United Airlines

United Airlines

(8523)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 2.1.51 Jul 19, 2011 Jun 18, 2018 241.1 MB iOS 10.0 or later 4+
Download_on_the_App_Store
New in version 2.1.51

Bug Fixes

Description

United is pleased to offer the United Mobile App. The United app is optimized for the iPhone and compatible with the iPad and Apple Watch. From flight booking to flight status and much more, the United app is your indispensable travel companion.

Key features include:

Check-in
• Check in for flights, domestic and international for eligible travelers
• Change your flight
• Select alternative flight options if there are significant flight delays or cancellations
• Purchase Award Accelerator®, Premier Accelerator℠, Premier Access®, Economy Plus® seating and upgrades, subject to availability

Mobile Boarding Pass
• Store your United mobile boarding pass in the United Mobile App or save it to your Apple wallet for easy access
• Store mobile boarding passes for select partner airlines when you are connecting from a United flight to a flight on one of the participating airlines

Flight Booking
• Full-featured, native app flight booking, including the ability to search and book using miles for MileagePlus® award travel
• Purchase Economy Plus seating, Premier Access, and United Club℠ one-time passes, subject to availability

Flight Status
• Check the status of your upcoming flight or search for the status of other United flights with a flight number or route
• Access and view upgrade and standby lists
• View aircraft seat maps
• Get departure and arrival information
• View the current location of your flight’s aircraft
• See amenities offered in flight
• Receive flight status push notifications: Monitor a selected flight and receive automatic updates sent to your device

Reservation Management
• Manage your booked reservations
• Add and view current United reservations
• Change seats
• Change or cancel reservations
• Automatically upgrade and receive upgrade information if you are an eligible MileagePlus Premier® member
• Purchase Travel Guard® Insurance, Premier Access, and Economy Plus seating, subject to availability
• Add reservations directly to your calendar

MileagePlus Account
• Enroll in MileagePlus
• View your MileagePlus account information
• See recent activity and statements
• View flights, including current, past and canceled flights
• Add MileagePlus card to Apple wallet

Other Important Features
• Track the status of your checked baggage
• Stream and watch popular movies and TV shows from your own device on select flights
• View interactive airport maps
• See United Club locations and hours, and purchase one-time passes
• Eligible MileagePlus Chase Card members can access their one-time passes
• Schedule Uber transportation to or from the airport
• Play Sudoku games
• Share your reservations and check-ins with your social network and view our recent tweets

iPad Screenshots
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Reviews
Country:
They are the worst airline
Sammyflytrap on 6/20/2018
I flew United with my recent travel to Boston. I was so unhappy with my flight, with the customer service I received and I just wanted to get home when I landed in Ohare International Airport. Terrible airline. Terrible app and just such unbelievable terrible staff at Boston LOGAN airport and Ohare International Airport. So unhappy with my whole flying experience. I will use Alaska Airlines from now on.
Doesn’t work for more than 1 check-in
JohnLazar on 6/20/2018
I tried to check in all the family and you’re unable to continuously check in the family. You have to re-check each person separately and then once you get there, it decides that it’s only going to allow 2 of 4 people to scan their passports. Maybe United can spend some time on checking out this app or paying someone a little money to write good programming.
Doesn’t work for online check-in for international flight
MoonshineStill on 6/19/2018
The app will let me add the passport for the first passenger, but when I try to “add passport” for the second passenger, nothing happens. Have tried tapping the button for 10 minutes and it won’t let me any further. Have closed the app and started over on the check-in multiple times. The same thing happens every time when trying to upload the passport image for the second passenger. Guess I just have to do it the old fashioned way at the airport this time... :/
Slowwww
Buyphone on 6/19/2018
Every click leads to a loading screen for several seconds. Changing a flight leads to a blank white screen. Stop putting irrelevant crap like entertainment and maps and sudoku.
Beware of Upgrading Through App
jsc77908 on 6/19/2018
This app has some major software glitches where if you upgrade your flight you will be potentially charged multiple times. The app specifies that the transaction was not successful which is incorrect. There’s also no easy way to contact customer service through the app.
Seriously, United? This is the best your developers could do?
MMK-CLE on 6/18/2018
I have status on United and try to fly it exclusively. I will often forget how bad their app is until I have to fly another airline. The top competitors (Delta, American) have way better mobile applications and I can’t understand why United is lagging behind. Please work to improve this for your frequent flyers.
Don’t use this app when flying out of country.
ZmbRat on 6/18/2018
Traveling out of country and it wouldn’t check us in without uploading a photo of our passports. The app only allows one passport to be entered, and locks and freezes while trying to add the second passport. Had to restart multiple times, which forced me to enter the first passport again during each attempt, and had no success with the following passports. Then the system shut down. In short, we couldn’t check in at all. 👎🏻👎🏻
Does Everything I Need!
jgkmd on 6/18/2018
I travel frequently and it works very well. No problems loosing or seeing reservation, checking in or getting flight on an iPhone 8 Plus.
Bug fixes. Bug fixes.
RobertValenzuela on 6/18/2018
Again, WHAT was fixed?
Worst Airline app tried so far !
kevUllats223 on 6/18/2018
Never updates gates in real time. Travelled twice and unlike the American Airlines or Delta app. That immediately updates any changes to the flight or gate etc. is updated in the app. This does not even give you a notification change. Last time, I got a gate change notification while I was on the flight. Which I was fortunate to get on just because I suspected the app was not giving me all the information. For a major airline, pick up your game. You don’t charge lower than the airlines, so I expect the same service At least. That’s all.
Two out of three BAD
Flyer@1967 on 6/18/2018
Leaving Newark last Friday the plane was delayed. Nothing New for United but a gate change and an earlier birding made a situation very confusing. The worst part was the text that United was sending were completely wrong!!!! Wright by boarding times wrong gates! Amazed that anybody got on board!!! This Monday trying to get help with check in and had to get the attention of the two no-busy gate agents to get any help. Helping me with my check in was such a bother to them!! UN-FRIENDLY SKYS!!!
Somehow just as bad as a website
Efam.CO on 6/18/2018
I only downloaded this app because I can’t even book a reservation with the website. Thought I would give this a try. Somehow it’s even worse. It’s like United doesn’t want money.
Check in for international doesn’t work
Eyeis on 6/17/2018
Attempted to check in by uploading a picture of my passport. After it said check in was complete, my boarding passes were never sent. Now I have to do it at the airport.
Works when just using it for booking
Htowngtr on 6/17/2018
But don’t try to use it for in flight movies. I have a newer iPad Pro and the latest software for both iOS and United app yet my movies stop and skip every ten seconds. It’s literally unplayable, and this happens on each flight I take now. Quite possibly the worst system in place.
Least intuitive airline app
Enjoying-Videos on 6/17/2018
I have used many, if not most, of the airline apps, and United is by far the least intuitive and unnecessarily cumbersome. Seat Reassignment Sub menus do not contain current seat assignment. App is always requiring thumbprint, login information and confirmation number. None of these credentialing items seem to be stored nor is the boarding pass readily available. I would’ve expected more from United.
FIVE security questions? Seriously?
indiana explorer on 6/17/2018
I don’t need that many for bank or credit accounts!
Worst airline app ever
ofedds on 6/17/2018
Tried multiple times to check into my departing and return flights with this app and was unsuccessful both times. Passport scanner and general user interface is extremely buggy making it essentially unusable. Don’t waste your time, your better off just checking in at the airport in person.
Great
BenTheLeader on 6/16/2018
😀
Entertainment
d6pq on 6/16/2018
Try opening ‘entertainment’ on most flights; will not work
Needs a Complete Overhaul
mcedno on 6/16/2018
This app is the worst in the airline industry. Difficult to navigate, poorly laid out, just breeds amateur. Why are we asked for credit card information again and again while logged in? Please hire a professional software developer to completely recreate this app and lay the current one to rest.
App stops working
Weldman 2 on 6/15/2018
I tried to check in using this app. The passport scanning for this app is extremely poor. Initially I selected to check in for my my wife and me for a trip to Europe. I scanned my passport and the app performed fine. When I went to scan my wife’s passport in, the app stopped executing. I tried several times with the same results. The end result was I could not check us in.
Needs work
BrianWilsonTCU on 6/15/2018
My wife and I downloaded this app in preparation for our trip to Canada. There are several aspects that need to be addressed. First, it required my wife to check in each member of our family individually. That doesn’t save time. She also couldn’t get the passport scanner to work. Finally, when she got the boarding passes emailed to her, one came without a bar code. Overall, the app is a waste of time and needs to be dramatically improved.
Horrible
The truffle on 6/15/2018
This app does not work at all! It will not allow you to scan documents which prevents the user from receiving boarding passes. What’s the point of having a app when I just have to go to the desk anyway.
Literally the worst airline on earth
Angry dwarf696969696958 on 6/14/2018
App is unstable, just like their service and customer service. Maybe they should stuff more dogs into overhead bins.
Your Device Has No Connectivity
BayBilliards on 6/14/2018
Intermittently get this message: “Your Device Has No Connectivity”. No amount of uninstalling and reinstalling seems to help. It’ll work and then a few days later it won’t. And equally bad, the app keeps stalling when watching a movie in flight. Though that could be the choppy inflight WiFi.
Flight status on all Star Alliance partners
maboroghbro on 6/14/2018
The new addition to the app were we can search for flights on all SA members sure makes it seem like is a true seem less travel experience around the world.!!!
Interface is clunky and app is buggy.
Pjacobs13 on 6/14/2018
I have yet to figure out how to manage my reservations using this app, and have concluded it is completely broken, like so much else with United. For example, when I try to manage an existing reservation, I simply get a blank white screen.
Could be much better!
SportyChick5280 on 6/13/2018
Pretty good for boarding pass and booking flights but there are a couple of things that will drive you crazy - delays in app loading during check in process and even more frustrating you have to log in 3 separate times to go all the way through the flow to check your mileage plus accrual toward status. United needs to pay more attention to apps and in flight WiFi connectivity if they are going to have a hope at winning loyalty with technology dependent millennials like me!
Intl docs can’t be verified
santiadd on 6/12/2018
Hard to “scan” without any glare. Once I was able to get a decent pic, the system verified the document. Seemed to go through but when you agree to check in, docs couldn’t be added. And if you back up, it looks as if there were no documents added at all. Deleted the app - same. Hard reset my phone - same. Deleted the app again - same.
Great Airline, Great App
Teen75 on 6/12/2018
The United Airlines app is very clean looking. It's very simple to navigate and find what you're looking for. Ever since the merger was complete, I have never had a bad experience with United. United Airlines always leaves on time for the most part, and we get to our destination early 9/10 times. If you are a frequent flyer on United, I highly recommend getting this app!
Where is the boarding pass on my watch?
saru-9999 on 6/11/2018
Fitbit users get this function.
Won't search flights or do entertainment!!
Gbstanton on 6/11/2018
As of version 2.1.39, United has abandoned iPod touch 5th generation, my go-to device when traveling. No stars.
Worst airline app
Leviathan2311 on 6/10/2018
You will never know what is going on with your account. No updates about flight, sometimes let you check in, sometime don’t know what it does. For Flight status you have to re enter flight number again and again. Usability note - I have to travel this airline frequently since more then a year, but I would be lucky if I get status or checkin or anything done that is useful. Usually I waste time, but sometime I do get lucky. Actually all of them are same, we have no option - have to live with it...
Forced to use BROKEN update
theverdictis on 6/10/2018
The app we used last year worked perfectly fine and was actually pretty efficient. Unfortunately, the previous version is now defunct. We are now forced to use the June 2018 version, which is incompatible with most of our older devices. It cannot scan more than one passport for check in- the button to scan the others will not click at all. CAN THIS AIRLINE DO ANYTHING RIGHT?!
Flight info—yes. Entertainment only if your fun time includes self laceration
Optimist55 on 6/10/2018
For flight notification 4 stars. For entertainment negative 100 stars. After downloading and installing this app on my iPad, we took off for Great Britain. I was able to load movie titles, check flight info, and such. When I try to watch a movie, any movie, the wheel just spins and spins. It finally times out after about 10 minutes. I went through same cycle about five times before giving up. Never even got close to seeing anything.
App Should Be Backward Compatible
Urban Mobility on 6/10/2018
This app should work no matter what version. Don’t force an update when I’m trying to get in an airport in some foreign land. It’s a travel app - don’t force a function that usually requires me to be at home connected to WiFi.
Terrible airline
Blake Irwin on 6/9/2018
The app was broken, the WiFi was broken, my bag has not shown up it was supposed to be here at 7:00 because the flight people over packed the plane, but my luggage is now supposed to show up at around 11:00 tonight. Terrible airline, Terrible app
Just doesn’t work
mgiacomi on 6/9/2018
I hope united maintains their planes better than their apps.
It doesn’t work
South Texas Beach Bum 74 on 6/9/2018
Can’t get the scan passport function to scan more than 1 passport before it glitches. Called and they can’t help either. Guess I am stuck checking in at the airport.
Require an app for what a browser can do???
Peter67n on 6/9/2018
I have a great app on my phone that lets me read news, watch videos, and even add American Airlines and Lufthansa boarding passes to my wallet. It's called a Web Browser. Why should I download a crappy piece of 3rd rate slop for every company I do business with, agree to a whole other set of T&C to let them off the hook for their inevitable security screwups, and tie up GB of storage, just to act like its 2010? June 2018 version- this is worse than useless, actively wasting precious time by repeatedly failing to scan my passport.
The worst airline ever
👎🏾 united on 6/9/2018
To be very honest this is by fare the worst airlines I’ve seen in my LIFE, once you teach your employees how to treat your paying customers then you then it might get better but I tried flying with you guys and didn’t work out so I’d rather keep the current airline DELTA there better in everything then united airlines.
International check-in
ErrKanya on 6/8/2018
Tried to check my wife and I in on the app. The app would not let me scan more than 1 passport even though it kept telling me to scan two. Every time I tried to add a second passport it would just let me click the scan button over and over again with no results.
Satisfactory so far
Rmarranguez on 6/8/2018
From my experiences with United it’s been pretty good. I know there’s all kinds of stories of terrible things happening but this I will say this app has been extremely helpful. I’ve had my first Intl. flight with United (EWR-MAD) and I was impressed with the attendants and service. Hoping to reach 1 millions one day with United and get into premier status for life
Check-in trouble
Doorie21 on 6/8/2018
When trying to check-in to my flights it isn’t as easy as it used to be anymore. My flights don’t always pop up in the check-in screen and so I have to manually go about checking in but that is hard because the app asks for the confirmation number of the flight and I can’t find it anywhere on the app. It’s a major problem. I need to be able to check-in quickly, especially if my flight is the next day and getting the confirmation number isn’t always easy because I’m not always the one buying the tickets for the flight. This issue needs to be fixed.
Not worth downloading
Ratmum on 6/8/2018
This is the most useless app. I’m trying to check in. It will scan my passport, but won’t scan my husband’s, even though it is asking for his. So much for checking in online.
Horrible app
tegular user on 6/7/2018
We are group of 4, for first person it scans passport. For 2nd onwards, the button to scan passport simply hangs and doesn’t do anything. Even for first passport, it doesn’t scan well with no option for manual entry. Oh well spent 30 minutes of my life fighting this app and finally giving up.
Typical United Garbage
Traveler00112233 on 6/7/2018
This app NEVER works. I’ve downloaded it before the flight, during the flight (which I had to pay for), and after the flight. Still can’t access any content. United should be ashamed.
Will not add passport for second passenger to allow check in
kevinj123 on 6/7/2018
App not working- after successful upload of passenger 1 passport the app freezes and will not scan the 2nd passenger - just locks up!
Putting themself’s before customers
neil markert on 6/7/2018
We left from Cody WY almost 2hours late because the flight attendant not even the pilot wanted to sleep in and she also broke one of the bag holders and so they had to fix that making us miss our next flight and making us have to arrive to our final destination almost 3 hours later then planned honestly the last time I’ll fly with this airline because the way they compensated me is with a middle row seat in economy and 10$, but hey on the bright side they didn’t kill my dog or drag me off the plane
Excellent App! Easy & convenient to use...
Casa de Nygren on 6/6/2018
This App is just one more reason I love United. It is simple & straightforward & does the job just like I want it to. I can look up flights, purchase with miles or dollars, I can change &/or upgrade my seat without having to call an agent (saves $25), I can track the flight myself &/or send the flight info to someone so that they know just when my flight lands (this makes it super convenient for whomever is picking me up at the airport. All in all, this App is an awesome travel tool!
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