Marriott International

Marriott International

(28995)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 6.13.1 Aug 05, 2011 Jun 21, 2018 72.2 MB iOS 9.0 or later 4+
Download_on_the_App_Store
New in version 6.13.1

Bug fixes and improved app performance.

Thanks for your loyalty; we hope to see you soon. Until then, tell us what you think by rating us in the App Store.

Description

The Perfect Travel Companion®
Designed and developed for Marriott Rewards® members, the Marriott Mobile App makes managing your Marriott Rewards account and all your reservations, stays, and booking with Marriott® easier than ever.

With 4,400+ hotels and resorts from 18 brands in over 87 countries, there's a hotel option available for all your travels, and the Marriott Mobile App provides exclusive benefits for Marriott Rewards members to make your stay better, including Mobile Check-In with Room Ready Alerts (including priority upgrades); Mobile Requests & Chat with the front desk for everything from an extra pillow to luggage assistance; Mobile Key, which allows you to go straight to your room at select locations; and Mobile Checkout with late checkout requests from anywhere – all from your preferred mobile device. Visit mobileapp.marriott.com for more details.
 
WORKS ON APPLE
- iPhone, iPad, Apple Watch
- Apple Wallet: Add confirmed reservations and your Rewards membership card.
- TouchID on iPhone and iPad for simpler sign-in.
- Apple Maps: Seamless use of native maps to improve searches and directions to or from hotels.
- Available in English, Spanish, German, French, and Chinese.

MORE BENEFITS WITH MARRIOTT REWARDS
- Easy enrollment: Sign up for Marriott Rewards directly in the app.
- Member Rates: Lowest rate guaranteed for Marriott Rewards members.
- Account Activity: Anywhere access to account balance, nights, points, and activity history.
- Together with your SPG® Account: View your SPG account between the SPG and Marriott apps. In addition, transfer points between SPG and Marriott Rewards from the app.

RESERVATIONS MADE HANDY
- Upcoming Reservations: View and manage all your reservations, including adding them to Apple Wallet and your calendar, and save hotels for easier reference to re-book.
- Hotel Directions: Apple Maps–incorporated for smoother travel to and from the hotel.
- Hotel Contact Info: One-touch calling and mobile chat with hotels – no more scrambling for phone numbers.
- Active Stay: When you travel, your upcoming reservation becomes your homepage so you can readily access reservation information and Guest Services during your stay.

MORE CONVENIENT STAYS
- Mobile Check-In: Get priority room assignments and Room Ready Alerts before you arrive.
- Elite Benefits: Get priority upgrade assignments and confirmed priority late checkout.
- Mobile Requests & Chat: Make requests anytime for towels, toiletries, and other common asks. When you need more help, chat with the front desk from the app, no need to call.
- Mobile Key: At select hotels, go straight to your room and open the door with your iPhone or Apple Watch; it also works for the elevator, gym, parking garage, and other places a room key is needed.
- Mobile Checkout: Expedite your departure and get your folio without needing to stop by the front desk.

EASIER BOOKING
- Book our lowest rates, including rates exclusive to Marriott Rewards members.
- Search using your nearby location, address or point of interest
- Browse hotel photos, maps, city guides and amenities before booking or simply call a hotel (if supported by your device).
- Save and manage hotels at which you regularly stay so rebooking at the same hotel is faster and easier
- Get inspired with ideas for where to go and what to do at your favorite destinations with articles from Marriott TRAVELER.

READY TO GO?
Download our app and book a trip at one of Marriott’s 18 brands including The Ritz-Carlton®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels® by Marriott, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels®, and Moxy® Hotels.

iPad Screenshots
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Reviews
Country:
Doesn’t allow adding a prior reservation
justiceandfairness on 7/17/2018
I booked as a guest then tried to add the reservation to my account. The email confirmation said I had to go to the website. This is a silly extra step that apps like Alaska airlines don’t require. —And then on the website, I still couldn’t add the reservation under my account without calling for help. Not user-friendly at all.
Edit Room Needed Badly
imhoReviewer on 7/15/2018
The ability to modify an existing reservation desperately needs to be added to the app! I couldn’t find any way to modify my reservation through the app so called and spent almost an hour on hold to finally get it modified only to learn after that the mobile webpage does just that! No way should the mobile web outperform the app!!!
Terrible
sj122508 on 7/14/2018
Forced me to update and now I cannot even log in, it just loops me through the log in. No errors and I am probably locked out.
Why can't both my husband and I get the mobile key!?
kpm810 on 7/14/2018
My husband went into the app and confirmed and got notification with the mobile key. We share the app and login. When I logged on with my phone, the option to get a key was not available. Also we had to go to the desk to get a ticket to park the car. So, didn't save us checking in at the front desk.
Don’t waste your time
phfrfhyruhft on 7/14/2018
This app is apparently useless unless you join their rewards program. They send you emails to use the app for early check in but you can’t unless you join the club. I don’t want to join so I’ll just check in at the desk.
User Interface
Lucci from Rhodes on 7/14/2018
I just downloaded this app because I am staying at the Marriott in Detroit. This app is the most elegant and original user interface that I have seen IN A WHILE. Need to take my hat out and shout out to Marriott for creating such a cool app!
One small flaw
Suttaldy on 7/13/2018
In the accompanying iPhone Wallet card available through this app there is a typo in the “Rewards” phone number. It is impossible to dial from the card as I’m sure it was intended because the number lacks the country code (1) between the “+” and the 800 number. I use this app almost daily and love it.
Now it doesn’t let me sign in
RetiredLadyInSouthFlorida on 7/12/2018
I used to be able to use Touch ID to sign in. Now I can’t get in, not with Touch ID and not with password. Doesn’t tell me anything — just “sits there” as if the sign-in page has turned into a dummy. Duh!!!!!
Points not displaying correctly
Otj287 on 7/8/2018
Making requests to the hotel through the app is futile. More often than not, I make a request, it’s marked as “complete” and I check in to find it’s not. Just tonight - extra towels “complete” - check in room, it’s not. Other times, it’ll tell me a representative isn’t available. Why bother with this since it’s obvious that training employees in this is useless and making repeated requests is idiotic. Mobile room key doesn’t work. Standing outside like an idiot trying it over and over. Wound up going downstairs to get a regular key. So much for skipping the line and convenience. App just keeps saying “Oops. Let’s try again”. Thanks Marriott! Great app!
Useless
Xt2 on 7/5/2018
Plain doesn’t work. No way to make reservation without calling.
App not ready
olvrcno on 7/3/2018
App doesn’t do much. Hotel service was great though.
This app is ok but SPG has the better one
OutlierTR on 7/2/2018
This app is ok but it is hard to find the info you actually need and is not very user friendly. Hopefully they will all merge over to the better SPG app in August.
Fast Feedback
Millertimehero on 7/1/2018
You know I don’t like email surveys because they are usually too long. What you want is actionable feedback. If I want to provide some feedback about a stay as it happens how do I do that? For example, the 110 outlets near the bed where you would plug in an iPhone charger we’re all stripped out so the charger won’t even stay in place. It was at night before I went to bed. I wish I could have made the feedback in the app directly but I couldn’t. The next morning I checked out and left. Please make it easier to provide feedback directly through the app regarding a current stay thanks.
Horrible App
AbsolutSean on 6/29/2018
Hoping with the merger with Starwood, they use the SPG app going forward. The Marriott app is awful to use. Basic functions are way to hard, or not even available.
Useless
arpoideti on 6/28/2018
What is the point of having people check in on the app if they have to go through check in process again at arrival. Delete the app and save space
Mobile key doesn’t work
Gordon Ramsay Type on 6/28/2018
Didn’t work for two days, until fifteen minutes of standing at the front desk while they “resent” it...then it goes away again randomly, which becomes a big hassle if you leave your wallet in your room. Not sure what the point is of it really.
What happened?
Dr. Roxy on 6/28/2018
So I can’t checkout online anymore? That was key!! Can’t see my current hotel/reservation information? Really hard to manage your stay if you can’t see where you currently are because the app is only showing your future reservations! Can’t even go to it and quickly find the address for a lyft or pizza delivery. Terrible change
Useless
Canid on 6/28/2018
Was going to use this app to check in. Followed instructions from email, using same email account. Would not see our upcoming reservation. Completely useless.
Language change
Tajoahl on 6/27/2018
How can I change from Japanese to english?
Bring the old app back
mksdjdjxbd on 6/27/2018
I like to track progress toward lifetime status and it's more difficult to get to full site to see it (which should be in the app anyway). My upcoming stats don't show in the home screen. I wish there was a way to revert to the previous version.
Tons of selling - no value
A mobile dev on 6/26/2018
People don’t answer chat. All cross sell, zero value to customer. Didn’t check me in, didn’t act as key. Literally why does this exist? It shouldn’t.
Annoying
allnicksare taken... on 6/26/2018
Mandatory updates when you have little bandwith and need quick access is super annoying. All others-see the Hilton app no feature here which is not better there.
Good app, keep working on it
Jodiebeq on 6/23/2018
I’ve been able to chat with staff using the app. I would really like to be able to check into Vacation Club locations using the app. Also to know when VC villas are ready.
Doesn’t work
smaniel on 6/23/2018
I couldn’t get anything to work on this app. Mobile key wouldn’t even pull up to try to open the door.
Adding Guest/Spouse names
Khmallman on 6/22/2018
It is highly annoying that you can’t add your spouses name with a reservation and need to call hotel directly. Several times I couldn’t ch close in because my wife’s name is registered to the Marriott account. I used the app to make reservation and couldn’t checkin without my wife there. This is a pain when on family trips or traveling separately for our two kids sporting events. Need to allow spouse name to reservation profile in settings if this is gonna be used as a business and family used app. Have a primary and secondary profile. Not always traveling together but my family is able to benefit from points and travel.
App
long term uset on 6/21/2018
Conversion has taken a great app to lows I couldn’t imagine. Doesn’t work; can’t sign in unless a phone call is made to reset password. After a couple of times it gets old and stale. Not corrections or updates for months. Not good service. One star only to be able to post this comment.
Worst UI
Alex9048 on 6/21/2018
The worst interface I've ever seen. Why did Apple approve this interface? A floating action button in the bottom right to switch between 3 views?? Why not a tab bar?? A FAB for going back?? You guys need to read the human interface guidelines.
Terrible
AngMVC on 6/21/2018
This app is terrible. My company recently switched from Hilton to Marriott and it has been a struggle as a frequent business traveler. I hate the Wonder button at the bottom right. Also, as someone that has to do thousands of dollars in expense reports per month, PLEASE ADD PREVIOUS STAY INVOICES TO THE APP! Hilton has this capability, why can’t Marriott? Hilton app was very easy to use, Marriott should replicate their features.
Deceived
Mdesr123 on 6/19/2018
I was deceived about the valet parking. It was enthusiastically suggested to park elsewhere by their employees to save money since I wasn't going to use my car and was only staying one night. I was enthusiastically persuaded to save $20 parking in the lot just down the street. Instead of conveniently paying $40 for parking at the hotel, I paid $46 for a public lot requiring a long walk through seemingly unsafe areas. It's really sad when a hotel misleads you and then won't acknowledge their mistake. A lady named Anna said she completely understood and would leave my stay open and get back to me. Today after calling the hotel, I was told by a manager named Kenya that she couldn’t help me and to call back in a week to talk to the general manager. I thought it strange that an employee would suggest parking elsewhere, especially when I was gladly going to park at the hotel. I guess the attendant wanted me to tip him for "saving" me money. Really a big rip off and an uncaring manager.
Excellent
therOiSu on 6/19/2018
I love the apps. I tried some request through apps like room service and in just a minute my request arrived. The only thing that wasting my time is the mobile key, sometimes it tooks a minute before i can access my room, gym, elevator etc. sometimes working sometimes no.
Adding reservation feature needed
Momof2melonheads on 6/17/2018
My reservation isn’t showing up for some reason so it would be nice to be able to add it and save to the app. Now I can’t check in until I get to my destination.
App only works on outside doors.
28SELA on 6/16/2018
The app only worked on the outside doors not my room until 7:30 PM. Cannot get it to work at all now.
Good when it works
Winters-01 on 6/15/2018
Great when it works. Password policy is a nightmare and the app crashes a lot. Stupid offshore developers. Love you Trump. Save us.
Login doesn’t work
CMADTMIFYB0623 on 6/14/2018
Fix the login issue it’s ridiculous.
Again no notice
J d smith on 6/14/2018
This is twice now that they kill off the app without notice and make you download the latest and greatest app. This always happen the worst possible time. A notice or grace period would be a better way to go. I can't understand that is the only app that I have that preforms this way. Sometimes the old version is better than the new version so you go through this experience for a buggy release that was tested
Crap
Deaninsandiego on 6/14/2018
Trying to log in using Face ID. App doesn’t respond. Is the password incorrect? What’s the issue? At least give me a message/response
Marriott doesn’t believe in freedom of expression
Bharatiya24 on 6/13/2018
Marriott recently fired their Michelin star chef Atul Kochhar for expressing a personal view on twitter. This made it clear that Marriott as an organization doesn’t believe in freedom of expression and diversity of opinion. In response to this episode, I am giving 1 star on this app and will ensure that I never stay in any hotel with the Marriott brand name even if it means paying more to stay at any other competitor.
Not good lately
AG Nuance on 6/13/2018
Tried app and web site today. Didn't work. Forcing me to chg. password but then web site says "We are experiencing technical difficulties. Please try again." Can't make a reservation.
The ability to book a room using points does not work!
Gamergamer12345 on 6/13/2018
I used to be able to do this and now I cannot do it. It is aggravating to have to call the hotel. Please fix this problem! I am a gold elite member and use your app a lot.
Totally frustrated
Lobogris64 on 6/13/2018
App was working perfectly up to about a month ago. Will not process my sign-in now. Called customer service, was put on hold for seventeen minutes. Tried app on Android, that’s working fabulously, also signing into account from laptop works just fine, not so much with my iPhone. Totally frustrated! Any help would be greatly appreciated!
Kluge
chattertong on 6/12/2018
Hard to mess up what should be simple, but they worked hard and achieved it. I want to be able to find information relevant to me reservation quickly and without jumping through hoops.
App forced termination
Lost_Kitten on 6/12/2018
unable to login
Key and links broken
Not-happy_dad on 6/11/2018
This app makes Marriott look like a joke. I guess that goes well with the falling expectations at the hotels. This comes from a lifetime rewards level member.
Are you kidding me?!?
Kha$h on 6/10/2018
You’re now the world’s largest Hotel chain, and your App won’t let me chose more than one night. The date choice function simply doesn’t work. Maybe the Starwood people can help you??
What happened? Not working since update.
CaldwellsApple on 6/10/2018
I liked the app but since the most recent update, it just shows the logo beating like a heart and won’t open. Cute, but not useful. Very annoyed.
Can’t tie current reservations to the app
mce3025 on 6/10/2018
If you make a reservation through Marriott.com or over the phone there is no way to see that reservation in the app.
Almost Worthless App; no results
W-T-H on 6/8/2018
This app’s concept is great. It’s pretty much worthless though since the hotel never stocks the room as requested. The app makes it seem as if they acknowledge and will fulfill the requests. However, it’s as if you’re talking to a virtual person and the hotel doesn’t use the app at all. We’ve used it with multiple stays and different hotels/cities. Completely flabbergasted as to why the app exists at this point. Severely disappointed with Marriott.
Good but requires login way too frequently
Pete5672 on 6/8/2018
Functionality solid but almost always need to type password, even with save password on..
Folio
mirtatrim on 6/7/2018
I love marriott hotels but Hilton is much more helpful with automated folios emailed. I cant get marriott to give me one unless I go to their website- this App is not helpful whatsoever for previous stays. Whats the benefit to digital checkout if I cant get a simple receipt digitally. Please fix.
Great stay
Slleblanc on 6/6/2018
Lovely place, very well located. Would stay again.
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