Universal Orlando®

NBCUniversal Media, LLC

(19019)
Price Category Version Released Last Updated Size Compatibility Age
Free Travel 1.10.1 May 16, 2014 May 01, 2018 78.1 MB iOS 10.0 or later 4+
Download_on_the_App_Store
New in version 1.10.1

* Bug fixes and minor improvements

Description

Put everything you need to know about your vacation in the palm of your hand. Download The Official Universal Orlando Resort™ App. It’s free!

It’s the easy way to:
• Create a Universal Account Profile in order to manage contact information, addresses and view purchased tickets.
• Purchase 1-Park, 2-Park or 3-Park 1-5 Day Theme Park Tickets and bypass any lines at the gates by using your phone to enter!
• Check ride, show and attraction wait times at home, on the go or in the parks.
• Customize your park experience using filtered lists and the map to plan your day.
• Set ride wait time and show time alerts to make the most of your time in the parks.
• Stay up-to-date with in-park notifications and news about upcoming special events.
• Create your own favorites list.
• Guests with visual disabilities can access Voiceover support to better utilize the app and enhance their in-park experience.
• Share your Universal Orlando Resort experience on Facebook and Twitter.
• Explore the parks using detailed maps and photo navigation with the “Guide Me” feature.

NOTE:
-Continued use of GPS running in the background can dramatically decrease battery life.

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Reviews
Country:
Disability
MarisaG21 on 6/21/2018
It’s not been disability friendly thus far. Waited in a ridiculously long line before the park opened and wasted our first hour as hotel guests in the line. Only to be told my daughter’s arthritis didn’t really count as a disability for a express line. If we’d have known that we wouldn’t have wasted our time. There were others with disabilities in line who were clearly ill and my heart went out to them as they expended energy they need first thing in the morning. Then when we rent the wheel chair it was broken. Hope the Park is worth it.
Awesome
demelzamarie on 6/20/2018
All the information I need in one place!!!..fantastic!
Love Universal Orlando! The app...
Lpryor on 6/19/2018
The app has a lot of good info, maps, wait times, etc. However its wallet only works at Volcano Bay, not City Walk, Islands of Adventure, or the Studios. Also, would be awesome if you could load your annual passes to the iPhone Wallet. They're not something I generally carry around all the time. As a local that would make the spontaneous evening and weekend trips a little easier. As far as I can tell you can't associate your account to your passes at all.
Awesome park, crappy app!!!
ForLife Brands, Corp. on 6/16/2018
Not a user friendly app
Setting up my wallet
boltinbob on 6/15/2018
I’m not very computer savvy and still had no problem
Great app!
Miketerm on 6/12/2018
Use the app always when we go to the parks!!
Not guest friendly
Wedley41 on 6/12/2018
Terrible signage or lack of signage is an issue for sure. Employees best at selling things but don’t go the extra mile (people point you in directions, no maps offered, and one employee said “I am a wizard, I can’t really help you navigate the app.” Wow! Disney ruined us.
Not so user friendly
Deezee 1 on 6/12/2018
Can't find app features as advertised
Great photo opp
Tday bust on 6/10/2018
Only thing better would be addition of accessing Universal Photo Connect photos
Hi there
Hi there my guys on 6/8/2018
Hi there, thank you for the time you spent to write this comment. We will be forwarding this issue to our IT team
Delays
TJLJ87 on 6/5/2018
Last year we tried to go on King King, but they shut it down after we waited 90 mins. We never got to go on. This year we tried it again, we got to the same spot as last year and they called a delay...after 45 mins!? Then we waited an additional 30 mins more after that delay announcement. We did finally get to go in, but it wasn’t that great. All this hype for not much... very disappointing. We waited about 30 mins for Jurassic Ride today, but it shut down due to storm... that never came.
Universal
81777718 on 6/4/2018
I love universal. My dads friend works at universal his name is Jeff Martin. P.S. you could see him anywhere in the parks.
4 star rate
dhejdksksn on 6/3/2018
This is the best place ever! The prices are expensive! Comcast company should get a discount on a lot of the stuff there, like books they don’t get a discount on and that is weird. They should get a discount on most everything. But on the other hand it is a good place to go when bored! Thanks
Jumpy
1t1pp on 6/1/2018
I tried to create an account and the screen kept jumping around. Fix that ui
Cannot create an account on the morning of my trip
monkeyseemonkeydo67 on 6/1/2018
I want to use this app, but the Account Create section times out. It’s useless if I can’t put my tickets into it.
Not cool. Not cool at all
SonyaSonyae on 5/19/2018
This is a very nice app. However I did run into a major problem. I decided to buy two park to park tickets through this app. I paid for both together. My transaction went smoothly. No issues. I entered in everything currently. It even asked me to enter in my guest name for her ticket. I did so and received my confirmation number via email. However, one major problem happened. I paid for two tickets but only one ticket showed up 😱. I had to call Universal studios for help. After being on hold for 10 minutes. My issue was resolved. The customer service lady was not sure why this issue happened. But it was fixed. Not cool app. Not cool at all. This issue needs to be resolved. Other than that it’s still a great app that I do recommend.
Thank you for updating the app.
Feral bkworm on 5/13/2018
Thank you very much for fixing this. I was able to get to it through the update review link and load to my iPad mini 4. (Original review: This app is supposed to be available for the iPad mini 4 but it won’t show up in the App Store. Very disappointed. I like to plan on a screen larger than my phone.)
Best Place Ever
Mitch from Tampa on 5/13/2018
Can’t way to see what the future holds for Universal Studios. I would like them to build a theme park/rides based on the Black Panther . They should name it Land of Wankanda.
It leave a lot to be desired
gobrowns41 on 5/4/2018
Nothing about app is easy, I played with it for a month before I arrived. Only thing that works is where I am at park. But as overall I was trying to give it 2 stars but it register 3.
Universal studios App
Quita07 on 5/4/2018
Easy and quick
Great app
The Bachirs on 5/2/2018
Very easy to use and it was very helpful during our first visit to Islands of Adventure. One suggestion though is to add a gps feature so at anything you know where you are in Terence to the shows or attractions you want to go to. That would be very helpful.
Not friendly
Markosat on 4/26/2018
Buen trying to link my tickets and is a great deal
App review
Juanita0881 on 4/24/2018
It’s very easy to choose the wrong park for express add ons.
Must have app for your visit!
Hemant Patidar on 4/23/2018
I loved this app during our 3 day visit to Universal Studios! Period. The only feature I missed for people who create an account is either have the ability to check off the things they have done or hide them from the map. That would help people more during their visit.
App
fishinjoe67 on 4/21/2018
You iPhone app doesn’t explain what is wrong when I can’t complete my purchase... I retried several times. Finally got it correct & button turned green. I didn’t even know it had to turn green to work!
BG
B-raaaaddd on 4/11/2018
Sometimes the wait times don’t always pop up right away but other than that solid app comes in handy
Needs Improvement
hapily on 4/7/2018
Finally, the app gives me times for ongoing performances such as the Triwizard Spirit Rally. Times for this are usually missing. They fixed one problem only to create another. The Frog Choir is now completely missing from the interactive map. I use the app to look up ride wait and show times. Unfortunately, the app often has incorrect or missing information.
Great but I wish it had One thing
A4rsh24 on 4/4/2018
It really needs a GPS to show give you directions like Apple Maps or Google Maps.
Great time!
tamlwm on 4/2/2018
Very Friendly and Happy Staff!!
Returning to OUR FAVORITE PLACE ON EARTH!
killer chipp on 4/1/2018
We are so excited about returning in April 2018.
Games
Solo2384 on 3/29/2018
You need games at Universal. It would be fun.
Horrible service
Hunumanganpati on 3/26/2018
I understand there is a need to up charge costs for food and drinks. It’s too bad that none of the restaurants cater to allergies or dietary restrictions. We travel here with kids and now the kids can’t eat anything which is a horrible feeling as a mother who has already spent a fortune to get here in the first place.
Not Enough Parade Info
WadeFL on 3/25/2018
Needs to have the Mardi Gras parade route and times in the app.
Noice
Tav3on on 3/21/2018
Noice
Harry Potter
Siri Potter on 3/20/2018
The line at universal said 1 hour but on my phone said five minutes I want on the ride line and it was five minutes
App is good
CyanideRay on 3/17/2018
More rides should have virtual lines!!
The park is great. The app is not.
Freeradma on 3/16/2018
Non-intuitive interface. Poor map function, which reliably did NOT work for me (95% of the time). Used g maps to find my way back to park entrance at one point. I am computer and technologically capable. Also, I do not usually give up and say “this is a poor design” like a lot of people (mostly men) that I know. It is not me, it is the app. The app does give wait times. It was hard to go back and forth between different rides and parks, though. Wished I had a paper map.
Informative app
Jerzgrl313 on 3/14/2018
Always has good information and wait times are pretty accurate.
Don’t come if you are larger than XL
Disgruntled20000 on 3/13/2018
Too many rides will not accommodate any one of larger size.
Universal
moon-drop on 3/12/2018
Excellent app to keep the family, kids, shows and rides organized!
I love this app and it’s useful to
mumrt3 on 3/11/2018
Universal is fun but u have a map and it’s not paper it tells you notifications
Awesome theme park app
joetexas on 3/9/2018
I think this app is better than the my Disney experience app. Love the updates and features. I wonder if the app updates for HHN with maze locations, and wait times? If not that would very helpful
Unorganized
209Ryan on 3/9/2018
This place will never ever compare to Disney this place is absolutely chaotic
Great tool for navigation, wait times and more
stesib on 3/9/2018
It’s smooth to use, full of useful info. Up to the minute wait times and and impressive navigation tool. Ok so occasionally it can fail or go clunky but for the most part it’s brilliant. When/if it goes bad just relax and take it easy, your essentially in a 90”s simulator for a bit.
Roller coaster
vtx2007 on 3/6/2018
You all took out a good fun coaster
Great app
Packymc on 3/6/2018
So far so good
ubicación en tiempo real
ingrubentorres on 3/5/2018
Excelente para ver tu ubicación en tiempo real
We love Universal!!!
CeeLeeCee on 3/3/2018
This is our 2nd trip to Universal Florida. We went to Universal Studios in Los Angeles a few times. Last year my husband wasn’t feeling well so he couldn’t attend so my sister and her husband took our places. My husband promised our son that we would go this year. He passed away a few months ago. I didn’t think I could do it but with prayer and great friends, we are on our way! It’s pricey, but hopefully we can get some great food deals!
Awesome
Emmas mommy on 3/2/2018
I❤️this so much
Link a ticket doesn’t work for nothing
Vetinama on 3/2/2018
Try to add a number it says the number is wrong, try to scan the code and doesn’t work as well.
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