This version of the app is not recommended   
Current Version (607)
All time (27581)
App last updated Jan 09, 2018
New in version 6.9.2

We’ve made some bug fixes and improved app performance.

Thanks for your loyalty; we hope to see you soon. Until then, tell us what you think by rating us in the App Store.


The Perfect Travel Companion™
Designed and developed for Marriott Rewards® members, the Marriott Mobile App makes managing your Marriott Rewards account and all your reservations, stays, and booking with Marriott® easier than ever.

With 4,400+ hotels and resorts from 18 brands in over 87 countries, there's a hotel option available for all your travels, and the Marriott Mobile App provides exclusive benefits for Marriott Rewards members to make your stay better, including Mobile Check-In with Room Ready Alerts (including priority upgrades); Mobile Requests & Chat with the front desk for everything from an extra pillow to luggage assistance; Mobile Key, which allows you to go straight to your room at select locations; and Mobile Checkout with late checkout requests from anywhere – all from your preferred mobile device. Visit for more details.
- iPhone, iPad, Apple Watch
- Apple Wallet: Add confirmed reservations and your Rewards membership card.
- TouchID on iPhone and iPad for simpler sign-in.
- Apple Maps: Seamless use of native maps to improve searches and directions to or from hotels.
- Available in English, Spanish, German, French, and Chinese.

- Easy enrollment: Sign up for Marriott Rewards directly in the app.
- Member Rates: Lowest rate guaranteed for Marriott Rewards members.
- Account Activity: Anywhere access to account balance, nights, points, and activity history.
- Together with your SPG® Account: View your SPG account between the SPG and Marriott apps. In addition, transfer points between SPG and Marriott Rewards from the app.

- Upcoming Reservations: View and manage all your reservations, including adding them to Apple Wallet and your calendar, and save hotels for easier reference to re-book.
- Hotel Directions: Apple Maps–incorporated for smoother travel to and from the hotel.
- Hotel Contact Info: One-touch calling and mobile chat with hotels – no more scrambling for phone numbers.
- Active Stay: When you travel, your upcoming reservation becomes your homepage so you can readily access reservation information and Guest Services during your stay.

- Mobile Check-In: Get priority room assignments and Room Ready Alerts before you arrive.
- Elite Benefits: Get priority upgrade assignments and confirmed priority late checkout.
- Mobile Requests & Chat: Make requests anytime for towels, toiletries, and other common asks. When you need more help, chat with the front desk from the app, no need to call.
- Mobile Key: At select hotels, go straight to your room and open the door with your iPhone or Apple Watch; it also works for the elevator, gym, parking garage, and other places a room key is needed.
- Mobile Checkout: Expedite your departure and get your folio without needing to stop by the front desk.

- Book our lowest rates, including rates exclusive to Marriott Rewards members.
- Search using your nearby location, address or point of interest
- Browse hotel photos, maps, city guides and amenities before booking or simply call a hotel (if supported by your device).
- Save and manage hotels at which you regularly stay so rebooking at the same hotel is faster and easier
- Get inspired with ideas for where to go and what to do at your favorite destinations with articles from Marriott TRAVELER.

Download our app and book a trip at one of Marriott’s 18 brands including The Ritz-Carlton®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels® by Marriott, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels®, and Moxy® Hotels.

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User-friendly and actually useful.
"Surviving and Thriving" on 1/21/2018
Great app. Thanks.
Can’t rate it when it doesn’t work
Chairmans Club on 1/21/2018
Mostly malfunctions when it does open. Now I’m in a constant loop - time to check in to reap your elite benefits. Then - go to the app then - oops something went wrong. 3 years age they tried a different Pp that left me stranded outside my room & had to go to front desk to get in.
App not working
Kkwoodbury on 1/21/2018
The app has not been working the past several days?
Marriott Mobile App
Monte in KY on 1/21/2018
Ok, I’m a lifetime Platinum member and my mobile app has not worked for almost two weeks (as of 1/21/2018). I used the update function this morning and still no dice. Come on guys- Marriott is way better than this... Monte
Mujd96 on 1/21/2018
This app no longer works and hasn’t for several days. Why is this so hard for Marriott?
No access
K2jefff on 1/21/2018
Been experiencing trouble for days. New update has seemed to disable app entirely.
Completely crashed
Grateful for this provision on 1/21/2018
I can’t find any information about the functionality issues of this app. It will not load on any of my devices and it is preventing me from using the check in feature. Very frustrating. Reinstalling does not help.
Does not work at all
DWATL on 1/21/2018
The mobile app stopped working 2 days ago. You can log in or access anything. It says we are experiencing a problem. Deleted the app twice. Same pop of we are experiencing a problem. Very frustrating
App doesn’t work
Dube178 on 1/20/2018
I got an email for early check in , and can’t even get into the app.
Won’t connect
jmcgee_jr on 1/20/2018
Been trying for days. Deleted reinstalled. Just says oops we’re having issues but don’t worry we’re working on it.
Too many problems
LuckyInFlorida on 1/20/2018
Can even open it for the past day. Not available when I need it.
App keeps crashing
LinaMuzik91 on 1/20/2018
The app has worked always and never gave me problems. Now I can’t see my reservation at all and I have been calling all morning to find out if I’m able to check in early. This isn’t helpful, please fix!
App isn’t working
Dibso on 1/20/2018
Just downloaded the app and it is not working at all rather it refers me to the website due to an ongoing error or issue with the app.
Why bother?
MattSellsSubies on 1/19/2018
After literally being begged via email to download this app, I can’t even sign into it using my log in credentials. What good is it to have an app on my phone that I can’t do anything with? The answer is, it isn’t.
Never actually able to use this app!
smeyer on 1/18/2018
EVERY TIME I try to use this app I get into an infinite loop while attempting to log in. Usually traveling of course and just want to have an easy convenient way to find a hotel or check in. Very frustrating!
Down hill
not happy rewards member on 1/18/2018
This app used to be good for reward longer!! As a Platinum Elite we used to get special booking preference, nope they did away with that...hmm. Maybe time to look into Hilton rewards?
Great for everything but requests
CPAW8 on 1/12/2018
I really like the app, but I have tried the request option for services 6 times at different hotels and brands (full service Marriott, residence inns, courtyards, Spring Hill suites, townplace suites) and I have never gotten what I have requested. One time I chatted with the hotel via the app and the manager said they were working out the bugs, but would make sure it worked the next time I came in. I tried it again when I came in two weeks later to the same hotel and still didn’t work. Every time it says the request was fulfilled.
Mr.HE/ZhengZheng@BeiJing on 1/11/2018
Hong Kong Macao China Taiwan Tibetan... cool... What a really Us App...I can make foreign rewards point easily ~~ *over*
App worked great
Bo Dollar on 1/11/2018
On December 3, 2017 I stayed in New Orleans and I used the app to order room service and other requests. And within minutes there was a knock at my door.
Doesn’t work - support is bad
Terminationshok on 1/11/2018
The mobile key never came. It took the support chat 15 minutes to tell me to go to the front desk. What is the point?
Excellent App
Cataclizm on 1/10/2018
This app makes keeping up with your rewards, reservations, and etc very manageable. Mobile check in is also a plus.
Please Test with actual users
Jack5807 on 1/7/2018
Come on guys. You are making it impossible to check on the next night’s reservation during a current stay. Some of us take road trips when we go places.
Good But Needs Improving
Mikey1492 on 1/4/2018
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
So easy
EbbyTheFree on 1/3/2018
No glitches or crashes so far and I’ve used this to book about six stays already. Book reservations in a minutes time. I like the app more than the website.
Remove the “No nearby hotels”
Bernie2108 on 1/2/2018
If I purposely don’t share my location, and want to type in where I want to go, it is annoying to get the message EVERY time about “no nearby hotels”. Duh...... it’s why I am not sharing my location and need to book in another city.
I Love Marriott and the App
Justice411 on 1/1/2018
Mobile key is a good idea but overall it's cool
SchroederMcG on 12/31/2017
What is this! It seems to be web-based. This "app" is terrible! How is this app STILL approved for use on the iPhone App Store!!!!!
Bob with an H on 12/30/2017
I have 2 rooms booked. This app only allowed me to check in to one of the two. I called the Hotel but they were no help checking in. They said they could not check me in to the 2nd room. The 800 service desk was also no help.
Latest update
boymarty on 12/30/2017
When you open the app and sign in. If you want to view messages from the drop down menu, once you re enter your password, the app quits, 100% of the time
Would be great if hotels actually honored half of the features!!!
BusterSEMM on 12/29/2017
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
App won’t let me sign in
Dobysmom on 12/29/2017
Love Marriott, won’t stay any other place. App used to work, but it won’t sign me in. I closed it, resigned in, it spins as if it’s signing me in, but it never leaves the sign in page. Can’t figure out how to send a note to support. Please fix! Updated: deleted app, reinstalled. Now working!
Neat app but useless interface to the properties
Review Madness on 12/28/2017
App is designed well. Problem is that hotels don’t seem to respond to requests made on the app. I’ve used it three times to check in and make specific requests and every time the hotels failed to acknowledge same making the app a total waste of time. Example: Reserved a room at Waterside Marriott in Tampa. Checked in with the app the day before. All set? Nope. Arrived at the hotel the next day and no room avail. Eventually I got a downgraded room and none of my requests on the app were done. That took 45 minutes at the front desk. So: A great idea with crap implementation. I advise avoiding altogether. Do yourself a favor and call the hotel instead. Easiest to delete app I ever saw. Welcome to 1995 again.
Functionality issues
Team Hefe on 12/27/2017
The Marriott app has always been sub-standard to other hotel apps I’ve used. Cumbersome to navigate and book. They have fixed most of that, but the password reset doesn’t work. I’ve tried using my email and account number, neither is recognized, so I always have to call the reservation number.
Don’t use mobile check in
RNCCM on 12/25/2017
While mobile check in is convenient, my three times using it got me the least desirable rooms in the house. Ground floor rooms with parking spots just outside of your window to rooms closest to the elevator with all the noise that accompanies it is what you’ll get. My third time at a Residence Inn got me a room that stunk like curry from the previous guest who must have cooked a goat. You’re better off chancing it without mobile check in with a possible upgrade if the availability is limited.
Changes my location
Banananababanana7 on 12/25/2017
Twice now I have booked a room after typing in my destination only to end up booking a room in another town. Then when I call the customer service at the other location is rude and not helpful! I stay at Marriotts all the time so it would be great if the app could work without changing my destination!
Nailed it
GridironGold on 12/24/2017
It’s hard to imagine how this app could be better. I am able to find and book a hotel in under a minute and have booked in an airport, in a snow storm, in the car—anywhere anytime. Kudos for nailing it in every way.
Awful app experience
Fnkei on 12/24/2017
This app is terrible for booking rooms. It is much easier to call than to try to wade through this app. The most frustrating part is booking the number of days. I want to pick multiple days to stay and the app does not seem to let me do this. Awful and frustrating experience. I will delete this app right now.
hotel search
Scottamo on 12/23/2017
I would like to be able to enter an address and get a map of all nearby Marriotts by brand and distance (maybe even Starwoods)
Mobile key is faulty
Word Up People on 12/22/2017
The bluetooth mobile key malfunctions more often than works. Fix bug.
If only I could get a receipt
Travel 4x week on 12/21/2017
I am a loyal Elite travel 75+ nights a year minimum Marriott guy so I say this with a broken heart!!!! Please please please!! Let me click on my stay and forward a receipt to an email or a printer through my IPhone. At times I am forced to stay with the competition and it works flawlessly. Other then that a great company and great people. This is a major headache for a lot of people.
A great app finally!
Tony_AZ on 12/19/2017
After a rocky start, the app seems to at least be working now. The design is still rather foreign to an iphone, but at least it works. Also, to the mental giants reviewing properties here in the app review.... wow, who ties your shoes in the morning?
The app will not stay logged in. Even after the upgrade the watch app doesn't work!
HD GAS MAN on 12/19/2017
The app will not stay logged in. Not staying active makes it frustrating and useless as an Apple Watch app. I'm Lifetime Platinum Preferred Elite. This app makes me want to stay at the Omni! The app works well on my phone but is useless in my Apple Watch
New update keeps giving error message
Tra_lip on 12/19/2017
Since the new update, I am unable to check in through the app and when I search to create a reservation i keep getting an error message stating, “Nil refresh token when asking for log in”. Please fix!
Ruined-terrible update.
Clubnev on 12/19/2017
The new app stinks. No menu option. I click on Settings and my info is incorrect. There’s a “Marriott” icon instead of a menu option. I have to toggle through pre selected screens to get to where I want. I can’t find anything. “My Reservations” are not in sequential order. I can’t add info to my current reservation. Wait before updating. The app needs serious work. I called the technical support and they had no clue. They said they have been receiving calls all morning. I suggested they download it on their phone and try it, they will see the problems. Typical corporate lack of training. Take your tax cut and use the $ to train your employees when you make major changes.
App broke can’t even login
Corefile on 12/18/2017
New release is terrible - can’t even login to my account
Decent, but needs some work
Connor Fitch on 12/18/2017
I can appreciate that Marriott tried to differentiate their users App experience from competitors, however, it creates a clunky feel with an overall worse user experience. It is impossible to view previous stays inside of the app (you have to go to the Marriott website), and navigating is done by a “wonder button” for lack of a better phrase. You can not selectively toggle between individual menus, but instead tap a button the Marriott symbol which cycles you through the different menu options (booking, account, current stay). When selecting directions to the hotel through either google maps or Imaps, it uses to coordinates which I find weird, and difficult to verify. Further, the app has a heavy reliance on the Marriott website. This results in long loading times for different screens and a poorly integrated experience. Aside from that, the screens look good and it has a modern feel, but needs some serious work in the realm of usability and integration. Marriott is a great brand and I hope they can address some of this in future updates! I strongly prefer the Hyatt and Hilton apps for comparison..
App totally non functional - again
Keloutwest on 12/17/2017
“Null” keeps showing up. Can’t even force a manual logout and login. Marriott- go with the SPG app it’s way better.
Fairfield Marriott in Gastonia
rjschwarz2 on 12/17/2017
The front desk person, Christopher, who was working on Sunday 12/17/17 was the rudest desk person I have ever met. I kindly asked him if he could open the bathroom for my daughter and I because it was locked. He said someone must be in there. I knocked several times and asked if anyone was in there and clearly nobody was. I told him nicely a few more times and he wouldn’t even look at us or get up from his desk to check. He just said we need to wait. I then asked if I could go back up to my room we’d just checked out of less than a minute prior to use the restroom and he once again stayed in his chair looking at his iPhone and said no. If you continue to hire people like this at your Marriott we will be switching to a hotel chain that is accommodating and respectful to their guests. Unfortunately little things like this make a big difference.
Worst Mobile App Ever!!
Hoosier-Matt-87 on 12/16/2017
I cannot tell you how bad this app is. It doesn’t ever really maintain your login ID and password enable touch ID but doesn’t let you login with touch ID. Then they list the number for customer support for the app and you call that and it takes you to the main reservations number. They then tell you that they have the car back to a different 800-number and their call center doesn’t have it technology to transfer you there. Then when you finally get through to Support, they tell you to uninstall the app and turn your phone off for five minutes and reinstall it...Are you freaking kidding me! These guys don’t understand customer experience or mobile technology at all. Let CEO or the CMO should be fired!
Super glitchy
Jacob Gardner on 12/16/2017
A lot of great feature “ideas”...but most don’t work depending on property
Fact Sheet
  • Publisher: Marriott International
  • Category: Travel
  • Released: Aug 05, 2011
  • Current Version Released: Jan 09, 2018
  • Version: 6.9.2
  • Size: 76.3 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Languages: English; French; German; Chinese; Spanish; Castilian;