My Disney Experience

Disney

(491201)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 4.12 Aug 02, 2012 Jun 18, 2018 356.6 MB iOS 10.0 or later 4+
Download_on_the_App_Store
New in version 4.12

Check out our new and improved design! With this release, it’s easier than ever to navigate the app and find what you’re looking for. Plan park activities, see vacation info and much more—all from our handy new menu.

We also fixed bugs and improved overall app performance.

Description

The official Walt Disney World® app! Now it’s easier than ever to plan and share your vacation details—at home and on the go.

- Quickly access real-time wait times, park hours, Character greetings, parade showtimes and more.

- Use the interactive, GPS-enabled map to explore Walt Disney World Resort and easily see the dining options, attractions and more nearest to you.

- Find your way around with step-by-step directions to locations across Walt Disney World Resort.

- Purchase your theme park tickets.†

- Browse restaurant menus, make dining reservations and modify existing ones and even order your meal right from your phone at select locations.

- Select and modify your party’s FastPass+ experiences.

- Download, edit and share your Disney PhotoPass photos and videos throughout your vacation once you’ve purchased Memory Maker, a product
that gets you unlimited photos taken by our complimentary photographers at select locations.

- Search and filter activities by height requirements, locations, interests and
more to find exactly what you’re looking for.

- Keep select Disney Resort hotel reservations, dining plans and activities organized—all in one spot with My Plans.

- Save time by starting your Disney Resort hotel check-in process right on the app.

- Visit My Account to manage your Disney Resort reservations, tickets, MagicBands and cards, share plans with others and sign out.

- Share plans with others through Family & Friends.

- Discover official content for Walt Disney World Resort, including our 4 theme parks (Magic Kingdom® park, Epcot®, Disney’s Hollywood Studios® and Disney’s Animal Kingdom® park), 2 water parks (Disney’s Typhoon Lagoon and Disney’s Blizzard Beach), Disney Springs, select Walt Disney World Resort hotels and ESPN Wide World of Sports Complex.



†Ticket sales are for residents of the U.S. and Canada only and may not be available in some countries. Ticket prices are in USD only.

Have questions, problems, comments or suggestions? Reach out to us at app.support@disneyworld.com.

Connecting to the Internet in the parks: Without a strong Internet signal, wait times, park hours and schedules may not update accurately. You can see if your device is connected properly by checking under Settings.

Note: Some features in this app will require your full name, country, birthdate
and email address, as well as access to your location data. If Bluetooth is enabled on your device, this app will also collect your precise location information through beacon technology in order to improve your in-park experience, such as wait times. To facilitate the sign-in process, the app will
also require access to your email address, stored within Account Manager.

This app will request access to your camera to scan credit cards for purchases, link tickets and passes to your account, and scan and link PhotoPass cards.
The app will request access to your external storage to cache certain data for offline browsing. The app will request access to your contacts to assign purchased PhotoPass images to your contacts.

Optional planning tools may also ask you to provide details about your travel party. Some features in this app include the ability to make purchases and will require a Wi-Fi or mobile carrier data connection. Guests must be 18 years or older to make purchases.

Before you download this experience, please consider that this app contains in-app purchases that cost real money.

This app provides you with the option to receive push notifications for
information relating to your visit to a Park or stay at a Disney Resort hotel.

Children’s Privacy Policy: https://disneyprivacycenter.com/kids-privacy-policy/english/
Terms of Use: http://disneytermsofuse.com
Privacy Policy: https://disneyprivacycenter.com

iPad Screenshots
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Reviews
Country:
Disney App
Crone Inblue on 6/24/2018
Very slow waiting 20 minutes can’t sign into my account
Disney you can do better
--Skybird-- on 6/24/2018
App is cumbersome to handle and crashes when I try to buy APs.
EZ
Double..F on 6/23/2018
Very intuitive and convenient! 5 Stars!
Always annoying...
jessi750 on 6/23/2018
Went to log on to make a brunch reservation, told my app is out of date...updated my app, now unable to login via Touch ID and cannot make a brunch reservation...every time I try to do something via internet with Disney I have an issue...BTW I was born and raised in Orlando and have been going to Disney since before I could walk
Slow, buggy, crashes a lot
sweetcornkiki on 6/23/2018
Much of what you want to do is in the app, but it’s S-L-O-W and crashes often. It’s buggy too various GUI elements sometimes don’t respond at all so need to force close app and restart. This is my first time to Disney World so no idea if it was more reliable in the past. Also why can’t the app have detailed info on how to get to/from Disney resorts to parks? Like exact locations of bus stops and a schedule or interval information. I had hardest time figuring out how to get to/from parks for extra magic hour times for example. Speaking of extra magic hour, can the app have that info as well for resort you are staying at? I had a hell of a time figuring out extra magic hour info for my particular resort. Thankfully a ton of employees to ask questions to, and they are all helpful!
WDW App
kathyostko on 6/23/2018
Have a magical day!!! Thanks WDW for providing us such a fantastic time!! The app was very helpful and guided us through the trip. Love the Boardwalk and everyone was great! Keep up your continued magical moments. And of course have a magical day!
Review of Art of Animation Resorts
Happy Disney Travelet on 6/23/2018
I booked my vacation to Disney through Jim White, a travel agent. He was very helpful in the booking process and his suggestions helped my family have a great vacation at The Art Animation Resort. I was so pleased with the beautiful characters on my way back to my room in The Little Mermaid section and the beautiful setting including the room itself. The only suggestion I would have is for the people that are staying in the little mermaid area it would be nice to have a golf cart or some type of transportation from the main office for days/nights people do not want to walk the distance. We purchased the meal plan at the Resort and the food was delicious. The chefs were so good in helping my daughter who has food allergies determine what she could eat.
Fast pass
Elwird on 6/23/2018
I”ll never can use my fast pass because another account had mine 😡😡
Great
ScottylovesChrist on 6/23/2018
Disney still is magical! Taking our grandson and he is having so much fun. We have made it to 3 parks now, tomorrow the 4th. The Starbucks coffee is wonderful, and the prices at Starbucks are great! The parks are thrilling and very clean. Love, love, love Disney!!!
Customer service has gone downhill
notprintingpics hereagain on 6/23/2018
Just waited in line for a ride for 45 minutes got to the very front and it was shut down due to lightning (I get that! I live in Tampa) but to be ushered off ride with no “here is a fast pass to get back on” and told only that you will need to get back in the now 35 minute line.........Disney has lost the wonderful customer seen it used to be known for. It is now ONLY about the money they can make by putting as many people in a park at one time. First time in 25 years that I am truly not having fun at Disney ~ so sad! Walt would be turning in his grave to know what they have done to his dream.
Site not friendly
mofarrill on 6/23/2018
I tried to book fast passes and meals based on our resort reservations. As annual pass holders, I expected it to be simple. This is Day 2 and I’ve chatted with help twice. Now I have to call. Not pleasant.
Great ap
Wow new runner on 6/23/2018
Disney does not do anything half way! Excellent as expected
2 thumbs down for newest update.
Ciaoati on 6/23/2018
Since the newest update, Disney crashes when I try to open it on my phone.
Super Helpful!! Must Have for Disney
Emily5567921 on 6/22/2018
This app was amazing when I went to Disney World. I saved so much time and would recommend to anyone traveling to any Disney Park. You can see real wait times, make lunch/dinner reservations, get Fast Passes, look at activities going on and so much more. It is all very organized when you add it to your personalized plan that it keeps for you so you know where to go when.
First day
Frasha12 on 6/22/2018
Spent 2 hrs on phone with representative planning, he made dinner reservations etc,mentioned fast pass i said do you think ill need he said no, guess what nothing available so disappointing, all rides were closed most of day and events claiming lightening but there was none, rides closed, etc Now i have ridden one ride and blew one park pass. I travel as platinum american express and Marriott black card member never spend this money for nothing...... Not happy, especially when i was told no pass needed.... Sincerely Michelle Sumner Room 4423
Family trip
coach howells on 6/22/2018
Lines were ridiculous. We spend a years savings to come here and for a day went on 4 rides. 2 hours + per ride to wait in line. Very disappointed
DisneyWorld
Crinkletoes2 on 6/22/2018
We were very excited to get to go to DisneyWorld. Traveling from Texas, with our grandchildren, it was very exciting. However, once in the park we soon became discouraged with long lines for every ride and how hot it was waiting in the lines! We brought hats, fans, shorts, etc. and yet we sweated and burned up! Why don’t you have water misting all over the park? Also, the steam train quit at 8:00 pm last night and the monorail broke down. The only reason I gave your park a four was the shows such as the Presidents showcase and the Haunted Mansion, and parade. We used our three fast passes and could not get anymore. I expected more out of Disney!
A Father2
A Father2 on 6/22/2018
While at guest services at animal kingdom, Someone took my autistic child’s wheelchair. Wheelchair rental said they didn’t have any more, then brought us one that would barely roll. Told us that was it or we could have our money back. My child is 270 lbs. and has hard time walking. Parks are not as accommodating as they used to be for persons with disabilities.
Waiting lines!
Lexmo22 on 6/22/2018
Fast pass is so much priority that the regular paying patrons can’t even enjoy the rides. Is Disney losing money because people say it’s not worth the wait?
Magic that mesmerized you unstoppable
mmawmjd on 6/22/2018
Magical plus Amazing plus unbelievable plus surprisingly beautiful. Must visit one time or more in life. For All ages. From zero to 1000.
Jany16
jany1030 on 6/22/2018
I just want to go for a few hours not be there all day. So I should be able to get the fast passes around the same time.
Need to get back to main menu
Freezy McFreezerton on 6/22/2018
Once you select a category you have to kill app to get back to menu. Not use friendly
Bus Times
Here's To Having It All on 6/22/2018
Thank goodness bus times are now available on the app. It will lead to a much more exciting start to the day. Many times we would be pumped to start our day in the park only to realize we just missed the bus. Thank you Disney! 😄
Broken rides
hate this stupid place on 6/22/2018
Park opened at 9am and there were masses of people running to rides that were down but no cast members said they were down and the Disney app didn’t show they were down. There is no reason why they should queue people up and not announce that they have rides down in that section of the park! And for the price of the park ticket, having 2-3 major attraction rides down at one time is really unacceptable. We visited Universal and Busch Gardens and they are much better Parks for the money.
New Update is GLITCHY.
KSim9377 on 6/22/2018
Ever since I updated the app, I've struggled to do anything within it. I keep getting error messages. Poor update.
Laggy
Taurean S. on 6/22/2018
The app is very slow and it freezes a lot.
Fantastic cast members, horrid fast pass system
Rapunzel0417 on 6/22/2018
This has been a great vacation overall. We are from California, and very accustomed to the ways of Disneyland. The cast members here in Florida are markedly different from those in Anaheim. They treat guests as VIPs and do their best to make wrongs right and truly care about your experience. They go above and beyond on a personal level too. These cast members, in particular, went out of their way. I’m hopeful whoever reads this will pat them on the back and let them know they made a difference: Hollywood and Dine Jean Joyce Kim Guest relations at Hollywood Studios Carolyn Backstage Tour Jenesse Anna Italy pavilion Morgane Norway pavilion Christel Tobias MK city hall: Suedney Emporium: Xuan Boardwalk concierge Mark Typhoon Lagoon: Jeremy and Evan Now, in regards to the Fastpass system...my family considers themselves to be technologically savvy. But, your fast pass system is so confusing that I personally think that tweaks are necessary to the system. For example, we were provided three wild cards for our stay from DVC. Somehow, unbeknownst to my husband, one of his passes was inadvertently used when we should have had an extra fast pass plus planned for that day. When errors occur, there is very little the guest can do from their end. While I understand the value of the system, particularly given the large numbers of crowds in the parks, the system does not always work in favor of the guest. To be honest, there should be a guest relations kiosk in more than one or two places where guests can go to have errors corrected. Going to the main city hall or guest relations booth at the entrance of each park is problematic given the distance One has to travel to reach that location. Also, it would not hurt to have a phone number to call when errors do occur. Speaking of errors, the new update to the app does not correctly update the current reservations on the guest plan. In fact, when we tried to refresh our screens, both my husband and my app crashed. We were very grateful that our daughter did not upgrade to the newest version, because at least her plan correctly showed all of our reservations. If she had upgraded, we would not have had a clue of upcoming reservations. Definitely a bug that needs to be fixed. One other thing to note: the housekeeping situation at the DVC in the boardwalk is not as good as that of the grand Californian in Anaheim. I can’t expect things to be apples to apples, but after the fourth day, all Towels are supposed to be changed out, and that did not happen with us. We had to request extra towels to replace the old ones. Plus, they were not very quick at delivering items when requested. But, overall, like I said, this has been a wonderful trip. Thank U for some really great memories.
Magic Hours
Nurselisabeth on 6/22/2018
On our last day at Disney World we decided to take advantage of the early morning magic hours at the Magic Kingdom... what a cluster mess. We were stopped in a mob of people 3 times so they could check to make sure we were resort guests. Well when we finally got to our ride there was already a 65 min wait b/c the people who went around the other side of the castle didn’t have the same stops. That was a bunch of crap. The day prior at Animal Kingdom, we also came early for magic hours and we were only checked/scanned once. We made it to our ride with the rest of the mob and only had to wait 15min. That’s b/c we all moved together. It was fair. When u have a mob of HOT people who woke up extra early to spend a crap ton of time and money in your park you should accommodate.
Was a great app, no horrible
Nick Cobb on 6/22/2018
Since the recent update the app doesn’t even work. I can’t even get the app to stay open more than 1 minute. It’s so glitchy and when it does work it’s so slow.
Could be a bit easier to navigate
Bunny Illinois on 6/22/2018
Over all a good app. However it has been a bit difficult to navigate until several days of usage moving from Park to park and checking bus times, account charges and such. I have to wonder how easy this would be for an elderly user?
Just one thing
Chop1045 on 6/21/2018
Fantastic app! We are about to go for the first time with our family. The ONLY thing I would change is the hierarchy of the different parks. If it is Magic Kingdom on your Fast Pass it would be nice to say.... Magic Kingdom then a subset is TomorrowLand.
Great app
josefromvegas on 6/21/2018
I love how it can get you all the information you need and accessible from your phone
New update is awful
Angelast30 on 6/21/2018
I really do NOT like the new update. We are in the middle of our vacation and it is so glitchy and difficult to navigate. Awful! Change it back or make it better!
Can’t get it to work :(
Sgh03 on 6/21/2018
Not working ... spending too much time on this
Ok
kmiller372000 on 6/21/2018
Would you finally make it so you can just press the Park button and not have to press “done” afterward. Of course I’m done. IT’S THE PARK I WANT TO SEE THE WAIT TIMES! The new update is terrible. It’s even more confusing now. I can’t even find the wait times anymore.
Waiting
jenromine on 6/21/2018
The lines are extremely long and there were no longer any fast passes when we tried to book them. It’s hard for the kids to wait.
Where am I really.
garysnot here on 6/21/2018
We were at the park the day of the update. The location was working great it always opened to where you were on the map. After the update it always opens to the magic kingdom and when I push the location ind finally find where the pointer is we were always in the parking lot or off somewhere outside the park. The other features are good but the location is worthless.
Not intuitive, crashes
Ears ringing on 6/21/2018
With all of Disney resources I have to believe this is intentionally bad and somehow fits into their calculations for making more money and providing less service in return.
Ehh
Lisagruto on 6/21/2018
The app wouldn’t allow me to link my reservation and ticket to my account/band we had to wait until we arrived at the Park day of to get fast passes. I haven’t used the app or FastPass since paper issued. I think this idea really screws people like us that had a malfunction- I don’t have a chance at getting other fast passes and certain rides and blacked out now.
App now works
EricMA2018 on 6/21/2018
I originally had issues with the app on iOS 11.4, iPhone 7. When I updated the app it didn’t work. I ended up deleting the app completely and reinstalling it and that worked. App is working great now!
1st Family Vacation
Texan Totally Disappointed on 6/20/2018
My family and I wee so excited to visit Disney World Orlando but that happiness quickly faded. My nine year old was never addressed as “princess” and the biggest disappointment is she never saw a Disney Princess any where in the park. The lines were incredibly long and they only allow three fast pass per ticket holder per day per park. We will never come back to this over priced park again. My daughter was so upset because she never got to take pictures or get autographs from her Princesses. She said , “ Mommie I thought this was suppose to be the happiest place on Earth by it was the worst place for me!”
Not working again
bubbles 1971 on 6/20/2018
Not working again can’t see reservations that I made called Disney they fixed it but it’s happening again it all started after the update
Not sure
OCart on 6/20/2018
It runs really slow. I have multiple people in my party and doing the fast pass was not easy.
Not working right
...yea on 6/20/2018
The app doesn’t work right on my iphone. It doesn’t show me my plans. None of the dining/resort/fastpass reservations show up and it says I haven’t made any yet. I need to go on the computer every time to check to make sure all my reservations are still there. They just don’t show up on the app.
Really bad service
Shaidndjfbskd on 6/20/2018
Trying to add people could not able to do. Accessing fast pass is really hard and getting help is really troublesome,no one at the front desk/ kiosk helps.
Food
reviewerforfood on 6/20/2018
Disney is a place filled with fun, magic, and great experiences. The rides are obviously 5 stars. The rides are fun, entertaining, and breath taking. However, when it comes to food, there is a problem. First of all, the food is very expensive. 10 dollars for one hot dog with a terrible pretzel around it! That’s first. Second, the food tastes terrible. Really horrible food for such a great place. The food is fast, but maybe that’s because its horrible. At “Sleepy Hollow Refreshments”, there were many things that I was concerned about. As I said earlier, I ordered a hot dog with a pretzel around it. The hot dog was very soggy. The pretzel had way to much salt and was soggy as well. The house made chips were as hard as a rock, and had no flavor. And I wanted to go to one of the restaurants (not fast food). I was told it would take only a few minutes to be seated for a table of 7. Well, whoever said that made a mistake. We waited an hour! Not okay. I am very disappointed with Disney’s food. This is a place for children, so they should care about their health.
The wait....
#nothappybob on 6/20/2018
No fast pass available. The river ride in Pandora we waited 3 hours. The fast pass lane was serving 55-70 people per every 5 people that was standing in the stand by lane. This seems to be a recurring theme throughout the park. Animal Kingdom.
Useless
jtmnaehw on 6/20/2018
Unless for anything besides wait times. So many scan codes is numbers and crap that I find it time consuming and frustrating.
Yak and Yeti restaurant
Still waiting at Yak and Yeti on 6/20/2018
We had a party of 5. We were told we would have a 15 min wait so we decided to wait. We saw many people come in that did not have reservations or “United Plans” that went back within 10 minutes. 40 minutes later we were told they were waiting on a table to be cleared. 50 minutes later we were told other people that come in had priority over us and it would be another 15 min. So now at 55 minutes we are still waiting!! Leach Party of 5
GPS
pk1763 on 6/20/2018
GPS is glitchy. Losses track of where you are.
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