Not Recommended   
Current Version (195)
All time (8613)
App last updated Feb 14, 2018
New in version 2.2.200196.0

- Keeping in touch is even easier. Know when contacts are online. Easily manage contact details from your contact list.
- Smart Home keeps getting smarter. Set the color and the color temperature of lights. Customize smart switches that control lights.
- Various bug fixes and performance improvements.


The updated Alexa App Smart Home section lets you view the state and control your smart lights, locks and thermostats. When you are on-the go, use the app to quickly check the status of your lock or turn off your lights. You can also navigate to the device’s settings page to rename the device or disable it. The new Multi-Room Music section allows users to designate a group for devices on the same Wi-Fi network. Once created, group names can be used to control music playback. The new Routines section allows users to automate a series of Smart Home and audio actions with one custom command. The new capabilities are available to customers with iPhones on iOS 9.0 or later.

With the Alexa App, you can call and message Amazon Echo device owners and anyone else with the Alexa App on their phones. When you’re away from home, use the app to make a quick call or send a message to your family’s Echo. Use Drop In to instantly connect with your devices for a call. For example, you can drop in to let the family know it’s time for dinner or check in on the baby’s nursery.

For Alexa device owners, the free Amazon Alexa App is a companion to your Alexa device for setup, remote control, and enhanced features. Alexa is always ready to play your favorite music, provide weather and news updates, answer questions, create lists, and much more. Alexa's brain is in the cloud, so she continually learns and adds more functionality over time. The more you use Alexa, the more she adapts to your speech patterns, vocabulary, and personal preferences.

Interactions with devices with Alexa are automatically mirrored visually on your Amazon Alexa App, providing more information as you want it. The Amazon Alexa App lets you easily manage your alarms, music, shopping lists, and more -- wherever you are.

Connect to your home's Wi-Fi network using the free Amazon Alexa App, with its simple guided setup. Now you can stream all of your music, listen to radio stations, and have access to news and information, all by voice -- or with the Amazon Alexa App's intuitive interface.

Communications features like calling and messaging are only available in the United States, Great Britain, Germany, and Austria

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Buggy and lacking
macjunkie on 2/19/2018
Still no iPhone X screen support, app is buggy and quits randomly and doesn’t work as intended
Internation AppStore Availability Please!
Jihop on 2/19/2018
We got echo show to use drop in feature. Our elderly parents often have hard time answer calls and drop in works like a charm. However, they Alex app which is the only way you can drop in is not available in South Korea iOS AppStore. It is very frustrating not being able to have it installed on my sister’s iPhone. We don’t care about any other support. Just please let us download the app in South Korean AppStre. I know Amazon is very number driven, and our request constitutes a tiny portion of users, so I’m afraid it will go to a backlog. All I’m asking for is a single check when publishing the app in the AppStore to make it available in Korea. I really hope they get this feedback and act on it instead of quantifying that there’s only few users who wants it and chuck it to the side.. would mean so much for us!!
HomeKit & Philips Hue lights security concern
ManuelJR1 on 2/19/2018
Noted that the Alexa app continues to scan, find, and interact with Philips Hue lights/bridge even after it has been disassociated from the bridge on both Amazon and Meethue portals. The behavior persisted even when the hue bridge and the Echo Dot were wiped/reset. All you have to do is open the Alex App and rescan for Smart Devices without installing the related skill. The Alexa app also does not prompt iOS users for permission to access HomeKit as expected from a Privacy prospective. To be clear, if I do not want Alexa to have access, the app should respect that anything else is a security concern.
Braxpig on 2/19/2018
Amazing app/Alexa. Has ton of music which is nice. A lot of times though, I’d say play so and so and she’s say you have to buy a ton of stuff. And then you can get Spotify which you either get few songs, or you have to pay. And I don’t like paying just to listen to one song. So I got this other app (music player) which has almost every song. And I would like you to make that app compatible with Alexa.
Not working
Theonewhodidthetime on 2/19/2018
Since the last three update the app crash in iPhone 7 it become useless
Alexa is awesomel, the app is trash :(
TheBombShed3rders on 2/19/2018
I am a developer and I make native ios apps. I can tell the makers of this app slacked off by making this app basically use html and Javascript. Way to go guys, you care "so much" about your customers, but you give them this piece of sh** everyone reading this, leave some more reviews and get this devs to make a real app. :((
Love it
Jose the broke guy on 2/18/2018
Great updates
Almost useless
Qwertyuoppasdfhhjkl on 2/18/2018
As others have said, the Alexa app has multiple issues. It takes forever to open in a store (for using the shopping list). There are often error messages with multiple attempts to open it. Once open, it drains my iPhone 6s battery in just minutes. Completely unacceptable. And why should it take forever to delete a list item? What's the point of lists when paper and pencil are much less frustrating?
Keeps crashing
flyboy160 on 2/18/2018
I’m using an iPhone 6 Plus with up to date ios and the app keeps crashing.
App won’t let me log on
Robin0714 on 2/18/2018
I have had an echo dot for over a year. I mostly use it to record my shopping list so that I can look at my list on my phone while shopping. The app has worked well until several days ago. The app has never required me to log in after the initial set-up. Now it won’t let me log in. I have deleted and reinstalled the app, changed my password, rebooted my iPhone and spent 30 mins on the phone with amazon customer service. I still can’t log on. The log on screen just keeps reappearing. Amazon can’t fix it. I have now deleted my app and unplugged my echo dot. Too frustrating!
No iPhone X Support
Mitchell Pash on 2/18/2018
Like wow. Y’all are some bad devs.
Alexa for iPad
Joan V on 2/18/2018
Hate having to use portrait mode on iPad! Bring back landscape. Update: thanks for bringing back landscape. Makes a big difference! If you could now make Audible & Kindle titles alphabetical this app would rate 5 stars. I have lots of audio & Kindle books so finding the one I want can take a while. I know you can just ask for it, but it doesn't always understand me. Update Feb. 18, 2018: I’ve about had it with Alexa. Last night I tried for at least an hour to het her to play “Candide” by Leonard Bernstein in Amazon Unlimited on my 1 dot I’m allowed. No luck. She thought I said candied! Yes, I speak very clearly in what someone once called “a radio announcer’s voice”. What we need is a button on the product page on “Add this title to my Music Unlimited list” or words to that effect! Not everyone wants to scream at Alexa. Until this is fixed, one star is all it’s worth!
OCiCi on 2/18/2018
This app is a pain. It gives me an error message, tells me to troubleshoot in the help section but does not give me an option to go to the help section. I have fooled with it every Sunday morning since I received it for Christmas and still can’t get it right. I’m close to returning it.
Chris lively on 2/18/2018
If I use the app to try and start some music in a different room sometimes it works, usually it doesn’t. If I try to stop a book being read or change the volume sometimes it works, usually not. Before adding another feature please just fix the ones you have.
New update not helping
Hmm21sjz on 2/18/2018
I updated but now my echo dot isn’t connecting to my music. Please fix.
Last Upgrade
Geodov on 2/17/2018
Latest version, half of the features do not work that worked in previous versions.
akc4983 on 2/17/2018
Keeps saying there is an error and won’t open.
Frustrating Bugs!
Pryde107 on 2/17/2018
Can use the app for initial set up of device, but the app has major glitches/bugs in many of the fields required to properly customize your smart speaker. For example, The field to edit the device location (street address) crashes immediate on my iphone7. Yet another example of how amazon seems to take on big ideas but ignores the devil in the details. If I have learned anything from my experience dealing with Amazon, it will likely take a while for them to fix this simple issue.
App does no work at all just frozen
Idum_Zaes on 2/17/2018
App does no work at all after the last update. It’s just frozen. Will try to uninstall and reinstall.
Poor connections
Lasata1 on 2/17/2018
Music keeps skipping; unreliable!
Unable to use the app for my shopping list when I was in the store.
Sunflower senior on 2/17/2018
Can’t use the app for my grocery shopping list and this was the most useful application.
Alexa App needs major overhaul
Dr. Principal on 2/17/2018
This app has always been slow, but now it barely functions at all! The app won’t open any of my lists nor will it allow me to research/add new skills. The only thing it does with any relative speed is open the worthless homepage. I love the concept of Alexa, but my patience with this app is diminishing quickly. Hey Amazon, we deserve better and you’re capable of much more!
Come on Amazon!
3ns4me on 2/17/2018
Have been using Alexa and the app for about a year now. My main issue is with the ease of use of the app. There is some much functionality that is lost and not used due to the layout and design of the app. Slow load times is also an opportunity. Love Alexa, hate the app!
Technological joke
noshacal on 2/16/2018
This device cannot see my contacts so I cannot use it for phone calls. It’s just an overpriced boom box IMO. If some one can help me that would be great but this is a major disappointment.
Too many Permissions now required to install app
MistyCopper91326 on 2/16/2018
I bought seven Echo Dots to give as gifts, but the recipients aren't installing the app as it is now asking for more than 10 "permissions." People are afraid of so much exposure! Ppl should be able to add permissions individually as they choose AFTER installing the Alexa app.
Can’t log in
GarLar on 2/16/2018
Since the update I can’t log it. App used to work fine. Now it just gets more and more glitchy.
Couldn’t connect to the internet
Vampiriee on 2/16/2018
I could never get my alexa device to connect to the internet. The setup goes well and I can connect to Alexa’s WiFi and when it tries to connect to my WiFi I get an error message and that’s the end.
Alexa getting worse
bbland6 on 2/16/2018
Our home is nearly 100% Lifx and Phillips Hue lights which all worked all the time with Alexa Dot. Then I added the Show exactly where the dot was and everything became unreliable. I have 8 Lifx builds in the living room where the show is and now it is rare if they all work when I give a command to turn them on or off. I even ordered another dot 10 feet away and if I talk to it the results are better but still rarely does do all 8 bulbs work together. While the lights used to react nearly immediately now it can take up to 10 seconds. I am convinced the Show has major problems because it is so unreliable to commands. I am also frustrated by the inability to access a shopping list on my phone if the stores WiFi is weak.
The settings, help is blank so I can’t even ask for help
Speechinschool on 2/16/2018
The settings/ help is blank so I can’t even ask for help since there is only a white screen for “tune in” browse Can’t customize.... just a white screen.
App could be better
Etnoc1 on 2/16/2018
For the alexa calling feature it should allow to have different users set up with different devices. For example if my friend calls me it shouldn’t ring on every alexa in the house. I should be able to say when someone is calling user one that only these Alexa’s ring and if someone calls someone else in my house only the device in their room rings or where they choose.
Slow and hard to find simple features
Auror Cate on 2/16/2018
Interface makes no sense and useful features and tools are buried far in the app- for example to change the volume on your speaker you have to. Tools and features are represented by strange icons and are hard to find. Needs to be updated! Hire a new UX designer.
Freezes, won’t respond...
Mblueeyed on 2/16/2018
The app has become increasingly unresponsive. Even after closing and reopening it multiple times. I was already disappointed in the echo dot and the very limited uses for it. The app has further convinced me, there have to be better devices out there. Echo plays music only if you are subscribed and paying for Spotify, etc.
Alexa is in a downward spiral
eeprof79 on 2/16/2018
Can’t find simple popular songs anymore. Feedback on the app is a blank page (guess you don’t really want feedback do ya?). Time to go get Google Home??
Fix routines!
Mossieiur Taco on 2/16/2018
This is a problem with the routines. In smart home, I can’t change the color of my lights, only the brightness, and why can’t you add something, for example, music, jokes, riddles, or Alexa skills? Other than that, the app is good
Terrible app
Adrian7746 on 2/16/2018
Even to change the address requires a PhD in patience
New update broke my smart home devices
moosesandgooses on 2/15/2018
Now Alexa doesn’t recognize my smart plugs so I can’t turn them on and off with Echo!
Crashes on Launch
Nobosi on 2/15/2018
Crashes on launch
Bad update
randyoh on 2/15/2018
Beware of the latest update if you have SmartLife devices. The update has broken all of mine and now it just says “I’m not quite sure what went wrong” and doesn’t control my devices anymore. My devices are YiDian WiFi Smart Plugs and none of them work anymore.
Smart home becoming Dumb and Dumber
cranesnake on 2/15/2018
The latest update to the app caused the whole thing to fall apart. I’ve lost access to every smart home appliance in my house except for *one* smart plug. Even my one smart light bulb no longer works with Alexa! If you want a smart home...Amazon might not be your best bet anymore.
Some bugs reported solved. Suggested further improvements
Arthur Dent ¯\_(ツ)_/¯ on 2/15/2018
SUGGESTION: Please provide native playback (without Bluetooth) of Apple Music and Google Music Play. I am considering switching to Google device because of this. I understand the protectionist impulse but a successful device and platform in the long run is the one that provides access and doesn’t limit one. SUGGESTION: Search for Prime music is still not provided. Echo voice recognition is still not perfect. Why not provide search function just like Amazon Music app does?! This is now fixed: Latest GUI change broke the volume control. It is EXTREMELY hard to slide volume control and sometimes accidentally jumps to lowest or maximum volume, risking a damage to your hearing! UPDATE: This issue is now fixed with very nice and responsive volume control. Thank you! This alone gains a whole star rating for me.
It’s great until it stops working.
Ang002 on 2/15/2018
With the latest update, it deleted all of my bulbs and plug-ins. I have Alexa controlling a good bit of my house, and now it is totally unusable. The app will no longer recognize or “discover” lights it’s been controlling for the past 6 months. So frustrating.
Latest update wiped out my smart home items
Radmom05 on 2/15/2018
I have several smart home items, and haven't had any problems with Alexa. Suddenly, today, after the latest upgrade, they're all wiped out! Every single one! And I can't get them reinstalled to Alexa. I've been trying for an hour
Awesome but needs a little bit of work
used to like😞 on 2/15/2018
I love this app and the Alexa itself. They both are very helpful everyday. There are a few things that would make the Alexa app better. For things that you have to speak to Alexa to set, such as alarms, you should be able to set on the app too. It would also be more helpful if it was easier to navigate the app, such as have everything in one place.
Still no iPhone X support
Mastershake26 on 2/15/2018
Cannot believe months later a major company like amazon never updated this app for the iPhone X
Know when contacts are online!?!
Frozoloft on 2/15/2018
Im already HUGELY concerned about Echo’s privacy issues, as Amazon demands that ALL of your contacts be uploaded to their servers if you want to use their calling/messaging system between other Echo users. Considering the above, this new “feature” is very suspect from a privacy standpoint. “Know when contacts are online”? With no further detail than this? Even if I dont upload my contacts, does that mean my contacts can upload theirs and know when Im online? I dont have to explain why this is a major privacy intrusion. Honestly, Id love to use the calling/messaging feature... BUT with ONLY the contacts I choose to share with Amazon—AND with those contacts’ approval. Its 2018 Amazon. Were in a day and age that you should know better by now. Please get your act together.
PSUdude19 on 2/15/2018
Setting up an alexa device is very difficult when the app freezes and is practically useless.
Seems good to me!
titobuns on 2/15/2018
Not sure why the low rating but this app is great for me. It does what I want!
All of my smart home devices disappeared
DMazz55 on 2/15/2018
And I can’t re-add them.
Please fit iPhone X screen!!
ZeekTheZack on 2/15/2018
This app works pretty great. Except for the face that this is one of the only Amazon apps that does not fit the iPhone X screen!! It’s annoying using it.
Can we get some iPhone X support ?
zeple101 on 2/15/2018
Great app. Love how easy it is to set up and control everything in my house. Definitely better then the google home was. But can we please get some support for the iPhone X. The boarders on the top and bottom of the screen are annoying and was waste of useful space, and with an app that is constantly being updated this should have been addressed months ago. Come on amazon
Fact Sheet
  • Publisher: AMZN Mobile LLC
  • Category: Music
  • Released: Dec 10, 2014
  • Current Version Released: Feb 14, 2018
  • Version: 2.2.200196.0
  • Size: 152.9 MB
  • Compatibility: Requires iOS 9.0 or later.
  • Recommended Age: 4+
  • Game Center Certified: No
  • Supported Languages: English; French; German; Italian; Japanese; Spanish; Castilian;