Southwest Airlines

Southwest Airlines Co.

Travel

Business

(30686)
This app was last updated on: Jul 12, 2017
TapNova doesn't recommend this app.   
New in version 4.7.1

We continue to make bug fixes and performance enhancements.

Description

Ready for takeoff? Our new app is your digital pilot, guiding you through the Southwest experience. It’s packed with easy to use features like express checkout and mobile boarding pass with Apple Wallet. Download our new app and see where it takes you next!


Features include:

• Check in, book, change, or cancel air reservations

• View your upcoming flight’s status, boarding position, and gate information from the home screen

• Access your Mobile boarding pass and save it to Apple Wallet

• Book or cancel rental car reservations

• Check flight status and setup notifications

• Add EarlyBird Check-In® to an existing reservation

• Enroll in and access your Rapid Rewards account

• View travel and weather alerts

• Access helpful airport information

Reviews
Pointless
Footelong on 7/21/2017
Downloaded the app so I could use a mobile boarding pass. I checked in to my flight and the app directs me to southwest.com to print a pass. What's the point of the app?
Appear to be offline
Tjo_4 on 7/21/2017
Can't find my trips bc app thinks it's offline.
Worthless
mac37jr on 7/20/2017
App does nothing with my flight info. Doesn't save anything, no boarding pass, no upcoming flights on record. Pretty much none of what you want it for does it do
Bugs
kostspieligermarkt on 7/20/2017
Can't change a leg of your flight. It says no flights found when that is incorrect.
Convenient
Anya! on 7/20/2017
I enjoy the app and being able to view reservations and book online. There is an option for booked and saved flights but I'm not sure how to actually save a flight. I would love for this option to be available so I can track flights and save flights if I'm not ready to commit right away. Please fix!
Yo, are you listening???
Left Coasting on 7/20/2017
Fix these bugs! Put your web team on overtime! Get them a better manager! Get on the stick! Make this app fly !!!
Delayed flight & boarding pass disappear
Phil Nel on 7/19/2017
My delayed flight & its boarding pass have vanished. I can still look up the flight, but it's no longer listed with my trips. So, that's a bug that a future iteration of this app will want to fix.
Ridiculous App for Boarding Pass
TravelRCW on 7/19/2017
Come on SW, I can check-in me and my husband, BUT.. I can only get my boarding pass and not his!!! What's the point if one of us still has to go to your Kiosk??? Not so with other airlines!!!
Useless, can't check into my flight
zesty exuberance on 7/18/2017
It's a basic function, but the app is completely incapable of performing it. Stuck in the C group for my next flight because of this useless app.
Boarding passes
Cmtnman on 7/18/2017
What is the point of this app if the boarding passes are so buggy? Why can't I see any boarding passes except for mine? Every other airline app lets you download and send all passes to friends/family. Come on Southwest!
Useless app
ms00197 on 7/18/2017
When you log in you can't view upcoming trips without entering your confirmation number every time you enter the app despite the fact that the trips are readily visible on the website after logging on.
Broken,broken,broken
Kirkkerekes on 7/18/2017
Error messages instead of results, Paste doesn't work, Doesn't remember the flights you just confirmed. Only function that more-or-less works is saving the boarding pass to Wallet. And given previous experience, that pass will be broken before boarding time.
Please fix. This is unacceptable.
MD Pug on 7/17/2017
This app is terrible. I love southwest but you guys need to fix this app. Travelers need top notch mobile apps.
App No longer working
K479363 on 7/17/2017
Like other recent reviewers, I rarely can get the App to work once the latest update came out. I've tried on WiFi and cellular and it usually says it cannot connect. My other issue with the app is that it removes the boarding pass from the app once midnight hits. I regularly take a late flight that is sometimes delayed. Once it is midnight, the boarding pass disappears. I always take a screenshot of my boarding pass, but this really is something that should be fixed.
My account
Kt_653 on 7/17/2017
When I am in my account and click the My Rapid Rewards section to see more about my a-list & companion tracking, I always get an error. "We can't seem to connect. Please check your connection and try again." Multiple people are complaining about this!
No complaints
ACE111973 on 7/17/2017
Works great
Great App!
AubMush on 7/17/2017
I love the app because it is super convenient and has all the info. I need when I fly!
Works for everything I need
allthatjazz2013 on 7/17/2017
I really like the interface, and it works well.
Hasn't worked for over 2 months
dcwdancer on 7/16/2017
It won't let me pay my fees for flights purchased with points and I can't see my companion point status...
It does it's job.
RemingtonTaylor on 7/16/2017
Does exactly what I need it to do. Purchase flights and check status.
Not useful: constant errors
Liner13 on 7/15/2017
This version of the app has been incredibly frustrating. Every time you try to track points toward companion pass or try to purchase or change a flight, the app just returns an error. You'd think this would be a priority for them to repair in order to enable customers to actually buy more flights. Please fix this!
Error after error
DredPyrate on 7/15/2017
Update: Tried deleting and reloading the app and still get errors that it can't connect. Tried on wireless at home, LTE, and work wireless and get the same error. The app is useless. Unfortunately I travel with Southwest every week so this is a big issue for me. ### I use to like this app, but it is one error after another recently. It doesn't let you check in on time and you get errors whenever you try to review your rewards status. Going to try to delete and download again since I travel every week and use the app heavily. Totally useless at this point.
Fix your app!
Krayzeeguy on 7/14/2017
For the love of god, fix your app!!! Whenever you go to track your points and try to view where you're at with the companion pass, it just errors out. This has been going on for awhile now.
Why promote an app when it doesn't even work
Nikkivtee on 7/14/2017
Won't pull up my boarding pass. Called customer service and they tell me "oh sorry it must be down. But you can print it at home, or at the airport" Well....if I had a printer I wouldn't have to rely on the mobile boarding pass now would I? And since I have no bags to check in, I guess I'll still need to go wait in line just to print my boarding pass. Then why check in online too right? Morons.
Cannot Check In Return Flight
SaintO on 7/12/2017
Latest version cannot check in return flight, error massage says "Check in with Desktop or go to a kiosk". Happens with same day round trip flights.
Bug in this version
S402 on 7/12/2017
If you click the right arrow on your point tracking, it will give you an error
Really?
erikfig1 on 7/12/2017
No info at all on gate.
Now Supports scan code on tickets
emangamma on 7/12/2017
07/11/16: Thank you, these last two trips went amazingly smooth. Adding tix to apple wallet via the southwest app or scanning a printed ticket to apple wallet worked flawlessly. -E **UPDATE 06/07/17: They fixed Apple Wallet, I fly tomorrow. I will be trying it out. -E Had issues recently loading/scanning plane ticket to wallet. There was some issue while scanning that stated my ticket barcode was "unsupported." I was very disappointed because I've had multiple trips since initial error, and the issues continue. Very disappointed in the lack of function with Apple iPhone Wallet, my phone was updated, along with all my updates on my apps and it still would not work. Please fix the Bugg issues with scanning ticket barcodes and applying the information to Apple IPhone Wallet. Thanks
Fix your app
Bradpokergod on 7/11/2017
I do not understand how some overlooked the connection error when looking at your rewards account. Please have me test your next release before you send it out.
Not working
Awagentx on 7/11/2017
App constantly says "sorry you appear to be off line" when I go to check in or look at my account, but can mysteriously find the flight schedules to sell me new tickets...
Miserable errors on iPhone
Jpilot945 on 7/11/2017
Error message = 401120280(). We can't seem to connect. Really!!!?? This is the message to your long time customers? Really frustrating that you took something that worked and destroyed it because you added international destinations. Oh yes! I do know what is happening in the IT industry and your APP is now a famous disappointment!
Would give 0 stars
Dckea on 7/11/2017
Worst airline and worst app, flight was delayed three hours and none of the workers knew the exact reason why, or made an announcement until 30 min after we were supposed to be departed. I signed up to get text notifications for an hour before my flight was to leave TWICE and never got anything. Missed a very important meeting I had, and had stressed kids screaming from being in the airport for around 5 hours. Was then moved to another gate across the entire airport 20 min before we were supposed to board. All while the elderly passengers in wheelchairs were left to be escorted one by one to the new gate. I can't remember the last good experience with this airline I've had.
It wasn't broken but NOW it is.
Were is our Ally on 7/10/2017
Used to be a great app until the last update. Very unlike SWA! Please fix!
Frustrating
Magicmtn on 7/9/2017
Can't book a round trip! Select departure flight and then nothing. Doesn't continue in anyway to select return flight. So frustrating.
Love it!
Rick Lobato on 7/9/2017
Works for me.
Mobile boarding pass?
Jerk1216 on 7/9/2017
Attempted to load boarding passes on my phone but no luck. Never received the following"During check-in, select how you’d like to receive your mobile pass: email, text message or view in browser." Can't even add my flight in the Apple Wallet...app is rubbish. Thanks for wasting my time...app deleted
Errors
Thegreendotlife on 7/8/2017
As others have mentioned, a lot of errors in this version of the app
CANT LOG IN
maribolitas on 7/8/2017
Tried logging in it says connection error website working fine app is horrible PLEASE FIX!!!!
Can't log into app with correct user name and password
msidorenkov on 7/8/2017
Receive a connection error when I try to log in. Companion Pass Member
Can't even download
CCrane28 on 7/7/2017
Sad.
Can't check in and errors
Ghostpeep on 7/6/2017
Without being able to check in from the app without it giving an error or saying talk to a gate agent it serves no greater purpose than Apple wallet for displaying my boarding pass. Also all it get is error codes and have to go the website anyways.
App is now deleted from my phone
Seriocom on 7/5/2017
I used to use this app over the website or phone, but no longer. For those of you checking a possible user error, you're not crazy- the app no longer even allows me to log in, even after multiple password resets, waiting, rebooting etc. SWA you need to get your act together, a massive step backwards in app functionality should embarrass you.
They broke the app
CosJap on 7/5/2017
I can no longer log in.
Can't even login after update
Ceraphus on 7/5/2017
The app was good enough, until their latest update, now I can't login. Keep getting message to try again, Error 500999999. I am on the latest iOS on my iPhone 6s. I also tried downloading the app to my iPad Air, and get the same error. I can login via the web, so it's not my user name or password. I tried deleting the app and reinstalling, doesn't work. If it's fixed I'll change my review. But until it's fixed this app is just a digital paperweight taking up precious space on my device.
Worst App!
J11bird on 7/4/2017
Since the last update this app is useless and non-functional. Use to be able to check rapid rewards. That's the main reason I use the app, can check rapid rewards points and says "it can't connect to internet". Please fix it NOW!
Terrible troubleshooting
Kimball1890 on 7/3/2017
I am a rapid rewards member. Upon typing in my login info, my personal info is populated. I then try to accept the Passenger info, and I am met with an error telling me my name, gender, or birthday is incorrect. Why is it an option of 3 wrong items? I know my name, gender, and birthday. They don't change. And the app auto-populated those fields on top of that. Very frustrating. You would think with all the money southwest makes they can push a little bit more into the mobile app.
Boarding Pass Should Be Prioritized
Qto12 on 7/2/2017
On the day of your flight, after you check in, you should not have to dig through the app to find a boarding pass. There should be a big banner on the main screen. And when you're delayed, the boarding pass should not completely vanish from the app. If I can't use the app for my boarding pass, I'll just delete it fro my phone.
Not Secured!
Lordvp on 7/2/2017
I recently used this app for looking up one of the Southwest customer support numbers and my call got connected to a automated voice saying that I had won a $100 voucher . Following further directions I was talking to a representative who asked me for my debit or MasterCard card details . Saying that id be able to use the $100 if I pay $1.95 for shipping upfront. She sounded very convincing but I did not give out any more information. The app needs better security considering all the flyers details are on this app!
Cannot use the app
Jglennon on 7/1/2017
This app was very good but now it won't let me use it. It says error cannot connect now. Please fix it. It was quite useful when it is working.
You want me to fly with you and you can't maintain an app?
Aquaman0167 on 7/1/2017
Fix it.
Fact Sheet
  • Publisher: Southwest Airlines
  • Category: Travel
  • Released: Dec 18, 2009
  • Current Version Released: Jul 12, 2017
  • Version: 4.7.1
  • Size: 89.2 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74,
  • Supported Languages: English;