United Airlines

United Airlines

Travel Productivity
Not Recommended   
Current Version (48)
All time (7386)
App last updated Feb 13, 2018
Screenshots
New in version 2.1.37

· Buy trip insurance seamlessly in the same transaction as your flight booking
· Bug fixes

Description

United is pleased to offer the United Mobile App. The United app is optimized for the iPhone and compatible with the iPad and Apple Watch. From flight booking to flight status and much more, the United app is your indispensable travel companion.

Key features include:

Check-in
• Check in for flights, domestic and international for eligible travelers
• Change your flight
• Select alternative flight options if there are significant flight delays or cancellations
• Purchase Award Accelerator®, Premier Accelerator℠, Premier Access®, Economy Plus® seating and upgrades, subject to availability

Mobile Boarding Pass
• Store your United mobile boarding pass in the United Mobile App or save it to your Apple wallet for easy access
• Store mobile boarding passes for select partner airlines when you are connecting from a United flight to a flight on one of the participating airlines

Flight Booking
• Full-featured, native app flight booking, including the ability to search and book using miles for MileagePlus® award travel
• Purchase Economy Plus seating, Premier Access, and United Club℠ one-time passes, subject to availability

Flight Status
• Check the status of your upcoming flight or search for the status of other United flights with a flight number or route
• Access and view upgrade and standby lists
• View aircraft seat maps
• Get departure and arrival information
• View the current location of your flight’s aircraft
• See amenities offered in flight
• Receive flight status push notifications: Monitor a selected flight and receive automatic updates sent to your device

Reservation Management
• Manage your booked reservations
• Add and view current United reservations
• Change seats
• Change or cancel reservations
• Automatically upgrade and receive upgrade information if you are an eligible MileagePlus Premier® member
• Purchase Travel Guard® Insurance, Premier Access, and Economy Plus seating, subject to availability
• Add reservations directly to your calendar

MileagePlus Account
• Enroll in MileagePlus
• View your MileagePlus account information
• See recent activity and statements
• View flights, including current, past and canceled flights
• Add MileagePlus card to Apple wallet

Other Important Features
• Track the status of your checked baggage
• Stream and watch popular movies and TV shows from your own device on select flights
• View interactive airport maps
• See United Club locations and hours, and purchase one-time passes
• Eligible MileagePlus Chase Card members can access their one-time passes
• Schedule Uber transportation to or from the airport
• Play Sudoku games
• Share your reservations and check-ins with your social network and view our recent tweets

iPad Screenshots
iPhone Accessories
Reviews
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Frequent Flyer - 200K+ / year
Sportsmobile on 2/16/2018
This is by far the best Airline App in the industry. What I can do on this app is amazing. Most airlines just give you flight status, United lets you see incoming flights for multiple segments, book flights, change flights, upgrades, change seats, upgrade friends, list goes on and on. Keep innovating!
Needs a lot of attention
Maximas Samus on 2/16/2018
This upsets me. First, i don't know that I need the app to watch the free movies while in the air and if i want to download the free app to watch the free in flight entertainment, i have to purchase internet. United should be telling their guests about this prior to boarding the plane, to make for a more enjoyable experience.
App getting worse
GPNYC on 2/15/2018
The recent changes are making the app less useful, confirming that most young code writers are educationally challenged. The most crucial error is that I can’t display my boarding pass. In addition, I can no longer see where aircraft are coming from, which gives me an idea of delay potential. Getting worse with each revision.
Wrong gate
wgtsucks on 2/15/2018
Since the most recent update my boarding pass now always has the wrong gate. I have to check it in flight status or at the airport constantly now.
Update?!? Boarding pass on two phones?!?
united all the time on 2/14/2018
Couldn’t update couldn’t watch inflight entertainment due to not updating. Checked over and over for updates. It says United app is up to date. I even ch checked version history. NO EASY WAY TO UPDATE. Also I have two phones. Only able to view boarding pass on one battery started to die. Not good.
App not working
Reensjp on 2/13/2018
App signed me out, will not allow me to sign back in.
Update stopped working!
Star Alan on 2/13/2018
Update stopped working!
Data Services Unavailable
Dorkovitch on 2/13/2018
Can’t even log in. Constantly get “Data Services Unavailable” error. Google search reveals this condition to be a known and long running issue.
OK app, but...
erj.driver on 2/13/2018
...it would be nice if UAL's IT group would write the app so that it can rotate to Landscape mode on an iPad.
Can’t add traveler.. should be simple
Pilot guy on 2/12/2018
I’m always having trouble with this app. Couldn’t get a boarding pass and also couldn’t add a traveler when trying to book a new flight. Wasted time and I don’t like that.
Best U.S. Airline app
AMJ87 on 2/11/2018
Works great every time. Never had an issue with it. I love that you can search for and book award travel seamlessly right from the app. Also, their flight alerts are spot on and the terminal maps are great and very detailed and helpful. You can also add all kinds of extra options or upgrade to Economy plus right when you check in on the app.
App Version Issue
Suthrnldyeee on 2/10/2018
Tried watching a movie while on an international flight. The app (and united online) kept saying that I needed the most current version of the United app and ios 8 at minimum. I have both but couldn’t watch the movies, etc. What a dud! So disappointed. I have another international flight in a few weeks. Can someone please let me know what I need to do to watch the movies like I’m supposed to be able to???? Waiting for Guidance...
Watch app is almost useless
Shysong on 2/10/2018
Just to clarify, this review is about the watch version of the app, not the phone or iPad versions (those I have no issue with). The only thing the watch app does is display your reservation (which admittedly, pulls up a lot more quickly than on the phone app, so I do appreciate that) and display your flight status. I would’ve expected to have the QR code for my boarding pass available on my watch as well, so that you didn’t have to go fumbling for your phone when your hands are full with your bags or other items. Also I would’ve expected to be able to get upgrade, standby, and flight amenity information on the flight status screen as well as information about my flight as you do in the phone app. I do not expect to be able to do everything that I can do on the phone app, but if all you’re going to do is display two screens of information, why bother developing an app for you watch at all?
No wifi
Blunts bluntss on 2/9/2018
No this wont give you wifi unless you pay for it. What a joke of a company.
One of the best...
AngryDad2 on 2/9/2018
This is one of the better airline apps out there the functionality is really extensive you can make changes can check your points balance and it’s got the integrated in-flight entertainment I’m not sure what some of the other complaints are about here that as a user of many different airline apps I can honestly say this is one of the best and most fully featured
Not friendly
DooWop Traveler on 2/9/2018
Could not access two of four flights and the frustration is makes this review 2 out of 5...
Could be MUCH better.
love those ads. on 2/7/2018
United prioritizes it’s business over its customers interests and priorities with this app. You can do way better United.
Better than most travel Apps
Chuckw47 on 2/4/2018
While not the best airline app, it’s a lot better than most. You can at least view your account in detail (see when and what points hit your account), you can book travel (even award travel) with relative ease. You can view free movies/TV shows if you want (though only on certain flights). A few things could be improved, but all in all a pretty good app. Compare to AA’s app, it’s leaps and bounds better!!
Good luck with movies
Albinsteveright on 2/4/2018
It seems over 50% of the time I can’t watch a movie on the United app due to connection “error 3500”. It’s baffling why it works one on 1 flight and then the next flight it doesn’t.
Inaccessible with VoiceOver
blindUserNY on 2/2/2018
This app is not functional for blind users using VoiceOver to access screen contents. There is no way to get search results to speak, so you can’t select origin and destination. The controls for selecting dates also do not provide the feedback necessary to select a date.
Puzzled
sliversurferhi on 2/1/2018
I do not know how to get the app.
This app is god awful
Murtdizzle on 2/1/2018
The Delta app is sooooo much better. This literally makes me never want to fly United again. The number of times I had to enter my email (on different screens) alone was horrible. It took me a solid 5 minutes to get through the process before it would let me check in and then the tell me my flights oversold. Horrible.
Horrible Horrible Experience
Neal22222 on 1/31/2018
Booked a flight 8 months out using the United app. Went quickly until I was asked to select seats and was offered the chance to pay for upgrade to economy plus seating. I selected the upgrade, chose my seats and then spent 10 minutes filling out payment info for upgrade. At the very end, I was alerted that economy plus seating was not yet available for purchase even though the app offered me that option. When I called United Reservations, I was talked through the same laborious process (select your seat, tell us your credit card info, provide us with your billing address, etc) before again being alerted that economy plus seats had not yet been opened up for assignment. I expressed my anxiety to the agent that without knowing when economy plus seating might open up I might well miss an opportunity to literally give United ~$400 to upgrade to 3 contiguous economy plus seats. The agent told me that he wished me luck, but there was nothing he could do about it - and he seemed downright put out when I suggested United send me an alert via text or email when economy plus seating opened up for purchase. On top of all this, despite the fact that I was logged in as a United frequent flyer and using my United Visa Charge Card, neither the app nor the agent could cross index my credit card and billing address info to speed up my daily check to see if seats were available (remember, I’d already purchased the full fare economy tickets and had a confirmation number/code). Also interesting to note that the seating chart already showed some 1st Class and Economy Plus seating assigned and no longer available. Again, United Rep told me that these were probably allocated on a special basis to United Employees or VIPs who received special treatment. Were it permitted, I would cancel my reservation for a full refund and would seek service with a competing airline. Overall the app in particular and United in general have undermined our confidence in their dedication to customer support and we will not be using them again and we will aggressively campaign to discourage others from using the app or the airline.
Overhaul Sorely Needed!
K. Wenger on 1/30/2018
The app doesn’t sync with your frequent flyer account and thus doesn’t allow you to easily check in (requires manual flight entry) or easily view your account. Furthermore the the app does provide real-time feedback on flight delays or gate changes. The boarding pass on the app shows a gate when if you manage to check in, but if the gate changes (especially at connecting airports) the app will not update or notify you. Seriously, the app should at least leave the gate as blank so people check the monitors! Please take a hint from American Airline’s app. Overhaul sorely needed!!!
Horrible
Shshasharon on 1/29/2018
Says it has to update to continue, but there's not an update available so it goes in an endless loop. Useless. Also can't leave a review unless you create an original nickname which forces you to rewrite the review.
Doesn’t like apple wallet
sleder on 1/28/2018
Boarding passes evaporate for no reason. Just randomly disappears
Useless app
Jabberwoki)321( on 1/28/2018
Useless app. Allows you to check in only if you check in bags. Otherwise you need to see the airline staff to check in. But, isn't that contrary to the idea of reducing lines at check-in counters? Why should I have to go to one if I don't have any bags to check in?
Your flights won't show to check-in
utbrett on 1/28/2018
Have to look up reservation by confirmation code and last name - reservations tied to mileage # account should up for check-in in the account and not have to be searched for. This is pretty much airline apps 101 - app is bush league
Great app
weRtheborgUwillBassimilated on 1/27/2018
One of the best airline app compared to other airlines. Able to do most what I want but pay with Apple Pay. Pls enable Apple Pay support.
Unable to Pre-schedule/Pay for baggage
Tiweco on 1/26/2018
Tried repeatedly to complete the preboarding form with one bag for pre-pay. Kept taking me back to same ‘requires info’ page. So discouraging. Southwest’s pre-board process is so much easier!
Movies Don't Work on Ipad
pagescster on 1/26/2018
I have the latest updated version of the app on my ipad. When I try to play movies on United flights, the movie seems to load for 2-5 seconds but then the app crashes and closes. So I cannot watch movies on my ipad on United flights anymore, even though I have been able to in the past. This is something that occurs since the past few months (since November?). Ugh. Useless.
expand apple pay support, please.
Lfartola on 1/26/2018
I like the app, my experience with it has been good so far. Among other things, I just love to have the boarding pass on my Watch to easily retrieve for boarding. The one thing I’d like to see, however, is full Pay support. Right now, Pay is accepted for payment only when buying new tickets, but not for other purchases such as class/seat upgrades, baggage/pet fees or inflight wifi. And it’s also only accepted in the app, but not on united.com even though Pay on the web has already existed for over a year. Doesn’t united care about providing customers with a safer and faster payment experience? why are we still forced to type full credit card numbers and expiration dates for most purchases? That’s rather insecure and backwards.
Employee Res
MartinoDeStefano on 1/25/2018
Why don’t you incorporate employee res into this app, that would make our life so much easier
Lost my reservation and can’t add it again
BsAppHaHa on 1/25/2018
I’ve lost my reservation after that release and can’t add it again. Thank you developers for making this app useless.
Useful airline app
DBE944 on 1/24/2018
United’s app is very useful for international travel. It gives you updated information on all your flights, including aircraft, gates, mileage, ETA, and more.
Used to be fine
MarinFan on 1/24/2018
Now I don’t get boarding passes on my phone lock screen or my watch
Notifications don’t work anymore
Shep1369 on 1/21/2018
Doesn’t anyone check out basic functionality before the release an app?
Unable to checkin
Xfinity the time it will take to keep up with competition on 1/21/2018
What the heck happened to check-in button? So difficult to check in, both in IOS and Android apps! A step backwards.
Loyal customer turned away
MUNKHNASAN on 1/21/2018
The worst airline is has become! Will never fly United ever again in my life! I flew first class and they charged me $$$$ for my bags for a short flight and the lounge doesn’t even serve the first class customers! How crazy is this?! Doomed to be bankrupt immediately!
Embarrassing
Olivia-nyc on 1/19/2018
I recently started flying United and shocked at the difference with Delta and even American. Multiple clicks needed for basic functions. Very poor navigation and bugs. No need to recreate the wheel here. Just see what your competition has done.
App doesn’t load
katinscca on 1/19/2018
App fails to load after a “bug fix” update. Screen just appears and disappears.
1K, use everyday, works great!
Frankievt on 1/18/2018
I’ve been 1K for years, i use this app on the daily as I’m usually on the go and it works great. The recent updates with the bag tracker is epic and I honestly can’t complain. There could always be more prompt updates about delays, but if you aren’t stupid you can figure that out in 10 seconds. I’m way down. Thanks United!
1K Member
Jose Raul Diaz Jr on 1/17/2018
United’s app really seems to be sub par compared to the airlines. The app just looks old, ugly and out dated. I hope they fix that soon and give it a nicer and cleaner look.
Good to check your flights
So ron go on 1/16/2018
But if you try to check in? Good luck
Horrible App
grekk84 on 1/15/2018
I was on an extremely long flight and my wife and I were planning on passing the time by watching the movies. We had four devices, iPhone, laptop, Samsung tablet and Samsung phone. Before we left I updated the App on the three mobile devices. He App only worked on the iPhone. Very sad and unacceptable.
Worst app and customer service
airline reviewer on 1/15/2018
I haven’t been successful in using the entertainment if this app in the plane. This is very disappointing!
Awful
raygood on 1/15/2018
United and technology other than the airlines they purchase do not go together. They are constantly behind the curve, and this poorly designed app is testimony to their inability to put customers first.
Crap app
Awesome buuh on 1/15/2018
Crap
Free Tmobile GOGO internet not supported!!!!!
Pawtucketbrawler on 1/14/2018
Free Tmobile GOGO internet not supported!!!!! Please incorporate just like all the other airlines do into their airborne gogo internet services!!! Fix ASAP!
Great app
Tried1 on 1/14/2018
Have had it for years and for anyone to leave a 1 Star, it’s simply because they are united haters or simply don’t know how to use the app. It’s easy, convenient and as good as any other airlines -if not better- as it keeps improving. Thanks united. This app is always my life savior as I am a road warrior and I know the importance of this app.
Fact Sheet
  • Publisher: United Air Lines
  • Category: Travel
  • Released: Jul 19, 2011
  • Current Version Released: Feb 13, 2018
  • Version: 2.1.37
  • Size: 215.6 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Languages: English;