Nordstrom, Inc.

Shopping Lifestyle
Not Recommended   
Current Version (195)
All time (8972)
App last updated Nov 07, 2017
New in version 7.2

We’re improving the shopping experience with every release—focusing on some of our top customer requests.

Included in this update:
• Access your Nordstrom Notes from the app
• Personalize gifts with names, monogramming, and more

With 7.0, our app is completely rebuilt and optimized for iOS 11 in order to support faster development of experiences we have in store. While we made lots of improvements like the new product page selection experience, some low-usage features didn’t make it into the release. Since then, we’ve been improving the experience based on your feedback. Share your ideas on what’s important to you at:

Previous updates included:
• Share products using the sharing button on product pages
• Get predictive search results while typing
• Access to more item details in Wish List and Shopping Bag
• Gift-boxing services in Shopping Bag
• Sign-in and Touch ID fixes


Get the latest in fashion and gifts from Nordstrom, while shopping from the comfort of wherever you and your phone might be! Plus, get free shipping and free returns—all the time.

• See what's in stock at your favorite store right from the app.
• Inspire your style with styling tips, ratings, and reviews.
• Choose from a variety of fun gifts for anyone on your list.
• Get notifications about our biggest promotions, so you don't miss out.
• Need it today? Just buy from the app and pick up your order in store.

Nordstrom is a leading fashion specialty retailer, offering customers one of the most extensive selections of clothing, shoes, and accessories for men, women, and children. Since 1901, we've been committed to providing our customers with the best possible service—and to improving it every day.

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Unacceptable app. Don’t install
Fraxinella on 11/23/2017
The old version was good and easy to use. This current version is horrible. You get redirected to the web and have to repeatedly log in to access your account or past purchases or wish list etc. Seriously Nordstom- you have to fix this NOW and in the meantime I’m not using this app.
Does not work/will not open on iOS 11.1
Kps3218 on 11/23/2017
:( Nordstrom ... I’m trying REALLY hard to give you my money ... help
Please give us the old app back!!
Cherbearie on 11/23/2017
I loved the old app, in fact it was my FAVORITE shopping app. This new version is terrible. It forces you to open a safari page everytime you sign in or look at current/previous orders. That totally defeats the purpose of using an app. And now when you click on an item in your cart, it takes you to an edit page before it will bring you to the actual item page which I find annoying. Please fix this so it returns to how the old app worked. I would also like to have the triple points box feature added at the checkout page.
Favorite features gone
lad73 on 11/23/2017
It is very frustrating to have 75% of the buttons/links lead back to the mobile version of the website. Especially when it comes to rewards. I stopped saving the paper rewards because they were all on my phone. I was able to go into the store, pull up the reward vouchers in the app, and have the salesperson scan the barcode. Now they are nowhere in the app or the mobile version. When will all the functions of the app be restored? Between this and the other missing features it seems pointless to use this app.
Not loving the updated version
chizncat on 11/23/2017
I used to shop using this app all the time. This updated version has made it so difficult that I don’t even want to shop anymore. I guess in a way it’s great for my husband because it keeps me from spending money.
Terrible Updated App
Soon to be former subscriber on 11/23/2017
The app used to be so easy to shop with and update account info, but now it’s just plain frustrating. Can’t update account info without it redirecting you to Nordstrom website. Can’t update card info once on the website. App doesn’t link up with Nordstrom Rack app to sync changes to card info. Cannot share wishlist items, even though I recall being able to do that with the old version. Get your act together Nordstrom.
Bad update
gillianfaye on 11/23/2017
I can no longer add items to my cart or wish list. It’s a bummer!!
Not working..
Nereus12 on 11/22/2017
I want my old app back!
Baibai2 on 11/22/2017
Always crashes when I open the app...SUPER FRUSTRATING.
Please fix!
531k on 11/22/2017
I can't use my app now that I upgraded, it keeps freezing up. Please fix asap I need to do my Christmas shopping!
Total fail
Tamy2013 on 11/22/2017
I can’t use touch recognition anymore, the app redirects me to the web browser site and I have to sign in every time. It’s s complete fail. I see no improvements, only devolvement into an annoying pain. Forget about faster and better- it is neither.
Love Nordstrom. Hate the app.
JosephPaull77 on 11/22/2017
Just a few months ago, this was a 5 Star app. Now I don’t know why they have to take you to a webpage just to see your purchases and rewards. And I still can’t find my rewards point balance, even on the webpage. Fix this annoying bug and it’s right back to a 5 Star app. I don’t understand the thinking behind that change...
Want the old app back. Horrible experience
TB in OC on 11/22/2017
I agree with everything everyone is complaining about. DITTO!!!! I deleted the app and sad I won’t be shopping thru the app anymore. PLEASE fix this awful update and give us a convenient experience that we were used to having and not make me sign in every time or redirect me to the web or make your amazing sales associates spend time looking up previous orders. I liked the past order feature especially when shopping online sometimes the tag doesn’t have the Nordstrom barcode on for returns.
Glitchy, always redirects, logs me out
asant001 on 11/22/2017
Closes while I’m using it, hate the way my wish list is viewed, it’s constantly asking me to log back in even though I just did AND redirects me to the website to see my account info! REALLY HATE IT
Frustrating and disappointing
Qianqian浅 on 11/21/2017
Same with other reviews the update is a total failure. It used to be a pleasant shopping experience but not anymore. I hate it when I click things I’m just redirected to safari - Nordstrom you can do better.
What is going on here?
HelsBe11s on 11/21/2017
The redirect to Safari when trying to access my account info or orders is killing me 🤦🏻‍♀️
Stopped shopping at Nordstrom
Hellion6911 on 11/21/2017
This new version of the app is the worst app on my phone. I have basically stopped shopping there because of the cumbersome process of having to log in every time. Please fire your current developers and bring back old version. If you aren't going to improve something that works well, then just leave it alone. Way below Nordstrom standard. Very disappointing. Update Nov 21- was hoping for a reply or communication but big surprise: nothing. What Nordstrom is clearly communicating though is that they can careless about their loyal customer base and are not concerned with our feedback. Thank you...Message received.
Another issue
Cincinnance on 11/21/2017
Can’t see my purchases in app anymore
Not working like before!
jazir on 11/21/2017
Updates haven't fixed anything...
Not an upgrade!
Miss Kitti on 11/20/2017
The OLD Nordys app was one of my favorites. But this update is a bust. It redirects to the mobile site for anything account related, forces me to re-enter my login info at least once a week, and no longer shows sold out status for saved items. This is the first review I've ever submitted for an app, if that gives you any idea how traumatic this has been for me LOL. Yes this is a First World problem. But if it ain't broke don't fix it! Bring back my old app!!
Doesn’t stay logged in
Mjt978 on 11/20/2017
I have to log in every single time I use the app. I browse and shop often so this is a huge hassle. And as others have stated being redirected to the Nordstrom website when looking for account info defeats the purpose of the app. Please put these features back!
The ABSOLUTE worse
mesmerized87 on 11/20/2017
Update - 11/12 The developers still have not addressed the issue where some people are unable to access their wishlist. In addition, after their most recent update, I am now unable to add anything to my wishlist. Also, I REALLY hate how some links in the app redirect you to the Nordstrom website. Why in the world would I use the app if you’re going to redirect me to the website? That forces me to have to sign into my account, AGAIN.
I also want the old app back!
imomx3 on 11/20/2017
The old app worked great - now I’m constantly redirected to web browser. It does not even feel like I’m using an app - feels like a poor mobile site. How can anyone have thought this was an upgrade to the previous app version???
Worst app
slavetomykid on 11/20/2017
Nothing works and customer service is literally no help and no fix or cares given for what you're paying shop elsewhere :p fix it people
One major annoyance
reality of nimrod on 11/20/2017
I think the app is fine but I came to do a review specifically because 3 times in one hour while browsing a filtered search, I’ve accidentally swiped right back to the menu screen which cuts my search when I was well into it and then I have to re-enter the filtering and start over. I don’t know if it’s just me or if the swipe to get back to the menu is way too sensitive. Is it even necessary? There’s an arrow at the top left corner to get back to the menu and end the filtered search. It’s pretty frustrating.
Trouble with shopping cart
sandynkiki on 11/19/2017
I keep having issues with the shopping cart. It tells me “they are having trouble” is anyone else seeing this error? I have been seeing it for the last couple of weeks, it is very frustrating!
New version still a joke
Queen Victoria I on 11/19/2017
You finally fixed the shipping information, but now it takes me to Safari to look up my past purchases. Kind of defeats the point of having an app don’t you think?
A month later and still can't see my wish list :(
t!shh on 11/19/2017
What a disappointment. --- I can't give you my money Nordstrom if I can't see my dang wish list. Fix fix fix!!!
Update is Awful
Stackdr on 11/19/2017
This iteration is awful. Signing in every time, buggy loading, and IF you are going to make me sign in, at least ensure a keyboard pops up that make it’s convenient to type in an email address. It’s like you have developers who are being paid to sabotage your business.
Never ever works
Samma7 on 11/19/2017
Constantly get "network connection error" message. For over a year. I give up. This got fixed and now my items disappear from my shopping bag. Lame app. I expect more.
Samkath on 11/19/2017
This company take 1 week for product processing and another week for shipping. Totally 2 weeks for just delivering the package to customer. And they also got rude and unresponsive customer services.
Praying for a fix!
Ms. Jones 2004 on 11/18/2017
Wow is Nordstrom’s really going to leave this app as is ☹ Why are we now being redirecting to the mobile website when trying to review or track purchases? Why was the feature that tells you what items on your wishlist are available in a store near you taken away? Why was the feature that shows items on your wistlist that are available in the Nordstrom store you’re currently shopping in taken away? Why does the wishlist now require you to click “See item details” to see the items details? Why does the Touch ID feature no longer work? Why can’t you share you wishlist anymore? These were all useful features that I used all the time? I’m trying to figure out how removing all these features is an improvement 🤔🤔
What happened to a decent app?
NOELCO52 on 11/18/2017
Where did the ease of Touch ID go? It was so convenient. NEC522
S.thehundreds on 11/18/2017
I don't know how Hautelook app is sooooo much better than Nordstrom app. Come on. So many features are not working and so slow as well. I think the app developers for Nordy should learn from Zara app. Seriously. So frustrated.
More like a Beta Version from 2007
AK Frost on 11/18/2017
What happened? Transfer all of the employees who decided this update was a good idea to the Rack! I LOVE Nordstrom and will continue to shop here BUT I will not be using my app which means I will be doing LESS shopping! Oh and 1-Star is generous!
ETA to Restore the App?
sweetuth on 11/18/2017
When will there be a fix for the Nordstrom App? I had to reset my password several times. I shopped and easily maintained my wish list using the app. This has gone on too long.
Can't access any information - UPDATE IS TERRIBLE
IMSweetn8 on 11/18/2017
Echoing what everyone else is saying; hoping that if there are enough complaints it will be fixed. Normally I would not bother to write a review and just stop shopping online but I love Nordstrom. Absolutely the store/brand to which I am most loyal and am sad that they would make such an amateur misstep, especially at the start of the holiday shopping season. I can't get to any information. I just keep having to log into my acct via browser and when I do the option to open the app comes up again. I am trying to see what my notes status is but can't seem to get anywhere. Definitely agree with other reviewers that the change to the order history terrible. Please fix this or go back to the previous version.
App won’t open
Thumblegena on 11/18/2017
I used to love my Nordstrom app but now it doesn’t even open, I tap the icon and it closes out immediately. Super bummed and pretty irritated bc I don’t have a store close to me anymore and it’s one of the only stores that carries shoes that fit me. I’d give it zero stars if I could.
Broken. Roll it Back.
Rock_Climber on 11/18/2017
Updated: 11/18. - Redirecting to browser to view order history and have to login every time. Interestingly, I'm prompted to install the app which I already have (kind of embarrassing- don't you think? - The shopping bag doesn't indicate item is sold out. When item is added when it was available then later was sold out, you can still check out and purchase that item. See item #5257205. You only find out it's sold out when you tapped on item details. - Cannot automatically apply note at checkout as was the case before - have to manually type in the 16 digit note number every time. - Have to go through 'edit' step from shopping bag in order to view product details. That extra step is utterly useless. The app is going from bad to worse. Do you even test your software before you roll it out?
New updates a bust. 😩
jhelwege on 11/17/2017
I am a huge Nordstrom supporter and shopper. This new app change has been disappointing at best. The app is much more “buggy” now and shuts down on me regularly. I miss seeing my purchases bundled together by order number and can rarely access additional details when scrolling through individual items. I have to spend a lot more time on the app scrolling through my purchases and every time I click too see additional purchases, it takes me back to the start of my purchases (ugh). I’m spending much more time on the phone now with Customercare than ever before. I have no doubt you will listen to feedback and make appropriate adjustments - in my opinion, it was working just fine before all these new “enhancements” that are falling flat; hopefully, addressing these frustrations will be swift.
Update needs an update
mizzimbra on 11/17/2017
I’m not going to reiterate what many others have said, all of it true. In addition, the app always errors when I ask to see my “saved for later” items. It’s kind of useless.
Redirects you to safari
dominiqueeee69 on 11/17/2017
Now ask me for my sign in and re direct me to Safari page to purchase or if I’m trying to look up a previous purchase it just makes it more difficult It also takes you to the Safari page the new app is supposed to be convenient if I wanted to go on on safari I would’ve done so I hate the new app update please go back to the way everything was before It made it so much better this is not a good improvement it’s a downgrade not an upgrade
Not working
Providence_54 on 11/17/2017
I loved the Nordstrom app but lately it is unusable. I click on it and it just knocks me out. It doesn’t even open.
Not working
Closing out on own on 11/17/2017
App is not working, been at least a few weeks. Opens up and goes away, does not function. Please update and fix this.
Great app!
Erichdavis11 on 11/16/2017
Love it! Complete redo but way more features.
Fix the Purchases section!
AllisonMc on 11/16/2017
Just to summarize what others have said: - it redirects me to Safari - I have to login to each time (this was JUST fixed in a different update before the new IOS came out) - Touch ID isn’t enabled - It would be much more helpful if the purchases were grouped by order number and not how they shipped since so many times items ship separately - would also be great if you could see more purchases before it goes into the “start a return” section
Hate the upgrade
Natquebec on 11/16/2017
I also want the old app back! This is a pretty useless app as it stands now. Only useful for shopping. If you want to know how many rewards you have, the app takes you online, where you have to sign it again! While other apps now have fingerprint authentification, we have to sign in multiple times with this app! Can”t even find where to book a personal point day. Useless app now. What were they thinking?
What Tha????
CaliGirl 70 on 11/16/2017
Update: 11/16 Can’t we just go back to the app from earlier this year 2017? This past update is no better than the last. If I wanted to be redirected to the mobile website, I would just shop from there. I’m not sure that Nordstrom’s developers or Nordstrom for that matter are listening to our concerns. This hurts, my family and I spend A LOT of money with you & with the holidays coming, we may start shopping elsewhere. It’s not always convenient going to the store. Very disappointed 😔 Update 10/30: App updated and a tad bit better, but it’s still awful, now I can’t send an item from the app to share in text. What is taking so long? Just go back to the one earlier this year. I haven’t shopped sine this update, can’t even use my Noted in the app. I don’t know what YOU did to my Nordstrom App...but you need to UNDO it!!! Can’t log in half the time, not saving my information and the girl at the store said you’re getting rid of the Nordstrom debit card 😳😳😳😳!! What if I want to live debt free ☹️☹️☹️☹️ & still be rewarded with Notes. Bad move on all ends...
Used to love previous version
mondrages on 11/15/2017
I actually used to like this app. Not any more. Previous version was so much better. I used to be able to see previous purchases but now it sends me to Safari to log in. The store nearby option is stuck for me and can't change it, pretty annoying!! Please fix this! Right now this app is terrible!!
App problem
SRC10210 on 11/15/2017
Every time I open the app it immediately closes. Please fix soon!!
Fact Sheet
  • Publisher: Nordstrom, Inc.
  • Category: Shopping
  • Released: Nov 15, 2011
  • Current Version Released: Nov 07, 2017
  • Version: 7.2
  • Size: 94.3 MB
  • Compatibility: Requires iOS 10.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPhone5-iPhone5, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74, iPhone8-iPhone8, iPhone8Plus-iPhone8Plus, iPhoneX-iPhoneX,
  • Supported Languages: English;