This version of the app is not recommended   
Current Version (1251)
All time (5687)
App last updated Mar 06, 2018
New in version 1.10.0

Bug fixes and minor improvements


Put everything you need to know about your vacation in the palm of your hand. Download The Official Universal Orlando Resort™ App. It’s free!

It’s the easy way to:
• Create a Universal Account Profile in order to manage contact information, addresses and view purchased tickets.
• Purchase 1-Park, 2-Park or 3-Park 1-5 Day Theme Park Tickets and bypass any lines at the gates by using your phone to enter!
• Check ride, show and attraction wait times at home, on the go or in the parks.
• Customize your park experience using filtered lists and the map to plan your day.
• Set ride wait time and show time alerts to make the most of your time in the parks.
• Stay up-to-date with in-park notifications and news about upcoming special events.
• Create your own favorites list.
• Guests with visual disabilities can access Voiceover support to better utilize the app and enhance their in-park experience.
• Share your Universal Orlando Resort experience on Facebook and Twitter.
• Explore the parks using detailed maps and photo navigation with the “Guide Me” feature.

-Continued use of GPS running in the background can dramatically decrease battery life.

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App is good
CyanideRay on 3/17/2018
More rides should have virtual lines!!
The park is great. The app is not.
Freeradma on 3/16/2018
Non-intuitive interface. Poor map function, which reliably did NOT work for me (95% of the time). Used g maps to find my way back to park entrance at one point. I am computer and technologically capable. Also, I do not usually give up and say “this is a poor design” like a lot of people (mostly men) that I know. It is not me, it is the app. The app does give wait times. It was hard to go back and forth between different rides and parks, though. Wished I had a paper map.
Informative app
Jerzgrl313 on 3/14/2018
Always has good information and wait times are pretty accurate.
Don’t come if you are larger than XL
Disgruntled20000 on 3/13/2018
Too many rides will not accommodate any one of larger size.
moon-drop on 3/12/2018
Excellent app to keep the family, kids, shows and rides organized!
I love this app and it’s useful to
mumrt3 on 3/11/2018
Universal is fun but u have a map and it’s not paper it tells you notifications
Awesome theme park app
joetexas on 3/9/2018
I think this app is better than the my Disney experience app. Love the updates and features. I wonder if the app updates for HHN with maze locations, and wait times? If not that would very helpful
209Ryan on 3/9/2018
This place will never ever compare to Disney this place is absolutely chaotic
Great tool for navigation, wait times and more
stesib on 3/9/2018
It’s smooth to use, full of useful info. Up to the minute wait times and and impressive navigation tool. Ok so occasionally it can fail or go clunky but for the most part it’s brilliant. When/if it goes bad just relax and take it easy, your essentially in a 90”s simulator for a bit.
Roller coaster
vtx2007 on 3/6/2018
You all took out a good fun coaster
Great app
Packymc on 3/6/2018
So far so good
ubicación en tiempo real
ingrubentorres on 3/5/2018
Excelente para ver tu ubicación en tiempo real
We love Universal!!!
CeeLeeCee on 3/3/2018
This is our 2nd trip to Universal Florida. We went to Universal Studios in Los Angeles a few times. Last year my husband wasn’t feeling well so he couldn’t attend so my sister and her husband took our places. My husband promised our son that we would go this year. He passed away a few months ago. I didn’t think I could do it but with prayer and great friends, we are on our way! It’s pricey, but hopefully we can get some great food deals!
Emmas mommy on 3/2/2018
I❤️this so much
Link a ticket doesn’t work for nothing
Vetinama on 3/2/2018
Try to add a number it says the number is wrong, try to scan the code and doesn’t work as well.
The BEST EXPERIENCE!! Above all other “theme parks “
Chrisjen16 on 2/25/2018
My family and I recently went to a different theme park(s) and couldn’t help comparing it to Universal Studios/Islands of Adventure. This particular theme park was unorganized, boring, and chaotic. Don’t get me started on the employees !! That experience made us APPRECIATE Universal Studios all the more!! Universal Studios gives you a whole different level of experiencing the rides. The rides are interactive, employees in character and enthusiastic!! Universal Studios pay attention to the smallest of details giving us an experience that is truly unique. The parking is convenient, the parks are clean and themed, easy access to freestyle drinks and meals, and massive variety of food. My family is loyal to Universal Studios more than ever. Pass holders for life!! Don’t waste your time at other parks GO TO UNIVERSAL STUDIOS/ISLANDS of ADVENTURE and experience a whole other world-in the movies!!!!
Practically useless
Sweets1114 on 2/25/2018
Really this app should be able to hold your virtual wallet info so when you want to scan your universal express pass this is all you’d need. Or if you want to order something or get virtual tickets this should do it. The wait times don’t always reflect correctly either.
Wait times not working
jws1138 on 2/22/2018
As an annual pass holder, I like using the app to track wait times for popular rides when I visit the park. However, lately the app fails to display wait times on a consistent basis.
BeeRock007 on 2/21/2018
Very helpful and usually accurate on wait time. Provides decent info on Mardi Gras concerts.⭐️⭐️⭐️⭐️
Mews :3 on 2/20/2018
I love it
FourValentines on 2/18/2018
karla perdomo on 2/17/2018
If all the fun attractions are in the park of the left (Adventure Island) only one roaller coaster, other attractions are boring and 3d for most... neeeext.
The App Stinks
Chaseritta on 2/17/2018
The app really should show the posted wait times without having to click the icon to see what it is.
Easy to use
Yalmeyda123 on 2/16/2018
This App is easy to use I found a bit confusing at check out since the marketing pop ups for the additional services was bit much .
A lot of room for improvement
Wordslove on 2/11/2018
This app doesn’t have real time wait times like the Disney parks one does. Turns out Universal only updates their wait times on the app once an hour and it’s frustrating because you’ll walk over to a ride that you think only has a 20 minute wait and it’s really an hour plus. It’s also not so easy to navigate. One thing I do like about it is that it saves the row you parked in, making it easy to find your car at the end of a long day.
Impossible to purchase tickets
satkacity on 2/11/2018
Super slow on iPhone 8, pdf map of the park works better.
Wait times aren’t showing up
Bia024 on 2/11/2018
Not sure why for the last few days I’m not getting any wait times for the rides. The whole reason I have this app is to check the wait times before I go.
Gonzalez del Solar on 2/10/2018
Falta información de horarios!!
For young and healthy
Lehi UT on 2/9/2018
My wife has a bad back. We were hoping that there would be lots to do together other than the thrill rides... not so. Lots of shops and food places to spend money on but little else we could do together, especially frustrating with the very high cost of two day park hopper tickets. We will see what tomorrow brings, day 2 at the park.
Times are always off
aj1992 on 2/9/2018
The wait times are always off and sometimes not even posted. I’ve been in the park and for example , the time it showed for ET was 45 minutes and it was a walk on ride in person. Another time it showed some rides closed at 10:00 am, 3 hours after the park opened and the rides were functional and open that day.
Wait Times Don’t Work
ItalianKick on 2/8/2018
Love the app however, the main feature I would have used it for did not work. Wait times do not display at all.
Newest Update Doesn’t Show Wait Times
OROCKS on 2/8/2018
The latest update doesn’t show wait times for the lines anymore. What good is this app for if it doesn’t show that.
Why this app is great
ThatKindOfGamer on 2/7/2018
I love this app it really is a great guide I really reconnect this app ❤️❤️❤️❤️❤️❤️
Cerise17! on 2/7/2018
I always have a good time when I got this place is amazing!
Love it!
Mshirley2 on 2/6/2018
Has been so helpful on our stay!
Nothing is accurate
aria black on 2/6/2018
The wait times don’t even work inside the park.
Can’t Sign In
KMc716 on 2/5/2018
I really want to love this app. It looks pretty good over all; however, I cannot sign in. I would probably give 5 stars if I could use it properly.
I love it !!! And Lizzie meguier lol
Soficorn on 2/3/2018
Hey now hey nowww this is what dreams r made of🇻🇪🇻🇪😆🇻🇪🇻🇪😆🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪🇻🇪❤️❤️🤭🧠👎🧠😁🔜
Wait times do not work
CowbellGuy93 on 1/20/2018
The app only shows wait times for any ride as closed or not available. If you want wait times download the unofficial app. That works perfectly.
Wait times not working
TechWifeA1A on 1/19/2018
Today was the first time we’ve used the app. As a method of making your way around the park and locating everything, it was great. However, we primarily were concerned with knowing the wait times for rides so that we could plan accordingly and that feature was not working all day. I tried refreshing multiple times throughout the day and made sure it had nothing to do with my WiFi connection. Occasionally, it would give a wait time for a ride or two, but for most of the day, it kept saying that the rides would open at 9:00a or would not give a wait time at all. We have annual passes, so we’ll be coming back soon and hopefully will find that this feature of the app is working as the developers intended. I will be sure to update my review at that time.
Wait times not working
CamK3ee on 1/18/2018
So, recently I’ve been going on to wait times and it has always been saying something about filter options and I can’t even get to wait times. This has happened twice now and it’s getting frustrating. Because I want to see the wait times for Fast and Furious Supercharged when it opens. Please fix this Ty.
I love this app!!!
TonyFilms335 on 1/16/2018
I love universal and this app is so helpful. The one thing I don’t like is that you can only see one park one at a time. You can scroll to islands of Adventure but if you selected volcano bay, volcano bay shows up only. I wish you could view everything at the same time.
Filters don’t work
reeshard08 on 1/12/2018
The “thrill”, “kids”, “thrill”, and “3D & 4D” filters don’t work. Doesn’t show anything.
Stopped showing rides
Lf68528 on 1/12/2018
Stopped showing rides and wait times halfway through my day at the park
Where’s the countdown?
Inadia on 1/9/2018
A countdown to our trip that can be added to the widgets would be excellent. Is there a way to use the app to make payments since the Tapu Tapu works only at Volcano Bay?
Great App
Clasher 1045 on 12/29/2017
Great app because shows accurate wait times, allows you to select favorite rides and restaurants, has a large map and small maps for separate parks. The only thing I would add is put a weather section somewhere on your app. Overall this is a great app and it came in handy when I went to Universal Studios
Very glitchy and out of date
ccvh on 12/27/2017
The app is promoting Dragons Challenge, but the ride doesn’t exist any more. It has Jimmy Fallon on the map but it doesn’t come up on the ride lists. Was told I could reserve a ride time on the app but it doesn’t come up. And yes, I tried deleting the app and reinstalling it on my iPhone 7. No help. Oh, also when you click on the “Holidays at Universal” category, it tells you about offerings in 2016. It is 2017 now. Very disappointed. Agree also that it should have the menus on here.
Not the best
Apeyhoehne on 12/20/2017
This app does not allow for proper day planning when you are in the park, or even before you go. It doesn’t show the showtimes for all of the shows, in fact, you have to go to a special page to pull up the showtimes for any of the holiday shows. It also should show the menus for the restaurants in the park, both quick and full service. The Disney World app has this feature and it is very helpful. When you get hungry and want to figure out where to go to eat, it’s much more helpful to be able to pull out the app and find a place suitable for you. It’s a pain when you find a place on the app, walk over and look at the menu and find out there’s nothing there that you want. Also, it could help the lines at the food stands if the guest can look at the app and view the menu to decide what they want before they get to the counter. The only helpful thing with this app is wait times, which don’t always appear to be accurate.
Good but bad idea
Stormy trupers on 12/15/2017
The app was good but universal does not have free WiFi and the app is hard to use. They should just put up more map spots and on top of that the ride times are all off!🙄😡
New version?
wtorres23 on 12/13/2017
New version bug fixed but still no support for iPhone X? A company with a lot of money and can’t update the app properly?
Fact Sheet
  • Publisher: NBCUniversal Media, LLC
  • Category: Travel
  • Released: May 16, 2014
  • Current Version Released: Mar 06, 2018
  • Version: 1.10.0
  • Size: 78.3 MB
  • Compatibility: Requires iOS 10.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Languages: English;