Yelp for Business Owners

Yelp

Business
Not Recommended   
Current Version (3)
All time (230)
App last updated Sep 11, 2017
Screenshots
New in version 3.17.0

Every few weeks, we polish the Yelp for Business Owners app to make it better.

Description

Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The Yelp for Business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business. This app puts the power of Yelp’s tools right in your pocket!

NOTE: This app is for business owners to manage their Yelp business pages. If you’re looking for the Yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350

Use Yelp for Business Owners to:
• Track visitor engagement and customer leads from your Yelp Business Page.
• Respond to reviews with a private message or public comment.
• Respond to customer inquiries and messages.
• Upload and manage photos for your business.
• View reports on ad clicks from Yelp users (advertisers only)
• Report reviews and messages.

To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.

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Reviews
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What a complete scam
Sergio1035 on 9/22/2017
This is not a social media company it's an extortion scam! If you don't advertise with them they will put your competitors advertising on your page and they will take away all your good reviews! We are the number one most like jury store on Facebook and all of Tampa Florida and they make us look like losers! I will never spend a penny with them!
RIP off site
ivancito622 on 9/20/2017
They will lock you in a rate for a year. No way out and you pay weather you make money or if doesn't work total rip off
Not worth the money!
Bporter002 on 9/20/2017
Don't do it!!! Better off using google or Facebook!
App will not open!
Itafungame!!!! on 9/16/2017
Constant crashes. Glitches from a glitchy company.
Yelp is a 💩
mrs. clinton on 9/8/2017
Yelp Co. , just like their app, is worst ever. They filter reviews( even if they tell you otherwise), they lie and just like cockroaches-you cant get rid of them.
Won't open
Stavromula on 9/1/2017
This version of the app won't open. I've deleted it and re-downloaded it multiple times. Won't open.
How the duck to replace a credit card on file
Oleg portasov on 9/1/2017
Can't figure out how to replace credit card on file. How complicated it should be ? No tech support help. Can't find the answers in the community topics
What a Scam!
Mauijoni on 8/25/2017
The real advertising going on with yelp! is your information to every dirty third party affiliate there is! Within hours of claiming and posting business, scammers were calling, one posing as PGE tech with a work order to shut of my power if I didnt call customer service at some random number (not belonging to PGE) and resolve nonpayment of previous bill... I called my KNOWN number for PGE, and they confirmed it to be a scam. Thanks yelp! I only signed up because someone else was claiming business and I wanted to stop them. As it is, the number now associated with my email login and business info, isnt my number! This number is used for account verification, and finalizing claiming of business, but there is no support available to have it corrected via website and a request to speak with support directly results in them calling the incorrect number with no option to chat, comment, etc. Way to think it through people....NOT!
Yelp is The Worst company
allen.amiri on 8/18/2017
Please be careful . I have bad experience with yelp and they charge me 6 months more after closed my account with them please please be careful.
Inoperable
JPrecisionTint on 8/14/2017
I get constant calls from Yelp advertising to pay for ads and yet they can't even get their app right. I will never pay for leads from this company. The problem with these types of businesses is the users are constantly looking for the lowest possible price and not the quality of service or product. How can they see what you offer from an app like this. Just breads laziness. Save yourself the time and headache using this platform. Definitely not worth it...
Reviews!!!
Hapciupasimatteo#vioara1 on 8/11/2017
Too expensive and not good for attracting business.They do whatever they want ..... Thumtuck and Facebook do a better job, way cheaper.They keep calling me even if i said NO so many times. Thumbs down to Yelp 👎
Non stop calls
Naughton88! on 8/10/2017
Constantly getting calls from advertising dept and "other" departments to help us. I've said no thank you, we just opened and after 3+ calls in less then 30 days I'm done! Not worth it when there are Many other search engines and sites that have a better understanding of the word NO, or check back in 6 months, and don't Argue with me!
Yelp is designed to hurt your business.
152468 on 8/6/2017
I sent up my account and asked a client to post a review for me. The review stayed on Yelp for about 1 week then disappeared. When I logged on to see what was going on, it was marked as "Not Recommended." The review was from MY client and said great things about my business. Who the hell is Yelp to tell me what is recommended for my business? I heard that Yelp deleted good reviews and kept bad ones, and did not believe it. Well, believe it because it is true. Do not sign up for Yelp and stay away from these liars.
Yelp is a big scam
ipodifile on 8/1/2017
I hate yelp! I am sure if I purchase ads from them all of my good ratings would suddenly appear! You people are the worst of the worst. I wouldn't even give you one star but, you control that too!
I hate Yelp
slr787 on 7/28/2017
I have 2 other legitimate reviews from my 2 on going clients which they didn't count. According to them it's their software who identifies which legitimate and to what not so I would say the software is junk and doesn't work right!!! It's a crap!!!
RIPOFF AND A SCAM, TERRIBLE CUSTOMER SERVICE
Motofreakr85 on 7/20/2017
As a consumer and as a business owner who has used Yelp's services, I am just appalled at their customer service... I have never been treated so badly by any company in my life. Their attitude is as if we owe them something, and they live by the "the company is always right" motto. IF YOU ARE A BUSINESS OWNER AND USE THEIR SERVICES, YOU BETTER PRAY YOU DONT HAVE ANY DISPUTES WITH YOUR ACCOUNT BECAUSE YOU WILL SEVERELY REGRET EVER SIGNING UP WITH YELP. I HAD TRIED THEIR SERVICES AND DIDNT GET ONE PHONE CALL OR ANY BUSINESS FROM THEIR MARKETING. I USED GOOGLE ADWORDS AND OTHER SERVICES AND HAD BETTER SUCCESS. CUSTOMER SERVICE CLAIMED I SOMEHOW GOT 16 CLICK AND 1 CALL, WHICH I DIDNT, IN WHICH I WAS CHARGED $16/CLICK!!!!!!!! What a rip off. I TOLD THEM THE APP SAID I OWED NO WHERE NEAR WHAT THEY CLAIMED I OWED AND ASKED THEM TO GIVE ME SOME CREDIT SINCE I RECEIVED ZERO CALLS....YOU PAY FOR ADVERTISING AND RECEIVE NO BUSINESS YOU WOUKD EXPECT SOME KIND OF CREDIT. INSTEAD I WAS ACCUSED OF LYING AND WAS STIFFED WITH A $315 BILL!!!!! I WAS TOLD "TOO BAD, WE PROVIDED YOU A SERVICE SO YOU HAVE TO PAY AND IF YOU DONT WE WILL SEND IT TO COLLECTIONS!!!!" All I can say is wow.....I am going to tell all of my friends and family, put this on my blog and website, and go out of my way to tell as many people as I possibly can to not just walk but run with a rocket strapped to your butt from this worthless service!!!!
I hate this app.
Oleg 147 on 7/18/2017
It's is nothing close to the website which is very easy to use for business owners the app is complete crap.
STOP!!!Total scam. DO NOT WASTE YOUR MONEY
MrBrooks601 on 7/15/2017
They will rob you and make you pay to cancel them. Customer can't leave reviews unless they are bad ones. I've had 4 weekly customer ask me about there review and why I delete it. Makes a business owner look suspect.
I love the this app,helped a lot for business owner
HagAm on 6/8/2017
Show you a lot of data about your potential customers,yes I paying them monthly to make my business appear to relevance client but by far they better than anything else on the web (including google)
Does anyone have anything good to say about yelp??
Butch012365' on 6/6/2017
Need help with a decision on who will tell u the truth about internet marketing
HORRIBLE
Bugsy Lady on 6/6/2017
Terrrible!
Reviews
roofer4028 on 6/6/2017
Yelp doesn't help it's has a lot of spam never use them
Scam
PermaGrafix Tattoo Albany OR on 6/1/2017
Yelp approves false slanderous reviews by trolls and "doesn't recommend " true reviews by long time clients so the good reviews don't count toward the business's stars. Yelp is a scam made to hurt business owners and truly a site that caters to trolls.
Unfair and unbalanced
BadSingerforwverlol on 6/1/2017
Yelp has removed any way to review yelp itself. You cannot send anyone to yelp to review you. The review will be removed unless it is negative, then they will leave it. If someone reviews you and they are not active everyday yelp participants, again they remove the review. It can take years before you get a single review they leave up. As a business the review part of Yelp is not useful in any way due to its unbalanced system. However, if you want to pay serious money for their ads, you will receive quality traffic equal to that of paying ads on Google or other paid ads online but slightly more expensive. In my opinion, as a business owner; Yelp is only good for paid ads and barely, nothing else.
Update made this app go haywire.
Sloeby on 5/16/2017
Won't notify when you receive a message. Has like 22 ghost messages that say "unread" but there's no unread messages. It's a failure and needs to be fixed asap!
Never ever
Yelp is scum on 5/8/2017
Advertise with them or sign anything with them. Even if corporate recommends them as a franchisee owner. The sales rep basically would not leave me alone, even when told him I was not interested. Finally I gave in just to stop his phone calls. He promised I could get out any month I wanted and promised the ad would run in a five mile radius from the business and both were lies. I was having click from people 50 miles away because that was where my AD was running. With seven other locations like mine closer to where It mainly running. So after I got 100 new customers and none thAnks to yelp, and not recommending a legit review from someone who was never approached and has a long history with our brand at many locations. I canceled after 3 months and had to pay another 400 because of the thirty days notice, and a even worse termination fee. About two grand of loses and not penny gained. Thanks YELP!
Big Scam...mafia style
Show catcher on 5/6/2017
Yelp is a big sham! Just because I refused to place an ad that would cost me at least $400/month not including the initial $2,500 to set up, they won't allow my customers to post reviews. I just started a page not too long ago so now they have all these regulations. I have 7 reviews that did not show up on the page. They said "not to ask for reviews." Seriously? Who would review a restaurant, food or service unless they are extremely upset and wanting to vent or extremely happy? No one will go out of their way to write reviews if you don't ask them. Any lawyers out there that want to chime in? Is it illegal to offer a discount if a patron post a review? Ridiculous!
Reviews removed
Uglystick1111 on 5/2/2017
Yelp continues to remove 5 star reviews from my business. I was told this is because of the "algorithm". I was driving customers to yelp to view my page but i am wasting my time.
Beware!
ccohen55 on 5/2/2017
Yelp offers you to register with "Free" $450 ads credit. After your $450 credit runa out they charge you $30+ per click. I did not see my Yelp for business account in a month, no notifications, no calls, no nothing. A bill pops up for $470+. I talked to an agent and she was rude and unapologetic, stated it was mg fault to enter $450 in their system. In my opinion they give you the "free" $450 so you enter that number in there, they they catch you. Shame.
Yelp ad processing
Nickname321748 on 4/26/2017
I have had several yelp reviews, most are 5-star. I have 1, one star review. As a 3rd party customer, I can ONLY see a single, one star, review. If I could, I would give yelp no stars for what they provide to business and actual relations
Makes NO sense.
doctorphilip on 4/3/2017
WORTHLESS rating system. A rocket scientist can't figure out how Yelp's supposedly unbiased review software filters. I totally understand why they won't use someone's one review left for ONLY your business. BUT Our business has 18 five star unrecommended reviews, 5 or 6 of which have extremely robust yelp profiles and have been using Yelp for years. If you call and ask why, they simply will tell you a computer does it and nobody can help you. Don't waste your time with them.
Business owners beware
Jmichaeltattoos on 3/30/2017
Yelp does nothing to help or protect you as a business owner.. a website for crybabies who think they can just say whatever they want even if it is untrue..and yelp let's it happen time after time.. worse idea if you are trying to have a nice online presence.. I refuse business from all yelp subscribers
Good enough
BumbleBelen on 3/12/2017
It's irritating to have to enter email and password each time you want to use the app. If this is necessary, make it easier, like use Touch ID. Also, I have a mobile business with no brick and mortar. It's annoying that I have to specify an address that customers inadvertently use. I'm not the first or the last business to be like this.
Unpleasant pandering from yelp
Fracturemedia.com on 3/6/2017
Do not expect to do anything with Yelp including downloading apps updating your profile, updating your business profile etc. without a guaranteed phone call from Yelp pandering their ads and services. They need to stop cold calling and deal with the real issues of fixing their own broken service by making it more user friendly. If I wanted to talk to someone from Yelp I will call them. Stop calling me!
Need to fix the metrics for reviews
Cherylc418 on 2/22/2017
I have several 5 star reviews from clients who are not YELP users, but took the time to provide positive feedback for my business on this platform. It's unfortunate that the metrics used, placed these in my " not recommended reviews". Just because these clients are new users, doesn't mean their reviews are less valuable to me, the business owner.
Horrible for business owners
Mimi9113 on 2/1/2017
I don't like how limited is this app, when I'm trying to do a reply in a review they ask me for a picture of me which is ridiculous if I'm the owner of this business profile, but then i get a bunch of so fake reviewers which they don't have a picture of them, or other info, i hate that i can't reply my reviewers without an approval of a picture, when again I'm logged into my yelp profile which has my business logo and information, but the reviewers don't have to do all this process.
Manage your Yelp page on the go
Jordansmom80 on 1/15/2017
I've been extremely happy with this app. I find it much easier to make updates to my page via the app vs. their website. Kinda silly that people are rating this app low because they don't like Yelp. 😜
Not helpful for business
RockinWest on 1/14/2017
This is a great place for a business to get trolled by a crappy community
Wow
Squickz on 1/13/2017
Just fantastic that no one has given this app a 5 star. What's wrong with you people!!
Make an IPad App Version please
Roberto691234 on 1/10/2017
Asking for an iPad app option too. I tend to do a lot of my business through my iPad. -Thanks
App Barely Functional
cougar mountain mommy on 1/3/2017
Major delay in responding to messages and when you DO it still shows you have unread messages?! Very annoying. Not to mention that most of these reviews can be easily paid for and they coerce you into paying for their ads. Hate it and see the merit but also see how easily it is abused.
too bad
guangyushi on 1/2/2017
too bad.........................
Force for marketing
Sayansayno on 12/20/2016
Yelp is wrong marketing business because they are base of how much money you will give them every months to advertise you business They delete 4 good reviews of my 5 reviews because I don't pay yelp . But some business they have so Many reviews because they pay yelp and yelp keep there reviews over my business and your business They are forcing me to make a contract with them for $400
Mafia tactics and blackmail
Seeking refund from Apple on 12/8/2016
Don't even think about it! Avoid advertising with Yelp!! Their tactics are so disgusting and unethical that it makes Tony Soprano look like A nice guy. These guys take advantage of hard working small business owners by "threatening" them with bad reviews. Their "algorithm" benefits people who pay for their services. But what they don't tell you is that if you pay for a service and challenge anything they will blacklist you and then do everything they can to ruin your business. It is beyond shady. The reps lie through their teeth or maybe they just have no idea--either way don't trust anyone in this company. Also I spent $400 in advertising and was told the campaign would only use the "free credit" and no charges would happen without my authorization. Well two months later after canceling I'm still getting charged. But i don't feel like i can call them because they will just screw me over if I "complain." Don't become involved with them if you can avoid it. I've erased my personal account and have suggested to all my friends to do the same. Oh. And the ads? Yielded ZERO conversions. This company is going to go down in flames and their stock price reflects that.
Yelp only cares about their pocket
NJPHOTO on 12/5/2016
They really could care less about businesses and only care about their pockets.
Hardly able to log on
Frank94602 on 11/27/2016
Works less than 50% of the time. Very frustrating to this business owner.
Yelp is the worst
Froy-cholito on 11/18/2016
People wrote a couple reviews for me and Yelp decided to take the reviews off because they want to... so I don't have any reviews...
The app hasn't been working for weeks! Can't log in!?
JSanchez40 on 11/15/2016
UPDATE- STILL CAN NOT LOGIN on app!!!!!! Every time the app updates I can't use it!!!!! For several weeks at a time the app will not allow me to login. When I try to log in it takes a long time, then I can briefly see the side menu and it goes back to the login screen. Wow how long is it going to take to fix it??? FIX IT!!!!!!!!!
App conflicts with TouchID
aleksnod on 11/13/2016
App conflicts with TouchID on iPhone 5s. TouchID stopped working after app was installed. Once app was removed, TouchID started working again.
Could be better!!!
kennells on 10/26/2016
Yelp is a useful app, but it does has its flaws. Why do we need to pay Yelp just so we can organize photos? It just doesn't make sense to me and its sad. Yelp will display how fast your response time is to the public but how am I supposed to keep a good score if my app doesn't even send me notifications anymore (Yes my notifications are on for it). Please fix this problem!!! Thank you
Fact Sheet
  • Publisher: Yelp, Inc.
  • Category: Business
  • Released: Dec 17, 2014
  • Current Version Released: Sep 11, 2017
  • Version: 3.17.0
  • Size: 108.1 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 12+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74,
  • Supported Languages: Czech; Danish; Dutch; Flemish; English; Finnish; French; German; Italian; Japanese; Malay; Bokmål, Norwegian; Norwegian Bokmål; Polish; Portuguese; Spanish; Castilian; Swedish; Chinese; Turkish;
  • Parental Advisory: Mild Alcohol, Tobacco, or Drug Use or References; Mild Profanity or Crude Humor; Suggestive Themes; Mild Sexual Content and Nudity;