My Verizon

Verizon Wireless

(1522634)
Price Category Version Released Last Updated Size Compatibility Age
Free Utilities 6.2.2 Feb 03, 2011 May 07, 2018 130.2 MB iOS 10.0 or later 4+
Download_on_the_App_Store
New in version 6.2.2

bug fixes

Description

***The My Verizon App works best if you are on one of our newer plans. Don’t have a S, M, L or Unlimited? Switch now.***

The My Verizon App has a new look! Use this app to manage your entire Verizon account from anywhere, in style.

Features include:

The Feed
All you need to know about your data, plan, and bill in one seamless Feed, personalized with products and content just for you.

The Data Hub
Your data control center. Clearly see how much data is being used, who is using it and how to get more the second you need it.

Plan Management
Review and manage your plan from anywhere. Easily switch to a different plan or go unlimited at any time right from the palm of your hand.

Simplified Bill
A clear and simple bill that explains what's changed from month to month. Understand and pay your bill with just a few taps

Verizon Up Rewards
Rewards you really, really want. Just for being a Verizon customer. From amazing once-in-a-lifetime experiences to tons of good stuff from the brands you love. Because, thanks. Simply, enroll today, exclusively in the My Verizon app.

On-Demand Support
In-app support that’s there before you need it. Instant access to the answers you want without having to call for help.

Shop Tech
The fastest and easiest way to browse, buy and customize the latest devices and accessories, all without leaving the app.

In-Store App Experiences
In your settings, set app location services to “Always” prior to your visit and take advantage of customize in-store experiences. Optimize your visit by checking-in for appointments upon arrival, scanning accessories for self-checkout, and much more.

One app. Total control.

***The My Verizon App is now also available to conveniently serve all prepaid self-service needs.  Make payments, enroll in Auto Pay, monitor usage, add data or change a plan directly on your prepaid device. Managing your prepaid account on the most reliable network has never been easier.***

iPad Screenshots
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Reviews
Country:
Improvement Suggestion
Lighthouseflame on 5/24/2018
After jumping through all the hoops to compile a username and password that the app will accept it would be nice to have the app REMEMBER BOTH USERNAME & PASSWORD if you want it to... Once being logged in and you switch out of the FEED tab it always aske for the password...time consuming and frustrating. FIX IT PLEASE.
Data widget stopped working
Kristi Boo on 5/23/2018
I like this app, it makes it very easy to pay your bill, see historic usage of data, and other features. My favorite thing was the data usage widget. It always worked before, then yesterday it kept telling me for it to work I need to "enable notifications." I didn't want to, but I did for the sake of continuing to use the widget. But the problem is it's still telling me I need to enable notifications, despite it already being done. I tried removing and re-adding the widget, restarting my phone, and deleting and re-downloading the app. Still the widget is not working. My app is up to date since the most recent version coming out about 2-3 weeks ago, so I don't know why it just suddenly stopped working yesterday.
I
Bitobrat on 5/22/2018
Yyct is my Zulch Yyztz
Bug fix
kipsvet on 5/22/2018
Well they fixed all the bugs all I get since the fix is a while page that says Verizon
KEY WORD “USED” to b the best cell company!!
notoriousjimb on 5/21/2018
If u live in central Indiana u my as well use a can with string attached, u will have better cell services I guarantee it!! I’ve been defending Verizon for yrs from my peers, they laugh as I struggle with my service & very SLOW internet speeds, just can’t make excuses for my horrible decision anymore, I let everyone know now, If u get Verizon u will definitely b very very UNHAPPY with your decision🤷🏻‍♂️💯
Never switch to another carrier
Melyssa Molina3216 on 5/20/2018
Trust me when I say Verizon is the best! I switched to sprint to save money and it was the biggest mistake ever. My phone calls were dropped on sprint my text messages didn’t even go through on sprint, I couldn’t even call somebody on a landline without our conversation receiving digital, garbling sounds! 😳 It was a nightmare all the way around! I’ve been a Verizon loyal customer for over 10 years and when I found out you could get a discount for doing paperless billing and auto mated payment I jumped on it, totally worth it!! Save the headache time and energy, if you have any ideas or problems just contact Verizon directly they will help you! 😊
New phone
BenBla19 on 5/19/2018
I had to have a new phone , my old I-Phone 7 stop sending text so I had insurance and got a new phone “no problem” the problem came when we asked the store to activate my new phone and move information from old phone to New one we were told to go on line and had to do it my self. So I done it finally. My point is older people like myself are not up on this stuff , and Verizon should provide that service ! I am not happy!
Note the company it used to be!
flowerfarm on 5/19/2018
Verizon has absolutely no customer service anymore! I was going over my data and never have in the past 4 years, I went to the Verizon store and they told me they couldn’t help me. They had no idea nor could they find our where the data was going to. They told me I had to check my Verizon. I told them I already did and I knew it was my phone on the phone we had on the bill but they said they couldn’t tell what was taking the data.. when I go the my Verizon it tells me nothing other than it’s my phone... so I figure go to the live chat ... no one was there to talk to me.... looking for a new company because the $189 phone bill was $400 that month and now this month it’s $210
Phony phone order
BJ Goodwin on 5/19/2018
Verizon claimed I ordered a new phone, LPad etc. from them and fed-ex was about to deliver. I sent about 6 texts, several emails telling them I didn’t order it. It would have changed my monthly bill from $97 to $345 per month. I refused the package when fed-ex came, then called Verizon. After an hour on hold, they sent me to the fraud unit. I thought I got it canceled, but now they are billing me over $400 per month! I think it’s employees trying to increase their commissions thru fake sales. After many years with Verizon, I will have to change!
Ugh!-this app keeps getting worse
Kinetic233 on 5/18/2018
Update-the app continues to say I have 0% data remaining, when the website clearly lists things properly. The point of the app is so that you don’t have to sign onto your account to check your data/usage. This continues to happen with the app over the last few months. Just randomly says you aren’t “device authentic” or claims to have no data. And this is with every new update something stops working properly.
Latest update terrible
Ahstyuiiiii on 5/18/2018
Why did Verizon totally mess up a great app. Now I check usage and it does not show how many days left on before invoice comes out. In addition if you Got I details it shows different percent. Now I show 30% left in non detailed screen and 50% in detailed screen.
Great App
MTMEnterprise on 5/17/2018
Great app just like the service in my area. Absolutely fantastic Service in the North East Pennsylvania. And for all you people that have complaints, if you don’t like it change it and go to a different carrier but I guarantee you’ll end up coming back.
Ok
Abottom241985 on 5/17/2018
Ok
App is annoying
Dfredianelli on 5/17/2018
First off, my password will only work once! After that I have to reset it for each use. RIDICULOUS!!! Second, the app does not recognize my fingerprint. I allowed that hoping to avoid constantly having to reset my password. Umm, that fingerprint unlocks my phone so I would think it is mine. Third, why in the world when trying to upgrade my data will I be charged $25 dollars today and then another $25 on my bill due date tomorrow? (I'm not out nor will I be tomorrow when my plan renews but figured why not start out the new cycle with unlimited from the start) On the plus side my signal is amazing everywhere I go.
No login screen
nateb20 on 5/17/2018
When I launch this app the only option available is to sign up. There is no option to login. Please fix
Worthless on my iPad
El Cajon on 5/17/2018
I have AT&T on my iPad, and Verizon on my phone. I do most stuff on my iPad. A Verizon bill notice came through on my email. I wanted to take a look at it. I tapped on the link, and it would only let me see it if I installed the app. So I installed the app, and it tried right away to have me transfer my AT&T account to Verizon. I declined, and went though the lengthy set-up procedure. Then I tried to look at my bill, but I couldn’t, because all it would allow me to do was to sign up for Verizon service on my iPad. Utterly worthless.
App
helpfixthisproblem on 5/16/2018
I can’t get the app to work for a year now
Stinks
Doc#1 on 5/16/2018
The Verizon mobile app never works. It always states it’s off-line, try back again, sorry we can’t help you at this time. They’re doing their best to get you to sign in to a more expensive plan. Then it says it will probably work.Verizon belongs in the toilet.
Poor app
Sb65fb on 5/15/2018
Absolutely incredible somebody can put together an app that you can’t even hardly read stupid I deleted it
Sign-up
Andreole on 5/15/2018
Was, repeatedly, prevented from signing up. Flaky.
Will spam you w/ push notifications
Ilovemagnets on 5/15/2018
Does as ok job of informing you about data use but Verizon will use push notifications to serve you spam ads.
App Improvement Needed
DeeJay Mark on 5/15/2018
Wish Verizon would add a feature to report network quality/reception issues similar to AT&T’s mark the spot app. I just moved 50 miles away from where I previously lived and I’ve had to call in and sit on the phone for hours while tickets get opened. This is an unacceptable experience.
Freezes more than any app I’ve ever seen.
nparcher24 on 5/15/2018
I’ve had the Verizon app for numerous updates and while they are adding new features, they still haven’t improved it’s overall reliability. I have never had an app freeze as much as this app.
Everybody. Needs money, including Verizon.
dickie 1944 on 5/14/2018
Ihave used Verizon since my first brick sized cellphone wthat cost a penny with a 25$ monthly charge!! Now they’re trying very hard to have you signup for data plans you may not need!!
Verizon is the BEST!
Bukurson on 5/13/2018
Ever since I migrated to Verizon, I have had peace of mind from the most ridiculous service experience I had from metro pcs. I advise everyone to quickly go port their phone numbers to Verizon. Quality service at VERIZON, No one can beat that!!!!😊😊😊😁😁😄😃😀
Editing 1 Star review after update(s)
c_s_payne on 5/12/2018
After numerous “bug fixes” updates the Data widget is still not updating itself. Constantly says you have 100% data/30 days left.......when you don’t! Useless until it’s fixed, time to delete the app. Hopefully someone at Verizon will care enough to fix or remove the widget......what’s the point?
Error
Gymnast_sophie on 5/11/2018
Can’t get app to work. Always says trouble connecting.
One of the worst apps
LAmadnow on 5/11/2018
It’s very frustrating when you have no problem with Verizon’s cell service but you can RARELY EVER use the app without issue.
It’s a gimmick
Sick of being taken on 5/10/2018
Each month we would receive notifications that we were close to being out of data, so we bought more data. For the last 2 months we have had the same issue, with one less person on the plan. I’m tired of this company finding ways to take advantage of their customers. We will be switching providers, too bad since we’ve been with Verizon for over 20 years. I will be honest with anyone who asks my opinion.
Junk
Socdoggy on 5/10/2018
Phone got locked into safety mode by Verizon app so I can’t download anything. I opened app to shut off safety mode and the app won’t open until I download an update. Can’t download update because it’s in safety mode and can’t shut off safety mode till I download update. Morons in the engineering Dept!
Horrible
Walking in the park on 5/9/2018
Can’t get details, absolutely horrible, useless app
Could sign in
Jf53pikas on 5/8/2018
It would not even recognize the Verizon phone number from my Verizon account to log in. How stupid. The number I have had with Verizon for eight years
Ads
Mista_sapp on 5/8/2018
I’d like to be able to see my account information without being bombarded with more stuff to buy from Verizon. Already paying a lot for the service. Please see that this app should be a utility and not an ad field.
Needs support for iOS shortcuts
Mallard06 on 5/7/2018
Needs support for iOS shortcuts like ‘Swipe Right’ [to go back to the previous page in the app] after you drill down into any page or section. This would make it much easier to navigate throughout the app on larger iPhones. The previous version of this app partially supported this shortcut. This app also frequently puts advertising ahead of the support aspects of this app. When I log into the app, the first thing I see in the feed are ads for new phone purchases as opposed to my account information. Even when I delete cards containing the ads from my feed, they reappear the next time that I open the app.
Error prone customer service
_Chuck on 5/7/2018
I have had numerous setup options starting with giving me the wrong plan because the advertised one was new and could not be setup, and I could figure it out later. To my last call where the rep lied and hung up on me, I was being very calm and polite and had only asked how an app worked. Great coverage and solid plan but beware of customer service.
Can’t do my job with this app!
AvidGossipFollower on 5/6/2018
I’m an assistant to a CEO and I manage his Verizon plan. I’m not a Verizon customer so I can’t log into his account from my phone. Fix this!
Data hog loaded with marketing images
CongoCopperMiner on 5/6/2018
This is a quick way to find out how much data you have remaining when dialing #DATA doesn’t work. But don’t scroll down or you’ll just download bloated Verizon advertising.
Not really customer focused any longer
aloha 1000 on 5/6/2018
Can’t believe I am saying this, but I think ATT is better. I repeatedly asked Verizon to match a ATT deal & they kept refusing. I moved half of my family over to ATT when they needed new phones. Their signal strength in our area is not as good as ATT. In our home, it’s substantially worse. 1/2 vs 3 bars. A few weeks ago I saw a concert in Verizon amphitheater and I had NO signal strength and my son had 3 bars on ATT. Finally when I completely switch with 4 new phones it will save me $145 a month on 4 phones. Peace. Out.
Trash
N8rtw on 5/6/2018
To put simply the app is trash. it would be relatively decent if i could view my usage without loging in and made it to where i could only make changes after loging in. however the app makes you log in, it makes you get a code from a DIFFERENT PHONE than the one you are using making it impossible for you to login if your not with the person who uses that phone. Thanks verizon for yet again showing you dont care for the customer.
Charge on bill
yb5960 on 5/5/2018
Would like to know why i wasnt asked if i wanted to purchase more data like i used too. I was 2 days from new data. Had i been asked I would of said no. Dont do any adding on without asking!
Exclusive rewards are a joke.
JayK iPhone4 on 5/5/2018
When it’s time to claim the exclusive rewards it doesn’t load. What a joke. T-Mobile has much better rewards including free Netflix.
Touch ID is back
K.cito on 5/5/2018
Update: thanks for adding it back.
To Verizon
Meoooo111 on 5/4/2018
Let me tell you how bad your service is now. It should get a zero. I had to download this so I could let you know your prepaid service is now junk. I have called and called to try and get my service fixed. Good till the next day and starts messing up all over again. I was paying 45.00 a month unlimited but you had a special 30.00 for unlimited talk and text. So I got that and that’s when I started to have trouble using my phone in my house. My sister to has the same problem and my grandson too. I’m fed up with the service I have. I bet if I switched to the 45.00 plan I wouldn’t have this problem. So I am informing you that I am going with another company. I’m done and so is my sister and my grandson! Done!!! I know what you all do. Try to get people get a different plan. I’ve had Verizon for many years and this is how people get treated!
"That doesn't match our records please try again"
CaptainDredlokk on 5/4/2018
I don't have a problem with Verizon's cell phone service at all. What I do have a problem with is this terrible App. Literally, all Verizon has to do is collect their money here, but I can't even log in. When resetting my password, it doesn't display anywhere the actual rules. How am I supposed to know it has to be longer than 8 characters, shorter than 20, no same number in a row 3 times, add a symbol but only from our very small selection of symbols, at least one cap and one lowercase, etc, if you don't even tell me the parameters? Further, when I finally got a password that worked, it didn't even work when logging in. Resetting it multiple times and retyping it verbatim each time doesn't matter, it still tells me "that password does not match our records, please try again," even when using Touch ID on this thing... I probably wouldn't have even written this review if I could log in on their website; their mobile site is just as broken. I couldn't even sign in on the mobile site; it just displays a blank white box. So I try forcing my phone to go to desktop in chrome (since safari likes to work a quarter of the time with this feature) and it still doesn't work, for god knows what reason. Literally, all Verizon has to do is create a proper catalyst to collect their money, but they can't manage that. How can a company that has such excellent service and reception on the cell phone side - in my experience and opinion - have such a poor user interface for people just trying to pay their bills?
Poor New System for Rewards
Porftcgjseuio on 5/3/2018
I have been a Verizon customer for years, and I have never had a complaint. Service issues are never a problem and technicians are always friendly. I enjoy my service through Verizon, overall. Thank you. I am very disappointed in the new rewards program. I feel extinguished. None of the rewards apply to me and each reward I earn expires. I can’t help it but not use my rewards. In the past, rewards were prorated through monthly bills, and points accrued for Verizon’s customers through the years. If you chose to save the accrued points, you could enter all of your tickets on a dream vacation sweepstakes or a cool device. Now, you’re lucky to get a mainstream city where awards are available. I feel like all of the points I saved were wasted on the new system, and the new system fails users from small towns like myself. I never had a real chance to win, and now I will never enjoy the ability to try to win, as rewards do not apply in my area... 🙋🏼‍♂️
No Fingerprint Login
Rocket6608 on 5/3/2018
Almost every app I use lets me sign in using my fingerprint so I don’t have to remember my ridiculously complicated password they require except for Verizon. All I want to do is give them my money and I have to reset my password every time. Their password requirements must not be specific enough too because I have one following the guidelines and the app says my new password doesn’t follow guidelines. Very frustrating. Might as well mail in a check.
Phone problems
Cassidy 73 on 5/2/2018
I have the iPhone 8 Plus and I don’t like it at all. I’m really disappointed. I’ve have had a problem with this phone every sense I’ve had it and no one from Verizon has figured out what the problem is. And I deal with the aggravation every day.
Can’t even log in - STILL
Deniolan on 5/2/2018
Already have a verizon account - no way to sign into it with this app. It’s asking me to register but when i enter my details it says the username already exists. If I cancel it asks me for my phone number but then says that’s invalid and takes me back to the register screen, where my device phone number (same one i entered) is prepopulated. If the rest of the app works like the authentication, i’ll pass.
Widget link to app doesn’t always work
AJHester on 5/2/2018
I am currently logged into the app, but the widget says I am not. When I ‘tap to activate’ it loads the app as if I am a new customer and when I enter an existing phone number, it has to send a code as if it was not already setup. I have signed in to the app using both the account owner and as an account manager and get the same response from the widget. Very frustrating. I love the instant info in the widget......when it is working.
Opening
Miser 321 on 5/2/2018
This app is just not dependable to open when you need it. It just circles and circles, doesn’t matter LTE or WIFI. Not very good at all.
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