Turo - Better Than Car Rental

Turo Inc.

(20283)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 18.29 Aug 31, 2012 Jun 18, 2018 187.4 MB iOS 10.0 or later 4+
Download_on_the_App_Store
New in version 18.29

This release enables hosts to see the distance driven during a trip more easily. It also improves the experience of filing reimbursements for additional distance driven by a guest.

Description

Turo is a peer-to-peer car sharing marketplace where you can book any car you want, wherever you want it, from local hosts across the US, Canada, the UK, and Germany. A vibrant community over five million strong, Turo guests can choose from over 850 unique makes and models, while hosts earn extra money to offset the costs of car ownership.

Whether it’s a truck to help on moving day, a Mercedes-Benz for a luxurious weekend away, or a classic VW bus for a picture-perfect road trip, with more than 200,000 vehicles listed worldwide, Turo lets you find the perfect vehicle for your next adventure.

Hitting the road?
• Choose from a totally unique selection of cars and drive the perfect one for your trip
• Book cars directly from local hosts, as much as 30% less than traditional car rental agencies
• Get the car delivered, and book trips on the go with a quick tap

Car collecting dust?
• Share your car and turn your depreciating asset into an earnings engine
• Rest assured with up to $1 million in liability insurance backing each trip

Note: Continued use of GPS running in the background can dramatically decrease battery life.

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Reviews
Country:
300 deposit
Oteedollarsign on 6/20/2018
The Whooooole point of Turo was easy rental. Why add a 300 dollar deposit when i can rent from Enterprise for less the rental price and less the deposit. This will turn a lot of ppl away from Turo. Many ppl have already complained to me that they don't have the deposit money. Less customers, less Hosts.
Bug fix!
Jeeeeffffff on 6/20/2018
I can’t specify the time of pickup. The time picker is broken, which means I can’t select and reserve a car. (Note I love this app, and will change my review to 5 stars pending fix).
Bad costumer service worst communication with hosts
ffhfbxjr on 6/19/2018
I have rented a car that I end up returning a day early so I supposed to get a partial refund for that but the owner didn’t agree and the customer service didn’t do anything about it. I have rented another car for my birthday and the host cancel on me two hours before the pick up time and they still didn’t do anything. There is a lot of cancellation from hosts for this sort of reservation and the management knows about it but they don’t kick him out. Be very careful when you rent with this people the insurance is very tricky and not reliable reservation
Great app. Making money while saving money also
Bobztunes on 6/19/2018
Couldn’t be better when I make some extra money doing what I like. Driving cars and meeting great people. Everyone loves my Lexus GX470. I love the praise , and the money. I saved money renting a vehicle in Portland. Renting at a car rental co in Portland is ridiculously expensive . Turo is saving me money and I don’t have to wait in any lines. Thanks Turo!
Big mistake
mrblog on 6/19/2018
I made a big mistake listing my pristine sports car with Turo. The car which was a 2012 but like new all over with no marks or scratches came back damaged with a deep gash in the rear corner. But since it’s less than 3 inches they won’t cover it. It’s over $1000 to get it repaired.
Great way to rent a car
arethereanynicknamesleft127 on 6/19/2018
I was able to rent an electric car for a week for a cost comparable to a compact sedan from a typical rental company.
Best app ever
king kreame on 6/19/2018
Excellent! App best I’ve ever seen!
Awesome idea needs search function
dnyton on 6/19/2018
I used turo for a big day date with my wife. She has a specific car we are looking at buying her and we wanted to search just for that as we had seen one on there before but no search function that was easy to find I am not patient with that kind of stuff so if it’s there, oh well really love the idea and was very good experience
Drastic policy change
aarondsmalls on 6/19/2018
I’ve been using turo for more than 3 years with no issue or problem. Today I land in another city and state and attempt to book a rental and I’m informed of a $300 deposit needed, which was never the case before, with a hassle like this it’s easier and more convenient to just rent from chain rental companies. Places like enterprise only charge up to 20% of rental costs and for a deposit, and for my case a 68 dollar rental would be about 13 dollars for one day not a $300 hold . Unless this practice changes there is really no benefit to use turo vs traditional rental services
Great App! 💜
Lee lee Voss on 6/19/2018
I’m always on the app looking for a fun car to rent! It is so easy to do and to stay in contact with the host of the car! Definitely will recommend a friend to download this app!
Very convenient and I’m hooked
cnicole1919 on 6/19/2018
I usually take Lyft but recently learned about this app and decided to try it out and I am hooked! Finding and booking cars is simple, there’s a person with several cars I like near me, and pick up and drop off is quick and easy. For a the price of what I’d spend on a round trip for a Lyft, I have a car for a day. Can’t beat that.
Surprisingly Great
Ashleynnnnnn on 6/18/2018
While I was searching online for a company to rent from I stumbled upon Turo. I’m under 25 so everywhere I looked it would be an extra $300 to rent with underage driving fees. I read really mixed reviews but I decided to test it out anyway. My first two experiences were absolutely perfect. The people were kind and understanding when life happened. My last experience was subpar but since I’ve had such great experiences otherwise I still think Turo deserves a good review.
Affordable and Convenient!
MJK Spokane on 6/18/2018
I’ve used Turo for 2 different trips in 2 different states and I am highly impressed. I love that I get to choose the car I’m going to drive. With car rental companies you get the car they give you and they’re usually pretty beat up. Plus I save money which makes it even better!
Refunded me then charged me again
kwwwwabe on 6/18/2018
Turo used to be a service we used very frequently being that my husband and I don’t have a car. I had rented a car and then cancelled it immediately. I was told by customer service that my money was going to be refunded which it did. But then later was taken out again. I had to call customer service 3 different times, gave them various pictures of my bank statement showing that the money was never fully refunded into my account until they finally told me they couldn’t refund me again because it looked like they had refunded me. They went on saying they need an exact time when both the transactions went through in order to give me the appropriate refund. What a TERRIBLE service! I give them more than enough information in order to give me a refund that was well deserved on my end considering that I had only rented the car for a mere 3 minutes The guy on top of everything was rude, interrupted me countless times. By far the worst customer service I have ever received.
Full of dishonesty and fees
Dwmak on 6/18/2018
Never have a met a company more riddled with fees, extras, and uncaring people as Turo. After two back to back poor experiences, I struggled to get in touch with anyone. The emails I got were cold and unhelpful. On one of my rentals I experience mechanical trouble and couldn’t reach anyone. They charged me full price for the rental even though I had to change my plans to bring it back a day early for servicing. On the second rental I ran into trouble on the road and needed to extend my rental and couldn’t reach anyone. They charged me $225 in overage for 4 hours on a rental that was only worth $40/day. The customer service is horrible. The cars are run down and dirty with no quality minimums. Pay the extra few dollars for a real rental company. Steer clear of Turo.
Locaçao
Van Achoa on 6/18/2018
Perfeito
My Trip
JassG13 on 6/18/2018
The car dives really smooth and it’s good on the gas. Keith was very polite and I will definitely rent from him again. Thanks so much.
1st timer
redz208 on 6/18/2018
This was my first time using this app/company. I went to Miami for a long weekend and wanted any kind of convertible for my stay. It was easy to set up an account and profile. Easy to find the car I liked and easy to set everything up. The owner of the vehicle was right on time, in fact my plane landed an hour and a half early and the owner came right over. Before the scheduled time. The vehicle wasn’t in the best shape inside but at the same time, the rate was cheaper than most of the others. More importantly the 2007 Mustang convertible ran great! I will use this again.
Great new way to Rent-A-Car.
ASpence0891 on 6/18/2018
Love this app and service. Very easy to use and Rates are very reasonable. Although, I wish there was more vehicle options in my city. Had to drive to my intended destination to get a decent rental.
Host review
Diabetes toddler on 6/18/2018
I like making money by renting out my car when I don’t need it. TURO makes this very easy.
Search feature is horrible.
Copello2581 on 6/18/2018
I want to search for a specific make and model. It shouldn’t be difficult to change how the search feature works. Everyone I talk too has the same complaint. The main reason people are interested in Turo is because they can rent a specific vehicle unlike using a rental car agency where you get a similar vehicle to what you reserve.
Great way to make a second income.
joshua339 on 6/18/2018
Review from an owner. Turo is a great platform and with the right commitment can become a second income. If you want to rent out your car, turo are the people to do it with. With this is mind, it does require a significant commitment on your end. Things like cleaning the car in between back to back rentals, finding time to get the car serviced and been available to meet people at different times of the day and at different locations mean it takes up more time than you might think. The more available you are the more potential you have to make cash. You also get to meet a lot of cool people that rent the cars for different reasons.
Happy Happy
donb4 on 6/18/2018
First experience. I’ll never rent a car the traditional way again. Pick up and deliver were easy. Siervo wife was friendly and courteous. Car was clean and perfect.
Deposit
trendingtopic31 on 6/18/2018
I am HIGHLY disappointed with this deposit bull crap! I’ve been renting from Turo for a while until BOOM unexpectedly without ANY notice we have to make a $400 deposit. I’m better off going to a regular rental place to rent a car. For this I’m NEVER using Turo again.
Stay Away
Nick C. in Portland on 6/17/2018
My most recent bad experience with Turo was when I took an Uber to a confirmed renter only to find out that the person and the car did not exist. I spent 45 min on hold with the emergency line before being told I would receive a phone call from a booking agent to help me with booking a new car. I never received a phone call. I took Uber back to the airport to rent from a regular car rental place. On my way back to the airport I receive an email asking if I still needed assistance. I responded that yes I would like assistance booking. I didn’t receive any assistance but I did book another vehicle and set it up to have it delivered to my hotel in the morning. So instead of getting a normal rental car, I took an Uber to my hotel. As I lay here in bed I checked my email and saw that the vehicle I had scheduled to be delivered is no longer available. So now I have to Uber back to the airport in the morning super early so I’m not late for my meeting. I’m also out $200 in Uber. I was offered $50 by Uber for my trouble. It’s just not worth all this.
Language
ejiroba on 6/17/2018
I downloaded the app but the only language is French I need to know how could I download English or Spanish version?
%25 Turo's cut is too much when you have a bad renter
prius host on 6/17/2018
I've been with Turo for three years and l feel that they take a big cut. I rent my car for $600 a month and I only pocket $450. One time I rented my car with 4 Michelin tires and when the car was back there were only 3 Michelin and a used after market one. I didn't notice it immediately, and I wasn't able to determine which renter blew my tire and replaced it with a cheap used one.
So Easy
Esther Schlabach on 6/17/2018
The first time using Turo. Loved it!! It’s so easy to use. Will definitely be using Turo in the future and tell all my friends about it.
Great Service, App needs work
wgG_ on 6/17/2018
Turo is an awesome service. It is or go-to for car rentals. The app however, could use some rework. It's just not intuitive. I have 3 main gripes: 1: Seeing as the vast majority of users are renters not those sharing their vehicles the app gives way too much prominence to sharing your car (house that in the menu drawer or something). 2: It is impossible to check out early (c'mon) 3: the app is slow and inefficient Again, love the service!
Great
Iphone 7Plus SA on 6/17/2018
We just find out about this APP and overall concept when visiting Hawaii , very nicely surprised with how easy to use/navigate and much cheaper then traditional car-rental . Definitely will use again .
I love Turo!
dvddarrenw on 6/17/2018
I love Turo! Perfect example of the shared economy benefiting the sharer and they recipient.
So angry
Big Swollen Beef Dog on 6/17/2018
He absolutely worst service I have ever experienced. Cost me a job deal. Still unresolved. Deleting app immediately.
Jo Ellen Ferkile
Jo's vacation on 6/17/2018
Awesome service!!! This brings renting a car to whole new level....no issues and there’s nothing like getting picked up and they are there when you arrive at airport!! I’ll be doing this every year!! Jeremy is awesome!! I will tell everyone to use Turo!!
Beware
Policy changed on 6/17/2018
My husband and I have used Turo as we have been waiting for our cars to be sent from The east coast. it was easy and convenient not having to pay extra fees and holds through a rental agency. And the. Poof without warning or sending is a new terms of service to agree with they charged us a $400 security deposit. We had to basically tell their technicians how to navigate their system to get our money back. You are better off renting through the big rentals at this point.
Was great now bad
ATC Traveller on 6/17/2018
Was a great option for rental cars , but as of last week they are charging crazy high deposits on cars and I am back to Avis full time now.
The best service
Pc395833 on 6/16/2018
Turo have the best car rental you can look for a good for rent
Rejected without reason
BradHeat on 6/16/2018
Let me first start off by saying I will update this as necessary. I have had a clean driving record for 6 years now. I had all my information submitted, I’ve been a clean driver for the entirety of my life. I had a car scheduled for less than a week from now. Without any real reason, they removed my membership from the site.
$25 off
KonaKoffey45 on 6/16/2018
I wasn’t able to put in my fitness code to give me $25 off my first Turo rental. That was a bummer.
Insurance issue
40 Year Insrance Agent on 6/16/2018
Even if your insurance allows others to drive your car with your permission, (some companies don’t) any accident or claim goes on YOUR insurance record and consequently from rate raises or cancellation are YOURS! In most all states the driver AND OWNER can be held liable for any damage and injury. Also drug and weapon smuggling involvement you just lost your car with no insurance coverage for that. Just not smart to put yourself in these risks with your car!
Must rent
Lakeef Q on 6/16/2018
Dante is a great guy and his two Turo rentals are a must rent!!! Dante’s car and Jeep are always clean and very eye catching vehicles!!! The price for his rentals are great and well worth the money!!!
This app never works
loscar1132 on 6/16/2018
I love renting cars through Turo, but the app always gives me the same message every single time- “Network error, please check your connection”. Updated the app, deleted and reinstalled, and I end up having to go on my phones web to access the portal. Fix the glitch already! For reference: I have an iPhone X with AT&T service.
Amazing App
Snooplionn on 6/15/2018
Amazing app
Five stars
Happy customer 6-15-18 on 6/15/2018
This was my first experience with Turo and I’m very impressed with how everything went. Comparing it to previous experiences renting cars from ordinary companies, the pick up was more efficient, the drop off was more efficient, the minivan was in excellent condition and met all our needs, and the price was considerably less than we would have spent if we had gone with a name brand company. Plus, we live just 4-5 miles from Paul and Josefina so we feel like we gave our money to a family of neighbors rather than a big business. My wife and I are definitely interested in renting from them again.
Customer service is a Joke
blacklifematter on 6/15/2018
I was simply robbed. I rented a convertible but due to flat tire that I noticed immediately after I got the car I was switched to a Prius under the assumption I will get cheaper daily rate and mileage. Unfortunately I was charged the more expensive convertible rate and after talking to customers service 3 times I was told it my fault that I accepted a defective car witch I noticed within minutes after I took it.#injustice.
Won’t Cover Damages to Your Vehicle
jomzjomzjomz on 6/15/2018
I’ve been renting my car on the Turo app for about 3 months. At first I was incredibly excited to be making money off my normally idle car. During its last trip, however, my car came back damaged. It appeared to be caused by compounded abuse from renters. Rather than offer to help me fix the vehicle to get it back on the road as soon as possible, the company refused to take any responsibility and left me with a $600 bill caused by damages that happened to the car while in their care. I’m taking my car off the app immediately. They’ve costed me more money than I’ve made at this point. Do not rent your vehicle on Turo. They will not take care of your property.
Tong
The NorthShore King! on 6/15/2018
Tong was wonderful. Very up front and professional. Also, was extremely flexible. The car was a sweet ride. I would definitely rent again from Tong!
DO NOT USE TURO!
B1207 on 6/15/2018
What an aggravation. You are completely at the mercy of an individual, with no one to stand behind you. Maybe you will get lucky but that was not my experience. Money down the drain
Ok
xuxitushi on 6/15/2018
Good if you want a particular car but otherwise local Enterprise or Hertz is more convenient (and often competitive in price) bc you can drop off whenever you want up to the rental expiration time and also you don’t have to deal with individual subjective expectations of “clean.” For example, one owner expected me to wash the car. I don’t have to time for that and nor is that economical to add $20 to the tab, esp if I’m renting for just 2 days. Also have encountered very flaky owners who ruined my plans and Turo couldn’t do much about it or provide restitution for time lost/appointments missed. Finally you run the risk that the owner can accuse you Do dings etc, which hasn’t happened to me yet, but the risk is there and to take photos of everything before and after is a huge pain!
Terrible app
Sammmsonite on 6/15/2018
Terrible app. Doesn’t save messages on drafts and when you try to send a message, it takes you to the person’s profile
The ONLY way to rent a car!
drgam89 on 6/15/2018
I’ve used Turo and rented a car out on Turo, needless to say it’s the easiest way to rent a car these days. I remember renting cars at the dealers and thinking “WTF could possibly take so long to hand over keys.” Not an issue with Turo! The app make traveling a breeze!
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