Uber

Uber Technologies, Inc.

(680010)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 3.312.10000 May 20, 2010 Aug 13, 2018 321 MB iOS 9.0 or later 4+
Download_on_the_App_Store
New in version 3.312.10000

We update the Uber app as often as possible to make it faster and more reliable for you. Here are a couple of the enhancements you'll find in the latest update:

- Improvements to the rider experience
- Refined user interface
 
Love the app? Rate us! Your feedback keeps the Uber engine running.
Have a question? Tap Help in the Uber app or visit help.uber.com.

Description

Uber is a ridesharing app for fast, reliable rides in minutes—day or night. There’s no need to park or wait for a taxi or bus. With Uber, you just tap to request a ride, and it’s easy to pay with credit or cash in select cities.

Whether you’re going to the airport or across town, there’s an Uber for every occasion. Uber is available in more than 500 cities worldwide—download the app and take your first trip today.

Requesting your Uber is easy—here’s how it works:
- Just open the app and tell us where you’re going.
- The app uses your location so your driver knows where to pick you up.
- You’ll see your driver’s picture, vehicle details, and can track their arrival on the map.
- Payment can be made by credit card, cash in select cities, Apple Pay, PayPal, and more.
- After the ride, you can rate your driver and provide feedback to help us improve the Uber experience. You’ll also get a receipt by email.

Need a simple way to get from A to B quickly? Take uberX, our most affordable individual option.

Want to save money on your ride? Take uberPOOL—you’ll travel with other riders headed your way and enjoy a lower fare.

Want to elevate your experience? Take a high-end vehicle with UberBLACK. And there’s still more options—whether you’re traveling with a big group, or need a vehicle with accessibility features.

See if Uber is available in your city at https://www.uber.com/cities
Follow us on Twitter at https://twitter.com/uber
Like us on Facebook at https://www.facebook.com/uber

Have a question? Visit uber.com/help.

Note: Continued use of GPS running in the background can dramatically decrease battery life.

iPad Screenshots
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Reviews
Country:
You’ve been warned!
Uber for you on 8/20/2018
Had been a loyal customer or rider of uber for a while. I once caught uber charging me for the the ride that was cancelled by the driver and realized I was charged cancellation fee and charged full fare even though the ride was never made. So as a responsible rider checked my bank statement to see if the refund was made and wow uber never bothered to refund me. I waited to see if the refund would be made for the trip I never made and god no, I never received refund until I sent message to uber support about the issue. This was the first time I realized that, when trip is cancelled by driver you get charged for full trip if you dont check your bank statement and follow up with it. What I dont understand is why would uber think it is fine to charge full amount plus fine when the trip was never made. Do I have to let them know that I never made a trip and to refund me every time this happen? So after this bitter truth and fact about uber who keeps your full trip amount for the cancelled trip , I started to dig deeper on my past trips and guess what I finally found out uber wont refund you automatically for all cancelled trip. They just help you keep you money to themselves and wait 30 days to pass so they can legally keep it, which is exactly what happened when I investigated the past trips. I was charged for all trips cancelled by the driver. So no refund no concern and no logical settlement about the service. If you want to pay for uber trip that you never made and when you finally find out about all the cancelled trips charges that never got refunded on your bank statement,then uber is for you. As for me I permanently deleted my account from being scammed more right in front of my eyes by this awesome sceme called uber. They will take your money right away but good luck with the refund. Stay away and keep your money to yourself and use traditional cab. If you cancel your cab your money stays with you, if you get cancelled by the driver or even by you, good luck getting refund from uber that you deserve. Overall uber was great until I found out that you will be charged for all trips cancelled or not. I got disgusted with them after the refund issue for all my past trips cancelled by driver or sometimes by me. Go to your trip history and see for yourself what I am talking about.
Charged extra
Maria_188 on 8/20/2018
Uber is really starting to piss me off. Why am I being charged extra money after my ride is done. I was first told $14 something and then I was charged $15 on my card. I was fine with that but then I was charged another 5 dollars. That’s $20. As a student I can’t be spending $20 every time I want to get back home especially if it’s not the original price that I first saw when I requested an Uber.
Account hacked
SammyAmi on 8/20/2018
My Uber Acct is hacked I’m trying to delete the app but app says my phone number I’m putting in is “ in use” I have tried to contact Uber but no response. I have a screen shot of my hacked account with the fake name and number that are using my email. I have sent all detail as email to Uber. No response!!!!!! I don’t think even my reviews are being posted. —————— Update Right After managing to change my password, I got a notice about another user was using my email. I did send detail to Uber. Finally decided to delete my account completely. I hope I have done so properly.
Register is not available
Micky0712 on 8/20/2018
I try to register again. Reading my phone number and I can’t go to the next step. I use UBER one year ago and my apps is ok
SMS setup is only option
jardennis on 8/20/2018
I’m using a new 12.9 in iPad Pro and the setup feature using SMS does not work.
Uber gps unreliable
ghjuuyggjiiu on 8/20/2018
Took driver to the wrong place. I had to text him to get him to my home then Uber charged me $.70 wait fee because they thought he had arrived. Bogus
Uber 1st Time
1267rikee on 8/20/2018
Great !! Driver was polite and social,hope all are like him.
Initial Cost is never right.
Wrcote on 8/20/2018
Over the weekend I used Uber for the first time and each time the cost quoted to me by the app was charged before the ride, credited and then a higher amount was charged after the ride. The first time by a few dollars and the second time almost by half. I find this misleading and makes me loose trust over the business practices of Uber. Next time I will try a local taxi or a competitor.
Good Driver
cungtluang on 8/20/2018
Good driver and take care
Needs to fix uber pass
Wizyq sozj on 8/20/2018
I use uber on the daily for work. I missed the renewal of the Uber pass and haven’t had a offer for it since. I use uber way too much for them not to offer it to me.
Mrs C S
ms mesa c s on 8/20/2018
First time rider. I took Uber for the round trip home to airport. Going I was charged $30. but the return trip cost me $39. Why? C. S.Next time I will go back to using the “shuttle”.
Tonna
Tonna 2730 on 8/20/2018
I needed a ride ASAP and I got just that. Thanks Gregory! Very friendly with a nice ride.
Uber got my guitar back!
Judy Via on 8/20/2018
One month ago I stayed overnight with my sister. I forgot my guitar when I left the next morning. My sister told me she was “too busy” to take it to the UPS store one mile from her house. After repeated requests for her help, I gave up and called Uber. Within one hour, my guitar was delivered to the UPS store, where it will be packed and shipped down to me. I have never used Uber before and may never use them again, but they got me my guitar back and I will always be grateful. I plan to tell this story to all my friends. Uber rocks!
Poor customer service
pherepapha on 8/20/2018
TL;DR: Uber doesn’t care about their customers; if you get hacked you’re screwed. If you can, I’d HIGHLY recommend using Lyft from now on. If you feel you need Uber, use PayPal for extra financial protection. For the last few days I’ve been begging Uber to freeze my account that I was locked out of by a hacker that is currently siphoning hundreds of dollars out of my bank account. Uber mysteriously did away with their customer service hotline and their email support. We now have to communicate through the app and/twitter to receive any sort of interaction with their support staff, whom really seem to just serve as bouncers for the company rather than helpers for the people using their service. I’ve been sending them pictures of the receipts, updating on developments in the case, and asking for any sort of indication that they’re receiving my messages; only to be met with disdain and utter dismissal for my attempts of communicating with them. They refused to secure my account (I was locked out or I’d do it myself) and/or freeze it during their investigation. So I keep getting charged for someone else’s joy rides while I have to figure out how to pay for my school books and desperately needed new glasses.
Phil
caulerhauler11 on 8/20/2018
Great Driver.
Review for Byron
first uber ride on 8/20/2018
Excellent! This was our first Uber ride we got there seconds late . If it wasn’t for the long line of Uber cars we would have been late thank you Byron ! Couple from Jalisco
Driver accepted my ride but the app didn’t tell me
AshLB on 8/20/2018
This morning a driver accepted my ride but the app said it was still looking for drivers. We got in the car and went on our way, and then another driver called to say he was looking for me at my original pickup spot. I hope the driver who ended up giving me a ride got paid for his work. To Uber’s credit the cancellation fee was taken off my account but the whole thing was strange.
Good travel app
Ironmanbvb on 8/20/2018
Need to focus on maps and navigation. otherwise it's a good app , I am not facing any problem
Stole my money
Nik Cassian on 8/20/2018
I scheduled a ride and “an error occurred” but it still took my money. Seriously? This is my first time using this app and this is what happens? GIVE ME MY MONEY BACK!
Personal transportation at its best
Captain Brooks on 8/20/2018
There are good competitors in this area but as far as this app and the service it’s great! I use it regularly & can’t say enough about both. The application is very intuitive, practical & easy to use. The service is easy to use and very economical.
Happy customer
juliejones13 on 8/20/2018
Good conversation and nice, clean ride!
My card was charged $150 for “cleaning fee”
abbyes2 on 8/20/2018
Be warned. My credit card was charged $150 for a “cleaning fee” for a vomit mess in the back seat that I did not do. It was a quick, quiet ride home, the driver was friendly. No messes or disturbances of any kind were made. Driver submitted fake pictures of vomit on the floor, claiming I did it. This is a known scam and unfortunately a real gray area for Uber. The charge was fraudulent and uncalled for. I won’t be using Uber’s services any further.
Some drivers are con artist and we have no recourse
gjiplkgtrrruy on 8/20/2018
Don’t ride with Hosein in Brussels.
Music option
Driver Uber Eats on 8/20/2018
The music option is actually quite stupid! We need a ride to a destination. Period. Not looking for entertainment. Or some stupid party. Grow up Uber!
Charge
dave/flora on 8/20/2018
You have charged me twice for the same trip I can only travel one time This is very bad business I’m getting charged 62.27 and 57.19 Why ???
Weak support system
uberistrashfrfr on 8/20/2018
Uber support hands down is the worst system you guys need a phone support system because the messages are weak and it takes forever for Uber to reply
Never EvEr AgAiN
runnergurl on 8/20/2018
Drivers often don’t speak English. Quoted price changes while a driver being located and there is NO alert or warning. When you choose to cancel after seeing the new price you’re charged $5 for “the drivers time”. Never using Uber again.
The Prices 🤦🏽‍♀️
I Just Can't! on 8/20/2018
I Really Just Can’t Seem To Understand How A $23.00 Trip Turns Into A 92.60 Fare. Not Only Is This An Inconvenience But I Have To Wait An Hour Just Get The Price To Go Back Down To $23.00 😑. Also The App Glitches & I’m Never Picked Up Where I’m Actually At Especially When I Have To Head To Work Or Catch The Train. I’d Rather Just Have My Taxi Guy Pick Me Up At Least He Or She Will Find My Actual Address Without Charging Me $92.60 For A 15 Minute Ride.
Never disappointed
Caranedab on 8/20/2018
I’ve used Uber in multiple states. Love it!!!
Insatisfecha
NICOLEJDT on 8/20/2018
Luego de la ultima actualización a sido un desastre. Para empezar el gps siempre da problemas y manda a los conductores hacia diferentes sitios y no hacia donde estoy yo. Mas los pobres conductores cuando llegan tienen que estar pidiendo que los dirijan porque en la app no les sale hacia donde ir y etc. Las tarifas subieron (para eso cojo un taxi) y detras de eso he llegado tarde a mi universidad y al trabajo porque a ultimo momento les da con cancerlar mi pedido. Y yo hasta propina he dejado. :) Si no mejoran eso de la última actualización lamento informar que van a perder clientes.
Horrible service I want an answer ASAP
griffin schmidt on 8/20/2018
The last driver I had kicked us out I thought uber was suppose to help people get home safe and my Uber driver kicked us out I think this u acceptable and I would like some kind of refund... no matter what drama is happening isn’t that what uber is for to get home safe.. we’ll did not get home safe and my driver was super rude.. I will admit I had an argument with my wife but it was nothing serious and we where not telling and my Uber driver kicked us out... in the middle of no where were we felt unsafe after argueing... we could have had much worse taken.. after he dropped us off we ended up getting robbed. And I would please like an explation for this... just because a wife and a fience where fighting is no excuse.. I hope to get a respond back ASAP because this is unnecessary... one of your drivers dropped us off for no reason and we got robbed for all our cash... sooo please give me an explanation
Great Uber
Axl789 on 8/20/2018
He stayed till the end great service.
Walk to meet issues
Anncroftagilitycoach on 8/19/2018
Not happy with the "walk to meet the driver." Tonight it was late and I had to walk several blocks from a safe spot to and through much less safe areas and earlier today the car wasn't in the location where the app said to meet them. The drivers are fine, the company is the problem.
Great service.
THE89V1510N on 8/19/2018
Will be using in the future very nice driver had a good time talking to him and what not. His name is Chris aka Jazz
Uber does not hold their drivers accountable
Xnwkdjwk on 8/19/2018
I left my glasses in my drivers car a couple weeks ago, immediately filed a report with Uber, and after contacting Uber 4 times and leaving the driver voicemails, they can do nothing for me and I’m out $312.00, and risk driving in the dark with no vision? And after leaving a $25.00 tip? What a joke. I will only use Lyft from now on. Thanks for not holding your drivers accountable, and for costing me $312.00. This is really negligent of you. Way to “progress Uber forward” and repurpose your image. Your true colors really show.
Sos
coachsos on 8/19/2018
Great job! Great support and awesome performance! Thanks JS
Needs to be fixed
oomf🤪😂 on 8/19/2018
I’m having an issue with the Uber app mainly because whenever I try to log in or put my phone number in it won’t log in it’ll just stay there
Uber drivers
Lovelord78 on 8/19/2018
I only use Uber when I need to. Saturday was one of those days. I live in Tampa Florida. The driver only spoke Spanish. This is not satisfactory! It took about five minutes for me to understand he wanted me to input where I was going. And this should be part of asking for a ride with the address needed. I don’t remember if I was asked where I needed to go or not but I should have been. Also, it was stated that three drivers were in my area. Why did I get the guy who only speaks Spanish. This is America folks not Spain. Using taxis, I never had this problem.
Super helpful driver
coloradoRhonda on 8/19/2018
James was very personable & gave us a tip on downloading an app to review stars when we go out on a dive boat tmrw from Santa Barbara harbor. Very kind person.
Safety first
JD events pro on 8/19/2018
I didn’t know the new app just drop you off at an alley lol. Thanks for safety drop off.
Awesome
jacobknierim on 8/19/2018
Keeps all us drunken idiots safe
Don’t Try To Contact Customer Service
eappleme on 8/19/2018
I have been using Uber for years. The drivers are (usually) great and the pricing is (usually) fair. In all the years I have used Uber, I have never once been satisfied with my interactions with Customer Service. They don’t read the support messages sent and just respond with a form letter that they generate based on the first few words of your message, or just which option you initially select for the support topic. I have sent detailed messages, even going so far as to bullet point the issues I have had or the troubleshooting steps I have taken, and I get the same message each time: Did you try updating the app? Did you try logging out and back in? Sorry, we can’t help you with that. I am trying to purchase a ride pass for the third month in a row and every time I go through the link in the app it tells me I need the app to complete the purchase. I try clicking the link in my email. I need the app to complete the purchase. I contact support. I need the app to complete the purchase. I am incredibly frustrated with the lack of care shown by customer support. My issue is not with the app or the company I guess. I read through the list of reviews after mine and they all were responded to by a “let’s make sure we connect message and one contact medium” so they obviously don’t care about customer service.
While Great.......
blkanglnflight on 8/19/2018
Please include an “forgot password “ option so that we can reset. I’m spending too long trying to get this done
Cancellation
Hidden-Whisper on 8/19/2018
My first experience was very nice, the driver was nice to talk to and the music was great. When I tried get a ride today though and cancel it when I got a ride from a friend, Uber confirmed the ride was cancelled and told me about the cancellation fee. I got calls and texts from my then cancelled driver asking where I was and saw that the ride was still on. I was still charged for the ride despite cancelling it and was very upset that not only was I charged but the drivers time was wasted as well
Overcharged
hidruniug on 8/19/2018
I was charged $245.25 for a trip that should have cost $12.99. The trip was maybe two miles and his map shows he went at least thirty miles. A trip I never took.
Awesome
Jodyboat on 8/19/2018
Excellent & so easy to use!
A Plus
GlazeJ on 8/19/2018
James was very polite, professional, and compassionate regarding my issues.
Uber is great
sophiesutton on 8/19/2018
Thank u for providing this service.
Awesome ride!
Tammie21 on 8/19/2018
Very nice, great conversation.
Lack of good drivers and to costly
M.Barry1 on 8/19/2018
I have been using Uber and lyft for years now and Uber has just been slacking in the department of reliable drivers. Half of them don’t speak English so I can’t even be found nor talk to over the phone and the price just keeps going up and up and up it has doubled over the year to go the same distance. Each day
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