Uber

Uber Technologies, Inc.

Travel

Lifestyle

(51219)
This app was last updated on: Aug 07, 2017
TapNova doesn't recommend this app.   
New in version 3.257.2

We update the app as often as possible to make it faster and more reliable for you. Check back next week to see the latest features and fixes available.

Love the app? Rate us! Your feedback keeps the Uber engine running.

Have a question? Tap Help in the Uber app or visit help.uber.com.

Description

Uber is a ridesharing app for fast, reliable rides in minutes—day or night. There’s no need to park or wait for a taxi or bus. With Uber, you just tap to request a ride, and it’s easy to pay with credit or cash in select cities.

Whether you’re going to the airport or across town, there’s an Uber for every occasion. Uber is available in more than 500 cities worldwide—download the app and take your first trip today.

Requesting your Uber is easy—here’s how it works:
- Just open the app and tell us where you’re going.
- The app uses your location so your driver knows where to pick you up.
- You’ll see your driver’s picture, vehicle details, and can track their arrival on the map.
- Payment can be made by credit card, cash in select cities, Apple Pay, PayPal, and more.
- After the ride, you can rate your driver and provide feedback to help us improve the Uber experience. You’ll also get a receipt by email.

Need a simple way to get from A to B quickly? Take uberX, our most affordable individual option.

Want to save money on your ride? Take uberPOOL—you’ll travel with other riders headed your way and enjoy a lower fare.

Want to elevate your experience? Take a high-end vehicle with UberBLACK. And there’s still more options—whether you’re traveling with a big group, or need a vehicle with accessibility features.

See if Uber is available in your city at https://www.uber.com/cities
Follow us on Twitter at https://twitter.com/uber
Like us on Facebook at https://www.facebook.com/uber

Have a question? Visit uber.com/help.

Note: Continued use of GPS running in the background can dramatically decrease battery life.

iPad Screenshots
Reviews
Update
Vic Ramon on 8/16/2017
Recent update does not allow you to update profile information such as Name or Profile Picture. Fix this immediately!
Double the normal fare and more
alamro1995 on 8/16/2017
I like the app but I hate how some times you multiply the fare by up to 4.0 isn't Uber al about being economical and pay the lest between all the other Taxis.! And why is the app so complex, it should be much simpler than that I would rate a 5 star if it wasn't of the multiple times where my fare was doubled and tripled and even more so Please try to fix that problem or you will lose allot of customers.
They found out how to be worse than taxis
2344rtf on 8/16/2017
Have used app for year plus. I'm deleting it. Tired of app telling ride will be there in 4 minutes...15 minutes later I'm still waiting. Have had smoky dirty cars, drivers not knowing where they are going, etc. Have had drivers try to take me to air cargo in Miami. I entered the airport, my app showed passenger drop off, drivers phone showed air cargo. It took 15-20 minutes to navigate around to the other side all the while his app is telling him to make uturns while my app showed the correct directions. I contacted customer service, they did not even attempt to address. This happened twice. Guess I'll give lyft a try.
Worst customer service ever
GoingtoLyft on 8/16/2017
Terrible.
$20 coupon: UROHQ
ukftttcp368 on 8/16/2017
First of all, if you haven’t taken a ride yet make sure you use the coupon above to get $20 off your first ride! Enter it right before you request a ride. Go to the Payment tab in the app and enter the coupon under promotions. Might as well try it out since it won't cost you a thing! The app is simple, easy to use and intuitive by design, giving you important info like the driver’s face, phone number, and car make and model. It’s amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy!!! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!!! UberX is definitely cheaper than your average cab. After all this, I don’t see why you would ever use a yellow cab again. The customer support is also fantastic. I got overcharged on one of my trips and I didn’t have to say anything more than a comment on my driver feedback to get a full refund. I’m very happy and I hope Uber continues to exceed my expectations in not only the app but customer service!! I also prefer Uber much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!
No hay atención a cliente
Hadzidy on 8/16/2017
Llevo días sin poder usar Uber y Uber eats, por un error de ellos me dejaron crear una cuenta con el mismo número pero otro correo para Uber eats y ahora no me dejan usar ninguna de las 2 cuentas... no hay quien ayude ni donde resolver eso de manera rápida
Missed an important meeting.
Egkqfkpefncicwenchfnpejde on 8/16/2017
I missed my meeting at 10:00 AM, my Honda Civic is at the repair shop and I tried to call an Uber and they did not arrive on time. Please fix this!!
App improvements.
Poulin66 on 8/16/2017
The feedback loop is all about the driver, needs to be options to critique UBER policy corporation and software issues. It dissuades feedback to say negative things about non driver issues. I have had issues with uber pool - pick up times unrealistic - advertises 3-5 minute pick up which becomes 10-15 after selected. Being dropped by pool drivers - to complain about drivers dropping you goes against the driver that did pick you up - that's wrong. Feedback loop needed for UBER in general.
Did not liked ride pass distribution system
k-Patel on 8/16/2017
Worst
Terrible
Amr737373 on 8/16/2017
It is very difficult to get help when you are having trouble with anything in this app.
Customer service is awful
nikkibfine on 8/16/2017
This is really getting out of hand. Ever since I got my uber account hacked and you guys said you fixed, I've been having problems not stop. Every time I reach out to customer service, the send a quick replying telling me everything is fine and there's no problem. I am am DONE with uber. Hopefully Lyft is better.
Lyft is better
jonah Alvarez on 8/16/2017
I'm aware that Lyft is slightly more expensive than uber but man I gotta give it to them, uber has manage to hold my credit cards and debit cards, PayPal, Apple Pay, I even bought a fifty dollar uber gift card so I could at least use my account but nope it does not work either, so now I'm fifty dollars short, left without a ride in multiple occasions prior to downloading Lyft and with a bitter taste.
Disappointed
LuvJoy on 8/16/2017
Needs a live person call center. Terrible customer service when a Roder has an issue. People need people and not delayed messages back and forth especially when it is urgent.
Uber Stole From Me
iKillSceneKidz on 8/16/2017
Purchased a ride. My driver arrived, didn't even wait a minute, then canceled my ride and was charged $5 when my trip was only $3.30. Uber did not want to give my money back. This is not the first time. I keep getting robbed of my money. I will be taking my business elsewhere.
New GPS/Time Functionality is awful
Profeesus on 8/16/2017
How can it show 4 minutes for 10 minutes... over and over again. Awful.
i hope I can give zero star
Winnersddxed on 8/16/2017
Super expensive compared to Lyft Sometimes 2times more! You can't believe that! The localization is also poor!
better than lyft
prettygang(: on 8/16/2017
honestly Uber is the best service out there (in my opinion of course) every driver i have ever had was so sweet and always kept conversation so it wasn't awkward. They all looked like their pictures (which is a good thing) and i never had any problems with them being late. Always clean cars, even some had water you could take, and snacks sometimes. Over all great experiences and will for sure keep using Uber(:
Long way to go
reviews acs on 8/16/2017
Pricing is sneaky, waits are long, the app kicks you off of multiple rides and charges you more when you request another driver to the same place. No working customer service line. The drivers are really nice, but Uber is still working through issues that don't seem like they'll be resolved anytime soon. Big communication issues w drivers. They don't know how to tell you where they are (simple geographical corners, i.e.: northwest) but charge you for their ignorance.
Receipts
Yahoo Eh on 8/16/2017
The receipts are not always coning!!!!
Uber Driver
Khan-Maria on 8/15/2017
These customers don't seem to understand that they aren't being charged for whatever distance they end up not traveling. Like any taxi, the distance is metered. I dropped someone off 3 miles earlier than anticipated because she had entered the wrong address by mistake. She wasn't charged for the additional 3 miles. Also, we aren't paid for the time it takes us to get to you. Please stop being so ridiculous. While I can agree that Uber takes a larger chunk out of the service rate than I would like, no one is hiring full-time staff in my area due to the minimum wage increase & I have bills to pay, rent to pay, & food to buy. I've only been with Uber for a month as a driver & I've never had any problems as a customer. Drivers are individuals- not the whole company. If a driver did you dirty, you complain to corporate! If a driver attacked you, you complain to corporate! Before you are even picked up by your driver, you can see the license plate on the vehicle. Direct your complaints to the right people instead of the app. The app developers have nothing to do with how your experience with any particular driver went!
D o n e
shortyrules on 8/15/2017
I used to use Uber to go to work before I found out how much cheaper it is to just take a bus. Two times my app has opened on it's own and set an UberSelect trip to work. First off, I live a good 5 minutes driving distance away, there's no reason to use select. Second, I haven't used the app in months. Why is it suddenly setting trips up that I haven't planned? Just today, my husband and I had to take an Uber home because I was unable to walk to the bus stop due to bad pains I was receiving. When I planned the ride it was going to cost $7.61. Our driver (very minimal English) picked us up, and a quarter of the way I noticed I was being charged $15.55 for my ride because it changed to uberselect. I was already through the roof upset about that. He then proceeded to ask me, using a translating app, if he could pay me $10 cash so I could give him a $10 tip because Uber was paying him $2 to every $1. How insanely unprofessional?? When we got home my husband immediately gave him 2 stars and put in a complaint. I'm extremely upset about the uberselect and am really hoping I get my money back because I only had $20 to last me until Friday. Not happy at all.
Useless!!!!!
Manny1013 on 8/15/2017
I've tried to create an account for my wife. Payment: tried using same account as mine, and I keep getting "invalid payment". Tried multiple cards multiple times and I get same error! useless!!!
New tipping app and crappy location finder
Hate being stuck with comcast on 8/15/2017
The new app seems to always tell drivers to pick you up sometimes nowhere to your actual location. Also, if drivers are going to rate passengers, there should be reasons marked for low rating other than I didn't like my tip! I refuse to tip you for doing the minimum requirement of what I am already paying for. That being said, good conversation, clean and working car (which no longer seems to be an Uber driver requirement) and being helpful all deserve tips. I guess I'll be trying lyft.
Looks nice!
Go fantasy on 8/15/2017
The update looks nice as far as UI goes. However the timing is still off and you can't update your pickup address. Please fix!
Don't expect any customer support
Oz0tggh on 8/15/2017
Terrible customer support... I keep getting the same prerecorded response to something totally different from what I am asking... it's very frustrating
Terrible
Justin's bunny on 8/15/2017
Terrible app functionality
Zero Stars
Turtlepower13 on 8/15/2017
This app is horrible. Zero stars. I ordered and uber and the app never updated. Had to cancel and reorder only to get the same driver. Who never moved or responded to my communication. Then I got charged $10!?!? For what Is beyond me.
Use a taxi
smcgough on 8/15/2017
Tried this service when traveling in Europe. Driver was a no show after us waiting outside hotel for 20 mins. Uber charges you for the driver not bothering to show up. I'm sticking with Taxis.
Whats the point...the app will never work?!?
Annoyed and uberless on 8/15/2017
I am downloaded the app and have tried to use it and every time I open it it says the server is not responding. How am I able to call a cab from it if I can ever get on the site? This is ridiculous! Worst app ever!
Uber is hiding from customers.
Dyyer on 8/15/2017
Have app issue and no way to contact Uber about it.
Terrible service
MarKapu on 8/15/2017
I had a medium sized appliance that I had to move TWO MILES. I called for an XL Uber. I texted the driver several times, letting him know of my situation and verifying that this was okay. He never responded to me. He shows up 8 minutes late and without bothering to talk to me says, "This is for people. Get a truck. I'm not helping you." I reminded him that I messaged him letting him know about it, and he says, "Too bad. Cancel the trip." He drives off, and Uber Support sends me an automated message telling me that I'm being charged $5 for cancelling my trip. For a customer service company they do nothing to show that they care about their customers. I'll never use Uber again. I'd rather call a taxi.
Disappointing, invasive
Bdiscerning on 8/15/2017
If you need a ride Uber is ok. But they track your location everywhere and their record with women is suspect. I'd recommend Lyft instead.
Service is terrible because they pay the drivers with peanuts
nOri14723849 on 8/15/2017
The reason why service is so terrible with Uber all across the nation is because they pay the drivers measly pay. Who else will work for them but derelicts? Customers would be better off paying more with Uber taking less commission and letting drivers earn a living wage otherwise service will always be cr*p.
To many issues
Extreme ads on 8/15/2017
I really didn't want to give up on Uber but I'm consistently reminded they don't care about customers. The drivers are rude, they do what they want i.e. pull up to you location but hide between parked cars, go to a location they choose and cancel your trip for which you are charged. Then it's a fight to get a refund. I've had Uber show me one charge for a ride and when receipt comes it's a different charge. Uber will ask an pool rider to change their drop off to save the fellow rider time but fails to account for your time. I've recently downloaded Lyft I don't know if it will be better but I know what Uber is about and it's not safety or customer service.
Customer support
Upset customer Customer5638😡 on 8/15/2017
Helped me when I got played by a driver
NEVER EVER AGAIN!!
"DAP" on 8/15/2017
I requested a ride that was going to take 14mins, on top of that I'm in Las Vegas (weather 105, HOT!!) MGM Uber designated pick up area, a parking garage. So after what felt like 15-20 mins I look at my phone and it says on trip. So I immediately call the driver, at least 5 times and I get no answer. I begin to inform him who I was via text, still no response. In this scorching hot garage I watched the driver drop off the other individual on the pool and drive by my drop off location as if I was actually in the car. So now I have to wait another 10-15 mins. for another Uber. P I S S E D was an understatement!!! The next Uber driver arrives and I inform her of what happened she too thought that was ridiculous and called Uber to see what further steps I need to take. Like all other reviews stated they refund your money and keep it moving, they could care less, it's all about the money. Well as a four year loyal customer, they lost me!!! I will NEVER utilize their services again, NEVER EVER!!! If you're in Las Vegas and request an Uber and you get Arian with a Toyota Sienna, CANCEL!!!
So long Uber...
Chance135256 on 8/14/2017
Will be promptly deleting this app.. my friend was charged a $150 cleaning fee for "sweat" after a ten minute Uber ride. Uber gives descriptions of the cleaning fees for certain incidents.. read the description that allegedly warrants a $150 fee and tell me if you think sweat on a seat after ten minutes warrants a $150 charge. On top of that, customer service is non-existent. Instead of being informed she was being charged an egregious cleaning fee, she had to contact Uber for an explanation on the matter and then was given a blanked statement. Will be deleting this app and informing all my peers to do the same.
Horrible
JLF Arizona on 8/14/2017
I will NEVER use this piece of poo again!!! Seriously a poor excuse for a ride app.
Terrible
johncena101 on 8/14/2017
The drivers on this app lack basic common sense and politeness as well as having very high prices compared to their competitor.
ALWAYS tracks your location! Even when not using app.
sh2020 on 8/14/2017
App only works if you allow it to track your location, even when not using the app. No thanks. I'll continue using Lyft until this restriction is removed.
No information to configure Uber App for those with no texting facility
Sidharth Mirajkar on 8/14/2017
I have raised four customer tickets and no reply on configuring the Uber App with no texting plan..
Why am I rated ?
00R0ckStar00 on 8/14/2017
I'm a paying customer who is nothing but cordial and polite. Why am I rated and not told why I'm rated as such. How can I know why I have a 4.5 if I have no feedback at all. Not to mention, do I now have to tip to get a better rating?? This is bogus.
I've been scammed
Kevkevnunu on 8/14/2017
There has been multiple times where I've tried ordering an uber and the app "failed to request" my order. Upon closing the app thinking my request failed I've been charged $5 every time this has happened because the driver comes to pick me up and I leave thinking the request failed. This has happened so many times and I've lost so much money from this. I rely on uber rides and this is such a scam. Uber needs to fix this because this shouldn't happen to other people either.
Needs Work
NavyBee79 on 8/14/2017
The app is not as user-friendly as it could be. The first time I used the app to request a ride, it would not let me choose between my two credit cards-- it just picked one for me. During the ride, I was able to select the other card, but... uber charged the wrong card anyway. Then no receipt. When I tried to "resend receipt" under the trip, it stated "unable to process your request." The Help function is terrible. There is no way to search for topics (at least I couldn't find a way). I had to click on everything I saw looking for a solution to the lack of receipt. I finally found the topic under help: it states to click on resend, just as I had done. No word on what to do if you receive the aforementioned error message. I like Uber and the app could be really great, but it has a ways to go.
I don't understand the bad reviews
JayCManziel on 8/14/2017
I never had a problem with Uber they even sometimes give me discounts here and there. It's a good app so far.
I really don't like the concept of tipping
Wild chicken baby on 8/14/2017
I like uber and use it frequently. I actually admire what it has done to the transportation industry. Bringing tips to uber is caving in to the old system. I don't want to feel like I'm not paying in full if I'm not tipping. Annoying!
Terrible customer service
adeggs on 8/14/2017
Marked my issue as resolved before investigating or responding, then just sent the same canned email over and over again. Really frustrating interaction.
App did not send code
La Stugots on 8/14/2017
This review is about the app, not Uber. I tried many times to get started but was never sent the text with the code to register. I had an unexpected need for this service as taxis do not serve my community (there is a ridiculous minimum fare). I gave up and tried the "other" company. There were no issues and the app worked great. Whatever glitch exists needs to be rectified as it is costing Uber business.
Schedule a ride didn't work
The fake Dieter Rams on 8/14/2017
The "car icon" as noted in your "schedule a rides" video and instructions does not appear in the "Where to?" bar in the app. FYI, I'm logged in, I have an active account and searched everywhere to try to enable Scheduling a ride. Fail
Uber lies
Twin9000 on 8/14/2017
About 2 months ago, I arrived about 20mins late on an Uber pool. I understand an exact time estimate cannot be made, but I asked Uber if anything could be done for such an extreme late estimate. I was told by, LapynshaiW that “If we miss the estimated time, you will automatically get $2 credit towards your next uberPOOL ride.” Since then I have been late twice on Uber pool and the $2 refund has not been automatic. This last time no refund was even offered. When I pointed out this message from LapynshaiW, Uber told me that I was not late to my ride, when on my recipe for the ride it says, “late arrival”. This contradiction and lying from Uber is disgusting and unacceptable. Yes, it’s only $2 and a few mins I’m upset over, but I’m tired of people and companies having no integrity or responsibility. I encourage you to no longer use Uber.
Fact Sheet
  • Publisher: Uber Technologies, Inc.
  • Category: Travel
  • Released: May 20, 2010
  • Current Version Released: Aug 07, 2017
  • Version: 3.257.2
  • Size: 277.6 MB
  • Compatibility: Requires iOS 8.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74,
  • Supported Languages: Arabic; Azerbaijani; Bulgarian; Croatian; Czech; Danish; Dutch; Flemish; English; Estonian; Finnish; French; German; Greek; Hebrew; Hindi; Hungarian; Indonesian; Italian; Japanese; Korean; Latvian; Lithuanian; Malay; Bokmål, Norwegian; Norwegian Bokmål; Polish; Portuguese; Romanian; Moldavian; Russian; Chinese; Slovak; Slovenian; Spanish; Castilian; Swahili; Swedish; Tagalog; Thai; Chinese; Turkish; Ukrainian; Urdu; Vietnamese;