Amtrak

Amtrak

(5581)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 3.1.3 Aug 09, 2011 Jul 15, 2018 91.5 MB iOS 9.0 or later 4+
Download_on_the_App_Store
New in version 3.1.3

Thanks for choosing the Amtrak app. Here’s what’s new:

•The app now accepts Amtrak Gift Cards.
•We are launching push notifications to give you trip updates. Just log in and opt in, and you’ll be all set – all trains will be added by this summer.
•Station-to-Station train status now shows all trains for the day, no matter what time you search. Tap Change Date on the results screen for more options.
•Bug fixes and iPhone X optimization.

We continue to add new features and improve the experience. Please check for updates frequently.

Description

Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets
• Check train status
• Search for station information
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.

iPad Screenshots
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Reviews
Country:
Getting worse
darttrain on 7/17/2018
No longer gives me the ability to move my tickets to my iPhone wallet and It seems harder to navigate than before. This app was much more user-friendly about a year ago before they started “improving it“.
Not great
frustrated in klamath falls on 7/17/2018
As I sit here waiting on a train the app said was “on time” and is now at least 40 minutes late, my frustration is rising. The app still hasn’t updated the arrival time but “Julie” tells me the train will be an hour late.
Purchase ticket button not working
luoguanling on 7/17/2018
The whole app is nice till you actually get to the last part... button does not work.
App not synced with the rest of AMTRAK system
Brotherbandit on 7/16/2018
If you buy a ticket at the station or through the phone, those tickets do not show up on the app.
Multi city tickets in one reservation
Karatedogs on 7/15/2018
Please add feature of multi city tickets such as rhinecliff to penn and Yonkers to penn in the same reservation. Would make app and amtrak's official website seamless.
Good app
hembry75 on 7/15/2018
This app shows exactly where the train is at any given time, it is a very comforting app when traveling. It gives the traveler peace of mind.
Only Good for Viewing Reservations
MsNDW on 7/15/2018
This app seems to only be good for reviewing an existing reservation. I wanted to change a reservation and I kept getting sent to never never land where my requested changes disappeared and no visible changes were made. If you download it, I hope you don’t have high expectations
Some of it is great
fourdub on 7/15/2018
But it won’t let me actually buy the ticket, and I can’t change my account info to update my address. So great on searching for routes and trains... but not great for getting the deal closed.
Nothing seems to work
SleaZEd on 7/14/2018
Lack of clarity on ticket/fare options Failure of booking process General Lack of support information No apparent way to edit account info Had to call to get info and ultimately again to actually book a trip. Is this some Trumpian scheme to destroy what’s left of rail travel?
Unreliable Garbage
Furystryfe on 7/14/2018
The app doesn’t keep your reservations. I went to get on a train to NYC, my return ticket was showing in the app under my reservations but not my arrival ticket. Lucky for me I kept my confirmation in my email and did not delete after thinking it was saved in the Amtrak app.
Not good
AmorikaAmo on 7/14/2018
I don’t understand why it’s so ill-conceived. It’s not user-friendly. It’s doesn’t store your train reservations or payment info! You have to enter your train reservation and phone number to bring up your info? If I log in - it should have that info stored. What the point of the app?
Doesn’t show passes!
RookieConceiver on 7/11/2018
The first thing that you’d think would be on this app is a tab that easily pulls up your Amtrak reservations linked to your account. Oh no, you have to search for this... with a reservation number! I have a monthly pass that allows me to get on any train at anytime of day from point A to B and the reverse. I have yet to find this show up on my app. Instead, like a stoonad I have to take a screen shot on my phone of my pass that’s emailed to me. Then, the conductor can patiently wait for me to swipe through my 8264 pictures with clumsy fingers to find the stinking screenshot and scan the barcode. Must be an easier way other than printing the darn thing out, this is 2018 people.
Nearly dysfunctional
c-Lat5150 on 7/10/2018
This app is nearly useless. I am unable to change my address, phone number or review past reservations. It’s difficult to cancel a reservation and request a refund or gain a copy of your receipt. I want to love Amtrak but they just need to modernize a bit more.
No NY penn station in station list
JDHUTCHNSTUFF on 7/10/2018
Useless.
Purchased Ticket Will NotAppear In The App
NYOptionsTrader on 7/10/2018
I am a Rewards member and I had difficulty with the app attempting to purchase a round trip ticket due to an error code 108A. I called customer service and since I purchased the ticket through them my ticket will not appear in the app for my convenience. This is not an issue when I purchase tickets with customer service of major airline companies. So now I can only view the ticket via email. How ridiculous is that?
Please fix the app
Not an happy camper on 7/8/2018
I’m trying to get a ticket to Portland Oregon and back for next month and the app is crashing half way through.. please fix the app so I know the price range to get to Portland and back next month.. thank you
Great little app for travelers
Kei Noguchi on 7/7/2018
What a great app! It does both paperless ticketing and the real-time schedule update. You must have it when you explore Northern America with Amtrak! Well done!
Reservations don’t show
Currentsea on 7/7/2018
Why do I have to add every reservation to the app? What’s the point of the app? I book online. Reservation is tied to my account. But then you have to go into app and manually add it. Very dumb. Whomever wrote the app obviously is not a user of the app and is clueless.
Fraudulent
Zero2Sixty28 on 7/6/2018
Even if you buy business class, they kick you out if there's a big group. Ridiculous.
Can we discuss the bait and switch pricing?
Muffooli on 7/6/2018
The price of a trip will be listed at a reasonable figure, but upon selecting it, I get a message saying ‘fares have increased while you were browsing’ - often by an obscenely considerable margin. It’s robbery.
Unsophisticated Amtrak App
Irish48611 on 7/5/2018
The app provided a fairly savvy user with little detail, flexibility or information. I have received better directions on foreign services. This is one of the poorest examples of a service providers app - I would have given it one star, but it came up so a star for a dismal attempt.
Useless app
SuzanStarr on 7/5/2018
I’m not sure what this app actually does. I put in a reservation number and it gives absolutely no detail. Then, purchased tickets are not available without searching again. It seems it is for advertising only without support after tickets are purchased.
Status doesn’t reflect reality
Whoall Am I on 7/5/2018
Board at the station says train is delayed. It’s 4:23. App status says “on time.”
SS
5imon5anch on 7/3/2018
Can’t buy tickets using points on the app and when you do buy one (via the website...) you can’t access your ticket through the app, either. App functions fine enough but not with an end-user in mind. Frankly you are better off using the website.
Status
rajnkjn on 7/3/2018
Would be nice if the location of train could be seen instead of just status. Would like to know where it is along the route not just when it will arrive.
Entering payment info is the worst
gnocchi on 7/2/2018
Seriously, there are dozens of ways to get around forcing the customer to type in their credit card for each purchase. You can’t call yourself a mobile app unless you interface with on-board payment systems (eg Apple Wallet). Website is just as bad, but at least I can paste in a CC# on the desktop.
Round-trip option does not work
MamaJules53 on 7/2/2018
If there is a way to find the round-trip times when I choose the round-trip option, I sure would like to know what it is… What use is the app if all I can find is my one-way information. I might as well use the one-way tab for their outgoing trip and then the one-way tab again for the incoming trip. Sheesh! Why have the option?
Not very efficient
igerbs on 7/2/2018
Why is there no option to choose a time of day to travel? Or to store any payment option? Of any travel app I have this one is the least convenient.
Will not store e-tickets - requires reservation number over and over
toonervilletoo on 7/1/2018
Unlike most of the airline apps, the Amtrak app forgets your reservation and ticket about 2 hours after you first add the reservation number and pull up the ID. This means you need to keep the reservation number close at hand on your trips as you will enter it again. Not up to par. The whole point of an e-ticket on a digital device is to NOT have to constantly call it up.
Honestly worst app I’ve ever used
Angry user60 on 6/30/2018
I have dreams at night of creating a new train business to compete with Amtrak for the sole purpose of helping the world avoid the misery of using this app where I have to watch 7 five-second video pop up ads before it will even let me view a train schedule. That number triples if you are trying to do anything more significant.
Brain dead
MyDogReese on 6/29/2018
For anything but the simplest information you need to transfer to the browser and use their full app. Oh! And why can’t they have the app view work in landscape as an option like the rest of the world? Difficult to use on an iPad.
Need options in-app
Dhdjndinrnr on 6/29/2018
Need buy w points & cancellation option in app
Worst app
LoveFreeStuffMore on 6/29/2018
Dear Amtrak, Read your customer reviews and fix your app! This app is THE WORST. The “updates” keep making the app worse each time. Thanks!
Might as well use your browser
Calki on 6/28/2018
I don’t understand how this app is any better than using a browser. I’m a frequent train traveler and this app has managed to get less user friendly. 1st of all, you cannot store any payment info. Not even a PayPal option. If you are dashing to catch a train and need to get a ticket on the fly, it’d be helpful to not have pull out your wallet and enter in your cc# every time. Then you buy your ticket with the app, and unlike previous versions, you cannot see your ticket on the app. You have to go to you email where there is an eticket. You can search your res #, but at that point why not just use the eticket sent to your email. Either way, it’s not a single app experience. And last of all, and this is also a new feature. The date and time selection is confusing with the “today/tomorrow” option, and you can no longer select the time of day you wish to travel. All in all new versions of the app has gotten less helpful for this daily passenger.
Needs to save eticket
Lilbit0530 on 6/28/2018
It’s very annoying and inconvenient to have to enter reservation info EVERY time I need to view my tickets. I did load into my apple wallet which helped, but I think the app should save them.
Payment very inconvenient
gwjeielshwywldme on 6/27/2018
This app would be much more useful if it saved my payment information so I didn’t have to fill it in every time. Alternatively Apple Pay or PayPal options would be great!
Doesn’t Save Your Boarding Pass
Bay6hr on 6/26/2018
I had saved my boarding passes for both my trip out and back but the return trip disappeared. I couldn’t look it up by logging in, I needed the email address and reservation number. And the app also thinks I’m in a different time zone. The pop-up on my lock screen is showing you departure time 3:10 PM instead of 6:10 PM. I’m not even sure what time zone it thinks I’m in. I also don’t like that you can’t book a specific seat. The app isn’t worth downloading without some serious updates.
Information only half there
RKinCU on 6/25/2018
Bad app for people not on train. Once the train has left the "from" station it disappears from list. It's almost impossible to find out when train will arrive at the "to" station so you can meet person. App appears to be only to sell tickets. Not help people travel.
Neglected app
ChrisBos on 6/25/2018
The app works ok but needs development. For example there is no option to save credit card information and it is not updated for iPhone X.
Just awful, zero stars
BeeCee228 on 6/25/2018
Just the worst. Have these developers seen kayak? Nothing intuitive about the trip planner, no excuse for one of the worst interfaces I’ve ever used. Do the Koch brothers run this app and want it to fail, that’s the only imaginable explanation.
My e-ticket keeps disappearing
xx_fluffy_xx on 6/24/2018
After putting in my reservation number, my code kept disappearing and I had to keep looking up the number in my email and typing it back in again. It was stressful to keep constantly looking back up every time someone came to scan my code. The app definitely has some bugs that need to be fixed up.
New app interface!
coporatenewbie on 6/22/2018
The new Amtrak app is so much more user friendly than past versions. With options to track my train, book a reservation, add to Apple Wallet and calendar, this has my made travels so much easier.
I would try and use it but...
theseal12827 on 6/21/2018
The app really isn’t the issue for me... the issue I have with it is that I might want to take a train from point A to point B but is wants only that. What day do you wish, where do you start and where do you end up. And that is all... the majority of the time I can’t find a day a train is even running... and if I do there are 12 hours or more between trains. It is just easier to go to a local station and talk to someone. The other thing that bothers me is that I can’t ask for a station near by a place. Or what station is closest to where I am going... if you are taking short station to station trips I guess it works but beyond that the app is useless.
Quite possibly the worst app I use
duffster725 on 6/21/2018
....but what do you expect from a government entity. Maybe if they got the basics down like train times and remembering who the user is who used the app. Maybe in 2036 they could integrate Apple Pay or remember your credit card or integrate face recognition or use gps to know what stations are near you. I think every time I use it which is like every two weeks, I have to upgrade the app just to look st a train time.
Add more
Easart on 6/21/2018
Add free tv My brother gets so excited about the trip but needs tv
Buggy and incomplete
R19102 on 6/20/2018
Numerous bugs. Many obvious and important functions not included.
Confused
fggfdgurducggvdhfddfyfdfhuy on 6/20/2018
No important information. All nicknames are taken.
Cannot create an account 😡
MikieFerg on 6/20/2018
I’ve tried on several occasions, over a few months time, to create an account. I receive the same Error every single time 😡
Great app
Cifras on 6/20/2018
New and improved, works like a charm.
Mystery error messages
FM_M on 6/20/2018
The app is full of mystery, and that’s not a good thing here: it should be full of clarity. When booking a ticket, if you select two cities, from its own city lists, it might not be able to route that (though it offered you the cities). The error dialog will tell you to check “the Stations tab above”, which doesn’t exist. It may present an error dialog to say that some routing can’t be completed, but it won’t tell you why, so you’d have to guess, and guess. I can’t find any way to find routing information without already knowing the routes; for instance, what train routes serve a particular city? I can’t find any way to tell. Overall, the app should just be more helpful and make it easier to find routes, find options, alternatives, and route choices, book tickets easily (where is Apple Pay??), and retrieve them easily (where is Wallet support?). It’s had a prettiness overhaul in the last year or so, but no functionality overhaul, and it sorely needs that.
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