The Official Universal Orlando® Resort App

NBCUniversal Media, LLC

Travel

(385)
This app was last updated on: Jun 29, 2017
TapNova doesn't recommend this app.   
New in version 1.8.4

We are getting ready for your relaxing day at Volcano Bay™!
In this version:
· You can now purchase 3-Park tickets, Universal Express™ Pass, VIP tours, Dining Plan, Annual Passes, Dining Experience and more in the App.
· Add a credit card and PIN for TapTu Pay™ at Volcano Bay™.
· Set and manage TapTu Pay™ spending limits for your individual party members.
· Introducing the Wallet button for quick access to your tickets and payments.
· Link purchased items and add them to your Wallet.
· Bug fixes and other improvements.

Description

Put everything you need to know about your vacation in the palm of your hand. Download The Official Universal Orlando Resort™ App. It’s free!

It’s the easy way to:
• Create a Universal Account Profile in order to manage contact information, addresses and view purchased tickets.
• Purchase 1-Park, 2-Park or 3-Park 1-5 Day Theme Park Tickets and bypass any lines at the gates by using your phone to enter!
• Check ride, show and attraction wait times at home, on the go or in the parks.
• Customize your park experience using filtered lists and the map to plan your day.
• Set ride wait time and show time alerts to make the most of your time in the parks.
• Stay up-to-date with in-park notifications and news about upcoming special events.
• Create your own favorites list.
• Guests with visual disabilities can access Voiceover support to better utilize the app and enhance their in-park experience.
• Share your Universal Orlando Resort experience on Facebook and Twitter.
• Explore the parks using detailed maps and photo navigation with the “Guide Me” feature.

NOTE:
-Continued use of GPS running in the background can dramatically decrease battery life.

Reviews
Amazing
Pug lover baked potato on 7/14/2017
Best app and helpful
Universal.com
Kid Slice on 7/7/2017
It was creative but cheesy.they could have did a better job😒
Love it
ItsaMotto on 6/30/2017
Easy to use and navigate. Recommendation: * Ability to add Theme Park tickets to Passbook
Horrible
Sncgi3064 on 6/29/2017
Barely worked, kept freezing. It made our day at the park frustrating. For what they charge to get in, this app should be flawless.
A great idea but very slow and the map is virtually unusable.
PilotCurt3 on 6/28/2017
This app is horrible and Universal should be embarrassed! The app is very slow and would frequently freeze up. The map was useless because it was so slow. It was impossible to scroll around the map without it freezing up. Plus, my position on the map was rarely ever correct. Pay someone else for a better app because this one is worth exactly what you pay...NOTHING!
Turn off location services
Yurdeath2010 on 6/26/2017
I'll be generous and give it 3 stars because it does give some useful information. And up until our vacation we used to see what kind of wait times we could expect during the day. Very useful. But as soon as we got to the park, the app became inoperable. Was very frustrated with how it just would not function for the first day in our vacation. Come to find out it was the location services. Turned that off and it continued working like a charm. Just wasn't able to use the guidance in the park.
Unusable - how did this get past QA?
firebird384 on 6/25/2017
This is horrific and someone deserves to be fired for releasing an app that locks up and is unresponsive as soon as it is launched. To make matters worse, no timely update has been made available to fix this. I'm guessing this is a product of foreign outsourcing. I can't imagine that anyone who takes pride in their work would allow this.
Almost Useless
Clemasters on 6/24/2017
This seems like a failed attempt at trying to match the Disney Experience App, which actually works and has an intuitive and user friendly interface. This app is very frustrating to use in many ways, but the lack of refresh in regards to wait times and location services, along with the lack of intuitive interface makes this app almost useless. You'd be better off using a paper map at this park.
Much worse after update
enchillada on 6/24/2017
Used this app before the recent update, it was fast and responsive. Now it's really slow, hangs frequently and crashes.
Very disappointing app
Couzen on 6/22/2017
I find the app very unuser friendly. The tracking part freezes and the only way to force it to correct is to restart the app. There are little things that are frustrating. It knows my location but still forces me to select a location to get started. While trying to get wait times, it doesn't update the times without a restart. I expected a lot more from the app.
Absolute garbage
thomas_patrick on 6/17/2017
Frustrating, poorly executed, and not well-thought out. Performance issues. Crashing. No global views between parks. Terrible UI and navigation. Wish I could give this dumpster fire a -1. Disney puts you to shame. Inexcusable and detracts from the overall experience of the amusement parks.
Awesome!!
NeyLee7 on 6/15/2017
I love this app!!
Cannot even sign in
hardcoredrum13 on 6/12/2017
Can't sign in, despite working on the website, I get a "info doesn't match" whenever trying to sign in
Last update makes it unusable
Nole_Nurse00 on 6/11/2017
The last update on 6/5 makes the app unusable and locks up after using once. You have to kill the app each time to continue using.
Works at home, not at the park!!!
Michael.A.H on 6/10/2017
TERRIBLE APP! Can not connect at park. Ticket takers told me, "Yeah, the app doesn't work. Do you have your paper tickets?" Aughhh! $1450 for family of 4 park hopper tickets for 3 days and told to return to hotel to get paper tickets! Just lovely :-(
Useless with Location Services enabled
Mohawks 07 on 6/9/2017
The map interface completely freezes on my iPhone 6 when I turn on location services, making the ability to find a location from my current impossible. This is a basic app functionality that should work.
Horrible and frustrating
Matthew Csady on 6/8/2017
I had all of our tickets loaded in along with a credit card and the entire families information. Was working fine....until we got to the park. Couldn't connect to my account the if I tried to logout and login it would give a 'read ECONNRESET' message. There is no information to be found in regards to the error. Later I tried to make a new account with a different email and it said it couldn't create the account at this time. If it worked it would be awesome. But it's been nothing but irritating and frustrating. Glad we took our paper tickets with us.
Horrible
Freefoam632795 on 6/8/2017
Can't purchase tickets...can't update personal info without an 'oops something went wrong' or the entire app crashing.
Has been running very slow since last update
Mario5422 on 6/6/2017
When I go to the ride list with wait times it causes the app to massively slow down.
Doesn't work
myhonestreviews on 6/2/2017
For iPhone 7, Stuck on maps , filters don't work,useless , can't submit a zero star review doing set it to one.
Awesome
MrLaFfGuY on 5/28/2017
I have an annual universal pass and I use this app every time. It is hard to run around the entire park looking for good wait times. So this app is very useful. One problem is that for the notification for the wait time you don't get to change it.
Awesome app
TheGamingArt on 5/26/2017
Extremely straightforward, it does miss some advanced functionality thought.
Maps Broken on 5/23/17 Version
z3bos on 5/24/2017
The interactive maps aren't working anymore. They don't show anything, no matter what you do with the filters. Still no detailed Volcano Bay map.
It's great but..
MrsKCR17 on 5/17/2017
I love this app, it's very useful. However I don't know how to use the "guide me" feature. Can some one please tell me how to use it?
Don't loose your time...
Hugo_Marques on 5/16/2017
Hi Universal Team! Please do a benchmark with Walt Disney app! Just learn what they made and replicate the best practices to your app, seriously! Your app just doesn't work!
Needs work.
cdy on 4/15/2017
Ok app. It needs work, though. Restaurants don't show menus If I set an alert for a ride wait time, it seems to only alert on that exact number and minutes, not that number and BELOW.
Ancient, Intrusive and useless
activereader on 4/11/2017
Once you create an online account with an email that has a dash in its domain, the apps does not allow the dash and therefore says it's not matched. Terrible.
App crashes
majorck on 4/10/2017
Has some nice features but crashes as soon as you switch to view in list mode.
Great app
Vh2345 on 4/6/2017
Wait times accurate and map is great!
It's okay for a park app
Dorothysn on 4/5/2017
Glad has ride wait times and lists which ones have the express. Though I called and bought my vacation package over phone then setup and account on app...frustrating as there is no place to enter confirmation number and access information from app. Looks like you can purchase it all directly from app and have it show.
Great park - excellent app!
4nboy on 3/23/2017
This app is awesome. Love how easy it is to find wait times, and I love the "guide me" feature for the directionally challenged; it shows a photo of the landmark you should see as you're walking along. Also the "alert me" feature to tell you if the wait time for a certain ride reaches a certain limit is very helpful. I liked it a lot!
Fix Your App
Cgageyoung on 3/21/2017
I bought my tickets through your app. Received the confirmation email that they had been loaded to my wallet. Waited in line only for the tickets to not be on my wallet. Sent to guest services only to wait in an even longer line. Seriously???? This is worthless!!!!
crashes constantly
appuser9378 on 3/11/2017
terrible app. when you try to filter on Venue, it crashes every time. they need to fire the app developer and hire a better one.
Needs Work
Yeodaddy on 3/11/2017
The park is so amazing, I really expected much more. I keep comparing this to the Busch Gardens app, which is much better. My main problem with this app is that there is no way to save your annual pass info. It would be nice to be able to pull my pass up in the wallet so that I can use it instead of my physical pass for parking, admission, and discounts. Being able to administer my AP account would be nice too. Not a horrible app, but no real value to it.
Wait times off
MakinMocha on 2/27/2017
I used another site for the wait times. The wait times were 10-5 minutes longer in the app. It made it hard to plan where to go. We would skip rides only to find out the wait time was shorter. But I never needed a map because of this app.
This App is Garbage
MJJ5280 on 2/17/2017
I bought my tickets for the park through the app. The tickets never processed. When I called customer service the Rep said they have issues with the app all the time but there was nothing they could do. All she could offer was refunding the original order within 10 days. Disappointing
Why no menus?
smonnes on 2/13/2017
Why don't you have menus for the restaurants? Please add!!
Don't waste your time this app
Hness1234 on 2/11/2017
Directions don't work, current listing of shows isn't included, things are not marked well.
Weak and Out of Date
Bob21home on 2/10/2017
Nothing more than a park map for your SmartPhone that needs work. Areas do not work - Rental Services shows nothing. Areas are out of date - Sapphire Falls shows opening Summer of 2016. Areas show false information - dining services for Sapphire Falls Resort lists a snack shop in the Harry Potter area of the park. Universal should be embarrassed to offer this app. Deleting it from my iPhone.
WHY don't you include menus!!!
DocSeamus on 2/7/2017
Why can't you include menus for your restaurants? They're isn't a customer service reason why, so it's either laziness or an administrative reason. The whole app needs more detail and customer friendly fixes. Let's be honest, you're competing with Disney's app and they're winning. Very frustrating.
Update constantly crashes
thedirtysouth on 1/28/2017
Crashes at app startup every time. Reinstalling the app and rebooting the phone doesn't help.
Update
Bre0531 on 1/24/2017
Please update the app
Not work
FabioBRASIL on 1/20/2017
The app does not work. I can not sign in with my email. Please fix this problem and add some option for the annual pass holders. Thank you
App is crashing
apizarro21 on 1/18/2017
After the latest update this app doesn't even launches! It crashes in every attempt of opening it!
Smokers must have this
Universalguy on 1/16/2017
As well as they hide designated smoking areas from public view you will NOT find them without this app. Other than that the paper map is about as useful and the app will delay unlocking your phone.
Be careful! They charge you twice!
Waikikimike089 on 1/15/2017
I bought 2 tickets with the app. Then I was charged 4 tickets! Check your credit card statement. According to the lady at the park guest service this happens often. We were standing in the waiting line at the park. After we could finally speak to a guest service employee, she told us, she cannot help us. Wrote an email. Answer: call the guest services. We called and they told us we are lucky, normally they do not take tickets back. Told them, we never bought them. They finally reimbursed us. Took 17 day! No sorry and no additional credit for all the inconvenience we had. Very poor service and very poor app. Go to Disney next time...
Boo
Reggie47holla on 1/13/2017
Doesn't work at all. Crashes. Uninstalled reinstalled still crashing. This app stinks!!!!!
Very useful app but crashes occasionally
jaydenshell on 1/7/2017
This app provides a easy to read map of the park. It is able to know your location in the park and guide you to anywhere you choose. Some options include the rides on both parks, restaurants, restrooms and shows. The wait times listed for the rides were pretty accurate. It also notifies you if a ride is delayed. Overall, very useful app once you get past the occasional crashing.
Do not buy tickets on app
Miki711 on 1/4/2017
I purchased tickets on the app over $780. It states that I would receive an email and the tickets would show up on the app and it never showed up. I had to wait over an hour at guest services to resolve.
Garbage. Stay away.
Nataliepc87 on 1/3/2017
This app is useless. Purchased tickets but order never went through and had to repurchase at the booth. Complete waste of time.
Fact Sheet
  • Publisher: NBCUniversal Media, LLC
  • Category: Travel
  • Released: May 17, 2014
  • Current Version Released: Jun 29, 2017
  • Version: 1.8.4
  • Size: 98.6 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74,
  • Supported Languages: English;