This version of the app is not recommended   
Current Version (41)
All time (490)
App last updated Dec 20, 2017
New in version 1.8.8

iPhone X support


Put everything you need to know about your vacation in the palm of your hand. Download The Official Universal Orlando Resort™ App. It’s free!

It’s the easy way to:
• Create a Universal Account Profile in order to manage contact information, addresses and view purchased tickets.
• Purchase 1-Park, 2-Park or 3-Park 1-5 Day Theme Park Tickets and bypass any lines at the gates by using your phone to enter!
• Check ride, show and attraction wait times at home, on the go or in the parks.
• Customize your park experience using filtered lists and the map to plan your day.
• Set ride wait time and show time alerts to make the most of your time in the parks.
• Stay up-to-date with in-park notifications and news about upcoming special events.
• Create your own favorites list.
• Guests with visual disabilities can access Voiceover support to better utilize the app and enhance their in-park experience.
• Share your Universal Orlando Resort experience on Facebook and Twitter.
• Explore the parks using detailed maps and photo navigation with the “Guide Me” feature.

-Continued use of GPS running in the background can dramatically decrease battery life.

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Wait times do not work
CowbellGuy93 on 1/20/2018
The app only shows wait times for any ride as closed or not available. If you want wait times download the unofficial app. That works perfectly.
Wait times not working
TechWifeA1A on 1/19/2018
Today was the first time we’ve used the app. As a method of making your way around the park and locating everything, it was great. However, we primarily were concerned with knowing the wait times for rides so that we could plan accordingly and that feature was not working all day. I tried refreshing multiple times throughout the day and made sure it had nothing to do with my WiFi connection. Occasionally, it would give a wait time for a ride or two, but for most of the day, it kept saying that the rides would open at 9:00a or would not give a wait time at all. We have annual passes, so we’ll be coming back soon and hopefully will find that this feature of the app is working as the developers intended. I will be sure to update my review at that time.
Wait times not working
CamK3ee on 1/18/2018
So, recently I’ve been going on to wait times and it has always been saying something about filter options and I can’t even get to wait times. This has happened twice now and it’s getting frustrating. Because I want to see the wait times for Fast and Furious Supercharged when it opens. Please fix this Ty.
I love this app!!!
TonyFilms335 on 1/16/2018
I love universal and this app is so helpful. The one thing I don’t like is that you can only see one park one at a time. You can scroll to islands of Adventure but if you selected volcano bay, volcano bay shows up only. I wish you could view everything at the same time.
Filters don’t work
reeshard08 on 1/12/2018
The “thrill”, “kids”, “thrill”, and “3D & 4D” filters don’t work. Doesn’t show anything.
Stopped showing rides
Lf68528 on 1/12/2018
Stopped showing rides and wait times halfway through my day at the park
Where’s the countdown?
Inadia on 1/9/2018
A countdown to our trip that can be added to the widgets would be excellent. Is there a way to use the app to make payments since the Tapu Tapu works only at Volcano Bay?
Great App
Clasher 1045 on 12/29/2017
Great app because shows accurate wait times, allows you to select favorite rides and restaurants, has a large map and small maps for separate parks. The only thing I would add is put a weather section somewhere on your app. Overall this is a great app and it came in handy when I went to Universal Studios
Very glitchy and out of date
ccvh on 12/27/2017
The app is promoting Dragons Challenge, but the ride doesn’t exist any more. It has Jimmy Fallon on the map but it doesn’t come up on the ride lists. Was told I could reserve a ride time on the app but it doesn’t come up. And yes, I tried deleting the app and reinstalling it on my iPhone 7. No help. Oh, also when you click on the “Holidays at Universal” category, it tells you about offerings in 2016. It is 2017 now. Very disappointed. Agree also that it should have the menus on here.
Not the best
Apeyhoehne on 12/20/2017
This app does not allow for proper day planning when you are in the park, or even before you go. It doesn’t show the showtimes for all of the shows, in fact, you have to go to a special page to pull up the showtimes for any of the holiday shows. It also should show the menus for the restaurants in the park, both quick and full service. The Disney World app has this feature and it is very helpful. When you get hungry and want to figure out where to go to eat, it’s much more helpful to be able to pull out the app and find a place suitable for you. It’s a pain when you find a place on the app, walk over and look at the menu and find out there’s nothing there that you want. Also, it could help the lines at the food stands if the guest can look at the app and view the menu to decide what they want before they get to the counter. The only helpful thing with this app is wait times, which don’t always appear to be accurate.
Good but bad idea
Stormy trupers on 12/15/2017
The app was good but universal does not have free WiFi and the app is hard to use. They should just put up more map spots and on top of that the ride times are all off!🙄😡
New version?
wtorres23 on 12/13/2017
New version bug fixed but still no support for iPhone X? A company with a lot of money and can’t update the app properly?
Ticket Purchasing doesn’t work.
RZEZZ on 12/5/2017
I downloaded the app to buy tickets, but there is a loading error every time. Worthless.
Payment won’t work!!!
MonohnRN on 12/2/2017
Will not let me put in credit card exp month or year!!!
Brian-Star on 12/1/2017
Horrible app with inaccurate information coupled with horrible customer service. I’d rather go to Disney.
iPhone X
BrianSMcDonald on 11/21/2017
I’ll give you a 5 star review once the app is updated to support the iPhone X!
Worked Great! Helped our trip out a great deal!
Sckoehler on 11/21/2017
The only reason I gave it 4 stars is I would think there should be more functionality. We primarily used the app for its mapping and wait times, which it performed very well. Also liked the ability to filter ride selections on/off map. Overall a very good app
Don’t waste your time
Ptk6535754 on 11/20/2017
Can’t create account, tried on LTE and hotel WiFi. Called frontdesk no help, called internet support no help, universal information no help. Was trying to link card to volcano bay wrist band but with out an account this app useless.
Malibusurfergrl on 11/15/2017
The app showed the park opening at 6am and I almost had a heart attack thinking when we arrive we will have to get up so early, then we figured out the app was going by our west coast time zone and there is no way to fix this. Also, entered all my info but the app decided to change by birth date and there is no fix for this either?? Deleting this app sadly, maybe it will be improved and be re-released with everything working correctly.
ToshaBerlt on 11/5/2017
I just needed the app so I could keep up with the wait times at the houses at Halloween Horror Nights and it was absolutely useless. I don’t know who was supposed to be updating the times but they should be fired.
ospirito on 11/5/2017
They don’t say this anywhere, but it can take up to an hour to process your order, so if you think you’re going to skip the line, you’re wrong. We spent $350 on tickets, and then had to wait in the guest services line for an hour to get them activated. I’m sure it’ll work if you buy them in advance, but not day of.
Doesn’t show times or is inaccurate
bonabeaner on 11/5/2017
Downloaded the app and went into Park to find it didn't work consistently. Would show that rides were not available when they were and times were way off when it did work. Waste of time!
It’s ok just needs some adjustments
THE SOUTH on 11/3/2017
This app should have a section just for wait times. Also make the times more accurate. It will show 15min wait then show up to a 45min wait.
Can’t enter credit card details in iOS 11.1
akhomerun on 11/2/2017
The credit card expiration date inputs bug out and I can’t finish entering card details Please take my money! iPhone 6S Plus iOS 11.1
Red rat 007 on 10/10/2017
This app is trash, the first couple of hours it worked fine, now it will not stay open longer than 10 seconds. If the app store would let me, I'd rate this app 0 stars.
Wait Times Not Accurate!!
Got stuck wit nothing on 10/8/2017
Why have an app if you can’t keep up with wait times.
Quite disappointed
hctmom on 10/7/2017
So excited to go on rides showing a 5 or 10 minute wait time only to show up and the wait is 45 minutes+. Checked back 15 minutes after getting in the slow moving line and it still shows a 5 minute wait. Maps are helpful but that’s about it.
RosalieFritoLay on 9/19/2017
Incredibly helpful and let us plan out our day. Most of the wait times ended up being shorter than advertised!
The Negative Reviews Are Outdated
Annoyed Rock Fan on 9/16/2017
Was hesitant to download after looking at the 2-star average rating and all the problems with "the app closing itself." Glad I went with my gut. It works wonderfully as of Sep 17 (as well or even better than the Walt Disney World app) in or out of park, and it hasn't closed out on its own after an hour of use, so I will definitely be using it on the upcoming trip! Highly recommend for anyone going to Universal Orlando soon.
Always use it!!
cynthiasef on 9/15/2017
Perfect ❤️
Very convenient!
The Other Clark Kent on 8/31/2017
The app was very informative and was usually accurate on wait times. I understand it may take some time to communicate current/changing wait times to the app. I had no issues with it closing unexpectedly. Everything we needed to know was listed on the app. We used it the entire time. I highly recommend downloading this app when visiting the park.
The Walking Dead
Remington Ratt on 8/28/2017
The Orlando version said that The Walking Dead was at the Orlando park, but it was not!!!
Sunshine14* on 8/27/2017
Looks like it could be a great app...if it would just stay open. The app constantly closes itself before you can even tap on an area to go to. Disappointing. Had hoped to use it on our upcoming trip. Don't waste your data down loading this.
Continually closes
Johnnybowler on 8/23/2017
I have an iPhone and every time I tried the app it closes after a few seconds. Never gives me a chance to do anything. Thus it's useless. I even tried removing it and installing again. Also tried on multiple days and no luck.
Garbage app !!
Lvhost on 8/12/2017
Wait times are completely inaccurate. It tells us 10 minutes wait time and we show up to a 45 minute wait. This happened with multiple rides. You're not able to link your annual pass to the app either. The map is poor. What a waste!!!
Am3d3o on 8/11/2017
I have to be the first 5 star, really guys?
Annoying Useless App
Bindner01 on 8/10/2017
Can't create an account within the app. Successfully created an account on PC, but still can't log on to my profile through this app. Can't purchase tickets within app at all. The app keep crashing itself. Perhaps it's good for mapping and wait times. Other than that, it's purely brick. Disney's app is much much better. Don't waste your time. Deleted it.
Won't stay open
Preferalaska on 8/6/2017
Could be a useful app but it keeps closing itself. There's hardly time to look at anything them it shuts itself off. Can't find info about how to fix. Maybe it only works when you are in the park?
Not like the website
Tiredofbeingaskedtorateapps on 7/31/2017
Can't see any bundle deals or special packages on app
Map is helpful, not much else
The808bass on 7/31/2017
The ride wait times on the app have no connection to reality. There is, as I'm writing this review, a 50 minute wait for the ride I'm standing in line for. The app says 10 minutes. Painfully bad execution.
The real actionjack on 7/29/2017
Do I understand this correctly? I'm supposed to pay to get labels on the map so I know where things are. Pahleeeze. DELETED.
Pug lover baked potato on 7/14/2017
Best app and helpful
Kid Slice on 7/7/2017
It was creative but cheesy.they could have did a better job😒
Love it
ItsaMotto on 6/30/2017
Easy to use and navigate. Recommendation: * Ability to add Theme Park tickets to Passbook
Sncgi3064 on 6/29/2017
Barely worked, kept freezing. It made our day at the park frustrating. For what they charge to get in, this app should be flawless.
A great idea but very slow and the map is virtually unusable.
PilotCurt3 on 6/28/2017
This app is horrible and Universal should be embarrassed! The app is very slow and would frequently freeze up. The map was useless because it was so slow. It was impossible to scroll around the map without it freezing up. Plus, my position on the map was rarely ever correct. Pay someone else for a better app because this one is worth exactly what you pay...NOTHING!
Turn off location services
Yurdeath2010 on 6/26/2017
I'll be generous and give it 3 stars because it does give some useful information. And up until our vacation we used to see what kind of wait times we could expect during the day. Very useful. But as soon as we got to the park, the app became inoperable. Was very frustrated with how it just would not function for the first day in our vacation. Come to find out it was the location services. Turned that off and it continued working like a charm. Just wasn't able to use the guidance in the park.
Unusable - how did this get past QA?
firebird384 on 6/25/2017
This is horrific and someone deserves to be fired for releasing an app that locks up and is unresponsive as soon as it is launched. To make matters worse, no timely update has been made available to fix this. I'm guessing this is a product of foreign outsourcing. I can't imagine that anyone who takes pride in their work would allow this.
Almost Useless
Clemasters on 6/24/2017
This seems like a failed attempt at trying to match the Disney Experience App, which actually works and has an intuitive and user friendly interface. This app is very frustrating to use in many ways, but the lack of refresh in regards to wait times and location services, along with the lack of intuitive interface makes this app almost useless. You'd be better off using a paper map at this park.
Much worse after update
enchillada on 6/24/2017
Used this app before the recent update, it was fast and responsive. Now it's really slow, hangs frequently and crashes.
Fact Sheet
  • Publisher: NBCUniversal Media, LLC
  • Category: Travel
  • Released: May 16, 2014
  • Current Version Released: Dec 20, 2017
  • Version: 1.8.8
  • Size: 97.6 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Languages: English;