Universal Orlando®

NBCUniversal Media, LLC

Price Category Version Released Last Updated Size Compatibility Age
Free Travel 1.10.0 May 16, 2014 Mar 06, 2018 78.3 MB iOS 10.0 or later 4+
New in version 1.10.0

Bug fixes and minor improvements


Put everything you need to know about your vacation in the palm of your hand. Download The Official Universal Orlando Resort™ App. It’s free!

It’s the easy way to:
• Create a Universal Account Profile in order to manage contact information, addresses and view purchased tickets.
• Purchase 1-Park, 2-Park or 3-Park 1-5 Day Theme Park Tickets and bypass any lines at the gates by using your phone to enter!
• Check ride, show and attraction wait times at home, on the go or in the parks.
• Customize your park experience using filtered lists and the map to plan your day.
• Set ride wait time and show time alerts to make the most of your time in the parks.
• Stay up-to-date with in-park notifications and news about upcoming special events.
• Create your own favorites list.
• Guests with visual disabilities can access Voiceover support to better utilize the app and enhance their in-park experience.
• Share your Universal Orlando Resort experience on Facebook and Twitter.
• Explore the parks using detailed maps and photo navigation with the “Guide Me” feature.

-Continued use of GPS running in the background can dramatically decrease battery life.

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B-raaaaddd on 4/11/2018
Sometimes the wait times don’t always pop up right away but other than that solid app comes in handy
Needs Improvement
hapily on 4/7/2018
Finally, the app gives me times for ongoing performances such as the Triwizard Spirit Rally. Times for this are usually missing. They fixed one problem only to create another. The Frog Choir is now completely missing from the interactive map. I use the app to look up ride wait and show times. Unfortunately, the app often has incorrect or missing information.
Great but I wish it had One thing
A4rsh24 on 4/4/2018
It really needs a GPS to show give you directions like Apple Maps or Google Maps.
Great time!
tamlwm on 4/2/2018
Very Friendly and Happy Staff!!
killer chipp on 4/1/2018
We are so excited about returning in April 2018.
Solo2384 on 3/29/2018
You need games at Universal. It would be fun.
Horrible service
Hunumanganpati on 3/26/2018
I understand there is a need to up charge costs for food and drinks. It’s too bad that none of the restaurants cater to allergies or dietary restrictions. We travel here with kids and now the kids can’t eat anything which is a horrible feeling as a mother who has already spent a fortune to get here in the first place.
Not Enough Parade Info
WadeFL on 3/25/2018
Needs to have the Mardi Gras parade route and times in the app.
Tav3on on 3/21/2018
Harry Potter
Siri Potter on 3/20/2018
The line at universal said 1 hour but on my phone said five minutes I want on the ride line and it was five minutes
App is good
CyanideRay on 3/17/2018
More rides should have virtual lines!!
The park is great. The app is not.
Freeradma on 3/16/2018
Non-intuitive interface. Poor map function, which reliably did NOT work for me (95% of the time). Used g maps to find my way back to park entrance at one point. I am computer and technologically capable. Also, I do not usually give up and say “this is a poor design” like a lot of people (mostly men) that I know. It is not me, it is the app. The app does give wait times. It was hard to go back and forth between different rides and parks, though. Wished I had a paper map.
Informative app
Jerzgrl313 on 3/14/2018
Always has good information and wait times are pretty accurate.
Don’t come if you are larger than XL
Disgruntled20000 on 3/13/2018
Too many rides will not accommodate any one of larger size.
moon-drop on 3/12/2018
Excellent app to keep the family, kids, shows and rides organized!
I love this app and it’s useful to
mumrt3 on 3/11/2018
Universal is fun but u have a map and it’s not paper it tells you notifications
Awesome theme park app
joetexas on 3/9/2018
I think this app is better than the my Disney experience app. Love the updates and features. I wonder if the app updates for HHN with maze locations, and wait times? If not that would very helpful
209Ryan on 3/9/2018
This place will never ever compare to Disney this place is absolutely chaotic
Great tool for navigation, wait times and more
stesib on 3/9/2018
It’s smooth to use, full of useful info. Up to the minute wait times and and impressive navigation tool. Ok so occasionally it can fail or go clunky but for the most part it’s brilliant. When/if it goes bad just relax and take it easy, your essentially in a 90”s simulator for a bit.
Roller coaster
vtx2007 on 3/6/2018
You all took out a good fun coaster
Great app
Packymc on 3/6/2018
So far so good
ubicación en tiempo real
ingrubentorres on 3/5/2018
Excelente para ver tu ubicación en tiempo real
We love Universal!!!
CeeLeeCee on 3/3/2018
This is our 2nd trip to Universal Florida. We went to Universal Studios in Los Angeles a few times. Last year my husband wasn’t feeling well so he couldn’t attend so my sister and her husband took our places. My husband promised our son that we would go this year. He passed away a few months ago. I didn’t think I could do it but with prayer and great friends, we are on our way! It’s pricey, but hopefully we can get some great food deals!
Emmas mommy on 3/2/2018
I❤️this so much
Link a ticket doesn’t work for nothing
Vetinama on 3/2/2018
Try to add a number it says the number is wrong, try to scan the code and doesn’t work as well.
The BEST EXPERIENCE!! Above all other “theme parks “
Chrisjen16 on 2/25/2018
My family and I recently went to a different theme park(s) and couldn’t help comparing it to Universal Studios/Islands of Adventure. This particular theme park was unorganized, boring, and chaotic. Don’t get me started on the employees !! That experience made us APPRECIATE Universal Studios all the more!! Universal Studios gives you a whole different level of experiencing the rides. The rides are interactive, employees in character and enthusiastic!! Universal Studios pay attention to the smallest of details giving us an experience that is truly unique. The parking is convenient, the parks are clean and themed, easy access to freestyle drinks and meals, and massive variety of food. My family is loyal to Universal Studios more than ever. Pass holders for life!! Don’t waste your time at other parks GO TO UNIVERSAL STUDIOS/ISLANDS of ADVENTURE and experience a whole other world-in the movies!!!!
Practically useless
Sweets1114 on 2/25/2018
Really this app should be able to hold your virtual wallet info so when you want to scan your universal express pass this is all you’d need. Or if you want to order something or get virtual tickets this should do it. The wait times don’t always reflect correctly either.
Wait times not working
jws1138 on 2/22/2018
As an annual pass holder, I like using the app to track wait times for popular rides when I visit the park. However, lately the app fails to display wait times on a consistent basis.
BeeRock007 on 2/21/2018
Very helpful and usually accurate on wait time. Provides decent info on Mardi Gras concerts.⭐️⭐️⭐️⭐️
Mews :3 on 2/20/2018
I love it
FourValentines on 2/18/2018
karla perdomo on 2/17/2018
If all the fun attractions are in the park of the left (Adventure Island) only one roaller coaster, other attractions are boring and 3d for most... neeeext.
The App Stinks
Chaseritta on 2/17/2018
The app really should show the posted wait times without having to click the icon to see what it is.
Easy to use
Yalmeyda123 on 2/16/2018
This App is easy to use I found a bit confusing at check out since the marketing pop ups for the additional services was bit much .
A lot of room for improvement
Wordslove on 2/11/2018
This app doesn’t have real time wait times like the Disney parks one does. Turns out Universal only updates their wait times on the app once an hour and it’s frustrating because you’ll walk over to a ride that you think only has a 20 minute wait and it’s really an hour plus. It’s also not so easy to navigate. One thing I do like about it is that it saves the row you parked in, making it easy to find your car at the end of a long day.
Impossible to purchase tickets
satkacity on 2/11/2018
Super slow on iPhone 8, pdf map of the park works better.
Wait times aren’t showing up
Bia024 on 2/11/2018
Not sure why for the last few days I’m not getting any wait times for the rides. The whole reason I have this app is to check the wait times before I go.
Gonzalez del Solar on 2/10/2018
Falta información de horarios!!
For young and healthy
Lehi UT on 2/9/2018
My wife has a bad back. We were hoping that there would be lots to do together other than the thrill rides... not so. Lots of shops and food places to spend money on but little else we could do together, especially frustrating with the very high cost of two day park hopper tickets. We will see what tomorrow brings, day 2 at the park.
Times are always off
aj1992 on 2/9/2018
The wait times are always off and sometimes not even posted. I’ve been in the park and for example , the time it showed for ET was 45 minutes and it was a walk on ride in person. Another time it showed some rides closed at 10:00 am, 3 hours after the park opened and the rides were functional and open that day.
Wait Times Don’t Work
ItalianKick on 2/8/2018
Love the app however, the main feature I would have used it for did not work. Wait times do not display at all.
Newest Update Doesn’t Show Wait Times
OROCKS on 2/8/2018
The latest update doesn’t show wait times for the lines anymore. What good is this app for if it doesn’t show that.
Why this app is great
ThatKindOfGamer on 2/7/2018
I love this app it really is a great guide I really reconnect this app ❤️❤️❤️❤️❤️❤️
Cerise17! on 2/7/2018
I always have a good time when I got this place is amazing!
Love it!
Mshirley2 on 2/6/2018
Has been so helpful on our stay!
Nothing is accurate
aria black on 2/6/2018
The wait times don’t even work inside the park.
Can’t Sign In
KMc716 on 2/5/2018
I really want to love this app. It looks pretty good over all; however, I cannot sign in. I would probably give 5 stars if I could use it properly.
I love it !!! And Lizzie meguier lol
Soficorn on 2/3/2018
Hey now hey nowww this is what dreams r made of🇻🇪🇻🇪😆🇻🇪🇻🇪😆🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪❤️❤️🤭🧠👎🧠😁🔜
Wait times do not work
CowbellGuy93 on 1/20/2018
The app only shows wait times for any ride as closed or not available. If you want wait times download the unofficial app. That works perfectly.
Wait times not working
TechWifeA1A on 1/19/2018
Today was the first time we’ve used the app. As a method of making your way around the park and locating everything, it was great. However, we primarily were concerned with knowing the wait times for rides so that we could plan accordingly and that feature was not working all day. I tried refreshing multiple times throughout the day and made sure it had nothing to do with my WiFi connection. Occasionally, it would give a wait time for a ride or two, but for most of the day, it kept saying that the rides would open at 9:00a or would not give a wait time at all. We have annual passes, so we’ll be coming back soon and hopefully will find that this feature of the app is working as the developers intended. I will be sure to update my review at that time.
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