AT&T Global Wi-Fi

AT&T Services, Inc.

Travel Utilities
Not Recommended   
Current Version (78)
All time (667)
App last updated Jan 27, 2017
Screenshots
New in version 5.2.33

• Change the name “open” hotspots to “public” hotspots
• Added legend to bottom of map
• Change the pin icons used on the map
• Text and layout changes to the status and map list screens

Description

The AT&T Global Wi-Fi app is designed for AT&T customers with an AT&T qualifying international travel package that includes international Wi-Fi. Details on packages may be found at att.com/global.

The App enables AT&T customers to access participating AT&T international Wi-Fi hotspots from their iPhone or iPad.* These hotspots on the app are limited to:
• international AT&T Global Wi-Fi hotspots that do not require a user name, password or acceptance of terms; as well as,
• select international Public hotspots that may require acceptance of terms or other authentication steps.

The App includes the ability to:
• Display available AT&T Global Wi-Fi and Public hotspots within Wi-Fi signal range
• Authenticate on participating international AT&T Global Wi-Fi hotspots
• Search capability by City & Country with a Map view and a List view of hotspots

GPS is needed to search for hotspots within range; continued use of GPS running in the background can dramatically decrease battery life.

*Requires iOS 8 or higher and an AT&T international travel package that includes Wi-Fi (for details visit att.com/intlwifi).

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iPad Screenshots
Reviews
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Would give zero stars if I could
baytowndown on 8/18/2017
In the center of Copenhagen. In two days of travel, I have connected to one hotspot which was nearby my hotel where I didn't need it. Save yourself the money and frustration and figure out another option. This clearly isn't it. Called AT&T to remove it and they stated that there are "known issues with the app".
Useless
Bradfish123 on 8/15/2017
This app doesn't help you connect to wifi anywhere. The wifi's approved by att still require logins and passwords. It's a useless app.
Absolute Garbage
VirtualPanther on 8/12/2017
In ten international trips in the last two years, the app NEVER connected to a single Wi-Fi hotspot. Even if one was found, it never allowed me to connect via app. I'm talking major cities and airports: London, Paris, Madrid, Barcelona, Rome...
Sad
Scoco865 on 8/10/2017
I'm unable to get this to work. My wife and brother in law were able to eventually get it to work. - I confirmed I am on the correct plan by calling ATT to confirm. - ATT tech support said it should work when I arrived bed in Europe. It did not. - Uninstalled then re-installed. Got message to turn off iMessage off. Which I did. - Reinstalled again. Nada. AT&T should be ashamed of this product. I would suggest they remove it from the App Store until it works. I didn't intend to spend my vacation testing software for them.
Garbage, don't do it
Ticked Off ATT Custo on 8/7/2017
You're better off leaving your phone in airplane mode and accessing local wifi like you normally would. Or, buy a local SIM card with data and bypass ATT. This app will force you to turn off airplane mode to connect to hotspots. Even if you have roaming and data turned off, it still finds a way to charge you even when your intent is to use wifi only. I can't explain how that could happen but it did. I called ATT to get the charges removed and they won't since some texts and calls went through. Yeah, that's because your crappy wifi app forces you to do that!! Thanks for nothing and wasting my time and money.
Awful!
Cymro72 on 7/29/2017
Couldn't even setup the app without disabling iMessage, turning off wifi and rebooting the device! This experience gave me no confidence in the app working internationally.
Garbage. Get T-Mobile for Global
choulis Z on 7/27/2017
This app is nothing special. All it does is search for internet connections so you don't roam. In Europe wireless is typically free, everywhere. So you can get by without the Internet plan. Just turn roaming and cell data off and connect with wireless. For calling use FB, Skype, or unlock your phone. Or get the T-Mobile for international plans because the cost is much better. Will never do this again and will likely switch to T-Mobile after this disaster.
No Spots were Hot
MsJ1958 on 7/24/2017
Used for Western Europe. Texts wouldn't go through, calls either. Hot spots were unfindable. Believe the reviews. Don't waste your $$. Just use hotel wifi.
What a joke
Mtnrider69 on 7/18/2017
Worthless
People want internet not just wifi
katyknock on 7/16/2017
Although the app tells you where there's wifi it doesn't tell if that wifi connects to the internet. I rarely found this to work including at my hotel that offered free wifi. I could only connect if I chose the connection that wasn't part of the att global wifi.
Terrible
Madi and Morgan on 7/16/2017
Traveling a couple different places in Europe and Egypt for two weeks and went with this option from AT&T. The wifi hotspots that they suggest NEVER work and the app is incredibly non-user friendly. The representative on the phone was not helpful in explaining at all.
Useless in the UK
shepdave on 7/15/2017
I have traveled to the United Kingdom each of the last two summers, armed with this app on my iPhone. I was in London, Glasgow, Stirling, Edinburgh, Bath, and Oxford. The app never once guided me to a single Wi-Fi hotspot. I was able to find plenty of free Wi-Fi on my own, but the Global Wi-Fi app had nothing to do with it. Save your time and iPhone space. Stay away from this app.
Useless app
Buzzkat on 7/13/2017
I tried using this app while traveling in Spain and it never worked. Even if I found an AT&T hotspot, which was very rare, it never worked. AT&T should remove this non-working trash from the AppStore, it's a ripoff.
Are you serious ATT?
mbonbi on 7/12/2017
This was advised by an ATY agent as a means of avoiding roaming charges. First step..." turn off wifi, must be setup on a mobile network". Hello!?! Also after reading review after review that is terrible, it makes me think that as usual ATT is clueless about their own products...and does not even care if their customers like or can use the product or app Forced to give one star or cannot post this... but if I could I would do MINUS 4 stars!!!!!!
Scam
HockeyPro5050 on 7/10/2017
I'm in Australia and I need data for Australia so my mom went to at&t and the lady showed her this app and my mom got me to download it. I told my mom before she went to the store that at&t gave me a text for a different plan. ($10 for 24 hours of unlimited call text and data) she told the lady that but the lady said that this was cheaper and better plan. I downloaded the app and I got a wifi map. That's was so retarded for the lady to scam my mom knowing I'm in AUSTRALIA where most of the time I'm not near a place with free wifi so the app is pointless to me. I also have 6 days left in Australia and she paid $60 for unlimited call and text but 300 mb of data not each 24 hours but 300 in total. I don't even care about data but the lady could I gotten a way cheaper plan for me. I'd rather have nothing than that because my mom has to give $60 of hard work money for a load of crap.
Scam! You are warned!! Never again!!!
skyturns on 7/10/2017
Please, if you reading this; don't even bother with this useless app... Nevertheless, what can be expected from AT&T? I signed up for this service and it only connected in the airport (Dubai) ... after that I was forced to buy a wifi access point with another SIM card!! Of course AT&T phones are country locked... The fact they offering this "service"'is simply ridiculous and unacceptable!!!
Still waiting for the app to work
MommyAtWork on 7/10/2017
Traveling in Europe I was able to automatically connect to a supported wifi hotspot once out of about ten attempts. No idea why it did not work the other times. Unfortunately the app requires wifi (or cellular) before it can search for local hot spots. Kind of pointless then since once I am paying for cellular or wifi why do I need the app. Would be much better if the app allowed you to keep offline lists of hotspots even if it did not have perfect accuracy. Don't recommend the app.
Useless App
voice__of__reason on 7/9/2017
I was at two non-US airports and connected to two AT&T Global Wi-Fi partner hotspots. I received the page designed for your average person that must pay for connectivity. Don't waste your data usage or fossil fuel generated electricity on this. I repeat don't even try.
Waste of time
Art is not real on 7/7/2017
Words cannot explain how useless this app (and the passport plan) are. I tried it in London and in Berlin to no avail.
Largely Worthless
jslee on 7/7/2017
My wife and I visited France this past month and opted for the Passport option with AT&T. That was fine. We had limited data, but it worked just as expected. No issue. The "global wifi" is pointless. I think in the two weeks we were there we found 2 of these global hotspots. Neither let us connect to them despite having the app and the profile installed on our phones. The app is misleading too. You can connect your device to any wifi hotspot just as you can in the US. Your phone will treat it as any other, regardless of carrier. Basically this app will push you towards limited hotspots with poor connectivity and slow speeds. If you're at a hotel or coffee shop with wifi, it will likely be far superior. In short, Passport's cellular data is fine, but limited. You don't need this app for the cellular data. For wifi, go with a hotel or coffee shop and skip this app.
Both useless and a hindrance in the U.K.
pipetpeople on 7/6/2017
Like many others, I saw that AT&T touted all sorts of free wifi hotspots. This app includes a map, and claims, if set up properly, to auto log you in. Instead, my phone showed that it found the wifi and was on it, except it was as if some security login part wouldn't work, so I was on wifi but on a wifi that wouldn't let me use it. Because your phone will try for the wifi rather than cell data, it means nothing worked at all. I reset my credentials & network settings and nothing helped. The only way to have internet connectivity was to stop the app and just use cell data or other non-AT&T wifi. AT&T shouldn't advertise this at all until they get it working properly.
Absolute garbage app
temp123 on 7/6/2017
Literally worthless, doesn't work, I haven't been even able to connect to 1 network with this piece of s*** app in the U.K. Or France. Every time I try the connection either fails or it can't auto login so it brings up the typical network payment page I payed 120 dollars for passport gold for this absolute laughingstock of an app??!? Att will be getting a very angry call from me soon.
Bogus.
Fatty McCrapperpants on 7/5/2017
A slower way of seeing what wifi is in the area, and won't let you log on to them anyway. Worthless in the last month, in the Czech Republic, France, Netherlands, Belgium, Tampa FL, and even JFK airport. Has not gotten me or anyone else in our party on a single network yet!
Waste of time
Red42zxd on 7/3/2017
Sounds good in words but in reality not worth the memory it uses. What people do not realize that you have to have wifi to use. If you have wifi why do you need it
Horrible
goose765 on 6/21/2017
Absolute waste of time
Passport Gold
ivedairyroad on 6/17/2017
for me it was excellent,... I bought the pastport gold and I was more than good,... as soon as I arrived in Russia, AT & T taught me all the Hot spots that they have and there are several... I think, most importantly, it is to know how to use the application,... without fear,... First: You can not leave your phone in airplane mode, otherwise you will not be able to connect... (if you leave it in airplane mode, then only you can connect to other Internet, hotel, etc) No airplane mode,... Second: when they ask you, if you allow your phone to use your personal Data? you have to go to the settings, and accept, otherwise, you will not be able to connect, and you are immediately connected to the international network of AT & T,... Very easy, very simple,... and good connection,... What there is what you know you do,.. .yo I read all the comments that have been written here,... and let me guide through the only positive one, which someone left, and I was Super well,...I'm very Happy..
Useless in Italy
welbo on 6/17/2017
Won't authenticate on the global wifi hotspots and prevents you from using normal authentication methods. Hasn't worked once.
Horrible
Not happy at the moment on 6/16/2017
I will give a zero if I could this thing does not work anywhere you go downloaded everything the way you should follow all the directions and when you need to find a hot spot boom! nothing
Not helpful
frantic1 on 6/15/2017
I was in London. App showed lots of wifi but the only ones I could connect to were at my hotel which I didn't need the app for
No icon appears
Jon A in Oregon on 6/12/2017
Downloaded via text sent by ATT, All indications are its on my phone EXCEPT theres no icon placed on the screen I currently access it using the link in the text
AT&T wi-fi service in Milan Italy area
Tritium HHH on 6/11/2017
I never found a hot spot in Milan or Lake Como area I could connect to using this app. In my opinion it was basically worthless. I recommend looking for another wi-fi solution.
It doesn't work.
JediMaster18 on 6/9/2017
It doesn't work.
Provides no value, and prevents connection to Marriott wifi
!!!!!!!,!!!!!! on 6/8/2017
Never once do I recall having leveraged this app for a wifi hotspot location - and now that at&t provides the wifi for Mariott it prevented me from connecting to the captive portal until I uninstalled.
Zero stars
Sad former scrabble player on 6/7/2017
Despite all the bad reviews, i thought i would give it a go and hopefully have success. Um, not at all. I was in Switzerland - not the desert or at sea - and was unable to use any hot spots. I would open the app and all these pins showed up but with no map!! How on earth can i access a hotspot if i don't know where i am or where any of the hotspots were? Also, i received not a single text until i got back to my apartment where i was hooked up to wifi and then they would all come flooding in. And then, my friend who has verizon was able to get wifi all over the place and had no problem texting or checking email. My phone was completely worthless other than as a camera. Which actually was a good thing since i forgot to pack it. Don't download this - a total waste of space.
Doesn't work!
RuckerRod on 6/4/2017
What a waste of iPhone space. Went to France, Venice and Greece and it was useless. (Yes, I followed the instructions properly and even got the AT&T 10 day pass). Wifi in settings does a much better job.
Doesn't work w my iPhone 7 and iOS 10 + at all. Useless.
Roehrs on 5/31/2017
Got this app as part of my AT&T international data plan. Not only would it never connect to any hotspot (even after I tried numerous fixes), it actually prevented me from logging onto my hotel's wifi (until I deleted the app).
Never Works
Kimbo nice on 5/24/2017
This app is completely useless in Japan. Been 9 times over last few years and have travelled all over the country. It never works anywhere. It's absolutely terrible.
Completely Useless in Belgium and France
Stuart Feichtinger on 5/22/2017
This app is completely useless despite paying for the AT&T Passport and being in supposedly qualifying countries (Belgium and France). It doesn't allow you to connect to wireless networks that are listed as global wifi hotspots. It accomplishes both generally getting in the way while being entirely useless at the same time. And yes, I set it up as per the directions with installing wifi profiles etc (multiple times).
Useless in South Korea
Stacey L. on 4/29/2017
We purchased the international plan for our trip to South Korea and didn't even use the service (roaming/data plan) once. The app was useless as there's no wifi hotspots in S. Korea. Save your money and just rent a local wifi hotspot at the airport for unlimited data for a fraction of ATTs plan.
Maybe Time Warner
Stateguy on 4/29/2017
Maybe when Time Warner takes over ATT they can make this work. My HBO Go and TCM apps work just fine. Get a clue ATT.
Useless
ChrisReedDFW on 4/26/2017
I haven't been able to find a reason that I need this app for anything. It appears to add no value or functionality. It's crazy how bad ATT's apps are for a phone company.
Worthless in Asia
flyingTbone on 4/26/2017
Tried this app all over while traveling in Asia. Didn't connect a single time including in big cities like Seoul and Tokyo.
Useless
pillok on 4/26/2017
I've tried using this dozens of times in numerous international cities. Only ONE time have I ever been able to connect to a hot spot. This app is basically ATT's admission that their international roaming service is a rip-off.
Japan? You gotta be kidding - useless
steamboat911 on 4/23/2017
Zero stars, AT&T. Lots of wifi shows up as AT&T but you always need a password or it doesn't work. You should just plan on going from Starbucks to hotel or hostel. They are reliable. 200Mb of roaming? It's nothing. 'Should be 4Gb. In order to get thru 2-week trip - it's virtually useless. We've done (free?) texting. Mostly the app + Passport is US$80 (2 phones) worth of aggravation. It's obvious nobody from AT&T has actually used this app in the field. We should all get refunds and somebody from AT&T should be put in time-out.
Absolutely useless!
Cgduto on 4/23/2017
Would give Zero stars if I could. Recent international trip to countries on the supported list and not a single wifi to connect to. Complete waste and rather unethical for att to be promoting this.
Totally useless
Sjostan64 on 4/22/2017
Tried to use in London and Budapest over an 11 day period and it worked once.
Completely useless
ipecan on 4/19/2017
I downloaded this app on my iPhone prior to a trip abroad. The app is completely useless -- all it does is identify wifi hotspots, which your phone can do even without the app. The app doesn't add any functionality. And do not be misled by the name of the app -- it's not like there are hotspots created by AT & T at these international locations. These are simply public wifi hotspots. And some of these hotspots require login information from subscribers.
Batting Zero out of 100
Nonesuch2434 on 4/15/2017
Traveled Japan for a week. Map shows hundreds of wi-fi hotspots supposedly free using the AT&T Global WiFi app. Only problem is that these hotspots do not work, and many are password protected even though the app claims that you simply hop on. After trying at least 100 spots, you know in these little towns such as TOKYO and OSAKA, it never worked a single time. Total false advertising, they shouldn't text you the miniature you land, getting your hopes up for an app that fails 100% of the time! What a joke.
Simply does not work
Does not work. Dont waste time on 4/14/2017
After struggling for 3 weeks and wasting 20+ hours on this App, I was told to just abandon it and call as usual at a whopping 50 cents per min during my entire month long international stay. The service was so bad - hard to describe. The call center people kept saying the App does not work with international plans. The AT&T rep kept saying it does.
Couldn't Register
L139 on 4/13/2017
It asked me to send a text to set it up. I tried sending it twice but they said they never got it...
Fact Sheet
  • Publisher: AT&T Services, Inc.
  • Category: Travel
  • Released: Nov 15, 2012
  • Current Version Released: Jan 27, 2017
  • Version: 5.2.33
  • Size: 10.7 MB
  • Compatibility: Requires iOS 8.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74,
  • Supported Languages: English;