Marriott International

Marriott International

Travel Lifestyle
This version of the app is not recommended   
Current Version (666)
All time (23831)
App last updated Nov 16, 2017
Screenshots
New in version 6.8.2

6.8.2
This release includes iPhone X optimization, enhanced app performance and bug fixes.

Let us know how else we can serve you by rating us in the App Store. We appreciate your loyalty and look forward to your next stay!

6.8.0
Here are the new features for you in this release:
- Find & Book: Search results are now more complete by showing hotels with availability and unavailability
- Detailed hotel info: Easily explore and book spa services at the hotel or nearby locations during your next stay (select properties only)

Description

The Perfect Travel Companion™
Designed and developed for Marriott Rewards® members, the Marriott Mobile App makes managing your Marriott Rewards account and all your reservations, stays, and booking with Marriott® easier than ever.

With 4,400+ hotels and resorts from 18 brands in over 87 countries, there's a hotel option available for all your travels, and the Marriott Mobile App provides exclusive benefits for Marriott Rewards members to make your stay better, including Mobile Check-In with Room Ready Alerts (including priority upgrades); Mobile Requests & Chat with the front desk for everything from an extra pillow to luggage assistance; Mobile Key, which allows you to go straight to your room at select locations; and Mobile Checkout with late checkout requests from anywhere – all from your preferred mobile device. Visit mobileapp.marriott.com for more details.
 
WORKS ON APPLE
- iPhone, iPad, Apple Watch
- Apple Wallet: Add confirmed reservations and your Rewards membership card.
- TouchID on iPhone and iPad for simpler sign-in.
- Apple Maps: Seamless use of native maps to improve searches and directions to or from hotels.
- Available in English, Spanish, German, French, and Chinese.

MORE BENEFITS WITH MARRIOTT REWARDS
- Easy enrollment: Sign up for Marriott Rewards directly in the app.
- Member Rates: Lowest rate guaranteed for Marriott Rewards members.
- Account Activity: Anywhere access to account balance, nights, points, and activity history.
- Together with your SPG® Account: View your SPG account between the SPG and Marriott apps. In addition, transfer points between SPG and Marriott Rewards from the app.

RESERVATIONS MADE HANDY
- Upcoming Reservations: View and manage all your reservations, including adding them to Apple Wallet and your calendar, and save hotels for easier reference to re-book.
- Hotel Directions: Apple Maps–incorporated for smoother travel to and from the hotel.
- Hotel Contact Info: One-touch calling and mobile chat with hotels – no more scrambling for phone numbers.
- Active Stay: When you travel, your upcoming reservation becomes your homepage so you can readily access reservation information and Guest Services during your stay.

MORE CONVENIENT STAYS
- Mobile Check-In: Get priority room assignments and Room Ready Alerts before you arrive.
- Elite Benefits: Get priority upgrade assignments and confirmed priority late checkout.
- Mobile Requests & Chat: Make requests anytime for towels, toiletries, and other common asks. When you need more help, chat with the front desk from the app, no need to call.
- Mobile Key: At select hotels, go straight to your room and open the door with your iPhone or Apple Watch; it also works for the elevator, gym, parking garage, and other places a room key is needed.
- Mobile Checkout: Expedite your departure and get your folio without needing to stop by the front desk.

EASIER BOOKING
- Book our lowest rates, including rates exclusive to Marriott Rewards members.
- Search using your nearby location, address or point of interest
- Browse hotel photos, maps, city guides and amenities before booking or simply call a hotel (if supported by your device).
- Save and manage hotels at which you regularly stay so rebooking at the same hotel is faster and easier
- Get inspired with ideas for where to go and what to do at your favorite destinations with articles from Marriott TRAVELER.

READY TO GO?
Download our app and book a trip at one of Marriott’s 18 brands including The Ritz-Carlton®, EDITION®, JW Marriott®, Autograph Collection® Hotels, Renaissance® Hotels, Marriott Hotels®, Delta Hotels®, Marriott Executive Apartments®, Marriott Vacation Club®, Gaylord Hotels®, AC Hotels® by Marriott, Courtyard®, Residence Inn®, SpringHill Suites®, Fairfield Inn & Suites®, TownePlace Suites®, Protea Hotels®, and Moxy® Hotels.

iPad Screenshots
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Reviews
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App
Sligh10 on 11/17/2017
Fastest reservation via app compared to other competitors I was apprehensive at first I wanted to call or stop by the front desk. I am glad I used the app to make a reservation
Upgrade glitch?
IamMBB on 11/17/2017
I’ve used the app for years and found that it has worked well. However, today when I went to check availability for next week, the app will only allow me to book for one night. I can’t select multiple dates in the calendar, I can’t free text the desired dates, I can’t choose the start date and add additional nights. Useless.
Not intuitive.
lilbitpissed on 11/17/2017
Can’t load previous reservations for early check in. Awful
I love Marriott
TeeRGee on 11/17/2017
This is an awesome app for an awesome company. In 10 seconds she can have your room booked and be on your way. Perfect application.
Thank you to Springhill Suites Spring Tx
Mrs. Koch on 11/17/2017
I want to personally thank the GM and it's entire crew for providing the very best service and hospitality! I have been in Texas most of 2017 away from home and this hotel ensured I felt safe, comfortable and as if I was part of there family, making me feel just like I was at home. I could have stayed anywhere but chose to come back every time because of this team! Thank you to all! You are not just a hotel to me you are my friends and family.
Just a little suggestion
Hiraluli on 11/16/2017
I love the app. It is super friendly and minimalist, but I would like to have the option of having filters, like searching for dog friendly hotels, like I do on the web page. In that part it can get a bit frustrating, if you are searching for something in particular you have to search in the internet.
Great app. Easy to use and meets most of my needs
DCanuck77 on 11/16/2017
Very useful app.
Had the Flu!
Hannahmaya on 11/16/2017
Had made reservations at the Courtyard Bradenton, Sarasota Marriott and had to cancel because I got the flu. The individual that took my reservation did not give details of the cancellation policy and so I thought I would be able to get a return on the reservation. When I called to cancel because of the flu , to my disappointment in canceling the reservation I lost the full amount. The sad thing is that the individual that took my reservation wrote down that she talked with me about the cancellation policy which was not true.
It got easier
munsini on 11/16/2017
Love that i can see points versus dollar cost simultaneously, overall the site is simpler or more straightforward! Thx!
Why show unavailable hotels??
MKaz74 on 11/14/2017
I’m at a loss as to why you’d want to see all the hotels in an area for given dates regardless if they are available or not. I liked it much better when you only displayed available hotels. At the very least make it an option. 2 stars rated until this is fixed!
Love this app!
Yolie924 on 11/14/2017
This app is amazing. I use it regularly. It is simple to use and very intuitive.
App features
Captain fenshark on 11/13/2017
App features are a little weak. You can book a room just fine but you're limited on room preference options.
Couple things to make the app perfect
9Ballfool on 11/13/2017
Should be able to add additional guest names to reservation so they are able to get a key if they arrive separately If I check in with app, I cannot get an upgrade room.
Greatest
Zulu4life on 11/12/2017
Easy to operate and see your reservation
The new app is too showy and difficult to use
Bananban 101 on 11/11/2017
See above
Not reliable!
Grandma Shops on 11/11/2017
We thought this would be a great tool to use for checking in while we are driving to our next destination. We tried checking in using the App and on that particular night we were staying on points. We received a confirmation that we were checked in. The desk clerk welcomed us and thanked us for checking in with the App. The next morning we received a notification from our credit card company that we had been charged for the room. When we asked the morning desk clerk why we were billed her answer was “you didn’t check in so you were charged a no show room fee”. It took a few days to get the charge removed from our credit card. We just tried it again and now the App won’t let us check in... Very frustrating
App
foleyloaded1792 on 11/10/2017
Not intuitive app. Look at Hilton
Happy with the APP so far
jjj小宇宙 on 11/8/2017
I normally use the app to book my stay and check in. It's very convenient to use.
So bad I change my travel preference to Hyatt
8252ipod on 11/7/2017
Horrible app. Keeps giving error messages. Reset password still will not work. Horrible.
Multiple discount search
M row on 11/7/2017
App is great but would be better if it allowed to search more than 1 qualifying discount at a time. Currently only allows to search one option at a time, (AAA/CAA, AARP, Government, etc.) which makes searching frustrating and take 4 times longer than it should as you have to select one option, search, compare, and then back all the way out to repeat the process with another option. I’m eligible for both AAA and Government rates, but cannot see both options from a single search.
Love the iPhone X experience
dalagatan on 11/7/2017
Just looks stunning on the iPhone X - well done, Marriott
Makes life easier
Furnitureguy23 on 11/7/2017
I use this app all over the US and abroad...it's one less detail I have to worry about.
Please fix date selection
Elstrodster on 11/6/2017
Tried and tried to select 4 consecutive dates for my stay but it would not allow me to select 2 at the most. I gave up and logged in from my laptop.
Very convenient
Lizburg132 on 11/6/2017
Not bad
Not allowing signin on X
Dr.-B on 11/5/2017
Please fix
Updates
Scarce49 on 11/4/2017
How about consolidating some of the updates instead of having one just about every week
Used to be the best....now not so much!
jaatman on 11/4/2017
First: Due to family illness, I checked out of the hotel a day early (yesterday). This morning I get a notice on the app that it it time to checkout. In addition, I had not received the promised email receipt from over 24 hours ago. I called the hotel and the front desk confirmed I had been checked out yesterday. When asked about the receipt I was politely informed that because the hotel was part of the “unique autograph collection” it would be a few days before the receipt would be transmitted. Really? Second: On the app landing page I was offered a MegaBonus promotion. When I clicked to sign up I had to log in again on the full website and was then informed that the promotion was offered in error. Really? Historically my favorite brand. Reduced travel means I no longer qualify for Gold. Even so, it is disappointing to see the technology move backward this quickly. It feels like no one writing the code is actually using the app.
Inefficient App
Reggie602 on 11/3/2017
This is the most inefficient app I’ve ever used. He app NEVER holds user ID and password info no matter how many times you enter them in. If your phone has an update. You can forget about this app maintaining your information.
Update logs me out
vdiv on 11/3/2017
If every time there is an app update and it logs me out it is kind of useless to me.
App is useless
Cecelia1972 on 11/3/2017
Won't allow the user to select special option s like AAA or government rating. Useless for business travelers. Back to to Hilton Honors because I know their app works!
Canceling Rooms
two45s on 11/2/2017
Can’t cancel rooms from the app, only able to cancel from the website or by calling the platinum line. Highly irritating!
Marriott App
Atoy4kj17 on 11/1/2017
Marriott app is great! Need to get digital key like Hilton has.
Apple Watch app problems
Hggtvvgdyhbn on 10/28/2017
Apple Watch app almost always says “Please sign in on your phone to view your information.” ... even after already being signed in on your phone. 3 Stars until this is fixed.
Simple. Easy.
Maddie Purvis 101806 on 10/28/2017
Very easy to navigate. Simplicity at its best!
Check in feature is pointless time waster
dgeppen on 10/26/2017
The features of this app are pointless! If you “check in” on the app, you still need to “check in” when you arrive at the hotel. What’s the point? There’s also NO guarantee you’ll even have a room if you “check in” prior! Again, what’s the point?? All it’s good for is to see where my reservations are located... aka a street address, which is already in my outlook calendar. What a waste of time. And to not have a room available after checking in on the app, with a confirmation of the check in, is absolutely maddening.
Useless
ReyGonzalez123 on 10/26/2017
This app is completely useless. My reservation won't upload.
Marriot App
CaptTom777 on 10/24/2017
App works great but is not easy to find and use certificates that I have earned for free stays. I end up calling reservations every time to determine what certificates I have and to book my reservation using the certificates. They are always helpful but diminishes the value of the app for me.
6:28 am!
laurarostu on 10/22/2017
For goodness sake why why why? This is a great little app and worked well BUT the 6:30am ....AM .......checkout notification woke us all up after a long night of wedding celebration. I have to leave the phone sound on for grandma/kiddo contact, so your 6:30 AM bing wasn’t necessary or welcome. And now no one is going back to sleep. Make the notifications later and I’ll give you plenty-o-stars.
Don't check in via app
willisdavis on 10/19/2017
I always get upgraded when I check in in-person. I never get upgraded when checking in via the app, so what's the purpose?
Add reservation if made out of the app.
amklueg924 on 10/19/2017
I wish you could add reservations to the app. If they were booked with out the app!
Can’t add credit card
iCrux on 10/17/2017
App is decent but had issues: I was attempting to book a room through the app and it said I needed a credit card. I navigated to the credit card screen, entered my credit card info and tapped the Done button. An error message displayed saying that that I was missing the CCV number....but there is no field to fill out the CCV number on this screen... So I had to log into the website to add a credit card :(
Navigation is not intuitive
Roryrock334 on 10/16/2017
The way you get to the app menu is a strange circle that floats at bottom of page and your menu of options changes based on the page you go to. I'm starting to get used to it, but it is so different from 99% of my apps where, for instance, there is a consistent menu of topics in the upper left corner. I don't like the navigation.
Make bill printable from app
Alft70 on 10/15/2017
Business travelers could really use this as a convenience. It seems to be getting more and difficult to retrieve my bill. Can't retrieve on the app at all and not all bills are showing up as viewable on the mobile website. Really not good customer service having to copy the ebill into a word document to transfer it or take a picture and scan it all the time when you're running all over the place. Would be nice to be able to sit and transfer it over when you have downtime like I do now, but can't because the app doesn't have that feature and the only option I have when I go to the website and view my bill is "rebook". My laptop is not always handy. Please make this easier for your mobile customers.
Has this Chat with hotel option
deblopez623 on 10/15/2017
But no one is there to respond to your inquiry. However we Love staying at Marriott hotels! We try stay exclusively at marriott unless the hotel is booked.
Electric cars
Boxtop on 10/15/2017
I wish they had a way of saying which property’s had car charges on the front page or even personal choices.
Useless and confusing
fjurden on 10/15/2017
Really not worth the download. Business travelers looking to go paperless and get copies of folios can’t get those via this app. The UI is super confusing, doesn’t follow basic UI conventions like a menu or a settings button, or a my account function. Really worthless.
"Hilton" APP Allows You to Select Your Room, why not Marriott???
Nichelob on 10/15/2017
Been a long time Marriott customer and while this APP is good, it's lack some features to make it great. Yes, it is okay for checking in, but until recently, I used the Hilton APP for a work stay. In the Hilton APP, you can actually choose the exact room (meaning floor and location) you desire right from the floor maps of the hotel!!! GENIUS!!! When checking in at a Marriott property, it's really a crapshoot on if you actually receive a room to your standard. I am a bit of a room snob, I admit...but cannot tell you how many times I have had to change rooms due to a substandard room view (I.e. Looking directly into another's room w/ no privacy OR looking right at a wall). Marriott does set the standard in hotel consistency, BUT Hilton's got you beat with their APP.
Reservations Missing
John A. Brooks on 10/14/2017
At some point your app stopped communicating with Concur. Always before when I booked Marriott properties on Concur it would automatically show up in my Marriott app. Now it doesn’t. Very frustrating.
What’s he point of this app?
MansterRock on 10/13/2017
Clearly you are lagging in modern technology. Why check in on the app? I can’t pick my room. Hilton has you beat on this feature. On the Hilton app I still have to stop in at front desk and give all he same information that you already have. No floor plans for specific property No descriptions on the room types at a location No indication if there are carpet free rooms I just reinstalled after having deleted the app - A year ago and it still lacks many features. Oh yeah and one more thing don’t track my location. Have an only only using app location choice
Awesome hotel brand and very good app!
marionosb on 10/12/2017
Marriott has become my preferred hotel brand the past few years. I have appreciated the continuous updates to their app. The only complaint I have is the frequency of having to go from the app to their mobile website. Very frustrating because you the have to log in and is not as easy to navigate as a good app would be. It happens quite often but admittedly seems to be improving slightly.
Fact Sheet
  • Publisher: Marriott International
  • Category: Travel
  • Released: Aug 05, 2011
  • Current Version Released: Nov 16, 2017
  • Version: 6.8.2
  • Size: 73.4 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74, iPhone8-iPhone8, iPhone8Plus-iPhone8Plus, iPhoneX-iPhoneX,
  • Supported Languages: English; French; German; Chinese; Spanish; Castilian;