Yelp for Business Owners

Yelp

(745)
Price Category Version Released Last Updated Size Compatibility Age
Free Business 4.15.0 Dec 16, 2014 Aug 14, 2018 141.2 MB iOS 10.0 or later 12+
Download_on_the_App_Store
New in version 4.15.0

Bug fixes and various improvements.

Description

Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The Yelp for Business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business. This app puts the power of Yelp’s tools right in your pocket!

NOTE: This app is for business owners to manage their Yelp business pages. If you’re looking for the Yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350

Use Yelp for Business Owners to:
• Track visitor engagement and customer leads from your Yelp Business Page.
• Respond to reviews with a private message or public comment.
• Respond to customer inquiries and messages.
• Upload and manage photos for your business.
• View reports on ad clicks from Yelp users (advertisers only)
• Report reviews and messages.

To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.

Are you a new app developer?
Tapnova can help put your app in front of hundreds of app enthusiasts! Contact us for more information.
Reviews
Country:
Horrible
Let testy on 8/17/2018
For my business I use Yelp since there are a lot of customers use yelp well I get calls everyday to purchase advertisements and I have very good reviews that for some reason they won’t put up ... just a shame
No paguen publicidad con Yelp es una estafa no boten su dinero es u
1D number1Fan on 8/16/2018
No recomiendo esta compañía para hacer publicidad de pago tengo varías razón. No vote su dinero. Yelp es un sistema basado en mentiras, cuanto más te esfuerzas para hacer el servicio con una buena calidad y que te recomienden con una buena evaluación, ellos no lo permiten , y la razón es bien lógica. por que? Simplemente cuando rankeas en lo que eres bueno . Ellos no lo reconocen. te quitan las reseñas reales. Para que pages anuncio con ellos. Y cuando llamas ellos no saben nada de eso porque quien maneja eso es un robot ósea un software. Que respuestas mas mediocres. sin palabras. Nunca hagan una lista con esta gente.
Very bad sales practice
Dharamsiti on 8/12/2018
Sales rep keep calling to signup with their paid service. First of all their ads are very expensive per month. So I have been decline their offer. Well story doesn’t end there, they decided to punished my business via reviews, any reviews less then 5 stars they post it online and when we get 5 stars reviews they always put it under non recommended section.! They always says that it’s done by the software. I would like to find out who’s software is that? Yelp Company is not honest, I have so many examples with my own account and show them how bad their business practice is.
Click or not?
Do LA LA Salon on 8/8/2018
I feel like I was bamboozled. A site that works with people to get reviews has poor reviews themselves? The rep Xiomara did her job well to get my credit card but everything else was sham. A limit has been set but not according to what I’m being charged. Hope she or someone calls me back like I was harassed to sign up
Major Scam
Leeopardo on 8/7/2018
Pretty much they're out to get your money, If you don’t purchase some of there totally overpriced packages they will only post negative reviews the positive ones will be hidden where it says not recommended, so unless you're ready to give them half of your profits stay away from these thieves
Fraud and theft
ytyiu on 8/7/2018
DO NOT GIVE THEM A CREDIT CARD FOR ANY REASON. They will charge you hundred and thousands of dollars. They will fool you with some cheap ad campaign explanation on the phone. 2 months later you will have a maxed out credit card. Please save yourself and don’t use these cons. The leads are horrible as well
Yelp is dishonest, sleazy and will hurt, not help, your business!
yelpreallysucks on 8/6/2018
Not even worth my time but to be short and to the point. Yelp is horrible. They steal your money and then when you want to cancel become overly vindictive continue to fraudulently charge your credit card and then maliciously make effort to hurt your business. Stay away from Yelp. If you see yelp on the street, cross to the other side and then run as fast as you can to get away from them!!
Worst app, don’t use it
楼看 on 8/5/2018
Waste of time
I agree Expensive AF and not necessary
Holstow on 8/3/2018
I had it as a free version and I got more business from it then when I started paying for it. I really think it helps when there are other businesses so it is easier to compare you with other businesses. I was called for years to boost my business and I wish I didn’t. I learned the hard way so please just keep the free version. Save your money.
SCAMMERS BEWARE
Ikhmayes on 8/3/2018
These guys will tell you this is good and will get you business and persuade you to do the service they will offer you a 300$ credit to get your credit car then charge you 10-15 dollars a click I canceled the same day and they withdrew 40 dollars from my bank don’t ever sign up with them spend your money on google or Facebook ads Yelp are noting but a bunch of scammers BEWARE
Yelp is so full of it...
VegasJess on 8/2/2018
The so called alga rythm is garbage. These Yelp people were calling me constantly (nearly harassment) to do ads with them. I constantly politely declined and exclaimed “why would I do ads, my biz is #1 reviewed in the industry”. Since then my reviews increasingly have decreased and my competitor who has his friends, family and even employees do reviews that stay up. It’s embarrassing the way Yelp works. They always have someone to talk to if it’s about Ads but if it’s about reviews all you get is a generic automated response. I’m glad I sold my Yelp stock too. I bought low and sold a month ago high. Thanks for nothing YELP
Tricky
300credt on 8/1/2018
Giving $300 credit free just trick people to sign up, charge without any reminder. Customer service cannot help with anything. Have to stop ads ourselves otherwise will continue charging, I don’t know why have the time range of promotion ads for!
Everything I expected
knife+fork on 8/1/2018
This app is great at tracking user views and keeping an eye on your advertising budget. Also the inbox lets you communicate directly with potential clients, it’d be nicer if there was a way to search the inbox for a specific person instead of having to scroll through every message. Anything you can do on the computer can be done in the app. It’s easy and after a few minutes had my biz listing setup.
User unread messages
LethaL FB on 7/31/2018
Everytime we create new user for employees , all the messages become unread and no option to select all and mark as read or something, 1000 messages has to be clicked one by one to get ride of unread tag ...
Fake app ever !
nenjcidj on 7/29/2018
This app just be created to rip business owner money ! They litterlly post your good rate , and leave the bad rate , so people have to call them for advertise and pick up business ! I dont trust or recommend this kind off app!
Terrible Horrible Business Practices
Ratings & Reviews on 7/27/2018
These employees will call you all day and night and get attitudes with you when you tell them your business has closed. Then try to argue and say well you have a website up. Well it is between me and the IRS whether or not my business is closed NOT YELP. Next step I will take will be to a lawyer for the harassing phone calls day in and day out. I got 10 calls in a week span from these folks trying to up-sell their packages.
Don’t do business with this company
Skinny Jeruel on 7/27/2018
My decision to do business with this SEO was a bad one. All I got were calls and messages from prospective consumers who wanted services that had nothing to do with what my business is about. I decided to get out before I start getting charged a lot a money.
Yelp is all about $$$...
Jot sandus 1994 on 7/26/2018
I recently opened a store. We had a very little budget. And it’s doing good. We can’t really pay yelp to advertise our business and asked them couple times not to bother us with calls and emails. But these people are so irritating, they would call and send you emails almost everyday. We started getting 5 stars reviews and our business really started picking up. But now that we are not a paying customers, they started unrecommending my 5 star reviews. It did not happen the first few months but now they do this to us almost every freaking week. I wish I could report them but I don’t wanna waste my time on this useless company. My clients will still come to me. If they really think that those reviews are fake then why don’t you have an investigation or something. I mean this is totally illegal. Somebody should really report this matter. What if I have one star review from someone I have never did service for, would you then also take away my review? I guess not. They just want money. If you give them them you will be a valuable customer. Yelp is useless and not trustworthy at all. I prefer google or Facebook. I would slap the person who came up with the idea of this stupid software. Such a moron.
Scam
PermaGrafix Tattoo Albany OR on 7/26/2018
Yelp hides the good reviews from real long time clients giving 5 star reviews and only approves the fake 1-3 star reviews and bad reviews from people that only give bad reviews including reviewers w fake profiles so they can try to con businesses into paying to have some of the bad reviews removed. Funny that we can’t find yelp or yelp biz or google on yelp so we can give them one star reviews on yelp or google. Can you say scam?!
Constant Calling
ninbroken52 on 7/25/2018
If you sign up for Yelp for Biz be prepared for constant phone calls trying to get you to pay to advertise through them.
Very awesome app helpful to my business
DJ WREK on 7/17/2018
I love the app and instantly communicating with clients. Please come out with an iPad version!
Don’t use it!! Stay away!!
Petergonzalez9 on 7/16/2018
Very bad experience with them! Very bad costumer service, very rude..
Ipad viewing
msc280 on 7/16/2018
You need to have landscape picture available when using the app on the iPad. It is frustrating having to turn the iPad to view. I cant use the keyboard because of this
Businesses
Capital kakadi on 7/14/2018
Business should have more power over their profiles and reviews should be regulated strictly. There should be a team only focused on fake reviews. The fake reviews are so many and obvious that they shouldnt go under an algorithm. Business suffer. My business has five 1 star fake reviews with a bunch of nonsense written in it and yelp has done nothing for 3 years now. This is outrageous. We work 100 hours every week for our business and this is what yelp does to us??? What happened to human ethics?
We’d
Humphrey15 on 7/4/2018
CZefSee da t
Sears Automotive
-Mai V. on 7/4/2018
I truly would like to give a big shout out to Sears automotive services at pearl ridge. They are so professional at their job. They answered my questions, took my car in and reassured me. They treat me like a family. I really, really especially want to thank Gil Tabuyo Magbual. He was so helpful and went out of his way to give me the best customer services. Such a trustworthy humble man, thank you sooo much Gil. Base from my experience and being in a Customer’s shoe, no doubt I would recommend Sears Automotive services at pearl ridge.
Does not deserve even 1 star!!!
Timu djin on 7/3/2018
Do you want do a business with Yelp? Please, don’t!!! Don’t do it!!! Number one scammer is Yelp, I thought it’s me, but Yelp much, much bigger than me and you!!! Without any Yelp’s help, you can do it your business, just believe yourself and what you doing. Good luck without yelp
Unscrupulous, deceptive business practices - charged $80 for a “free” ad campaign
Doan on 7/2/2018
I got years of constant calls and high pressure sales also and I agree with other users that Yelp Business does deceptive practices and believe the company should be investigated. They offer $300 in free ads (which funny enough, when I complained about these not free charges, the telephone rep said “We don’t do free ads.” Yeah, you should put that on your site. With these “free” ads, it’s written that you can choose how much you budget, even though it’s written in the app that you budget $10 per day on the free ad campaign, the woman on the phone claimed they could not control how much ads were per day. So the budget is a lie. If you start your ad campaign not on the first day of the month, they don’t tell you when you sign up on the campaign that it’s done per calendar month, so you only get a fraction of the $300. Nowhere on their ad campaign page does it say it’s per calendar month. So although I had a campaign for less than 30 days at at $10/day budget, I was charged 2 separate charges of close to $80 for a “free” ad campaign. I was amazed how rude and unkind the customer service people were. I deleted my Yelp apps. What an unscrupulous company!
Ladrones
joseantoniomg77 on 7/2/2018
Yo caí en la promoción de 300$ es un engaño total. Hice la prueba unos días luego que revise y no obtuve resultados hice la cancelación y ahora me están cobrando 250$ de la prueba que realice. Esta app solo sirve para robar a los negocios que se afilian.
Horrible
fancytails on 7/1/2018
They let someone write a bad review and when i wanted to defend myself and give my side of the story they wont let me. I have to send them a picture of me. This woman made up lies about my business when i called they didnt care she said so much bull and they let it stay there if they had half a brain and read what she wrote they would of band her from yelp.
Don’t Post UR business with Yelp
yelp-crap on 7/1/2018
If you are willing to pay hundreds dollars a month, your clients’ 5 star reviews will be set as recommended reviews. If you are tired of yelp’s computer based selections of reviews(bc you are not paying), you just like to take off your listing, it’s not allowed. The representative said that this crap website is by law protected. You don’t have a law protected right to choose not using a social media. If yelp didn’t lie about their law protected crap, I will appeal that lawmakers should reconsider to give right to business owners to choose using or not using a social media as yelp to protect business owners not getting ripped off by this crap media yelp.
Extortion
jordans3467 on 6/28/2018
They wouldn’t stop calling me. Like 5-10 times a day. If I blocked the number they would call back from another area. They manipulate the reviews to be “not recommended” if they are positive and “recommended if they are negative. The “non recommended” review doesn’t affect your ratings and are completely hidden. They claim that it is based off of an “authentication algorithm” but the sales guys pitch that they can get the low reviews removed. This is slight of hand and extortion.
Junk Junk Junk
Double EE33 on 6/28/2018
Worst app ever, by far the stupidest app I’ve ever see or used!!
Hell to the NO!!!
flex714 on 6/28/2018
Stay sway! DO NOT ADS!!
I didn't open my business on yelp
nicolelynnphotollc on 6/27/2018
Someone else did and now I can't close it. MONSTERS!!
They keep coming back to me for money
marsmark123 on 6/27/2018
They are hungry for money and extremely desperate. They also keep charging you which is scamming even when you say no. DON’T USE YELP
Horrible company
Large List on 6/26/2018
I don’t understand why a reputable company like Apple chooses to do business with scum of the earth company like Yelp.
Not bad
nickm611 on 6/26/2018
I love Yelp, and the business owners app is great to see the activity. People on here are just salty about sales call. Use this as a tool
Bad pushy sales people
MeAnakonia2015 on 6/25/2018
I recently started a business yelp page and got a call right away from Yelp. The lady was really obnoxious and her sales tactics were horrible. It made me not want to sign up. Luckily I have learned in the past and I hung up on her but not good customer service at all.
Business owners hate Yelp
I Hate Yelp , Also on 6/24/2018
I own and operate a business, one which I took over from a previous owner. I have contacted Yelp numerous times asking them to remove the reviews which have absolutely nothing to do with me. I never receive any type of reply and they do nothing about my requests. Anyone can post whatever they want, be it a lie or a truth. Yelp will do nothing for you, unless of course you choose to advertise with them, and then it’s pretty much of the same- they do nothing. People who think Yelp is giving them the correct information on a business are sadly mistaken. Yelp needs to go away. I tried to use ‘I Hate Yelp’ as a nickname and it was already taken!! What does that tell you?
Every change is worse
Mrtymonkey on 6/24/2018
The Yelp for business owners app used to be great. Someone messages, you reply with a quote/info/etc. and go. Every time it has “improved” it has just gotten worse. I know it is to “help” streamline things but, seriously, it makes it take WAAAY longer and is more confusing to the customer when replying. Too many options now. Nothing looks or feels clean. Bad call guys. Bad call. Go back to keeping it clean and simple.
UPS Store
Romeowcat on 6/23/2018
Chris and Josh were absolutely amazing. They far exceeded my expectations in customer service. I brought in a return to amazon without a return label. I had 8 items to return and had NO idea what I should do. Not only did they solve my problem but Josh was extremely patient with me and didn’t make me feel like a smart phone dummy!! If you need UPS and your local see Chris and Josh on Monroe Ave. in Rochester NY. They are the BEST!
Thumbtack features not needed
Ñajaf on 6/22/2018
Recently yelp changed the messaging feature where if a customer sends you a message it goes to 10 different companies in the area even though the message is addressed to you or some one in another company directly. And if you don’t reply to that message since it’s directed to another company your score of reply time goes down. Please fix this as my ads are being wasted. Thanks
Don’t use.
Benxiangzhang on 6/21/2018
This scams $4000 off of me and they keep calling me and nagging me to keep using yelp. They would call everyday nonstop.
Worst Decision You Can Make for Your Small Business
MirandaFord on 6/21/2018
First of all, if you are dissatisfied with your service in any way, consider your money flushed down the toilet because they don’t issue refunds. If anyone calls you trying to get you to purchase adds, DO NOT DO IT! As a small business owner any revenue that I work for is hard earned. I felt like they basically stole money from me. When I called and mentioned that I was dissatisfied with my service, they didn’t offer a refund or any kind of resolution. I lost close to $300 for a little under ONE MONTH of adds. For the love of God, just don’t download this app!!!!!!
Scammers!!
DJMidnyteJoe on 6/21/2018
My worst decision ever!! Do not advertise on yelp! Period!
SOLARCO
plumas ron on 6/18/2018
My name is Ron, I live in Plumas Lake. If your considering going Solar, look no further. This company has been around since the seventies. I went with them and I’m glad I did. Today’s crew Paul, Cameron, Jerimiah,and Ty. You guys are pros and I appreciate the excellent work you did for us.
iPad app
jbenn425 on 6/17/2018
Would it kill you guys to write an iPad app? Actually never mind, the iPhone app is so bug ridden I wouldn’t want to stretch your resources. For what you extort from us business owners every month, you can at least provide iPhone and iPad apps that aren’t....crap.
Don’t advertise on yelp
Sclaytor990 on 6/14/2018
They are FRAUDULENT! READ THE REVIEWS!
Don’t waste your time
fouse/bigdaddy on 6/10/2018
Useless.
Add a Comment