• Access your Mobile boarding pass and save it to Apple Wallet

• Book or cancel rental car reservations

• Check flight status and setup notifications

• Add EarlyBird Check-In® to an existing reservation

• Enroll in and access your Rapid Rewards account

• View travel and weather alerts

• Access helpful airport information

iPhone Accessories
Reviews
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Terrible
Lover of good deals on 11/18/2017
Doesn't work at all. Also annoying that my old points with my maiden name can't move to my new name card. Boo
Randomly Stopped Working...
DoTheDew1233 on 11/18/2017
I have used the Southwest App before to book and check-in for flights without issue. Before my most recent flight (2 days ago) the app just stopped working and gives an error message: “Sorry you appear to be offline. Please check your connection and try again.” I don’t recall there being an update so not sure why it stopped working out of the blue. I have allowed the app to use location services, tried with cellular and WiFi, rebooted my phone, and reinstalled the app but nothing seems to work. Kind of bummed, as I love Southwest and would like to use this for my return trip home.
Piece of garbage
Chriswag018 on 11/17/2017
This app won’t open my boarding pass about 50% of the time. Full service and everything else in the page loads but no scannable boarding pass.
Terrible App
Justin42074174 on 11/17/2017
No mobile boarding passes if there's more than one person on the reservation. Also, it only saves your flight info if you have a Southwest account. Southwest needs to look at its competitors' apps since they've had this functionally for years!
Nad but slowly getting better
Zootstinsky on 11/17/2017
No IPhone X support? Apple introduced this phone months ago!!! Probably the slowest app I’ve ever used. Takes forever to load account info.
WiFi is broken since latest iOS release
Ginkgo52564 on 11/16/2017
WiFi connections do not work on plane since new iOS
Site
nissimv on 11/16/2017
Have bin traveling with the company for the last 6 month over 15flight so far. But for this size and capital that’s what you can come up. The worst site for a major airline.
“My Account” Doesn’t Work....HELP
Pink022480 on 11/15/2017
Before the update, I had no problem seeing “My Account” in app. Now I can’t see my upcoming trips or nothing in “My Account.” It has me logged in and can even see my available points, but each time I click on “My Account,” I get this error message: Sorry, we cant seem to connect. Please check your connection and try again. Error 401120278 HELP!!
Change flight
kedorange on 11/15/2017
The app or website won’t let you only change one segment of a round trip flight anymore. Not sure when this started, but if you just select the one to change it spins and comes back saying no flights found. If you choose both and pick the same flight for the second segment (which in my case is higher now) it’s adding the price difference to my total owed. Is this going to be fixed? Had I known, I’d book my three upcoming trips all as one way flights.
Landscape Format Please!!!
Cwftex on 11/14/2017
Works great. Everything I need. Just update to where it will work in landscape format for the iPad.
App support
iPhone user8474 on 11/14/2017
I really like this app. However, I would really like some iPhone X support please! It’s been a week let’s get that happening dev team.
Disappointed...
Anjali<3 on 11/13/2017
I dont know why I cnt login through monile application though I give credentials correctly. I could login with the same credentials on the web perfectly fine... There might be bug ...😏😏😏
Simplifies My Travel
org_nerd on 11/12/2017
I travel a lot and this app helps simplify my travel. Quick access to check in and produce boarding pass.
Doesn’t work when I need it
Soliddayz on 11/12/2017
The APP works sometimes, but every time I had my flight the app gives me connection errors. I have flown about 5 times with Southwest in the last few months.
Impossible app
Doug249 on 11/12/2017
Whatever password I submit; it’s not acceptable. “2 upper case, 2 lower case, 2 numbers, 2 special characters “. They all fit the instructions. Another case of IT security gone bonkers.
Did not remember added flight
Chisgule on 11/12/2017
I️ checked in, searched status, etc. next day on my way to the airport - no record of it in the soutwest app where I️ did the activities. Thank goodness I️ downloaded the boarding pass to my phone. App worthless.
Probably worst app.... I still use a lot
ELMO2323232 on 11/12/2017
This app needs a major overhaul. This has been neglected and as someone who's flown 100k+ this year, it's almost unbearable. The app crashes, logs out, freezes and more....I really don’t like the spinning airplane. Hire some real app developers.
Great idea
Laborspy on 11/12/2017
I got up early and pressed checkin. Displayed and error stating that I needed to checkin at the gate. Used the website and it completed without and issue. Use this for 1 reason and it failed
Multiple Boarding Pass
Steel91367 on 11/12/2017
Get with the times, when will you allow for mobile devices to support multi boarding pass??? 👎🏼
Boarding Pass Fail
Rossking2 on 11/12/2017
Great app now
Won’t open when I need it
ksk54 on 11/11/2017
I’m traveling and need to check my boarding pass, and the app won’t open. It says I’m offline, but I’m not. What good is this when it doesn’t work when you actually need it?
Needs bag tracker/ boarding passes out of order
Jdjfirbdidjrnr138384959 on 11/11/2017
Boarding passes do not appear in Apple Wallet in chronological order from left to right. Southwest let's you check 2 bags for free (Great!)... Except you can't track them.
This version and the two previous versions CRASH
HelloThereYou8 on 11/11/2017
This version and the two previous versions WILL NOT OPEN past the splash screen with Southwest's logo. I'm very frustrated with the Southwest app. Every other airline app that I use works just fine except for this one. PLEASE GO BACK TO THE VERSIONS FROM EARLY 2017 THAT ACTUALLY WORK.
No issues
Mac Danny on 11/11/2017
I haven’t had any problems at all with the Southwest App and I travel quite a bit.
Can’t View Account Activity? Seriously?
GWMJedi on 11/11/2017
Overall I like this app. It is generally intuitive, it is good for the basic things all travelers need. BUT... On the web site, it is easy to see all activity on my account - points earned monthly from credit cards, points earned from Rapid Rewards Dining partners, points refunded or additional points charged due to itinerary changes, etc. This is an important feature for program members since no system is perfect - I recently had to contact customer service for help with points missing from a partner credit that never got recorded; the only reason I noticed it missing was by logging into the web site. It seems like an unnecessary inconvenience - isn’t it the whole point of an app to allow the user to retrieve data without having to use a web browser?
iPhone X
MatthewMGR on 11/11/2017
Pathetic way to support your customers. iPhone X released weeks ago and you’re too lazy to support it. Shame on you!
New update producing errors
Nashman30 on 11/11/2017
I’ve logged out and back in. Still getting errors.
Completely useless for business travel
Tjones639 on 11/10/2017
So my employer uses an outside company to book my flights, apparently the app only adds flights to your itinerary if you book through your personal account. I’ll no longer be using Southwest for my business trips due this extremely stupid app. It should be like every other airline where I put in my my name and confirmation number and it saves my flight. How hard is it to put two and two together!?! Fix it, I don’t care, never booking Southwest again!
Stressed!
jessthemuse on 11/9/2017
I really appreciate having the ability to organize my frequent travel with many different carriers on my phone. But the SWA has recently been giving me an error message saying I’m not connected to the internet. I don’t know what to do. Is this the same as the password issue? I know my password is less than 16 characters. Why does this keep happening?!
????
Stevie83LL80s on 11/8/2017
For some reason this app will not accept my password- the same password that works on the internet (as well as safari on my iPhone); I wish this could be fixed
Improvement needed
That Rob Guy on 11/8/2017
It would be helpful if the trips that someone books, automatically appear without having to enter the confirmation number and name. Seems like an unnecessary step. ***update*** Thank you for the response. Yes, I'm logged in and I still cannot see my trips. It asks me to input my confirmation number, last name, first name. Only then am I able to see my reservation. I booked my trip through the southwest mobile website.
Wish I could even make an account
Jenna Calh on 11/7/2017
It is literally impossible to make an account on here! I have tried every and any username and guess what they are all taken even bs ones like hdbzjbdkshh it’s ridiculous his app should not even exist.
No Face ID
Jim27527131 on 11/7/2017
This app supports Touch ID, but not Face ID. Please fix!!
No Dedicated IPAD App??
Wondering, Is All on 11/7/2017
Why doesn’t the Southwest AIrlines app load with a horizontal orientation on my iPad (I have to turn my iPad on it’s side to get it to work)?
Needs to save your reservation
Texas Pride 50 on 11/7/2017
I see several people have stated this. The app really needs to save your reservations, having to re-enter the conf.# every time is very frustrating and shows that SW is not keeping the app updated.
Not reliable
Love Bryan on 11/7/2017
Travel is chaotic and multiple times I’ve had my boarding pass just disappear leaving you watching in horror as the plane fills up while you fiddle with the app. Don’t be left high and dry - get the paper boarding pass since this app is unreliable.
I LOVE SWA
Box stall on 11/7/2017
I have always chosen SWA not only for safety but now for baggage. I miss the jokes. I like being on time and if SWA doesn’t go somewhere then I was meant to drive. I should qualify this by saying that I am a small woman and always have plenty of room.
Doesn't even show my boarding pass
Hank Schlitz on 11/7/2017
I checked in with the app. Where is my boarding pass? Not in the app. Good thing I emailed it to myself.
Not Great
Shutter41 on 11/7/2017
Very slow and constantly pops up a “You’re not connected” error even when network connection is fine. But at least it does mobile boarding passes and sometimes even boarding push notifications.
Ummm... frustrating
*the*amanda* on 11/7/2017
I used to use this app all the time and it was awesome. One day, it stopped working. I could no longer log in.... just boom! Wouldn’t work. I even called customer service after reading online that this was happening to a lot of people and she acted like she had no idea what I was talking about. Fast forward to today, I can’t sleep so I visited the App Store to see if the app had been corrected. I re-download it, try to log in.... error message. I come back, start reading reviews and finally see a note from a developer that says they block passwords longer than 16 characters. UMMM THIS INFORMATION WOULD HAVE BEEN HELPFUL MONTHS AGO. Also, why the hell does it matter how long my password is? I’m traveling again later this week and hope that the app will actually work, since I had to change my password just to start using it again.
App support non-existent, app fails
Donjuego on 11/6/2017
The app keeps failing saying no connection exists, but my browser works, my email works, etc. Hit app support above and you to website for general complaints. That form is onerous. No real support provided.
Overall Good
John Norwood on 11/6/2017
I like the app overall. It’s fast to get to the issues surrounding the main reasons I open it. UI is intuitive and modern. One feature suggestion: other apps have a simple button inside the app to clear out expired Apple passbook passes, which is extremely helpful. Deleting a stack of old passes manually isn’t quick. (American Air app). Love southwest!! Keep up the good work guys.
Disappointing...
aksarge75 on 11/5/2017
Can’t change my email anywhere... it says I have signed up for thumbprint login yet it never works?! And there’s no app developer assistance either - it just shoots you to their massive website... what a disappointment.
Good app, like to add some suggestions.
Jonla13 on 11/5/2017
It’s a great app and I use it to book flights all the time. One change I would like to see is being able to select a default airport. I know it doesn’t seem like much but you usually fly out of the same airport most of the time. Also you need to be able to book international flights. You also need a way to see any credits that you may have. Other than that I think the app is solid.
It’s a Race to the bottom....
Merryweather Longbottom on 11/4/2017
Who will win.... you would think they could handle technology, but for the last few years they have been as bad as it gets.... Hey Apple, put some pressure on Southwest or kill the app.
Great design, disappointing data storage.
Brit in DC on 11/4/2017
Twice replaced app to void “incorrect” touch ID. Now using password, also spotty. Cannot seem to find recall for recent flight info. Low fare calendar not avail on mobile.
Doesn’t work
David Sypniewski on 11/4/2017
What’s the point of an airline app that can’t book a flight? Won’t connect and content not found errors are constant, deleting and reloading app doesn’t fix problem. I’ll stick to Kayak app and unfortunately miss out on Southwest options.
App Issues After Restore
Digitaltrends2020 on 11/3/2017
After restoring my new iPhone X, the Southwest app sits on the Southwest screen and doesn’t proceed. I had to uninstall / reinstall the app for it to work properly.
???
Earth Hideous on 11/3/2017
Touch sign-in no longer works and electronic boarding pass usually tells me it’s not available on the first try. By the time I do it a second time I’m in the C group.
Needs Serious Help
AppleTimNC on 11/2/2017
This app does a terrible job when it comes to flights that are delayed or canceled, as well as itineraries with multiple legs. In those scenarios, I frequently can no longer access my boarding pass, and the app tells me that I need to go to the ticket counter. Ridiculous! Also, integration with Apple passbook is mediocre at best. The southwest app dev team should look to the Delta app. It is far more polished, usable, and functional. Please fix!
Fact Sheet
  • Publisher: Southwest Airlines
  • Category: Travel
  • Released: Dec 18, 2009
  • Current Version Released: Nov 11, 2017
  • Version: 4.11.2
  • Size: 87.2 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74, iPhone8-iPhone8, iPhone8Plus-iPhone8Plus, iPhoneX-iPhoneX,
  • Supported Languages: English;