Yelp for Business Owners

Yelp

Business
Not Recommended   
Current Version (3)
All time (321)
App last updated Nov 20, 2017
Screenshots
New in version 3.22.0

Every few weeks, we polish the Yelp for Business Owners app to make it better.

Description

Millions of people turn to Yelp every day to make spending decisions. Yelp provides a free suite of tools to showcase your business and connect you to the Yelp community. The Yelp for Business Owners app allows you to view important business analytics and connect with customers, including those who have written reviews for your business. This app puts the power of Yelp’s tools right in your pocket!

NOTE: This app is for business owners to manage their Yelp business pages. If you’re looking for the Yelp app that will help you discover great local businesses, go to https://itunes.apple.com/us/app/yelp/id284910350

Use Yelp for Business Owners to:
• Track visitor engagement and customer leads from your Yelp Business Page.
• Respond to reviews with a private message or public comment.
• Respond to customer inquiries and messages.
• Upload and manage photos for your business.
• View reports on ad clicks from Yelp users (advertisers only)
• Report reviews and messages.

To get started, download the app and sign in with your business user credentials. If you haven’t yet claimed your business on Yelp, go to biz.yelp.com, and follow the steps to find your business and create your business user account.

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Reviews
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Interesting... it’s not like Yelp doesn’t have the resources...
Yahkol Ya'aqov Yashar'Al on 11/17/2017
There’s no argument that you all at Yelp can improve this app and make better-compatible one for the iPad. The question is: why haven’t you? Another question: are you going to? Serious questions- I’m genuinely curious. I find this whole situation bewildering (especially with all these bad reviews). Step it up Yelp. Like the way a dad encourages his son. Please step it up. You’re making all of us look bad ✊🏽 shalom.
Taxi
Kareem Alami on 11/17/2017
As a small business owner I really like Yelp App it’s helping me but I’m not paying anything It’s depends on your Customer service I know many people don’t like to review because reviewing on Yelp is not easy If you give good service it’s ok but if you did any mistake customer will be jump on Yelp or on Google starting bad reviews Yelp have some roll-regulation for reviews Thank you Yelp
Yelp is a scam.
Taxido.US on 11/15/2017
Their review algorithm is a joke. If you stop advertising with them they will start deleting positive reviews one by one. I think small businesses should never use Yelp.
Horrible
HWD1019 on 11/12/2017
This “yelp” app is the worst on the internet esp., if you are trying to grow a small business. Yelp is not at all for the small mom and pop organization or small businesses. We’ve had our name on here for several years and they have never let our good reviews show on top. It is always the bad ones. If I could I would give them a minus review. Do not register your business with “yelp”.
False reviews
Heather 0007 on 11/11/2017
Small businesses can't afford huge fees. Small businesses can't afford any negative reviews. (A Past stylist husband gave me a bad review)Therefore the reviews aren't based on facts, he used an alias To write what he wanted.I'm sure I'm not the only owner that has had this problem. I called and nothing was done and yet they call me every week To ask me to spend money fir this kind of service?? Why would I help them If they don't help me?
JUST ABOUT MONEY...NO HORNETS AT ALL.
Hgt4ever on 11/10/2017
I’ve been trying to request, report some reviews which don’t make any sense. Yelp didn’t even bother to look at those reviews, they just leave them their then keep calling me to ask if I’d like to become a member...all problems will be resolved. The minimum of the cost is $50 per month. I refused cause I’m just a very small business, like self-employee. If I own a shop with few employees then it’d worth it. Anyway, they will remove positive feedbacks, claimed that they are fakes, but keep the negative feedbacks. When we try to complain the bad ones, they said “we don’t take side” and the users have the right to speak their mind. HOW ABOUT MY MIND?
Constantly have to sign in
Pdxsparky on 11/10/2017
Ever since iOS 11 we have to constantly log in. Very annoying
Yelp hurts not helps
davanzoie on 11/10/2017
I have a bad review and was being harassed by the guy. I reported him and he’s still on my page- I have very legitimate reviews that can’t be seen.
Don’t give attention to yelp !!
popkub on 11/10/2017
This company is ripoff. They let people post photo of your reataurant weather the picture is bad or good and it will automatically be on profile photo. You cannot change it unless you pay $25 for photo arrangement. This is BS !
Way overpriced!!!!!
Sashababette on 11/6/2017
Do NOT sign up for the advertising promo. You commit yourself to ongoing $10/day advertising. I did not realize this until I got my first bill. Results were Definitely not worth it!!! Misleading and poor business practice :(
Agree but you must understand...
Joebarri on 11/4/2017
If they did as you have requested or think they should have posted those positive reviews of yours then they couldn’t make money. Selling you there’s “Services”. Customers these days are all to quick to write bad reviews about us restaurateurs. Out of hate and spite for the other personal miseries they have in their lives. It has nothing to do with your restaurant. It’s similar to “Road Rage”. But more like “Restaurant Rage” I’m sure after this post, comment or review Yelps so called alogorithm will now kick into effect on my restaurant posts and reviews... If you get my point!!! The vendors and employees of Yelp don’t see it sometimes but the owners of the company definitely know how to drum up business... Kinda like a what my father (God rest his soul) called a “Shake Down” Ya know!!!
Excellent app....
Vic 1963 on 11/3/2017
If you do what you have to do, this is the way for People recommend you.
Yelp needs to be shutdown!
Zeniris on 11/2/2017
They only want to promote bad reviews and not the good ones. They will not let you remove your business! Stay away!! I would give no stars if possible.
Canceled Notification
theBossTasha on 10/31/2017
Every time this app does updates or changes, for some reason it cancels my notifications. I have to upload the new “version” every time it comes out to get my notifications working again. That’s missed business opportunity because I’m not getting my notifications. They need to fix that!!!!!
Business owner on Yelp
Scott's Plumbing on 10/31/2017
Yelp, has been giving bad reviews for my business priority, and places even the old ones on top so they are easiest to see. Yelp contacted me to pay for advertisement and showed me that they have a hard to find second page for reviews, and they told me, “if I pay them for advertising, they will put my bad reviews on that hard to find second page, and then the first page Yelp users will see will be all good reviews.” I told Yelp that they should be put in jail for extortion, and now that I know what they do to get money from businesses, I will never pay for advertising with their company. Scott’s Plumbing
Not Recommended Reviews
katierob1 on 10/26/2017
I have 8 not rec reviews that are 5 stars. I have 3 reviews usef of which one review gave my biz 2 stars and was completely inaccurate. They say the not rec reviews are based on the activity of the user. Who cares...lwt them all be seen. Terrible for biz owners but we are stuck. Support is terrible. No help.
Not sure what I’m doing here. Lol.
Cupcakelover115 on 10/25/2017
Not very user friendly. I’ve been using yelp since for over 6 years?!? It’s been a while. When I started using them, nobody ever even heard of them. Anyway I e had a client message me about 5 or 6 days ago I responded back and then she responded once again. I can’t even see the response?!!? Not sure why?!?! It’s not very user friendly. Also most of the people on here looking for work to be done are not very serious I find. They ask question after question and don’t respond to my answers or questions back. They seem to be just looking for dirt cheap prices or not even serious at all. But I’m still here tryna make it work. I’ve been in business over 25 years and have plenty of work. I got involved with yelp because I really liked the concept. Still hoping it gets where I expect it could and or should be. Peace love and smiles to all.
Bindes me to contract
P&PSCS on 10/24/2017
Without my knowledge they bound me to a contract and when I disputed, the manager sided with their employee instead of a recording they should’ve listened to. After paying them off $200/ month for 4 months they still gave not released my reviews on my page. Customerservice called me after 3 yrs and apologized for my experience but yet have to fix the error.
Stay Away
ForbiddenHH on 10/23/2017
Are you a small business? Drop your phone now and run in the other direction. Stay as far away from Yelp as you can. The best reviews are “not recommended” and only bad ones stay... not to mention customers only leave reviews if they had a bad experience or the absolute best experience of their lives (guess which one is more likely?). FUN TIP: Give Yelp loads of money and buy ads and then they’ll actually cheat and delete bad reviews for you!
WORST APP AND EVER!!
Davis-Crooks on 10/20/2017
IF YOU DON’T PAY THEM TO ADVERTISE WITH THEM, THEY FILTER ALL YOUR GOOD REVIEWS AND BROADCAST YOUR BAD ONES!
Yep is horrible
Zekex12 on 10/20/2017
They are self centered con artists. Avoid at all costs.
Fake social media
SmilesCreatedDaily on 10/20/2017
I hope no one trusts yelp. They promote fake social media.
Mafia !
john jpn on 10/18/2017
I'm owner of multi businesses, Yelp even you don't make a page with them they will creat you one without your permission and than ask you to pay them monthly advertising saying you paying clicks if there's no clicks on your area your ad will be showing in different area I get calls from like 50 mile away who the heck going to drive 50 mile to use my service if you stop paying, you will get random people leaving you negative reviews will show up if you contact those people no reply if you contact Yelp nothing to do it's just a way to let you pay them for no reason completely scam of a mafia !
Yelp is a Thirsty Solicitor
WendolynS on 10/14/2017
Now I just post on FACEBOOK or GOOGLE Yelp’s algorithms show an erroneous view of ratings based on which businesses pay them for their advertising. I have taken the time to post 5 star ratings on Restaurants in the area and they are hidden — my well thought out prose are consumed by an algorithm. Now I just post on FACEBOOK or GOOGLE I’m again reading my review that my beloved Apple has not buried and I know they won’t bury it. Apple won’t bury your reviews. I love to read reviews...your reviews and my reviews. The photos are the icing on the review cake. Yelp will die by a thousand algorithms
Completely Wrong the way they treat businesses.
NashDDS on 10/13/2017
YELP pretends that they recommend (or don’t recommend) reviews based on the premise that the users that post multiple reviews have more relevant opinions. Right now I have 15-5 star reviews that are not “recommended” even though they all were posted in the last 6 weeks. But 3 - 1 star reviews from 2012-2014 ARE recomended...and WHY are they recommended?? Because those users have posted more than 1 review. Mind you, their other reviews are also irrational rants and 1 star reviews...but somehow MORE RELEVANT. Here’s an idea....stop filtering and censoring ANY of the reviews. Just let the information provided be what it is....be transparent and real...let ALL the reviews show. Stop screwing around with people’s careers and their reputation and business success. If you’re going to “recommend” a users review...how about verifying that they were REAL customers instead of allowing disgruntled employees make up fake names and create fake reviews. Why do they do this? What’s the reason? To promote their OWN PLATFORM by forcing infrequent users to post more reviews that they may or may not really care about just to get their first review published. No one is stupid enough to believe that their efforts to filter are somehow because they actually care that their readers get valid information. It’s nothing but simply manipulating their power to filter reviews in order to drive more user activity giving them the ability to say that more people use YELP than any other platform. It’s wrong. It’s unfair. It’s unethical. It’s unkind. And I’ll bet you they try to find a way to “unrecommend” this review.
Horrible!!
you deserve no stars on 10/11/2017
I'm a new business owner, that bought an existing business. The reviews were not great and as a new business owner, I've ask customers to review us when they have had a positive experience especially when I help them (they even mention my name!). When this happens the stupid algorithm that Yelp has kicks it out. All positive post I've had get kicked out. But when there is a negative review from a customer who has a bad day and likes to take it out on my employee and is wrong about the situation gets posted. Yelp for business owners is horrible. No one at customer service will help. Yelp would get no stars in my book. There needs to be a better system out there
Why are my legit reviews "not recommended"
Romalmcclure on 10/11/2017
What bull crap! I have legitimate business reviews from actual clients that Yelp "doesn't recommend". I'm furious! But it's ok. I used to recommend Yelp tons of small business owners. Not now. And when you call they play games with semantics "oh we don't have a customer service department you can call. Go online blah blah blah" Find an alternative for your clients to rate you on other than Yelp. And their paid plan is a scam BTW so use their free listing. DONT PAY THEM A DIME!!
Not Recommended
nickname333 on 10/10/2017
I would not suggest a small business to use Yelp Biz and definitely do not pay for their advertising. I have twenty 5 star reviews and they only show 1 of them calling my other 19 "not recommended." The app is not intuitive. I set up everything my laptop because of the app isn't as easy to use. I have two locations. The one that I did NOT pay for advertising had more clicks and conversions. In short, yelp is not your friend if you are a small business with a small amount of customers. It is better for restaurants etc with hundreds of weekly customers. Don't waste your money if you are a small business.
Scam
b-norris on 10/10/2017
Worst company to deal with as a small business. As you can see from the other reviews yelp refuses to show real 5 star reviews without paying for advertising. What a joke.
Say NO to the Yelp Mafia!
Col. Sands on 10/10/2017
What a misleading piece of garbage!!! Reorganizing reviews to lower ratings of business, unless you buy, or pay them. Claiming that there are “Unrecommended” reviews, that don’t count into the rating of a business. Unfairly influencing consumers, and negatively effecting businesses. Just say no to using Yelp. Use a credible app like Instagram, or Facebook. I know, “Did he just call Instagram and Facebook a credible source of advertising!” Yes I did. That’s how Terrible Yelp is. For those of you that are still using this piece of garbage, profit machine, You’re part of the problem. Use your influence in a positive way, and say NO to the Yelp Mafia!
Horrible app
rivergym on 10/10/2017
Yelp is horrible for business owners. I don’t want a yelp site but can’t get rid of it.
Unethical business practices
Dream Webb on 10/10/2017
I give yelp a -0 star review and as such it will prob be moved somewhere to the bottom or just plain not recommended and hidden from sight. I see that the reviews posted 20 hour prior to mine is down there but the only 5 star review (prob from a yelp team member) from several months ago is shinning at the top. We were so excited to open our business and get set up on yelp. The construction was delayed and it took us 30 days longer to open. During the time we were delayed I tried to change the business hours to closed to show we were not open yet. Yelp would not allow us to change our own hours unless we spent $300 a month in advertising and said all changed must be submitted to them for verification. As the business owner I know exactly what our hours are and do not need yelp to verify anything, and who is this that they are verifying my business hours with? As a result a client booked with us before we had even opened for business, he was not sent a confirmation or cancelation as we did not know a client was attempting to book before our open date. He showed up but could not find our business (because we were not officially open) and ended up leaving a 1 star review saying we couldn’t be found and we must not be a legitimate Massage business. When I contacted yelp they would not remove the review, I told them this customer had never even been to our business (as we hadn’t open for business yet) so how could they give an accurate review of it?!?! This was 3 years ago, and this happens to still be the only review yelp recommends, we have 21 reviews in all included the first one, and the 20 5 star current reviews are hidden and not recommended but yelp proudly still shows and only recommends that 1 star review from before we were even open, it’s at the top of the page and even has a big “1st customer to review” around it. How humiliating that this person who has never experienced our business gets to speak at the top for all our customers! I no longer trust any yelp reviews on any businesses page, yelp has become obsolete and useless to me. So buyer of advertising beware, yelp is a scam, they have and continue to hurt my business on a daily basis from leaving the 1 star review in plain site while keeping the other many many happy customers 5 star reviews hidden. Remember that when searching up a business, do not pay attention to the review at all as they are bias to whoever is paying yelp for advertising.
WORST DECISION EVER
MissHeatherRaeMusic on 10/9/2017
Please, for all that is good, do NOT advertise with Yelp. It is a HUGE SCAM. If I could rate them 0 stars I would. I'm in tears with how upset I am about this. I'm down over $2000 with nothing to show for it. They charge for "ad clicks" that never even happened and refuse refund you when their "advertising" doesn't work. I can see the analytics on my website! How stupid do you think I am? I can see where my traffic is coming from and it was definitely NOT Yelp. Please do not sign a contract, you're just going to waste your time and money.
Worst review based company for business owners
The Yelp Swindled on 10/9/2017
A company who makes you pay for ads in order to keep your positive reviews. I had read about it on the internet from other businesses and it is absolutely true. I was called by an Yelp ads guy and he told me in order to save my reviews from being hidden, I needed to buy Yelp ads. I didn't and a week later every positive review (around 20) were hidden from sight and my 5star rating plummeted. Scam artist company. Not worth anyone ever using for real truth of reviews. Only ad businesses look good.
about yelp
rijiaw on 10/5/2017
They force you to buy their ad. about yelp is they keep calling you to buying their ad,i told them i need to think about it is funny that they told me why u think about it ,just buy it and it will help your business.when I think about the 10 dollar one they told me to buy 15 dollar one . This is not a good way I should got my right to choose products not they force me to buy .
Business owner
bruddah Al on 10/4/2017
The social media world already brings a new challenge to running a business. You need geek tech background to navigate through it and oftentimes you end up having to spend unnecessary money to get your through the maze. Now add yelp to the equation, they add to the level of frustration and anger we have to endure as business owners. As a matter of fact yelp called the Honolulu Police Department to my house thus morning all because I threatened the CEO of yelp. All I told yelp was either label AMV as a 1 star company which is ultimately what their intent is anyway to take down a company. Or take my yelp site down. If they don't take my site down I was going to fly to downtown Seattle and find the CEO in that unmarked yelp building and give him a piece of my mind. Then the cops showed up. I told them I was going to screenshot my legal weapons at home that I could do unto myself with. Yelp is already killing me through emotional stress. Why live through it any longer. Yelp is too one sided, 1 star reviews will immediately be accepted and posted while 5 star reviews a vast majority of them will go into the "not recommended bin". Simply put this is yelps strategy to keep your star ratings average down. Business with 4 or 5 star ratings in their eyes are getting a free ride off yelps backs, if they are not part of their monthly payment program. By controlling your star rating, yelp hopes to have their sales reps use it as leverage to get you to buy into their program. It's a big bully we can't stop, so rather than live through the stress best I just leave the stress in this physical world with my wife and (3) kids to have to deal with. I'm planning to check out of this world....
Terrible Company, Terrible Bugs
Dgiurk on 10/2/2017
Obviously as a business owner your probably aware that Yelp is basically the Adolf Hitler of the business world. Yelp being a terrible company for businesses aside, the app keeps asking me to update the owner/ manager information every time I open it, which I'm pretty sure is affecting our rankings. Additionally, all our 5 star reviews are "Not Recommended" and the 1 stars always manage to stay. Also if you advertise with Yelp they will cut your campaign short as we run out of our budget before the month ends, EVERY MONTH.
Read before listing your business
Ali Abdelamir on 9/29/2017
They charge 10.25$ per click on your ad for mobile phone repair LOL. They are crazy. Have got very few customers from it also. Also they remove your positive reviews always. So basically I had 6 positive reviews from customers that were 100% real, and 1 negative review. Yelp removed all my positive reviews (made by accounts that were years old and very credible) and keeps my one negative review ( made by an account that was a month old with no other reviews). If you don't pay they will ruin your business rep purposely, DONT list your business if you don't plan on paying hundreds of dollars
No issues
@willie_says on 9/29/2017
I see some terrible reviews on this app and I don't necessarily understand. Looks like the beef is towards the advertising on Yelp which I'm not sure what has to do with this app. I don't pay anything and with our small business we've gotten some traffic on here. I've thought of using the advertising but whether that works or not is irrelevant to the free service yelp provides. No issues for me.
What a complete scam
Sergio1035 on 9/22/2017
This is not a social media company it's an extortion scam! If you don't advertise with them they will put your competitors advertising on your page and they will take away all your good reviews! We are the number one most like jury store on Facebook and all of Tampa Florida and they make us look like losers! I will never spend a penny with them!
RIP off site
ivancito622 on 9/20/2017
They will lock you in a rate for a year. No way out and you pay weather you make money or if doesn't work total rip off
Not worth the money!
Bporter002 on 9/20/2017
Don't do it!!! Better off using google or Facebook!
App will not open!
Itafungame!!!! on 9/16/2017
Constant crashes. Glitches from a glitchy company.
Yelp is a 💩
mrs. clinton on 9/8/2017
Yelp Co. , just like their app, is worst ever. They filter reviews( even if they tell you otherwise), they lie and just like cockroaches-you cant get rid of them.
Won't open
Stavromula on 9/1/2017
This version of the app won't open. I've deleted it and re-downloaded it multiple times. Won't open.
How the duck to replace a credit card on file
Oleg portasov on 9/1/2017
Can't figure out how to replace credit card on file. How complicated it should be ? No tech support help. Can't find the answers in the community topics
What a Scam!
Mauijoni on 8/25/2017
The real advertising going on with yelp! is your information to every dirty third party affiliate there is! Within hours of claiming and posting business, scammers were calling, one posing as PGE tech with a work order to shut of my power if I didnt call customer service at some random number (not belonging to PGE) and resolve nonpayment of previous bill... I called my KNOWN number for PGE, and they confirmed it to be a scam. Thanks yelp! I only signed up because someone else was claiming business and I wanted to stop them. As it is, the number now associated with my email login and business info, isnt my number! This number is used for account verification, and finalizing claiming of business, but there is no support available to have it corrected via website and a request to speak with support directly results in them calling the incorrect number with no option to chat, comment, etc. Way to think it through people....NOT!
Yelp is The Worst company
allen.amiri on 8/18/2017
Please be careful . I have bad experience with yelp and they charge me 6 months more after closed my account with them please please be careful.
Inoperable
JPrecisionTint on 8/14/2017
I get constant calls from Yelp advertising to pay for ads and yet they can't even get their app right. I will never pay for leads from this company. The problem with these types of businesses is the users are constantly looking for the lowest possible price and not the quality of service or product. How can they see what you offer from an app like this. Just breads laziness. Save yourself the time and headache using this platform. Definitely not worth it...
Reviews!!!
Hapciupasimatteo#vioara1 on 8/11/2017
Too expensive and not good for attracting business.They do whatever they want ..... Thumtuck and Facebook do a better job, way cheaper.They keep calling me even if i said NO so many times. Thumbs down to Yelp 👎
Fact Sheet
  • Publisher: Yelp, Inc.
  • Category: Business
  • Released: Dec 17, 2014
  • Current Version Released: Nov 20, 2017
  • Version: 3.22.0
  • Size: 103.8 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 12+
  • Game Center Certified: No
  • Supported Devices: iPad2Wifi-iPad2Wifi, iPad23G-iPad23G, iPhone4S-iPhone4S, iPadThirdGen-iPadThirdGen, iPadThirdGen4G-iPadThirdGen4G, iPhone5-iPhone5, iPodTouchFifthGen-iPodTouchFifthGen, iPadFourthGen-iPadFourthGen, iPadFourthGen4G-iPadFourthGen4G, iPadMini-iPadMini, iPadMini4G-iPadMini4G, iPhone5c-iPhone5c, iPhone5s-iPhone5s, iPadAir-iPadAir, iPadAirCellular-iPadAirCellular, iPadMiniRetina-iPadMiniRetina, iPadMiniRetinaCellular-iPadMiniRetinaCellular, iPhone6-iPhone6, iPhone6Plus-iPhone6Plus, iPadAir2-iPadAir2, iPadAir2Cellular-iPadAir2Cellular, iPadMini3-iPadMini3, iPadMini3Cellular-iPadMini3Cellular, iPodTouchSixthGen-iPodTouchSixthGen, iPhone6s-iPhone6s, iPhone6sPlus-iPhone6sPlus, iPadMini4-iPadMini4, iPadMini4Cellular-iPadMini4Cellular, iPadPro-iPadPro, iPadProCellular-iPadProCellular, iPadPro97-iPadPro97, iPadPro97Cellular-iPadPro97Cellular, iPhoneSE-iPhoneSE, iPhone7-iPhone7, iPhone7Plus-iPhone7Plus, iPad611-iPad611, iPad612-iPad612, iPad71-iPad71, iPad72-iPad72, iPad73-iPad73, iPad74-iPad74, iPhone8-iPhone8, iPhone8Plus-iPhone8Plus, iPhoneX-iPhoneX,
  • Supported Languages: Czech; Danish; Dutch; Flemish; English; Finnish; French; German; Italian; Japanese; Malay; Bokmål, Norwegian; Norwegian Bokmål; Polish; Portuguese; Spanish; Castilian; Swedish; Chinese; Turkish;
  • Parental Advisory: Mild Sexual Content and Nudity; Suggestive Themes; Mild Profanity or Crude Humor; Mild Alcohol, Tobacco, or Drug Use or References;