Lyft

Lyft, Inc.

Travel Navigation
This version of the app is not recommended   
Current Version (4344)
All time (134456)
App last updated Feb 09, 2018
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New in version 5.14.3

Thanks for choosing Lyft! To make your rides even better, we update the app regularly. It’s like housekeeping: squashing bugs, cleaning up code, and other small-but-mighty improvements.

Description

Need a lift? Try Lyft for a friendly, affordable ride whenever you need one. Request a ride with the tap of a button, and get picked up by a nearby community driver who’ll take you to your destination within minutes. Yep, it's that easy.
• Split the cost of a ride with friends. It’s easy, fast, and secure.
• All Lyft drivers pass comprehensive background and DMV checks.
• Drivers are rated by passengers and only the highest-rated drivers are allowed on the road.
• Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind.
Join the millions who’ve taken 5-star rides. Download and take a ride today!

What people are saying:
"Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show
“Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” - Time
"In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age
"Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company

Prices vary based on market condition.

By downloading the app, you agree to allow Lyft to collect your device's language settings.

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Charge my card 3 times for 1 ride
JustinJay22 on 2/18/2018
It's pretty okay the first ride I got went well on my way back it charged my card $20 3 times on the way back , I tried contacting customer service but no response yet , hoping they can fix the issue.
Drivers will scam you!! Put in different drop off point after dropping us off!!
dans45 on 2/18/2018
My driver had not finished the ride after dropping us off at our destination and charged us $35 more than what it should have. We have tried to reach out to Lyft multiple times to review this ride and on our ride history you can clearly see our destination but then it was changed right after that. Why Lyft won’t reach back out to us after this horrible experience is nothing more than a robbery.
LYFT IS MAKING YOU WAIT 9-15mins!!
Kymbreli on 2/18/2018
Absolutely not!! EVERY RIDE IS 9-15mins away!!
Awful app and deceptive advertising
no brain donor on 2/18/2018
I got an offer for $50 off but when I go to the app, that promo didn’t work as apparently there was a $5 only promo already there. I called them and after being on phone for 30 min, I was told that instead they can give me $5 each for next 10 rides. This wasn’t the promo I wanted so I cancelled the ride 1 hr before the pick up. The app did not show any upcoming ride as well. Then I get a notice saying that I have been charged $10 for a ride cancelled. What?!
Cheap
David Fvck1ng Gonzalez on 2/18/2018
I like Lyft because it’s cheap.
Ripoff
Wagmation on 2/17/2018
They will charge you a $10 fee if you’re 5 seconds late.
Emergency Button
Taylorbrown729 on 2/17/2018
I love lyft I use to get to work and back and the prices are decent. To me the drivers are nicer and I’ve never heard anything crazy happen to riders like uber. But still there should be some extra safety help. I think that you guys should add an discreet emergency button like if your lift driver is taking you the wrong way or being suspicious. And I recommend when you click it asks you whats going like is your driving being rude,suspicious,etc. or if your driver is going the wrong way and not following your directions but all in all great app just a suggestion though.
Brooke
Hfgjyffgghh on 2/17/2018
Worst Lyft driver I ever had tues at 6 pm! Feb 13th almost was thrown thru the windshield when she screamed get the f out after I said I was not going to pay a $5 fee for her canceling my ride because she said she could not find it!!! Can’t complain to Lyft no customer service at all! Julie
Terrible algorithms for shared rides
Hang sheke on 2/17/2018
Don’t expect to arrive where you want to go for at least half an hour. Their algorithms are crazy bad. Try the VIA app-cheaper and super tight algorithms. If they can do it you’d think Lyft could too after all this time. Total disappointment every time :(
Doesn’t respond to emails
MfanBrad on 2/17/2018
I had a ride that I competed but forgot to enter the number of stars for the driver prior to competing the transaction. The driver was great so I emailed customer service repeatedly to make sure that he got the proper rating. Instead of a response to my inquiry, I was given canned responses that didn’t address my questions. Then, they stopped responding altogether. Doesn’t appear they care that much about customer service or their drivers.
Good app good experience
countupir on 2/17/2018
Thank you for making it easy to use more than one device. The other guys make it impossible to use more than one device. Lyft app is easy to use
Find Something Else
Gan596 on 2/17/2018
Easily the worst rideshare service I’ve used. Rides are regularly cancelled and the customer is charged a fee, despite it being the drivers who cancel, riders will regularly be booted from scheduled rides without notice requiring them to request another, and on this service I have experienced drivers making disgusting comments about women, race, and gender. And I’m not talking some mild nonsense, but vulgar language so bad that I felt like I needed to shower after the ride. Repeated complaints about this to Lyft do nothing. Further, the drivers themselves are unsafe, rude, and generally have so much difficulty with English that communicating is near impossible. As someone who fully understands the difficulties of learning a second language, I feel for them. But at the same time, if you are not even conversant enough in the local language to be able to answer a simple phone call to find out where the ride is located, there’s an issue. Particularly when that leads to the rider missing the ride and being charged a fee. Do yourself a favor and check out of some of the less popular rideshare programs, they’ll likely serve you much better than this trash-heap. Lyft, you really need to up your game and make this stuff right.
Free ride
Murder 5150 on 2/17/2018
Use code PeaceLoveLyft for free rides my dudes 😻
$50 coupon: RIDE782
JennyPeter123 on 2/16/2018
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE782" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
$50 coupons RIDE782
evuNP on 2/16/2018
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE782" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver.Notification feature is working fine with proper alerts and prompt pop up.Excellent navigation map which point exact GPS location and privacy wise it does not always use location service. The customer support is also fantastic. I had very bad experience with Uber service but with Lyft, I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Should add a filter for Dog friendly lyfts
annonymouss on 2/16/2018
It would be a really helpful feature to add a dog friendly filter for requesting cars. Right now you could order a lyft and then when you get matched immediately call the driver and ask if they are ok with a dog in the car. It would be much better to have a toggle for dog friendly cars
Malfunction app and wasted my time
tendzin on 2/16/2018
The app changed the address I put in and directed the driver to drive us to the wrong location during the trip. Wasted our time and money. Don’t use this app.
Be better
mikejxman on 2/16/2018
Really bad. Didn’t tell me price of ride before or during the trip. Also, wouldn’t let me update payment card to my AMEX, saying that I had to use a “US card”. Pretty sure an AMERICAN Express is a US card.
Never on time
AYErowana1995 on 2/16/2018
Ordered a Lyft and it said it was 5 minutes away. Then someone cancels. Next driver 5 minutes away and even he Takes 20 minutes... not only being in a rush to an appointment Lyft ruined it all
Double charge
doppelgangerkd on 2/16/2018
I got a ride from Miami airport to the hotel. The driver kept the meter on and went back to the airport so I got charged for a round trip. I asked for help and a refund 3 times with no reply. Uber from now on
might as well take a bus
Lexicon83 on 2/16/2018
lyft takes as long as buses do here, so it seems like a ripoff and a waste of time, with even less respect for passengers and drivers.
Not reliable for airport pickup
gamehaus on 2/16/2018
Waited 20 minutes last night for a pickup at LAX. Driver was finally around the corner and cancelled the ride, the Lyft app told me I had a “better” option with a driver that was in the waiting lot, another 20 minute wait away. Lyft has no way of receiving feedback from this situation on their site, and it’s happened to me twice. Can’t use this service if the drivers won’t reliably come to the pickup point. I would not have posted this review if Lyft somehow had a way to receive feedback.
Shocked at the poor customer service
Sweetnez2k on 2/16/2018
I’ve gone as far as signing up and sending an email asking how to correct my first name (I wanted to put my whole name instead of my nick-name). Customer service gave me a hard time via email, I don’t have time to go back and forth, so I left it alone. I needed car service last night with my young son, standing outside in the cold at night and the app continued to give me an error message. Thinking it was an issue with my phone, I called a local cab. This morning, I tested it again after my phone was fully charged, thinking a low battery was the issue and it was not. My account was disabled!! For what?? I have no clue. I emailed customer service again, explained that how I was waiting with my child, etc. and their cold response, with no explanation was “we can’t reactive your account”. WTH! What a headache! And I haven’t even officially used their service yet. I can’t imagine if I did use their service and I would need them to help sort out an issue. Horrible customer service. How disappointing!
Lyft Me!
Moosie 2015 on 2/16/2018
Just started using Lyft after Uberizing for some time. Drivers have all been very nice and I’ve saved a boatload of bucks. In one peak period, Uber wanted to charge me $58, or $35 MORE than the $23.75 fare I’d usually pay for the same trip. With Lyft, I paid only $28 total! And, I’ve heard nothing negative about Lyft’s corporate atmosphere. ‘Nuff said.
$50 coupon: RIDE783
ltqnocqr529 on 2/16/2018
First of all, if you haven't taken a ride yet make sure you use the coupon "RIDE783" to get $50 off your first ride!! Enter it right before you request a ride. Go to the Payments tab in the app and enter the coupon there. Might as well try it out since it probably won't cost you a thing!! The app is simple, easy to use and intuitive by design, giving you important info like the driver's face, phone number, and car make and model. It's amazing how quick and seamless the entire process is. A car comes to your door within minutes of pressing a button!!! The drivers are real people, they are very polite and their cars are clean! Some even come with complimentary water, gum and candy! Even if you want to charge your phone, a lot of drivers have phone chargers at your ready!! Lyft is definitely cheaper than your average cab. After all this, I don't see why you would ever use a yellow cab again. Even if you want to get a black car on the occasional night out, it's still cheaper and more convenient than hiring your own private driver. The customer support is also fantastic. I got overcharged on one of my trips and I didn't have to say anything more than a short comment on my driver feedback to get a full refund. I'm very happy and I hope Lyft continues to exceed my expectations in not only the app but customer service! I also prefer Lyft much more than other competitors, mainly because they have so much more supply and cars are always just a few minutes away!!!!
Lyft line
Dr. T.S. on 2/16/2018
Should limit the number of Lyft line fares a driver can get at a time to 2.
Bad for drivers
Julipb on 2/15/2018
They suspended my account because I cancelled a ride with drug related people. Lift doesn't protect their drivers, your account could be suspended anytime for no reason
I took 26 rides in JANUARY ALONE
Amy0143 on 2/15/2018
Some creep driver got me banned...sadly, Lyft took his side without asking me anything. My continuous attempts to contact them regarding why have been blatantly ignored. I’ve spent THOUSANDS of dollars using their service and was given the metaphorical finger with zero hesitation. They lack integrity to the max. They got their money, though, so customer service and loyalty are totally moot. I NEVER RECEIVED AN ACTUAL EXPLANATION, just some watered-down, generic version of my “history” which was unbeknownst to me. Considering the number of times Ive used this service, they have to expect a few bad reviews just based on the numbers alone. I’m not perfect but was never deliberately disrespectful. Shame on Lyft for failing to take basic morale, decency and compassion into consideration before waving their red flag. If you use this service, you’ll overpay and regret ever giving them a dime. Whoever works behind the scenes should be fired for treating anyone this way—much less a human being and loyal customer. What a lovely way to thank someone who helped put food on their tables. Only a completely ignorant team of imbeciles would take such drastic action without so much as a justifiable reason. I feel robbed, foolish and embarrassed — to say the least. It’s so disappointing. Nobody I know will ride with them again. Uber ALL the way!!!
Lyft
PoeTiCre@ToR on 2/15/2018
Good app good service AMEN
Terrible driver selection in traffic
Chemist-1 on 2/15/2018
Used to be great. Now keeps pairing me with drivers stuck in traffic going the wrong way. Had to cancel several times after waiting for a long time on my way to the airport. Uber does this better.
Horrible Service
Mad wisdom girl on 2/15/2018
We were trying to go to the airport and it took 20 minutes for the driver to get to our house. We told him the exact address to our house and he said that he couldn’t find our house and the number that was on his screen was 44 when it was not. Then the app was giving us such a hard time because we could not put in our destination so it took us another 10 minutes. Our flight was at 6:00 and by the time we got on the highway it was 5:10. Horrible service. Next time we are just going to use Uber
High prices
Cheif Snuggie on 2/15/2018
Hello! I had recently ordered a lyft but the prices keep changing throughout the day one minute it can be at $10 and then the next it was at $18 and this is outrageous and sometimes they say that the ride is only $10 but then they charge $25 this company is unreliable with their prices and services and they need to fix this immediately
Nice App - 2 improvements
PaulyI on 2/15/2018
Nice usability. The rating stars are so faint that I often submit my feedback without giving a star rating because I don’t see it until it’s too late, and there’s no way to go back and give the star rating. Many 5 star ratings have been squandered.
Charged but no cab
Peebody46 on 2/15/2018
How the hell are you charging someone’s card without their permission and customer service?!? What service no one picks up!!!!!
Great service
Jr1/2/3/4 on 2/15/2018
There always very quick to Arrive and her car is a very clean and employees are very nice
Good
Goofy155 on 2/15/2018
Good
Testing
Brookiejumper on 2/14/2018
This is a test to see if this review will post, I wrote the previous review earlier but I can't see it here
won't request lyfts
Cadycashboxlove on 2/14/2018
i've tried redownloading it and everything i have no idea why it won't even let me use the app
Fix!
Apple341 on 2/14/2018
The past 3 rides been getting messed up. When I order a ride and put 2 stops in they keep missing because on their screen it only shows 1 stop.
Over charged
Loud cloud is my town on 2/14/2018
I was over charged twice. First time the guy didn’t end up going to the right location so I got charged a no show. Second time there was a woman who was rude, and went the wrong way. I ended up getting charged 20 dollars! For a 8 dollar ride. I’ll stick with uber.
It’s alright
Parrisssss on 2/13/2018
The cancellation fees are doing the most , $5 is a reach but not that bad but $10 is over the top. Also, there should be more promo codes or coupons for free or discounted rides not just when you refer to somebody or it’s your first ride. Other than that lyft give me no problems so far and I hope they never do from the reviews I see on here 😬
Received over $1,300 of fraudulent charges, no help from Lyft
Turbofuntime on 2/13/2018
I received over $1,300 of fraudulent charges to my Lyft app with no confirmation in the app and no email confirmation. I was told this was my problem because I did receive confirmation... Which is completley untrue. Couldn't be more frustrated. I was forced to change my credit card. I was only charged this fraudulent amount via the Lyft app, obviously Lyft was unsympathetic and indifferent to trying to drastically overchage me for dozens of rides I did not take and I never saw any type of confirmation. This app is not to be trusted.
I hate lyft
BdbBeel on 2/13/2018
My app froze I can’t call for another Lyft again it’s stuck on the driver still dropping me off
Worst route designs ever
Celineding on 2/13/2018
Lyft is cheaper than Uber all right but the routes for Line are horrible. My rides often have to go in the opposite direction as my destination to pick someone else up.
Do not use Lyft.
vincefat on 2/13/2018
Customer care is not existing. If a driver don’t show or you loose anything .no one at Lyft care . They don’t have a call center . Really bad way to do business
Customers stop drinking and drivers tax for canceled rides
ozirus3 on 2/13/2018
For those complaining about the fee for throw up. DEAL WITH IT!! If you can’t handle your liquor you shouldn’t be drinking simple as that. Now as for my review I feel that drivers should be taxed for cancelling rides when they are close to pick up. I had a guy cancel my ride when he was already at my location and I didn’t take long to get out either! It should be a discount for riders. What if I was late to work because he canceled? I love this service and it should be looked into.
Hidden Fee
Leah Ann Bailee on 2/13/2018
My boyfriend needed a ride to get to the airport and this was my first time using Lyft and so I had no idea about their Service Fee. I tried using Uber, but no car were available. I downloaded lyft and it said it would only cost $35.21 which was great because I only had $35.40 in my bank. I get the ride and the driver was super friendly, I had to go to work by walking and he offer to take me since it was on the way, and the ride was super cozy. But then when he dropped off my boyfriend the driver made an additional and separate charge of $2 to my card for the Service Fee. And as I mentioned before, first time user, never knew about it. I think it would be a good idea to add that fee to the total. Thank you for the lift, but I don’t think I’ll be using you again.
Unacceptable service
jm112234 on 2/13/2018
Driver cancelled ride on first stop for no known reason and drove off with passengers belongings in the back seat. Driver had no reason to cancel and did not warn passenger of doing such. Also had not made an attempt to return any items or contact at all. It is our belief that the driver was discriminating against passenger. Now a hard working man is late for work and his valuables have basically been stolen!
Want my money back
Nelsoncolon19 on 2/13/2018
it charged me for a ride i NEVER took & i requested it 2 days ago so now i lost money for no reason
Keep jacking up the prices !!!
Roadjockey on 2/12/2018
I have roughly spent around $5000 using Lyft from 2017 the current I have gotten a lot of good drivers as well as drivers that don’t have a clue how to follow GPS complete donkeys. About a year ago the prices were very reasonable now they’re just ridiculous to go a mile cost six dollars are you insane gas is cheaper than that it’s ridiculous for 12 mile round trip cost $30.00 That alone is ridiculous $30 really how do you figure gas isn’t five dollars a gallon it’s $2.52 There really needs to be a rewards program if you exceed an X amount of money a year then you were either given money back or you get free rides I feel like I’m giving LYFT money and I get nothing in return like you don’t value me as a customer and let’s not forget here we’re not spending a few hundred dollars I spend a minimum of $5000 a year if not more.
Fact Sheet
  • Publisher: Lyft, Inc.
  • Category: Travel
  • Released: May 30, 2012
  • Current Version Released: Feb 09, 2018
  • Version: 5.14.3
  • Size: 192.2 MB
  • Compatibility: Requires iOS 10.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Languages: English;