HauteLook | Nordstrom Rack


Price Category Version Released Last Updated Size Compatibility Age
Free Shopping 5.0.2 Oct 11, 2010 Jun 14, 2018 63 MB iOS 9.0 or later 4+
New in version 5.0.2

- Bug fixes and performance improvements.


The reimagined HauteLook App for iPhone and iPad, now including Nordstrom Rack!

We’ve redesigned our app to give you even more of what you love: style and savings. Shop HauteLook’s exclusive, limited-time sale events at prices up to 75% off, plus Nordstrom Rack’s amazing catalog of the hottest brands—all from a single app. It’s twice the style and double the fun!

App Features:
* 2 Stores, 1 Cart: Shop the best of HauteLook and Nordstrom Rack using one shared account.
* Easy Checkout: One simple checkout makes it effortless to shop and buy.
* Store Locator: Find your nearest Nordstrom Rack location and see what’s in store.

Enjoy free shipping on orders over $100 and easy 45-day returns by mail or to any Nordstrom Rack store. Download the app now!

At HauteLook, every day is a new discovery. We’re your destination for limited-time daily sale events featuring the top brands in women’s and men’s fashion and accessories, beauty, kids’ apparel and toys, and home décor. The best part? It’s all up to 75% off. New events start every morning at 8AM Pacific. Join for free today and let the savings begin!

iPad Screenshots
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Item not available
LolsKopez on 6/21/2018
Not a happy person now.. I’ve been ordering for few years now but got annoyed and had to write this...bought a swimsuit yesterday and I went to check on app and my order was canceled... no email confirmation or anything... I’m glad I saw it and called them. They said item is sold out- well it’s still showing available as I type this. So frustrating!!! So be careful if you think u bought something IT MIGHT BE CANCELED
TheAngC on 6/8/2018
I get an error every single time I try to checkout.
bellasmom8707 on 6/7/2018
I placed an order, the one of many many many after using this app for years and guess what my items are not going to arrive in time. In the past when there was an issue one time the agent on the phone gave me a $10 credit to apply to my account. After waiting on the phone for 11 minutes and asking to speak to a supervisor, the same customer service person came on the phone and informed me of the same info he had just told me. Sorry your not going to get them. Oh and the Nordstrom family was the direct order of why we can’t give anyone any sort of credit like they used to. EXPEDITED shipping is not available on the app and for some reason they can’t manage to figure out how to make that change. Mind blowing because we all know they aren’t hurting for money. My app will be getting deleted! Get it together Nordstroms!
Failure to open on 6/5/2018
I have been using this app for years, and have purchased many items. The last 6 months or so the app has been glitching really bad. Taking forever to load, and not uploading any pictures. Kind of hard to use when it’s running this poorly. Please fix so I can keep shopping!! I’ve updated my phone and the app....still horrible. I’ve started using and shopping elsewhere because of the glitches.
New version worse than previous ones
OliNPolo on 6/3/2018
Very slow to load pages, requires log-in often, sometimes more than once a day. It’s been so unfriendly lately I just stopped shopping on my phone.
Horrible app: Useless waste of time
Origami99 on 6/3/2018
This used to be a great app. Now, it is a nightmare — a useless, total waste of time. ENTIRE CART DISAPPEARS- On 3 different occasions (over the past couple of weeks, but most recently today), I spent ~2 hr browsing listings, and I added a large number of items to my cart. Then I tried to delete ONE item. My ENTIRE CART disappeared!! Everything I carefully chose over the last 2hr is gone; there is no way I can recreate the cart without going through the same time-consuming process. Clearly this is a FATAL FLAW in a retail app. INACCURATE - Another problem, though not nearly as bothersome as #1, is that if I have an item in my cart and click on it so that I can go back to the listing and check a detail, the item’s listing page indicates that that item is totally sold out (all sizes, and there is a “sold out” banner across the photo). However, when I instead pull up that item by scrolling through the appropriate section of the app and selecting the item, the item clearly is NOT sold out. NOT “CONSUMER-FRIENDLY” Even though the app always remembers your credit card and shipping information, you need to manually enter your rewards points number each time you make a purchase. Seriously? That seems so sleazy! You can’t save a profile of your sizes for use in searches. Each time you pull up a collection, if you want to search by size, you have to re-enter that information. That is a total waste of time, and especially bothersome when for browsing listings when speed counts. Although not specific to the app, they changed their return policy from 90 days to 45 days. Even though I was an active shopper on their site, I was taken aback by this change as I did not receive any sort of prior notice. I ordered a lot of clothing in advance of an upcoming lengthy trip out of the country, thinking that I could return anything that didn’t fit when I returned. Nope! I learned the hard way that their policy had changed - I was totally burned. Fyi - I use an iPhone 7s and have the most up-to-date version of the app.
Terrible experience
Dmontesar22 on 5/27/2018
I downloaded an app and purchased a card holder, and they charged me for it. One week later I still haven’t received a shipment confirmation email, so I called and they told me that the order got cancelled and that there should be a refund in the next 3-5 business days. They did not email me to notify that my item was cancelled. Terrible app, terrible service. If I wouldn’t have called I would have not received anything and I’d still be waiting like an idiot. They do not value their customer.
No longer loads
Newbie44 on 5/12/2018
Ever since the last update I can’t get the events in the app to load. Thought it was WiFi problems so I switched on/off but nothing happens. Updated my iOS but still won’t work. Hoping this gets fixed soon!
Nothing loads
crazyblue on 5/6/2018
This app is useless. Nothing loads.
Customer Service is horrible!!!
Greedy doubledown on 4/21/2018
The app works fine but everytime I order they always mess up my order or leave something out. Then you have to call and your stuck on the phone waiting for them to figure out where they went wrong with your order and if they still happen to have the right item in stock. They don't do anything for inconveniencing the customer and they give no incentive to come back. Sad because it's a Nordstrom Company but obviously without the Norstrom level customer service. There are other shopping apps that take way better care of their customers.
Shipment tracking is horrible
Hangry customers on 4/10/2018
The shopping portion is fine but I’m giving 1 star just for the package tracking. It’s not accurate at all. It’ll show misleading information and when you contact them they can’t give you any details. The worst is from the events. Items from the rack is usually on time and correct but the events are horrible. Why does it take 2 months to get an item. And if they haven’t shipped the item, you can’t cancel an order. It doesn’t make sense. You can’t return it because you never receive the purchase.
What is happening to this app!?!?!
ohsweetsarah on 3/22/2018
Use to love this and shop here all the time. But now the pics don’t show up. I go to the app and then click on home and it shows the categories but it never loads them. It is frustrating really. I LOVED THIS APP. BUT SERIOUSLY IT JUST DOESNT WORK ANYMORE!!!!! I would spend really a bunch of money here. Now it just annoys me to no end!
Worst app ! Won't work if you don't respect your customers
Rashi856 on 3/13/2018
Teach your employees to value your customers. We are the reason they are getting paid! Poor customer service
Not Nordstrom Customer Service
Potter187 on 3/5/2018
It’s convenient if you’re buying brands you know but they have a lot of unknown brands and the quality shows. Shipping is the highest of any other places I shop online. So cost savings is sometimes minimal. Customer service is pretty much non existent. There are times I’ve spent over an hour on hold. Nov & Dec it’s about 2hrs They’ve changed their return policy a couple of times. Currently it is 45 days They will not make any exceptions even on defective products. The written policy says they can accept returns over the timeframe at their discretion at 50% disc. But the stores will not comply. Without knowing that they changed their policy I’ve gotten stuck w/unusable merchandise a couple of times. I’m disabled & returns aren’t easy. Many orders take a month to arrive so idk when the clock starts ticking for returns. I’d say customer service is at about a Target/Walmart The good news is that I think twice before buying anything online or at Nordstrom rack.
Two_owls on 3/4/2018
This app needs fast updates on letting people know when things are out of stock. Yes, it already does but not fast enough to actually stop you from purchasing the item and then later realizing it’s out of stock! Having your order canceled and still charged to your card. Getting your hopes up that you’ll actually be getting the item that you want.
App DO NOT Work
MsLisa08 on 2/25/2018
App stop working after the January 2018, that is way I am giving it one star.
App doesn’t load
psv723 on 2/9/2018
This app is terrible. Doesn’t load even when on WiFi.
Latest update is baaaad.
chandler4775 on 2/4/2018
It freezes. It crashes. It’s tosses random items out of my “cart”?! Then I’m left racking my brain trying to remember the other 6 of 12 things I had just 4 hours ago. That’s a horrible game I don’t want to play. And no, I didn’t close the app. I don’t need your financial or fashion advice, Hautelook, keep your mitts off my things! To be fair, it’s never been a great app. Pretty low-tech, lacking some basic features, but tolerable. But this is tearing-out-my-hair bad.
Often won’t load content
lhhaus on 2/3/2018
Please fix so that it is usable
Inconsistent app
Lkwdrunner on 2/1/2018
This app is inconsistent. It works great at times and then crashes or freezes up at others. Which is super inconvenient when when you’re trying to browse through items before everything goes on Hold or is sold out.
Good app
EJL13 on 1/30/2018
I enjoyed the different sales with this app
bbygirlry on 1/30/2018
great expect for the fact that there isn’t a “add to wishlist” option for the nordstrom rack stuff....
SadHautelook Customer on 1/18/2018
I usually never have a problem shopping on this app. I've bought at least 10 or more items from here but this time a sale post the wrong sizes, so weeks later I was sent an email saying they would send me a size up. Ok, I was fine with that, then I get another email 3 weeks later saying sorry for the inconvenience but we are unable to fulfill your order. Such and inconvenience bc I would have just bought the hunter rain boots I had seen during another event that's sold out now. Oh well...
I'm done with hautelook
Pretty_princess on 1/12/2018
I've been shopping on hautelook since 2013 and at first it was the best site/app ever. I never liked the free shipping at $100 especially when other sites have free shipping on all orders and some others have free shipping at $29. But I always tried to make my order over $100. I don't like shopping in the home section because most orders aren't qualified for free shipping anyway. Aside from all of that, hautelook has been the MOST disappointing site/app I've used lately. I ordered three dresses for my baby (one was for a Christmas photo shoot), one came with two holes in it and the other two never came at all. Customer service offered me a "sorry". 11 days after I placed another order in which I received an email about 6 weeks after just saying that could no longer fulfill the order. Customer service offered me another "sorry". I ordered 5 gifts before Christmas that were supposed to arrive in time but also never arrived and customer service couldn't even locate the items. Again they offered a "sorry". 7 days after that I ordered 2 bed sheets and they both came with the packages ripped open. One of them wasn't even what I ordered. And the red from the pattern made most of the white turn pink. And my final order cannot be located at this time. I'm DONE with hautelook. And so are all the people I referred because they are also having issues.
App doesn’t work
CherieJoie on 12/17/2017
The items never load. Does the developer of the app not know this????
slipperygiraffe on 12/14/2017
Coolest thing ever. Wish I knew about this app sooner.
Nothing will load
Muichi04 on 12/13/2017
I can’t use the app because nothing will load. I would spend tons of money if I could get this app to work...
Veteran user
Onyarosa on 12/10/2017
I’ve been shopping on the HauteLook app for 3 years. It’s been great up until now. It’s laggy, loads very slowly, almost like a dial up connection speed. Please fix this! I’m prepared to delete it.
Wrong item!!!
1Kiss on 12/3/2017
I'm not happy with this site and I'm seriously contemplating closing my account. Customer service was not helpful at all. I received something totally different than what I ordered. Not only did I have to wait for it, now I have to take time out of my schedule to return it and search for it in my size. The item was purchased for an event and now I have to go on a dress hunt when I purchased the dress I wanted! Get your quality assurance/inspections together!
Current problems
MonicaMacareno on 11/16/2017
Usually the app is great but lately, for about 2 weeks now, it is not working at all. The app won’t load. Nothing will load. I thought it was my phone so I rebooted it & updated it to the new iOS & nothing. I hope this issue is fixed ASAP. If not I’m going to have to find another place to shop especially now with Christmas being so close.
MyMr.101 on 11/16/2017
Love shopping online coz it’s stress free but it is unfair that Nordstrom Rack is saying free shipping on order but after asking why I got charged for shipping even when my order was more than 100, one of the representative was saying bcoz my package is more than 5lbs. Is it true that the package must be less than 5lbs to get free shipping? I asked her multiple times to make sure it’s not the package but the item must be less than 5 lbs but she keep saying the package.......which is nonsense
Fix it
Spain m on 11/16/2017
Your new update keeps shutting down. Please fix it
App not loading properly
Chasems on 11/13/2017
November 13th and it's not loading properly can't see the page for the sale on uggs... so frustrating. I guess the Update did the opposite of helping .
cico7319 on 11/11/2017
So disappointed with Nordstrom yes, Nordstrom's HauteLook.... They were so rude and wouldn't return my items that are still brand new. Now, I know why I shop more at Macy's and I'll keep shopping at Macy's. I could see if I abused the return policy but I rarely return anything. Grade F------! I thought Nordstrom was suppose to be a class act!
Love it
Pooda F. Baby on 11/9/2017
Add ability to tag “favorites” please!
Nuña Biz on 11/8/2017
I have tried 2 separate orders through HauteLook. This recent time, I ordered multiple items that were stated to ship in 1-3 days. I was charged twice and called customer service. After 10 min hold, was told that 1 charge would be refunded and there was no issue. 4 days later my items were still in ordered status. I called again. 10 min hold again. The lady said she would look into the issue and placed me on hold. Held another 10 min and then was hung up on. Called back after couple hours and was told that I needed to wait another 5 day. Uh...ok? So much for shipping in 1-3 days. 5th day after placing order...my order form showed refunded and deleted about half my order. I called again (15 min hold) and asked to speak to supervisor (another 10 min hold) and was to,d that they were not available and would call me back. Provided number. 4 hours later received an email from supervisor asking for my phone number. My reply wasn’t able to go directly to her and went to a general email box. Called next day. Held 15 min. Person answered and said they couldn’t hear me and hung up. Called again. Another 15 min hold. Asked for supervisor and was placed on 20 min hold. Was told, ‘sorry...nothing they could do’. And told to just wait for the non cancelled items to leave ‘ordered status’. Absolutely RIDICULOUS waste of time. I don’t know what is wrong with their phone system....but I never have this problem with any other company/person. This is not what I would expect from a Nordstrom company. What an utter disappointment.
Hit or miss
Micarei on 11/7/2017
App is off and on great. One day it loads, the next day nothing. I haven’t been able to get an image to load in three days. I deleted the app in hopes of reloading it on my phone to get it to work but nada. When it does work, I love it!
1995 called...
Dhap10 on 11/5/2017
I love Nordstroms. I love HauteLook. I love the Rack. I do not love visiting 1995, however. And I don’t mean 1995 in the good fashionable sense. I mean 1995 in the dial up internet slowness sense. This app was so great and now I can’t get it to work, like, at all. Pages don’t load, cart crashes, and my cart doesn’t save. I’m running the latest iOS on a new iPhone 7. So sad.
Would not let me use PayPal
hqsodf fg on 11/4/2017
What more needs to be said? Wouldn't accept online or in the app. Not impressed.
App glitches
WendyGeeRN on 9/24/2017
Shopping cart does NOT save the items. What's the purpose of the time limit then?! More photos, item descriptions and specific size charts for clothes needed. I have had to return many items based on the lack of these items. I can't keep doing this.
Easy search
Duke578 on 9/24/2017
Could use a few more photos on some items.
Seamless delivery
Royohmzzz on 9/20/2017
The app is perfect. Shopping is now easier.
Slow Load
bjames49 on 9/20/2017
I used to use this App quite a bit even though it takes forever to get your order but lately it's been loading awfully slow. So slow to the point I just give up.
Grannynana on 9/8/2017
Love this app and it is addictive seeing that l see it and open it weekly!!!
Great shop, great app
Dyndhrxutxtikgxtxmgxjyc on 9/3/2017
Almost everything I own I got on Hautelook. Best bang for your buck, best selection, and a really easy user experience on the app. I'm a loyal customer.
Sallie1313 on 8/28/2017
I get absolutely everything l need here, from jeans and tees to shoes and socks. Bras and panties to makeup and shampoo. Tech accessories to watches. Bedding to gorgeous lamps. Pricing is great, and l don't shop anywhere else! Thank you Hautelook!
Stuck shopping cart
KellyGirls on 8/24/2017
I am really not an app person, but I decided to give this a try because I was not able to use a computer and I wanted to take advantage of an event sale. Easy download and very simple to figure out the basic functionality. Regarding the 15 minute time limit that has absolutely nothing to do with the app. If you go to the website you still have only 15 minutes to check out or you potentially lose the items in your shopping cart. My complaint is that after adding approximately six items I went to check out. It kept telling me one or more items is no longer available. I scroll repeatedly through my shopping cart rather frantically as I know my time limit is expiring soon. No where can I see that one of the items is no longer available. I repeatedly tried to check out and I'm told the same thing. One or more of your items is no longer available. I go back to each item click on it and look to see if it's available. It shows everything I have is available so I have no idea which one to delete. I don't want to delete them all and start all over again and risk not being able to get my stuff. I resort to going to the actual website, login, find my shopping cart, go to check out ,and automatically the item which was indeed no longer available is deleted. Boom! Check out complete. This is a major program issue with the app and they need to fix it
Good app...need to increase checkout time
Bembes on 8/22/2017
I like the app. Easy to use. Great prices. The only gripe is that once you place an item in the cart, you ONLY have 15 minutes to check out. So you better finish your shopping quickly.
MsKeyonaJones on 8/18/2017
Love the items. But you expect me to shop online in 15mins?...and i cant even save items for later. Should give longer shopping cart time or a option to save for later.
Addicted :)
Brit5* on 8/17/2017
I love this app and this site! It's my new obsession and I love saving so much on everything! :)
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